Penthouse, 1 Bedroom | Egyptian cotton sheets, premium bedding, in-room safe

Reviews of The Shelburne Sonesta New York

4 out of 5
The Shelburne Sonesta New York
303 Lexington Avenue, New York, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 734 out of 1386 reviews" "
Rating 8 - Good. 362 out of 1386 reviews" "
Rating 6 - Okay. 147 out of 1386 reviews" "
Rating 4 - Poor. 80 out of 1386 reviews" "
Rating 2 - Terrible. 63 out of 1386 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tawnia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The smell of the room was off putting, it smelled very strongly of old carpet and carpet cleanser. The carpeting was very sticky and I had to wear socks. The rest of the room was very clean.
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Tawnia, thank you for your feedback. The Shelburne Sonesta New York appreciates your honesty and will consider your comments about the carpeting. It is wonderful to know the rest of your room met your cleanliness expectations. We're looking forward to welcoming you back.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, nicest fellow at check in. Great room! Thank youuuuu!
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Hello Kathy,Thank you for your wonderful feedback! The team at The Shelburne Sonesta New York is delighted to hear you enjoyed your stay and had a positive experience during check-in. We hope to welcome you back soon!Best regards,The Shelburne Sonesta New York Team

8/10 Good

Rachel

Traveled with group, Business traveler
The room was great, when you go upto the rooms on the corridor it looks dated, could do with new external doors on the rooms to make communal areas smarter. The guy at check in was great however failed to tell me he was taking city tax off my credit card (was just told it was to guarantee the room) also did not tell us we had two free items daily from drinks counter so first day we were gasping for drinks we didn’t get any, only got told on 2nd day as a colleague was checking in and none on the last day as we were out at 5.30 am - when asked if we could have our items from the day before the lady on the desk was quite rude, when checking out this morning there was a guy behind reception shouting & swearing at someone on the phone and a few people in reception! Good base to stay for NYC sights but staff need training in customer service x
Stayed 2 nights in May 2024
Response from Customer Service on May 18, 2024
Rachel, thank you for your review. It is wonderful to hear you found the room great and enjoyed your stay. We appreciate your feedback about the corridors and communal areas. The comments on communication regarding city tax and complimentary items have been noted, and we aim to improve this aspect. We regret any inconvenience caused during your check-out process and appreciate your insights on customer service. Your feedback is valuable for enhancing our guest experience.

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on May 18, 2024
Thank you for the 4-star rating, Stephen!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at The Shelburne Sonesta New York. Thank you again for sharing!

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and always willing to help. Our room had a kitchenette, which was perfect for meal prep for our baby.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 17, 2024
Laura, thank you for your wonderful review of The Shelburne Sonesta New York. It's great to hear our team members were accommodating and that the kitchenette in your room made your stay more convenient. We're delighted you had a perfect experience and hope to welcome you back soon!

6/10 Okay

Maya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Maya, thank you for sharing your feedback. It seems your experience was mixed. We continuously strive to improve and would love to hear more about your stay to better understand how we can enhance future visits. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Gail

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Great location. Friendly staff. Consistent experience each time.
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Gail, we're thrilled you had an enjoyable time at The Shelburne Sonesta New York. Your remarks regarding our pristine facilities, favorable location, and friendly team members are truly appreciated. It's fantastic to hear you had a dependable experience with us. Thank you for choosing to stay with us and we look forward to welcoming you back.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, friendly staff
Stayed 7 nights in Apr 2024
Response from Customer Service on May 12, 2024
David, thank you for choosing The Shelburne Sonesta New York and sharing your positive feedback. We're glad to hear that our central location was ideal for you and our friendly team members significantly contributed to your overall experience. We hope to see you again soon.

10/10 Excellent

Ella

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable rooms.
Stayed 4 nights in May 2024
Response from Customer Service on May 11, 2024
Ella, it's fantastic to hear that you enjoyed The Shelburne Sonesta New York's prime location and cozy accommodations. We hope to welcome you back in the near future for another phenomenal stay.

6/10 Okay

Laura, Wilmette

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s a clean conveniently located hotel but tired rooms, dark entry foyer but friendly staff.
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Laura, thank you for sharing your thoughts. We're glad to know that you found our location to be beneficial and our team members welcoming. However, we regret to hear the ambiance and decor of our rooms didn't fully meet your expectations. We appreciate your feedback as it aids in continuous improvement to enhance guest experiences. We hope to have the opportunity to serve you again for a more enjoyable experience.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The energy in the hotel was welcoming and lighthearted. All of the staff interact with great hospitality not just with the clients, but with each other. That matters to me and improves my stay and, I believe the whole world.
Stayed 2 nights in Apr 2024
Response from Customer Service on May 9, 2024
Cynthia, it warms our hearts to hear your positive feedback about The Shelburne Sonesta New York. We truly believe in fostering an energetic, inviting atmosphere, and it sounds like our team members successfully conveyed that during your visit. We are thrilled to know you appreciated the camaraderie among our team and how it created a warm, hospitable environment for you. We look forward to the pleasure of welcoming you back for another splendid stay.

10/10 Excellent

Carolyn, Carlsbad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on May 9, 2024
Carolyn, we're thrilled to know you had an excellent stay at The Shelburne Sonesta New York. We appreciate your top score and look forward to welcoming you back on your next visit to the city. Safe travels!

10/10 Excellent

Greysi Leon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for what I needed…
Stayed 4 nights in Apr 2024
Response from Customer Service on May 8, 2024
Greysi, it's fantastic to hear that The Shelburne Sonesta New York was able to suit your needs perfectly. We greatly appreciate your feedback and hope to see you again for another excellent stay.

10/10 Excellent

elvia, El Paso

Traveled with group
Location, staff and rooms were great close to several venues/sites would come here again thank you
Stayed 3 nights in May 2024
Response from Customer Service on May 8, 2024
Elvia, it's great to hear that you enjoyed your stay at The Shelburne Sonesta New York, from our convenient location to our comfortable rooms. We're delighted to know that proximity to several local attractions added value to your experience. We're eagerly awaiting your next visit. Thank you for your kind comments.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel with great staff. Convenient for the meeting I attended. My room smelled a little bit like wet dog, though.
Stayed 1 night in May 2024
Response from Customer Service on May 7, 2024
Tara, it's delightful to hear you appreciated the serene ambiance and convenience of The Shelburne Sonesta New York for your meeting, as well as the service of our team members. We're sorry there was an unusual scent in your room; such matters are taken seriously. Your feedback will be shared with the housekeeping team to make necessary improvements. We hope to welcome you back in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 9, 2024
Susan, it's a delight to know you had a wonderful experience at The Shelburne Sonesta New York. We sincerely appreciate your high rating and look forward to your next visit.

10/10 Excellent

Mariano

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything amazing. The stuff is super friendly. I can highlight Luis and the rest of the stuff's commitment to customer satisfaction.
Stayed 5 nights in Apr 2024
Response from Customer Service on May 7, 2024
Mariano, we're thrilled that you enjoyed your exceptional stay at The Shelburne Sonesta New York. It's heartening to hear that our team members, such as Luis, made a significant difference in meeting your expectations. Your kind words truly encapsulate their commitment to guest satisfaction. Thank you for sharing, and we look forward to welcoming you back.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 2 nights in Apr 2024
Response from Customer Service on May 4, 2024
Marjorie, we're thrilled to hear you had an excellent experience at The Shelburne Sonesta New York. We appreciate your positive feedback and look forward to welcoming you back. Safe travels!

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at The Shelburne and will be back during our next time in New York. The rooms were large, especially for the City, and the staff were very friendly. Great location too near Grand Central Station and with several dining, coffee, and drink options nearby.
Stayed 3 nights in Apr 2024
Response from Customer Service on May 4, 2024
Nicholas, it's wonderful to hear that your stay at The Shelburne Sonesta New York was enjoyable. We're elated that the expansive rooms and our friendly team members made a positive impression. Your appreciation of our strategic location near significant city landmarks is also noted. We eagerly await your next visit to continue offering exceptional experiences.

8/10 Good

Paulette

Stayed 2 nights in Mar 2024
Response from Customer Service on May 23, 2024
Paulette, thank you for your positive rating of The Shelburne Sonesta New York. It’s great to know you had a pleasant experience. We look forward to welcoming you back in the future!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay that is affordable compared to its nearby peers. Easy walk to Grand Central Terminal for quick access anywhere else in the city.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 30, 2024
David, it's wonderful to know you found The Shelburne Sonesta New York to be an excellent value, with convenience in getting around the city. We're delighted you acknowledge our proximity to Grand Central Terminal. Anticipation is certainly building for the reopening of our restaurant and rooftop, and we hope you'll have a chance to enjoy them in the future. Thank you for your positive feedback and for choosing our hotel.

10/10 Excellent

steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Convenient, clean and friendly!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Steve, it's delightful to hear that you appreciated your stay at The Shelburne Sonesta New York. Our team will continue striving to offer a convenient, pristine, and welcoming environment to all of our guests. We can't wait for you to experience our revamped restaurant and upcoming rooftop addition in your future visits. Thank you for your commendable review!

10/10 Excellent

Ashley

Stayed 2 nights in Apr 2024
Response from Customer Service on May 19, 2024
Ashley, thank you for your wonderful rating! Our team at The Shelburne Sonesta New York is thrilled to hear that you had a positive experience. We hope to welcome you back soon!

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, big rooms, good location.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Alex, thank you for the glowing feedback about your stay at The Shelburne Sonesta New York. We're thrilled that the size of our rooms, our prime location, and fantastic team members contributed to your experience. As you pointed out, we're eagerly anticipating the opening of our restaurant and rooftop—these amenities are crafted to elevate the guest experience. Looking forward to welcoming you back when they open for more enjoyable experiences.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and it was convenient to get stound
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Lisa, we're thrilled to hear that The Shelburne Sonesta New York provided you with a comfortable stay. Our exceptional team members are always at hand to offer a friendly experience and easy access to the city's attractions. The restaurant will open soon, and we are excited about the upcoming Rooftop launch in summer 2024. We'd be delighted to welcome you back for another pleasant visit.

6/10 Okay

cara

For the first night, I was given a small and fairly unclean room. The chair was even broken! I complained to the manager the next morning and was moved to a much nicer room on the same floor for the second night.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Cara, it's regrettable to hear about your initial experience regarding your room cleanliness and maintenance. It's encouraging, however, to learn our manager was able to assist with a room change to enhance your stay. We appreciate your patience and your feedback will guide us in our continual efforts to refine our services. We hope for the chance to deliver the full quality experience you deserve in the future.

10/10 Excellent

Ekaterine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice upgrade. Excellent service.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Ekaterine, it's delightful to read about your positive experience at The Shelburne Sonesta New York. We're pleased you appreciated your upgrade and found our service to be exceptional. We're also excited to share about our upcoming restaurant opening and look forward to the debut of our rooftop in Summer 2024. We hope to welcome you back soon to experience these new additions.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 17, 2024
Carl, The Shelburne Sonesta New York greatly appreciates your high rating! We're delighted to have met your expectations and look forward to welcoming you back soon.

10/10 Excellent

Joshua, Plainville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff; pride of ownership and service; some of the best hospitality and accommodation in the City.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Joshua, it's a delight to know that you had an exceptional experience at The Shelburne Sonesta New York. We're thrilled that our team members and dedication to service left such a positive impression. Our unique dining experiences await their reopening dates and we can't wait to bring them into your stay next time you visit. Appreciate your recognition of our hospitality and accommodations. Looking forward to your return.

10/10 Excellent

MARCO, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very well located and very easy to walk around NYC. Staff were outstanding always making sure to greeting when we were getting in or out. I can't say too much about the room because we were privileged to be upgraded to a penthouse apartment which was pretty remarkable for us...
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Marco, we're overjoyed to hear you enjoyed your experience at The Shelburne Sonesta New York. We pride ourselves on our convenient location and our team members' exceptional service. It's wonderful to know you appreciated the upgrade to our premium penthouse apartment. We're eager to welcome you back, perhaps in time for the opening of The Shelburne Rooftop or The Shelburne Restaurant!

6/10 Okay

Tom

If you’re booking this hotel, it’s got to be because of its location. Everything else is just about average.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Tom, it's true our establishment is well-situated, and many guests enjoy this aspect. We're grateful for your constructive feedback and continually strive to elevate guest experiences. The upcoming openings of our restaurant and rooftop features will certainly enhance our offerings. Thank you for choosing us, we hope to welcome you back in the future to experience these improvements.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING! Coming back in summer!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Heather, it's wonderful to hear you had an amazing stay at The Shelburne Sonesta New York! We are thrilled to know you're planning to return in the summer and we eagerly look forward to making your visit just as memorable.

10/10 Excellent

Nitzan, Danville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Free bottle water
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Thank you for this wonderful review, Nitzan!We're excited to know your time at The Shelburne Sonesta New York was so enjoyable! We endeavor to offer an excellent experience for all of our guests so we're glad you were able to take advantage of our convenient location in the heart of the city. We look forward to hosting you again soon for another unforgettable experience!Thanks again for the feedback!

10/10 Excellent

Hadar

Stayed 2 nights in Apr 2024
Response from Customer Service on May 10, 2024
Thank you for the 5 out of 5 rating, Hadar!We're thrilled to see how much you enjoyed staying at The Shelburne Sonesta New York. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Sandra, it's delightful to hear your appreciation for The Shelburne Sonesta New York's excellent location. We hope that you'll return to try the restaurant when it's opened and the rooftop when it's completed. Thank you for sharing your thoughts, and we await your return.

10/10 Excellent

Dick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and helpful
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Dick, it's wonderful to hear how helpful and accommodating you found the Shelburne Sonesta New York. We are equally excited about the restaurant reopening and the rooftop's expected opening. Your kind words are appreciated and we're excited about the opportunity to serve you again in the future.

10/10 Excellent

Nitzan, Danville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Nitzan, thank you for noticing The Shelburne Sonesta New York's advantageous location. We're delighted you appreciated it. As you mentioned, our on-site restaurant will soon be open, and we're eagerly awaiting the unveiling of our rooftop venue in 2024. We look forward to welcoming you back in the future.

10/10 Excellent

Laura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are all very helpful and cheerful. The room we stayed in was comfortable and everything was fine.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Laura, it's wonderful to know that you found the team members at The Shelburne Sonesta New York to be helpful and cheerful. We're equally thrilled that your stay was comfortable. We're excitedly awaiting the opening of the Shelburne Restaurant and the anticipated Rooftop in summer 2024. We hope to host you again in the near future for you to experience this.

10/10 Excellent

Jane, Louisville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Room was much bigger than expected for New York. Area was nice, but no dining or shopping nearby. Restaurant next door opens 4/18/24. Will be a great addition. Front desk staff and bellmen were so friendly, fun and helpful. Would definitely go back.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Jane, it's delightful to hear that you enjoyed your stay at The Shelburne Sonesta New York and found the room size to your liking. We appreciate your compliments about our friendly and helpful team members at the front desk and bell service. Thank you for your patience about the dining options, we're excited about the new restaurant and the rooftop that are coming in the summer of 2024. We're eagerly awaiting your return.

10/10 Excellent

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Theresa, thank you for recognizing The Shelburne Sonesta New York's advantageous location and cleanliness. We're thrilled to hear you had a great stay. As a note for your future visits, we're excited to announce that our new restaurant and rooftop are opening in the summer of 2024. We look forward to hosting you again.

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Customer Service on May 4, 2024
Paul, thank you for choosing to stay at The Shelburne Sonesta New York. We're so pleased to know that you had an enjoyable experience. We hope to see you again in the future. Safe travels!

10/10 Excellent

Liv

Stayed 3 nights in Apr 2024
Response from Customer Service on May 3, 2024
Liv, it's great to know that you had an excellent experience at The Shelburne Sonesta New York. We're excited about the upcoming opening of our restaurant and rooftop. We hope you'll have the opportunity to enjoy them during future stays. Thank you for your feedback!

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Customer Service on May 3, 2024
Paul, thank you for your high rating. It's delightful to hear that you're up to date with The Shelburne Sonesta New York's upcoming launches. We sincerely anticipate welcoming you back in the future, whether it be to visit our newly opened restaurant or to experience the rooftop, set to debut in summer 2024.

8/10 Good

berrin

Liked: Cleanliness, staff & service
S
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Berrin, it's great to hear you've stayed with us at The Shelburne Sonesta New York. We noticed your mention of breakfast. We sincerely apologize if this was an inconvenience. The great news, however, is that our exciting new restaurant and rooftop will be opening in summer 2024. We hope you'll consider a return stay with us then as we'd love to have you experience these great new additions.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I find the staff great at this place. It's very convenient and a quieter location that closer to midtown. I stay there every visit to nyc!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Stephen, the Shelburne Sonesta New York team is thrilled to be your go-to choice for your New York City visits! We're delighted to hear you value our excellent colleagues and convenient, serene setting. We appreciate your loyalty and look forward to delivering more exceptional experiences on your future stays. In addition, we're excited to inform you that our new restaurant and Rooftop will be opening in the summer of 2024, which we hope will further enhance your visits.

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 10, 2024
Thanks for sharing this perfect rating, Kyle!We're thrilled to hear you enjoyed your stay at The Shelburne Sonesta New York! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Kristicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Kristicia, thank you for your five-star rating of The Shelburne Sonesta New York. We're thrilled to hear about your positive experience. As you plan future travels, we're excited to share that a new restaurant and rooftop area will be opening in the summer of 2024 to enhance our guest's experience even further. We look forward to your next visit.

10/10 Excellent

Kody Khanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Bundle with airfare made it a very good option for stay. Everything was clean and tidy. Fitness center did its job for me.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Kody , it's great to hear that The Shelburne Sonesta New York served as an excellent option for your stay and that our cleanliness met your expectations. We're also glad to learn our fitness center catered to your needs. In anticipation of your future stays with us, we wanted to share that we're excitedly preparing for the opening of our new restaurant and rooftop in the summer of 2024. We're looking forward to your next visit!

6/10 Okay

Rita

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty living room and couch No dishes or utensils in the kitchen no sheets for the pull out couch
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Rita, it's regrettable to hear about your experience. We always strive to maintain the highest standards of cleanliness and convenience. We're sorry if you found the living area not to your expectations and apologize for any inconvenience regarding kitchen amenities and bedding. As for dining options, we look forward to our new restaurant and the Rooftop opening in the summer of 2024 which will certainly enhance our guest experience. We hope we have the opportunity to better serve you in the future.

10/10 Excellent

Paul

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Paul, we're glad to know that your experience at The Shelburne Sonesta New York met expectations. We eagerly await the opening of The Shelburne Restaurant and our anticipated Rooftop, which we believe will further enhance our guest's stay. Looking forward to welcoming you back to enjoy these new additions!