숙박 시설 구내
예약 가능 여부 확인

더 팰리스 오브 더 로스트 시티 '앳 선 시티 리조트' 여행 후기

5 out of 5
더 팰리스 오브 더 로스트 시티 '앳 선 시티 리조트'
Sun City Resort, Moses Kotane, North West

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 564개 이용 후기 중 329개" "
평점 8 - 좋아요. 564개 이용 후기 중 149개" "
평점 6 - 괜찮아요. 564개 이용 후기 중 45개" "
평점 4 - 별로예요. 564개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 564개 이용 후기 중 13개" "

9.0/10

청결 상태

8.6/10

직원 및 서비스

9.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Weradech

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Luxurious hotel with amazing rooms, delicious breakfast & stunning views! Website & signage need improvement. Large property - use specific address on GPS to avoid wrong entrance. Limited activities offered.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Nazafarin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The most beautiful hotel I’ve ever been to
2024년 4월에 3박 숙박함
답변 제공: Dee 님, 2024년 4월 17일
Dear Nazafarin,Thank you for taking time to rate us on Expedia .comKind Regards,Dorah

10/10 - 훌륭해요

Kirstine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay
2024년 2월에 7박 숙박함
답변 제공: Francois du Toit 님, 2024년 4월 9일
Dear KirstineYour Amazing review is appreciatedKind regards

8/10 - 좋아요

Jochen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice hotel that I’ve been visiting for the last 25 years and it hasn’t changed in the last 20 years that’s good and bad at the same time that installation in the bathrooms and showsers are out of date but everything is spotless clean
2024년 2월에 1박 숙박함
답변 제공: Yanga 님, 2024년 2월 24일
Dear Jochen,Thank you for sharing your review with us. We truly appreciate our guest feedback.We are delighted to hear that you enjoyed your stay with us and have certainly noted your feedback regarding our bathroom.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager.

8/10 - 좋아요

Vuk

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Sun City is nestled in an absolutely beautiful area and truly offers a luxurious escape. We stayed at The Palace which we were really looking forward to. The resort itself offers plenty to do and see, or just relax by the pool, at very affordable prices. The negatives is that our bedding and the linen used in the main restaurant had stains on them each of the days we were there. The Palace itself needs touching up as paint is peeling and umbrellas and such have holes in them. Lastly, the staff kept coming into our room multiple times throughout the day for reasons we couldn't quite figure out. Sometimes it was to clean our room, other times to ask if our room has been cleaned, and a few times a staff member walked in, saw us there and simply walked out. We would definitely visit again but there is definitely room for imporovement.
2024년 2월에 2박 숙박함
답변 제공: Yanga 님, 2024년 2월 24일
Dear Vuk,Thank you for sharing your review with us regarding your recent stay at the Palace. I can assure you that this is not the standard we pride ourselves in when assisting our guests. We will address your concerns with the relevant departments for redressing. We appreciate your feedback.Kind regards,Yanga ZitoRooms Division Manager.

10/10 - 훌륭해요

Elsabe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relax in comfort and style.
Excellent service and great food. All staff very friendly and informstive.Will definately call again.
2024년 1월에 3박 숙박함
답변 제공: Francois du Toit 님, 2024년 1월 28일
Dear ElsabeIt will be our pleasure to welcome you back to The PalaceKind regards

10/10 - 훌륭해요

Oren

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unbelievable hotel!! If I could give it 10 stars I would. Great customer service, the hotel is a real palace, amazing architecture and decorations. The place also Sun city is a must go with great activities for a couple with or without kids. We did Quad, zip line, safari, pools, spa you name it!!!! Love this place and will definitely come back!!!
2024년 1월에 3박 숙박함
답변 제공: Francois du Toit 님, 2024년 1월 28일
Dear OrenThank you for your reviewWe look forward welcoming you backKind regards

6/10 - 괜찮아요

Thomas

2024년 1월에 1박 숙박함
답변 제공: Francois du Toit 님, 2024년 1월 28일
Dear ThomasThank you for taking the time to rate usKind regards

8/10 - 좋아요

Hanna

2023년 12월에 2박 숙박함
답변 제공: Francois du Toit 님, 2024년 1월 28일
Dear HannaThank you for your ratingKind regards

10/10 - 훌륭해요

Jennifer

2023년 11월에 2박 숙박함
답변 제공: Yanga 님, 2023년 12월 11일
Dear Jennifer,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 - 훌륭해요

randell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
답변 제공: Yanga 님, 2024년 2월 24일
Dear Randell,Thank you for sharing your rating with us. We appreciate your feedback regarding your experience with us.We look forward to welcoming you back.Kind regards,Yanga ZitoRooms Division Manager

8/10 - 좋아요

Ghabriel

2023년 11월에 2박 숙박함
답변 제공: Yanga 님, 2023년 12월 11일
Dear Ghabriel,Thank you for sharing your rating with us. We happy to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 - 훌륭해요

Manesh

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and will be back!
2023년 11월에 2박 숙박함
답변 제공: Yanga 님, 2023년 12월 2일
Dear Manesh,Greetings from the Palace of the Lost City.We are delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back.Kind regards,The Palace Team!

8/10 - 좋아요

Mário

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Yanga 님, 2023년 11월 28일
Dear Mario,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 - 훌륭해요

Anita

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort itself was mind blowing, character filled, it is the biggest and best breakfast we have ever eaten in the world in all our years of travel, the room was filled with South African decor and had everything you needed including a shower and bath and separate toilet, having access to the Valley of the Waves (water slides and wave pool and lazy river) included was an added bonus, having a courtesy bus also included to drop you off at various Sun city locations was amazing including being able to get access to a Spar Supermarket near the entrance to Sun city where we topped up on supplies for our room. The internet was super strong as well. We thoroughly recommend this hotel to anyone and everyone it is one of the best places we gave ever stayed at in the world.
2023년 11월에 4박 숙박함
답변 제공: Francois du Toit 님, 2023년 11월 19일
Dear AnitaGreat to see you enjoyed your time with us and our facilities!!We hope to see you soon againKind regards

10/10 - 훌륭해요

J E

2023년 11월에 1박 숙박함
답변 제공: Francois du Toit 님, 2023년 11월 19일
Dear JEThank you for your 10/10 scoreWe look forward welcoming you back!!Kind regards

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place, good service!
2023년 11월에 2박 숙박함
답변 제공: Francois du Toit 님, 2023년 11월 19일
Dear ThomasThank you for your review and 10/10 scoreKind regards

10/10 - 훌륭해요

Jose Luiz 님, Porto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Yanga 님, 2023년 11월 16일
Dear Jose Luiz,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

10/10 - 훌륭해요

Alvaro

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Yanga 님, 2023년 11월 16일
Dear Alvaro,Thank you for sharing your rating with us. We are delighted to know that we exceeded your expectations.Kind regards,The Palace of the Lost City team.

4/10 - 별로예요

LEON

2023년 10월에 5박 숙박함
답변 제공: Yanga 님, 2023년 11월 8일
Dear Leon,Greetings from the Palace of the Lost City.Thank you for sharing your rating with us; we are saddened to know that we did not meet your expectations.Kind regards,The Palace of the Lost City team.

10/10 - 훌륭해요

Gabriele

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Erlebnis und Erholung
2023년 10월에 2박 숙박함
답변 제공: Francois du Toit 님, 2023년 11월 4일
Dear GarieleThank you for your review and 5 star ratingkind regards

10/10 - 훌륭해요

Brett 님, Harare

2023년 10월에 4박 숙박함
답변 제공: Yanga 님, 2023년 11월 28일
Dear Brett,Thank you for sharing your rating with us. We are delighted to know that you enjoyed your stay with us.Kind regards,The Palace of the Lost City team.

10/10 - 훌륭해요

ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Highly recommend 5stars
2023년 10월에 8박 숙박함
답변 제공: Francois du Toit 님, 2023년 10월 30일
Dear ryanThank you for your review and 5 star rating!!We hope to see you soon againKind regards

10/10 - 훌륭해요

Kelly-Ann

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service, beautiful hotel and a fantastic stay. We will back!
2023년 10월에 2박 숙박함
답변 제공: Francois du Toit 님, 2023년 10월 26일
Dear Kelly-AnnThank you so much for your feedback!!It will be our pleasure to welcome you back!!Kind regards

10/10 - 훌륭해요

Mousin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only issue is the food in the hotel is not HALLAL
2023년 10월에 2박 숙박함
답변 제공: Yanga 님, 2023년 10월 21일
Dear Mousin,Thank you for your feedback regarding your visit to the Palace of the Lost City.We are glad to know that you had a wonderful stay with us. We are sorry that we were not able to cater for your requirements.We are happy to have had an opportunity to host you.Kind regards,The Palace of the Lost City team

8/10 - 좋아요

Peter

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Yanga 님, 2023년 10월 21일
Dear Peter,Thank you for sharing your rating with us. We appreciate your feedback regarding your recent stay at the Palace of the Lost City.We look forward to welcoming you back in the near future.Kind regards, The Palace of the Lost City team.

10/10 - 훌륭해요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about this hotel was stunning . It is a large complex so maybe a little more info on how to get about and the map I had to ask for was not very good at all . Other then the lack of information on site the place was stunning
2023년 10월에 2박 숙박함
답변 제공: Yanga 님, 2023년 10월 31일
Dear George,Greetings from the Palace of the Lost City.Thank you for sharing your feedback with us regarding your recent visit. We have noted your concerns regarding communication, and we will endeavor to improve; however, it is great to know that you enjoyed your overall experience with us.We look forward to welcoming you back.Kind regards,The Palace of the Lost City team.

10/10 - 훌륭해요

Huw

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Simply Fabulous
The Palace was magnificent when we stayed there 25 years ago and it is still magnificent. The staff were fabulous and could not do more for you. The rooms were sumptuous and the food defies description it was so good. 100% brilliant.
2023년 10월에 3박 숙박함
답변 제공: Yanga 님, 2023년 10월 17일
Dear Huw,Thank you for sharing your review with us. Indeed, the Palace has most magnificent architecture and is rich in culture through her people the beauty comes alive, and we truly appreciate to know that we still elegantly embody this vision. We will share your amazing feedback with the rest of the team.We look forward to welcoming you back.Kind regards,Yanga Zito

10/10 - 훌륭해요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Yanga 님, 2023년 10월 17일
Dear Stephen,Thank you for sharing your rating with us. We are delighted to know that we met and exceeded your expectations.We look forward to welcoming you back.Kind regards,The Palace of the Lost City

10/10 - 훌륭해요

Anna Gabriela

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Yanga 님, 2023년 10월 3일
Dear Ms. Gabriela,Thank you for sharing your rating with us. We are pleased to know that we met your expectations.We look forward to welcoming you back and trust you travelled safely back home.Kind regards,Yanga Zito

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2023년 8월에 3박 숙박함
답변 제공: Francois du Toit 님, 2023년 9월 20일
Thank you for your amazing reviewKind regards

10/10 - 훌륭해요

Shane

좋아요: 직원 및 서비스
It was suppose to be my wifes perfect birthday gift. 1. The aircon wasnt working 2. The hospitality wasnt up to standard 3. The lifts carpet was dirty 4. We had to wait outside for our dinner reservation 5. There was no eggs due to loadshedding. i was dissapointed. going to email the hotel directly
2023년 9월에 1박 숙박함
답변 제공: Francois du Toit 님, 2023년 9월 20일
Dear ShaneI am truly sorry to read about your experience.We will Wait for your e - mailKind regards

10/10 - 훌륭해요

Florencia

2023년 9월에 2박 숙박함
답변 제공: Francois du Toit 님, 2023년 9월 8일
Dear FlorenciaThank you for your ratingKind regards

10/10 - 훌륭해요

Renaud 님, London

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is located within the huge Sun City complex which has a ton of activities to keep adults and kids busy. The fact that the property is only a 5min drive from the Pilanesberg park makes the location exceptional and going on a safari a breeze. The hotel is perfect for families and would definitely recommend it to anyone who wants to have the flexibility of doing a mixture of safaris and daily activities. My only complaint is that we didn’t receive any VIP Access amenities during our stay.
2023년 8월에 6박 숙박함
답변 제공: Francois du Toit 님, 2023년 9월 8일
Dear RenaudThank you so much for your amazing review. Wonderful to see you enjoyed your time with us. Our apologies for not receiving VIP amenities. We are looking into this.It is our sincere hope that we shall see you soon againKind regards

8/10 - 좋아요

Tebogo

2023년 8월에 2박 숙박함
답변 제공: Francois du Toit 님, 2023년 9월 20일
Dear TebogoThank you for rating usKind regards

10/10 - 훌륭해요

Craig

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stat
2023년 8월에 2박 숙박함
답변 제공: Francois du Toit 님, 2023년 9월 20일
Dear CraigThank you for your review and ratingWe hope to see you soonKind regards

10/10 - 훌륭해요

Natalie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My son and I stayed at the Palace wished we had stayed longer. Staff and all amenities were brilliant. Set up for bedtime was really nice. Ease of getting around really good. You felt good staying there. We will be back next year
2023년 8월에 1박 숙박함
답변 제공: Yanga 님, 2023년 8월 22일
Dear Natalie,Thank you for taking the time to submit your review. We love hearing from our guests about their experiences with us.We are delighted that we had the privilege of hosting you and we look forward to welcoming you back. Kind Regards,Palace Team

10/10 - 훌륭해요

Jane

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel. Only problem was the water in the shower where it was either boiling hot or freezing cold no in between. Other than that faultless. Amazing places to stay. So much detail.
2023년 8월에 3박 숙박함
답변 제공: Yanga 님, 2023년 8월 22일
Dear Jane,Thank you for sharing your review with us. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regards,Palace Team

10/10 - 훌륭해요

Blanca

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place it self is unique, we do like it a lot.
2023년 7월에 2박 숙박함
답변 제공: Dee 님, 2023년 7월 19일
Dear Blanca,Thank you for taking time to share to share your positive feedback on Expedia.com.Kind Regards,Dorah

8/10 - 좋아요

Thoa

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel architecture is very unique which is located in a huge area surrounded by gardens and waterfalls. Breakfast is very good with many varieties. Staff is not attentive sometimes. The sound proof of rooms is not good enough when we could hear kids running screaming in corridor in early morning. It was a pleasant stay overall.
2023년 6월에 13박 숙박함
답변 제공: Dee 님, 2023년 7월 13일
Dear Thoa,Thank you for taking time to rate us, feedback like this makes us grow.Kind Regards,Dorah

8/10 - 좋아요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
An experience everyone needs to have.
2023년 6월에 6박 숙박함
답변 제공: Francois du Toit 님, 2023년 6월 11일
Dear SamanthaThank you so much for your reviewTrust me when I say it was a pleasure hosting you at The PalaceKind regards

10/10 - 훌륭해요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Yanga 님, 2023년 6월 5일
Dear Nicholas, Thank you for sharing your rating with us; we appreciate your feedback.We look forward to welcome you back.Kind regards,Yanga ZitoRooms division manager

10/10 - 훌륭해요

Sally

2023년 5월에 3박 숙박함
답변 제공: Yanga 님, 2023년 6월 24일
Dear Sally,Thank you for sharing your rating with us. We appreciate your feedback, and we look forward to welcoming you back in the future. Kind regards, Yanga Zito

8/10 - 좋아요

Nikrouz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent property Top of the line on every thing except: No privacy in the shower for two men traveling together Shower water extreme tempeture fluctuations Steaming hot or ice cold
2023년 5월에 3박 숙박함
답변 제공: Yanga 님, 2023년 5월 21일
Dear, NikrouzThank you for sharing your review with us, we appreciate your feedback. We have noted your concerns regarding our shower facility, and we will address the matter. We are indeed happy to know that you enjoyed your overall stay with us.We look forward to welcome you back.Kind regards,Palace Management.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best experiences of our family's life. It was super super wonderful. We woukd recommend this stay to everyone.
2023년 4월에 8박 숙박함
답변 제공: Francois du Toit 님, 2023년 5월 20일
Dear Robertthank you so much for your review and 5 star rating!!It will be our pleasure to welcome you back to The Palace.Kind regards

6/10 - 괜찮아요

Rainer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Auch wenn das Hotel und die Deko mittlerweile deutlich Patina angesetzt hat, war meinerseits eigentlich nichts zu beanstanden. Grundsätzlich freundliches, hilfsbereites Personal, und nette Willkommensgetränke und Snacks (f. Discovery Gold). Leider war nur ein - passables - Restaurant (The Grill) geöffnet. Fast schon lustig war, daß die Inzahlungnahme meiner angesparten Discovery-Dollars mit der 'Begründung abgelehnt wurde, daß man mit Discovery keine Internetverbindung herstellen könne.
2023년 4월에 3박 숙박함
답변 제공: Francois du Toit 님, 2023년 5월 20일
Dear RainerThank you so much for reviewing your stay .It will be our pleasure to welcome you back.Kind regards

8/10 - 좋아요

Baozhu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Dodo 님, 2023년 4월 27일
Dear Baozhu,Thank you for taking time to give us feedback.Kind Regards,Dorah

10/10 - 훌륭해요

leonard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Au palace de rêve
Agréable séjour dans un environnement bucolique avec un personnel professionnel et avenant
2023년 4월에 2박 숙박함
답변 제공: Dodo 님, 2023년 4월 27일
Dear leonard,Thank you for sharing your positive feedback with us.Kind Regards,Dorah

8/10 - 좋아요

KLAUS CHRISTIAN

2023년 4월에 2박 숙박함
답변 제공: Francois du Toit 님, 2023년 5월 20일
Dear KlausThank you for rating usKind regards

8/10 - 좋아요

Renee Le 님, Toronto

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort in general was beautiful, the grounds were amazing and the story behind the whole resort is provocative. The 2 things that bothered us were 1) The service on the day that we arrived was outstanding but on the 2nd day we went for breakfast and the room (truly beautiful) was so jammed with people who came for breakfast that the wait staff had trouble keeping up. The room is made for about 200 people but there must have been almost 400. There was about a 30-minute wait in line. 2) That same day we were to have received a room cleaning sometime before lunch and the cleaning person didn't show up until 3:00 pm, then we were to receive a turndown service during our dinner and she never showed up. You have to realize that the resort is supposed to be a 5-star resort, as such, there are certain aspects of service that they are supposed to deliver. For this reason, we are lowering their rating to 4.5 stars.
2023년 3월에 3박 숙박함
답변 제공: Francois du Toit 님, 2023년 3월 22일
Dear ReneeThank you so much for your detailed review of your stay with us.Your feedback is appreciated and has been shared with the team.Kind regards