"The common areas - lobby and pool are beautiful. The room was average to be honest - given the price I expected a better room. It was basic and a little dated. The real issue is that the rooms are not - at all - sound proof. Doors slamming in the hallway through out the night - kids yelling and running through the halls at all hours. On the third night of this I had enough and called the front desk at 11am and 3am to get them to deal with the kids. The response was "oh yes I ca. hear them"...in which case I would expect a hotel of this calibre to handle it proactively. It's not a family style holiday inn, after all. While the pool is lovely, the lifeguards did not enforce any standards - small kids dropping F bombs and splashing people non stop and adults in the pool deck on Sat night in their cowboy boots and street shoes with backpacks full of their beer. The pool area is truly lovely, but would recommend a room on the pool side - the music and noise is non stop 9am - 11pm. I travel a lot, rarely complain, but for the $2000 I spent for 4 nights I have higher expectations. When our flight was delayed, to be fair they did honor my request to waive the late check out charge given the noisy kids I complained about. Of note...the young man I called at front desk May 31/ early hours June 1 did not send anyone to handle the kids, nor did he add a note to my file about the concerns. So - all in all- it was ok, I'd choose somewhere else next time. Too bad."
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