외관

더블트리 바이 힐튼 호텔 버클리 마리나 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 2132개 이용 후기 중 1005개" "
평점 8 - 좋아요. 2132개 이용 후기 중 579개" "
평점 6 - 괜찮아요. 2132개 이용 후기 중 293개" "
평점 4 - 별로예요. 2132개 이용 후기 중 149개" "
평점 2 - 너무 별로예요. 2132개 이용 후기 중 106개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Nahyeon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cherry is the most amazing staff I ever met! She always cares about guests and is really kind. I’m so happy to meet her.
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 6일
Our team at the DoubleTree by Hilton Hotel Berkeley Marina is dedicated to caring for our guests, Nahyeon! Cherry will be elated by your praise and top score. Please visit us again soon!

6/10 - 괜찮아요

Inhwan

좋아요: 객실의 편안함
별로예요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 1월 27일
It's disappointing to learn that your time with us did not win you over completely, Inhwan. We hope you'll give us the chance to impress you on a future visit.

8/10 - 좋아요

JOO WEON

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
위치가 좋은 호텔
위치상으로 고속도로, 대형 몰, 대학교, 버클리 시내 이동과 접근성이 좋음. 친절하고 바닷가를 접하고 있어 조깅, 트렉킹하기도 편리. 시설이 좀 오래되어 화장실 리모데링이 좀 필요해 보임. 화장실 환풍기가 고장인데 스위치를 없애버렸고 욕조내 미끄럼 방지 패드 없고 샤워호스가 없어 머리만 감기는 불편함. 온풍기는 작동시 너무 시끄럽고, 바닷가 뷰가 좋음
2023년 12월에 5박 숙박함
답변 제공: HotelMgmt 님, 2023년 12월 27일
Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina for your recent visit, Joo Weon! While we regret that a few aspects of your stay fell short of the excellence for which we're known, it's wonderful to hear that you were able to take advantage of our fantastic location to explore the area and enjoy the stunning views. We will address your concerns immediately about the room, and we hope to welcome you back soon!

8/10 - 좋아요

Sang Ick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 6박 숙박함
답변 제공: Hotelmgmt 님, 2023년 11월 13일
Thank you for rating your stay! We hope to be your preferred property whenever your travels bring you to the area!

8/10 - 좋아요

JUNG TAE

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staying fine
Nice and calm place to stay. But there is road construction. It caused uncomfortable and driving hard. Breakfast was not satisfied due to simple order menu.
2021년 10월에 4박 숙박함
답변 제공: Hotelmgmt 님, 2021년 11월 12일
Thank you for sharing your positive review! While we're glad to see you enjoyed a relaxing stay, we do apologize for any inconvenience caused by the road improvements leading up to our property. Our aim is for these updates to have minimal impact on our guests and it's disappointing to hear that we fell short of that goal. We're grateful for your feedback and hope you will return for a truly flawless stay soon!

10/10 - 훌륭해요

Patrick 님, Culver City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed at the Doubletree many times and it never lets us down! Love the location, right next to Cesar Chavez Park and views of the SF Bay.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location, clean, good value
2024년 5월에 1박 숙박함

8/10 - 좋아요

omid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is a beautiful area to walk, with nice trails.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful marina
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Sally St.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Joel

좋아요: 직원 및 서비스
Was placed in an “after thought” room. Out the front door of the room you were greated being the neighbors of to the elevator, across the hall you had the laundry room, stairs, vending, and ice machine. And if that wasn’t enough noise the entrance to that building of the hotel was there as well and slammed everytime someone came in or out. Then if that wasn’t enough the entrance to another building was located just outside the back sliding door and also slammed or was where people went out to have phone conversations. Worse hotel experience I’ve had and I travel a lot!
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Guy Collins

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place to go for when visiting the Bay Area. View on the Golden State Bridge
2024년 2월에 4박 숙박함

6/10 - 괜찮아요

Yasmine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel is right next to the marina with a beautiful view and a nearby park. However, the room was noisy due to hearing the faucet when someone next to your room is taking a shower.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

NUBIA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 5월에 3박 숙박함

8/10 - 좋아요

Leslie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the quiet venue.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

AMBER M 님, Burlington

가족 여행
좋아요: 편의 시설/서비스
Beautiful area nice pool hot tub sauna breakfast options could be much better. Servers were great options for to go meals ma
2024년 5월에 4박 숙박함

6/10 - 괜찮아요

Mike

Limited areas to go
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Hala

2024년 5월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 5월 25일
Thank you, Hala, and we can’t wait to welcome you back again for another five-star stay!

8/10 - 좋아요

Becke

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite dated but clean!
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 22일
Becke, thanks for staying at the DoubleTree by Hilton Hotel Berkeley Marina and sharing your positive review! We're pleased you appreciated our commitment to cleanliness, and we'll use your feedback to help address any areas in need of updates promptly. Please hurry back soon!

8/10 - 좋아요

Becke

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite dated but was clean
2024년 5월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 22일
We appreciate your high rating and kind words about our cleanliness, Becke! We're constantly working on improvements to enhance our guests' experience, and we'll share your feedback with our team. We can't wait to welcome you back to the DoubleTree by Hilton Hotel Berkeley Marina for an even better stay!

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well maintained
2024년 5월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 22일
Jeffrey, we truly appreciate your kind remarks about our beautiful property! Thank you for visiting us at the DoubleTree by Hilton Hotel Berkeley Marina. Hopefully, your plans will bring you back soon!

10/10 - 훌륭해요

Winnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 5월 22일
Earning five stars from you has made our day, Winnie! Thank you and it will be our pleasure to welcome you back.

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice walking trail
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 22일
We're so glad you were able to explore during your stay, Jose! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina. We appreciate your high score, and we hope you return soon!

10/10 - 훌륭해요

Bissy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 22일
Our team will be elated by your compliment, Bissy! Thank you for your high rating. Hopefully, your travels will bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

8/10 - 좋아요

diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Hotelmgmt 님, 2024년 5월 21일
We’re happy you enjoyed your stay, Diane! We hope you choose to stay with us again soon.

10/10 - 훌륭해요

Cinthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Being right at the Berkeley Marina, there are several beautiful trails you can walk on. If you are interested in sailing or other water sports, there is a rental spot not too far away. The hotel staff were also very friendly and helpful.
2024년 5월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 20일
Cinthia, we're so glad you enjoyed relaxing and exploring with us! Thank you for sharing your fantastic review of the DoubleTree by Hilton Hotel Berkeley Marina. Our team will appreciate your compliments, and we hope your plans bring you back soon!

2/10 - 너무 별로예요

brian

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just a bad overall e perience except for one nice employee
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 20일
We deeply regret that your experience was not reflective of our high standards, Brian, and we wish we understood more about your stay. Please give us a chance in the future to change your impression of us.

10/10 - 훌륭해요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely loved the large pool, hot tub and dry sauna!
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 17일
At the DoubleTree by Hilton Hotel Berkeley Marina, we understand that traveling can be stressful, Diane, and it's wonderful to know that you were able to relax and enjoy our fabulous amenities! Thank you for your excellent review. Please come hang out with us again soon!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 17일
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon.

6/10 - 괜찮아요

Gauravi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Their staff and service specially at the restaurant were very good. But the condition of the rooms were subpar for hilton standard. They need remodeling badly.
2024년 5월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 17일
Our team will be thrilled by your wonderful comments, Gauravi! Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina. Our team will review your feedback about the room condition internally, and we hope to serve you again soon!

6/10 - 괜찮아요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property is quite dated. The rooms and the bathrooms needed updating.
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 16일
We appreciate your feedback, Douglas, as complete satisfaction is very important to us. We will review your comments internally. Please visit us again soon so we can improve your impression of us.

8/10 - 좋아요

Elah 님, Oak Park

반려동물 동반 여행, 가족 여행
It was average. It was nice to have option to park across the street instead of paying $45. Old hotel but beautiful area on the Marina. The hotel restaurant was fun and the food was good. They put a small bottle of water on the desk and charged us $5 while all the hotels gives you water for free.
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 16일
Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina, Elah! It's terrific to hear that our excellent on-site dining and spectacular setting pleased you. Your feedback is valuable, and we hope your plans bring you back soon!

10/10 - 훌륭해요

Tesala

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it.
2024년 2월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 16일
We loved having you, Tesala! Thank you for giving us your top score. It would be our pleasure to welcome you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 - 훌륭해요

Francisco 님, Ahwahnee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice facility.
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 16일
Your perfect rating made our day. Francisco! Thank you for choosing the DoubleTree by Hilton Hotel Berkeley Marina. We hope to welcome you back soon!

10/10 - 훌륭해요

Brandi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, comfortable stay, convenient location for visiting Berkeley and SF. Property is very large, printed maps would be nice. Lots of fun for the kids in the pool and courtyard games.
2024년 4월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 16일
We love hearing from happy guests, Brandi, and your top score means the world to us! Thank you for sharing your wonderful comments and helpful suggestion about the maps. It's a delight to see families making lasting memories with us at the DoubleTree by Hilton Hotel Berkeley Marina, and we hope to welcome you back soon!

10/10 - 훌륭해요

Elsie 님, Temecula

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff in front desk are very friendly and helpful.
2024년 5월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 5월 14일
Elsie, our reception team will be elated by your praise! Thank you for staying with us at the DoubleTree by Hilton Hotel Berkeley Marina. We hope your adventures bring you back soon!

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely property on the bay!
2024년 5월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 13일
Thank you for your kind remarks, Donna! It was a pleasure welcoming you to the DoubleTree by Hilton Hotel Berkeley Marina. Please return soon!

8/10 - 좋아요

Ira

출장 여행
좋아요: 편의 시설/서비스
Property needs some upgrades to rooms and facilities. Dining in site is good feature:
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 13일
Thank you for allowing us to welcome you to the DoubleTree by Hilton Hotel Berkeley Marina, Ira! We appreciate your high score and helpful feedback. Please make plans to relax with us again soon!

10/10 - 훌륭해요

Tara 님, West Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved being right on the marina
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 13일
Our incredible setting along the water is always a favorite feature, Tara! We're so glad you chose the DoubleTree by Hilton Hotel Berkeley Marina for your recent stay. Please think of us when planning future getaways!

10/10 - 훌륭해요

J Michael Kirchberg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Breakfast, as surprising as it may seem, was excellent, made more so by the best server!
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 13일
We love knowing that your day started out well with our delicious food and caring team! Thank you for sharing your perfect rating. We hope your plans bring you back soon to the DoubleTree by Hilton Hotel Berkeley Marina!

10/10 - 훌륭해요

james

2024년 4월에 2박 숙박함
답변 제공: Hotelmgmt 님, 2024년 5월 11일
Thank you for taking a moment to leave us this five-star rating, James. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

4/10 - 별로예요

sharon

별로예요: 청결 상태, 숙박 시설 상태 및 시설
We were put in a room with mold on the ceiling and cobwebs on the railings. We were moved to another room. How can the employees not see Mold on the walls? We enjoyed the view and the valet was womderful
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 10일
It's deeply disappointing that your accommodations were not reflective of our high standards, Sharon, and we apologize for the inconvenience. Our housekeeping manager will use your comments to see where retraining is needed. It's wonderful to know that our attentive team and lovely setting pleased you, and we'd love the chance to welcome you back soon so we can work to earn another star or two.

8/10 - 좋아요

Vincenzo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Hotelmgmt 님, 2024년 5월 11일
It was a pleasure to serve as your home-away-from-home, Vincenzo, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

2/10 - 너무 별로예요

Eshe

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I like the indoor pool. Though it was not heated as advertised, my child still enjoyed herself. The hotel is not clean. There was mold in the white sheer curtains. We requested to move rooms. 2nd room didnt have sheer curtains at all. I'm assuming because there was mold them too. So, I'm convinced there was mold in other places we couldnt see. Will never go here nor recommend this hotel
2024년 5월에 2박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 10일
Your feedback is disheartening, Eshe, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. Our team will be reviewing your feedback to see where extra attention is needed. Thank you for sharing your input.

10/10 - 훌륭해요

Karly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 10일
Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

8/10 - 좋아요

Ashton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 10일
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back!

10/10 - 훌륭해요

George

2024년 5월에 2박 숙박함

10/10 - 훌륭해요

DeeDee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
loved being in marina area
2024년 5월에 5박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 8일
We're so glad that our lovely waterfront setting pleased you, DeeDee! Thank you for sharing your top score for the DoubleTree by Hilton Hotel Berkeley Marina. We hope your plans bring you back soon!

2/10 - 너무 별로예요

Rob

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, it was a pretty miserable stay. - On check-in, we were told our reservation was for only one room, although we had booked two. - When the mistake was finally figured out, we were told that the hotel did not have adjoining rooms, despite it being listed in the room description. Not that one just wasn't available, the hotel didn't have adjoining rooms at all. - We were told someone would call us in the room when the second room became available, that call never came. - While waiting, we tried to order a snack from room service menu, only to be told there was no room service AS I'M LOOKING at their room service menu. - Went back and stood in line for 20 minutes only to be told we'd been checked already to the second room - they'd apparently just forgottent to tell us. - That room ended up being next to the elevators which were running constantly. It was really horrible. I had to laugh though because this room did have an adjoining door to someone else's room. - Called the front desk several times, hoping to switch rooms since the website still showed availability that night. Nobody ever answered the phone. - Texted the "Assistance" line advertised in the room. Nobody answered. - After another 20 minutes in line at the lobby, was given a new room, only two buildings away from our first one. This room smelled like they had just removed a corpse, but it was quiet, so I gave up. There were so many more issues, but I've reached the limit for this form.
2024년 4월에 1박 숙박함
답변 제공: HotelMgmt 님, 2024년 5월 7일
Your feedback is disheartening, Rob, as it's always our goal to provide a memorable stay for each guest we welcome. From what you described, we missed the mark, and for that, we sincerely apologize. We will be reviewing your comments about the room assignments and available amenities to see where retraining and changes may be needed. Please consider allowing us a second chance to make a better impression.