“Since I booked through Expedia I was informed (rather rudely) at check-in that she would not enter my Choice points number. When I realized that we were booked for a second floor room instead of a higher floor room, she basically said since we had an "accessible" room she couldn't change it. When I told her that we didn't need "accessible", she said she couldn't change it. Not at all helpful or even pleasant about it.
Upon entering the room, I realized that the room did not even resemble...
“Since I booked through Expedia I was informed (rather rudely) at check-in that she would not enter my Choice points number. When I realized that we were booked for a second floor room instead of a higher floor room, she basically said since we had an "accessible" room she couldn't change it. When I told her that we didn't need "accessible", she said she couldn't change it. Not at all helpful or even pleasant about it.
Upon entering the room, I realized that the room did not even resemble...
Marilyn