“We stayed here because we had a wedding, and this was one of the few hotels suggested by the couple. I believe most of the hotel was booked by wedding guests.
When we arrived at 4 p.m., the staff informed us that it was the last room they had available and that it had no A/C. We accepted the room because we were in a rush and were concerned that we might not find another room somewhere else.
The next morning, we requested a room change for our second night. Initially, we were told that they...