“Had a genuinely terrifying experience with no follow up from Hotel staff to make it right.
I had a serious security incident. At 11:30 PM while I was asleep in my room 204, a front desk staff member, entered without me hearing any knocking, without notice or vocalizing who he was, and without my consent. I never received a call or email from the front desk saying their was an issue. I received no warning until my door was opened. This was unacceptable on every level and I am certain scared more...