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노보텔 뉴캐슬 비치 여행 후기

4.5 out of 5
노보텔 뉴캐슬 비치
5 King Street, Newcastle, NSW

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 483개" "
평점 8 - 좋아요. 1001개 이용 후기 중 362개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 97개" "
평점 4 - 별로예요. 1001개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 17개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

jooho

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
출장으로 이용했는데 깨끗하고 무난했습니다
2023년 10월에 1박 숙박함
답변 제공: James 님, 2023년 10월 29일
친애하는 주호 님,시간을 내어 최근 숙박에 대한 피드백을 제공해 주셔서 감사합니다. 우리는 당신이 즐거운 시간을 보냈다는 소식을 듣고 기쁘게 생각하며 가까운 시일 내에 다시 당신을 환영하기를 바랍니다.친절한 감사

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 2박 숙박함

6/10 - 괜찮아요

YOUNG SEOK 님, seoul, korea

좋아요: 청결 상태
Terrible experience with the Bed they provide
I booked for a room with a Queen bed. What they gave me was 2 single beds attached and made it look like one Quenn bed. After 3 nights of very uncomfortable sleep, I examined the bed and figured that they are 2 single mattressses attached. And the condition of 2 mattresses were terrible. It looked like they were picked up from garbaged truck. Terrible experience.
답변 제공: Simon 님, 2015년 11월 28일
Dear Novotel customer, Thank you for taking the time to write about your experience with us. I am sorry to hear that it did not fulfill your satisfaction please allow me to express my sincerest apologies. we are in the process of buying new bed for the whole property and there will be very soon brand new beds available in all of our rooms. We hope we will see you back with us one day. Kind regards Thomas Klotz General Manager

6/10 - 괜찮아요

YOUNG SEOK 님, seoul, korea

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Terrible experience with mattress they provide
I booked for a room with a Queen bed. What they gave me was 2 single beds attached and made it look like one Quenn bed. After 3 nights of very uncomfortable sleep, I examined the bed and figured that they are 2 single mattressses attached. And the condition of 2 mattresses were terrible. It looked like they were picked up from garbaged truck. Terrible experience.
답변 제공: Simon 님, 2015년 11월 28일
Dear Novotel customer, Thank you for taking the time to write about your experience with us. I am sorry to hear that it did not fulfill your satisfaction please allow me to express my sincerest apologies. we are in the process of buying new bed for the whole property and there will be very soon brand new beds available in all of our rooms. We hope we will see you back with us one day. Kind regards Thomas Klotz General Manager

10/10 - 훌륭해요

Park 님, Sydney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 하루였습니다
목적지전에 하루 묵었는데 침대상태도 만족스럽고 주변환경과 위치도 만족스럽습니다. 아침식사도 모두 굿굿!!

4/10 - 별로예요

Jay

별로예요: 편의 시설/서비스
Not a thi g
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Steve

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff were very friendly and helpful and the location is great, but the ocean view balcony room we booked was in fact a room looking directly into an office building with a slight view of the water over top of the office building. The office staff were very visible to us and had a direct view to our room which was very unnerving. The balcony was also locked and not useable. The room also had a musty/cleaning product smell that was very noticeable. These items unfortunately made our stay at Novotel disappointing, despite the extremely nice front desk staff and great area the hotel is located in. The room we were in should be properly advertised and not over-sold. We would not have paid as much as we did had we known the actual situation.
2024년 4월에 1박 숙박함

8/10 - 좋아요

DANNY

가족 여행
close to beach and city, easy walk to really interesting areas of Newcastle
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Priscilla

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Darlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very helpful and very friendly and nice,the room was very clean
2024년 2월에 1박 숙박함
답변 제공: James 님, 2024년 2월 29일
Dear Darlene,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards,James

6/10 - 괜찮아요

Zana

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: James 님, 2024년 2월 29일
Dear Zana,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

10/10 - 훌륭해요

Corina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: James 님, 2024년 2월 29일
Dear Corina,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

10/10 - 훌륭해요

Sascha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near to the Beach perfect
2024년 1월에 1박 숙박함
답변 제공: James 님, 2024년 2월 29일
Dear Sascha,Thank you for taking the time in providing a review about your recent stay. We are glad you enjoyed your stay and hope to welcome you back to the hotel in the near future.Kind Regards

2/10 - 너무 별로예요

Matthew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Allan Bartholin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
Great hotel in a great location. Close to downtown and the beach areas.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Chris

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Michael

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All round very good. Great location, close to beach and quiet. Surprisingly good bistro restaurant at the hotel and had a lovely meal the one night we stayed and then buffet breakfast the morning we left. Will be back.
2023년 11월에 1박 숙박함
답변 제공: James 님, 2023년 11월 9일
Dear Michael,Thank you for taking the time in providing feedback about your recent stay. We are thrilled to hear you enjoyed the location and the meals in the restaurant. We hope to welcome you back to the hotel soon

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: James 님, 2023년 10월 29일
Dear Andrew,Thank you for taking the time in providing feedback about your recent stay. We are glad yo hear you enjoyed your stay and hope to welcome you back in the near future.Kind Regards

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and drifting desk staff
2023년 10월에 1박 숙박함
답변 제공: Lily 님, 2023년 10월 25일
Dear Jonathan, We are so pleased to hear that you enjoyed your recent stay. We hope to see you back at the hotel soon. Warm Regards, Lily

8/10 - 좋아요

Jon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location with the opportunity to watch whales at play from the balcony of the room overlooking the sea.
2023년 10월에 4박 숙박함
답변 제공: Lily 님, 2023년 10월 25일
Dear Jon, Thank you for taking the time to provide a review of your recent stay, we are so glad to hear that you enjoyed your stay. We hope to see you back soon. Warm Regards, Lily

8/10 - 좋아요

Dinis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Lily 님, 2023년 10월 23일
Thank you for your feedback Dinis, we are so glad you enjoyed your stay and hope to see you soon.

6/10 - 괜찮아요

Louisa

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
NO water bottles or any minibar in room. had to drink tap water. room was looking tired and not overly clean. Huge thickness of dust under the bed. Bed was comfortable.
2023년 10월에 1박 숙박함
답변 제공: Lily 님, 2023년 10월 12일
Thank you for your feedback. We will be addressing your concerns.

10/10 - 훌륭해요

Nichanan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Family rooms is huge and bed are very comfortable
2023년 10월에 1박 숙박함
답변 제공: James 님, 2023년 10월 29일
Dear Nichanan,Thank you for taking the time in providing a review about your recent stay. We are glad to hear you enjoyed your stay. We hope to welcome you back in the future.Kind Regards

4/10 - 별로예요

Shayne

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hairdryer was not function normally and had a head that did not match/fit the unit. Spa not functional. Having to pay additionally for parking where as most other hotels include parking for free. Window latch not able to be secured properly, letting the cold in. AC did not work. It would turn on for a second and then it would go off.As result couldn't heat the room Restaurant chairs were all worn out. It is not what you'd expect from a hotel like Novotel.
2023년 9월에 1박 숙박함
답변 제공: James 님, 2023년 9월 27일
Dear Shayne,Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed on your comments to the team about the room to the team for further investigation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,

8/10 - 좋아요

Stan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: James 님, 2023년 9월 15일
Dear Stan,Thank you for taking the time in providing a review, and glad you enjoyed your stay.We hope to welcome you back soon.

10/10 - 훌륭해요

Matt 님, Llanarth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed 2 nights, the room was nice, clean and it was refreshing to stay in a hotel that had a shower that didnt flood the bathroom floor for a change. We got in later on the first night but were still able to get a really nice meal in the restaurant at 8:30pm. Our only gripe was the lack of a smart TV.
2023년 9월에 2박 숙박함
답변 제공: James 님, 2023년 9월 11일
Dear Matt,Thank you for taking the time in providing feedback about your recent stay. We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will pass on your comments about the TV to the relevant department. We hope to welcome you back soon.Kind Regards,James

8/10 - 좋아요

William 님, SOUTH TURRAMURRA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location near City Beach, Light Rail, Restaurants
2023년 8월에 2박 숙박함
답변 제공: James 님, 2023년 9월 3일
Dear William,Thank you for taking time in providing feedback about your recent stay. We are glad you enjoyed your stay and hope to welcome you back soon.Kind Regards

2/10 - 너무 별로예요

Kathleen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Novotel Newcastle Beach 님, 2023년 8월 6일
Hi Kathleen,Thank you for taking the time in providing a review about your stay. We apologise that the standard was not up to expectation.Kind Regards

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly staff. Really comfy bed. Conveniently located.
2023년 7월에 2박 숙박함
답변 제공: James 님, 2023년 8월 4일
Hi Andrew,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

10/10 - 훌륭해요

Shibli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 7월에 3박 숙박함
답변 제공: James 님, 2023년 8월 4일
Hi Shibli,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

10/10 - 훌륭해요

Galiema

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location opposite the beach. Free upgrade was welcomed after a long drive. Great staff
2023년 7월에 1박 숙박함
답변 제공: James 님, 2023년 8월 4일
Hi Galiema,Thank you for taking the the time in providing feedback about your recent stay. We are glad you enjoyed your stay, and hope to welcome you back soon. Kind Regards

10/10 - 훌륭해요

Chad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A great location within walking distance of the beach and plenty of restaurants in the area. The facilities are great, especially the gym.
2023년 7월에 2박 숙박함
답변 제공: James 님, 2023년 8월 4일
Hi Chad,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

8/10 - 좋아요

Brooke

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location, comfort, ease of check in
2023년 7월에 1박 숙박함
답변 제공: James 님, 2023년 8월 4일
Hi Brooke,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

4/10 - 별로예요

Christina

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Love the location and have stayed previously and had a lovely time. The service this time was terrible and exacerbated simple problems that could have been easily solved. A couple of times we were told (having arrived on Friday evening, that the issue couldn't be addressed until Monday. We were staying 4 nights at $200 a night, and that nothing could be done until our last day seemed ridiculous (couldn't fix in the internet in our room, didn't replace a phone handset that was broken (had to call reception from my mobile), curtains in the room with internet didn't fit the windows (too short and too narrow)).
2023년 6월에 4박 숙박함
답변 제공: James 님, 2023년 8월 4일
Good Morning Christina,Thank you for taking the time in taking time in providing feedback about your recent stay. We apologise that your stay was not up to Novotel standard. I have passed on your feedback to our maintenance and housekeeping department for further investigation. Again, thank you for taking the time in providing feedback. Kind Regards

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: James 님, 2023년 8월 4일
Hi Tanya,Thank you for taking the time in providing a review about your recent day. We are glad you enjoyed your stay and hope to welcome you back.Kind Regards,

8/10 - 좋아요

Susan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff were friendly. Room can be cleaner and windows too. But overall experience was good
2023년 6월에 2박 숙박함
답변 제공: James 님, 2023년 6월 15일
Dear Susan,Thank you for your feedback. I will pass on your feedback to the housekeeping department for further investigation. Kind Regards

4/10 - 별로예요

Matthew

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The ‘king bed’ was just two single beds pushed together. Was disappointing for $380 a night.
2023년 5월에 1박 숙박함
답변 제공: James 님, 2023년 6월 15일
Good Morning,Thank you for taking the time in providing feedback. I will pass on your feedback to the relevant departments. Kind Regards

10/10 - 훌륭해요

Dena

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are very nice. Was a pleasure to stay there.
2023년 5월에 1박 숙박함
답변 제공: James 님, 2023년 5월 19일
Hi Dena,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 - 훌륭해요

Annette 님, Charlestown

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great proximity to beach and local restaurants and cafes
2023년 4월에 1박 숙박함
답변 제공: James 님, 2023년 5월 19일
Dear Annette,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room - spacious, new, clean. Very comfy bed. Hotel is in a great location, very close to the beach.
2023년 1월에 2박 숙박함
답변 제공: James 님, 2023년 5월 19일
Dear Anna,Thank you for taking the time in providing feedback. We are happy you enjoyed your stay and hope to welcome you back soon!

10/10 - 훌륭해요

Sharon

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Leanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Rachel

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here were absolutely amazing. It was my wedding weekend and they went above and beyond to make sure we were catered for.
2023년 2월에 2박 숙박함

6/10 - 괜찮아요

April

연인과의 여행
Good location. Hot in the foyer. Spa working but no bubbles.
2023년 1월에 2박 숙박함

6/10 - 괜찮아요

Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was ok. Nothing exceptional or luxury. The spa room was hot and badly needed ventilation. The chemical fumes stung my eyes and I needed to leave. Probably a bit over priced.
2023년 1월에 4박 숙박함

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Getting stung $25 a night for parking is a bit rich though.
2023년 1월에 4박 숙박함

6/10 - 괜찮아요

Lucien

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Receptie kon vriendelijker.