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수퍼 8 바이 윈덤 오션 스프링스 빌럭시 여행 후기

2 out of 5
수퍼 8 바이 윈덤 오션 스프링스 빌럭시
13838 Wilfred Seymour Rd, Ocean Springs, MS

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 335개" "
평점 8 - 좋아요. 1002개 이용 후기 중 305개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 150개" "
평점 4 - 별로예요. 1002개 이용 후기 중 97개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 115개" "

7.2/10

청결 상태

8.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Jin kuk

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함
답변 제공: Super 8 Ocean Springs/Biloxi 님, 2021년 3월 17일
Thank you for taking the time to rate your stay with us, we do appreciate this.

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was dirty, pubic hair on the toilet, dirty floors, tape on the wall, stains on the sheets.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 5월 1일
Dear Amanda,We're truly sorry to hear about the cleanliness issues you encountered during your stay. This is certainly not the experience we want for our guests. We apologize for the oversight and assure you that your feedback will be addressed with our housekeeping team immediately to ensure such issues are rectified and do not occur in the future. Your comfort and satisfaction are important to us, and we hope to have the opportunity to restore your trust and provide you with a much-improved experience in the future. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Chauncey

별로예요: 숙박 시설 상태 및 시설
I will never stay here again.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 29일
Dear Chauncey,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

6/10 - 괜찮아요

Dale

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The room looked clean however the floor was so dirty that we had to wash our feet after walking around on the floors before going to bed.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 26일
Dear Dale,We apologize for the cleanliness issue with the floor in your room. Your feedback is valuable, and we'll address this matter promptly to ensure a more comfortable and hygienic experience for our guests in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear Jerry,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Donna

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was very hard and on a metal base the popped and made horrible noises if you moved. The floors were dirty. People were making out in the parking lot and the room next to us got to banging on the wall.
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Donna,We are truly sorry to hear about your disappointing experience. Your comfort and safety are paramount, and it's unacceptable that you encountered issues with the bed, cleanliness, and disturbances from other guests. We apologize for any inconvenience and discomfort this caused. Your feedback is valuable, and we'll address these issues promptly with our team to ensure that we provide a more comfortable and enjoyable stay for all our guests. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Demetras

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. The cleanliness of the room was below average. Under the bed found numerous of previous tenants items along with old food and candy. Everything else was ok.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Demetras,Thank you for your feedback. While we're glad to hear that you found our staff friendly and helpful, we're truly sorry to hear about the cleanliness issues you encountered in your room. This is not up to our standards, and we apologize for the inconvenience and disappointment this caused. We'll address this matter promptly with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to the highest standards. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Chauncey

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Chauncey,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 - 훌륭해요

Kassy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 22일
Dear Kassy,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 - 별로예요

Kelly

가족 여행
좋아요: 직원 및 서비스
When I first saw the property I thought it was abandoned. We were here for a 2 night stay and switched locations for our second night. The rooms were nice enough but we saw a bug that we weren't sharing a room with. Super nice about refunding our second night.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Kelly,Thank you for your kind feedback. We're sorry to hear that your initial impression of the property wasn't favorable and that you encountered an issue with pests during your stay. Your comfort and satisfaction are important to us, and we apologize for any inconvenience or discomfort caused. We're glad to hear that our team was able to assist you with switching locations for your second night and that you found the rooms to be nice enough. We appreciate your understanding and thank you for allowing us to address your concerns and provide a refund for the second night.Sincerely, Hotel Manager

6/10 - 괜찮아요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed two nights, our room was clean and everything looked okay. The bed frames were a bit annoying being metal and every time you move it makes a noise. It was pretty quiet at night and the beds were comfortable. It worked for what we needed.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Jessica,Thank you for your kind feedback! We're glad to hear that overall, your stay was satisfactory and that your room met your expectations in terms of cleanliness and comfort. We apologize for any inconvenience caused by the noise from the bed frames and appreciate you bringing it to our attention. Your comments help us improve, and we'll consider this for future enhancements. We're pleased that our accommodations worked well for your needs, and we hope to welcome you back again soon!Sincerely,Hotel Manager

4/10 - 별로예요

Brandon

별로예요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Brandon,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Marcia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 15일
Dear Marcia,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely,Hotel Manager

10/10 - 훌륭해요

mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and clean hotel with spacious rooms and tubs with a drain plug.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear mike,Thank you for your great feedback. We're delighted to hear that you enjoyed your stay with us! Providing clean and spacious accommodations is a top priority, and we're glad to hear that our rooms meet your expectations. It's great to know that you appreciated the tubs with drain plugs, as we aim to provide amenities that enhance our guests' comfort and convenience. We look forward to welcoming you back for another enjoyable experience in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Lyndsey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the staff! The room was not like what I thought I booked but it was ok other than the beds were really high from the ground and the metal box was loud when you bumped it with your foot or something. The pool was great and they offered towels for the pool area and chairs to sit outside in front of your room or around the pool. The staff went above and beyond when we got locked out of our room and it only took minutes.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Lyndsey,We're thrilled to hear that you loved our staff and enjoyed your overall experience! We apologize for any inconvenience regarding the room not meeting your expectations and the issues with the beds and metal box. Your feedback is valuable, and we'll certainly look into addressing these concerns to improve future stays. It's fantastic to know that you appreciated the amenities like the pool area and the attentive service provided by our staff. We're glad we could promptly assist you when you were locked out of your room. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel Manager

6/10 - 괜찮아요

Alyssa

가족 여행
좋아요: 직원 및 서비스
Mary was very sweet and friendly
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Alyssa,Thank you for your great feedback. We're delighted to hear that Mary provided you with exceptional service during your stay! We strive to ensure our guests feel welcome and valued, and it's wonderful to hear that Mary's warmth and friendliness made a positive impact on your experience. We'll be sure to pass along your kind words to her. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 - 좋아요

Sandra

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service, breakfast could be better.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Sandra,Thank you for your great feedback! We're glad to hear that you found our service to be good. Your satisfaction is important to us, and we appreciate your input regarding the breakfast. We'll consider your comments as we strive to improve and enhance our offerings. We hope to have the opportunity to serve you even better in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Hermin

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Hermin,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Nicole 님, Levis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Très bon rapport qualité prix, tout était parfait pour nous, chambre de bain impeccable, lit et oreiller confortable. Piscine pas nettoyé mais c'est un détail, chaise et table aux abord étaient accessible et propre.Petit déjeuner continental correct( très écoresponsable, tous les produits en gros format donc moins de gaspillage et d'emballage, bravo pour ça)Le personnel à la réception (autant à notre arrivée qu'à notre départ) était très sympathique, professionnel et compréhensif envers mon anglais approximatif. Hôtel un peu en retrait donc l'autoroute tout près ne nous a pas dérangé.Je le recommande en souhaitant que le prix restera intéressant parce que les environs ne le sont pas.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Nicole,Thank you very much for your great feedback! We are delighted to hear that your stay with us was perfect and that you enjoyed so many aspects of our hotel, from the cleanliness of the bathroom to the quality of the breakfast. Your recommendation is valuable to us, and we hope to see you again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Jane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Jane,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager

4/10 - 별로예요

David

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Only about 2 channels on TV. Toilet rocked every time you sat on it
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear David,We apologize for the inconvenience you experienced with the television channels and the unstable toilet. Your feedback is appreciated, and we will address these issues promptly to ensure a better experience for all guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Kayla

단체 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very dirty stains on the bedding and shower curtains. Floor was very dirty. We had also seen a Roach in there lobby.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Kayla,We apologize for the unsatisfactory conditions you encountered during your stay. This falls below our standards of cleanliness, and we take your feedback seriously. We will address these issues with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we regret that we fell short of meeting your expectations.Sincerely, Hotel Manager

8/10 - 좋아요

JOSEPH

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable bed the only negative thing was the shower was not very warm
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear JOSEPH,Thank you for your kind feedback. We're glad to hear that you found your room clean and the bed comfortable. However, we apologize for the inconvenience regarding the shower temperature. Ensuring a pleasant and comfortable stay for our guests is our top priority, and we will address the issue with the water temperature to ensure it meets our standards. Your feedback is valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back for a better experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Bailey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy and cheap
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Bailey, Thank you for your glowing feedback. We're pleased to hear that you found your stay with us easy and affordable. Providing a hassle-free and budget-friendly experience is our aim, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 - 괜찮아요

Anisha

They were very nice but the fact that they can get in
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Anisha, We aim to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we're doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

4/10 - 별로예요

Hudson

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Hudson,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place, close to Ocean Springs.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 8일
Dear Thomas,Thank you for the wonderful feedback of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 - 훌륭해요

anthony

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
very clean rooms.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 1일
Dear Anthony,Thank you for the excellent rating and feedback! We're glad to hear that you found our rooms very clean. Maintaining cleanliness is a top priority for us, and we appreciate your recognition of our efforts. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Andrea

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly . Bed had spots and room Had smell
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Andrea,We apologize for the issues you experienced during your stay. While we're glad to hear that our staff provided friendly service, we regret that the cleanliness of the bed and the presence of a smell in the room detracted from your experience. Your feedback will be shared with our housekeeping team to ensure that immediate improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit. Sincerely, Hotel Manager

10/10 - 훌륭해요

Michele

Guests services
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Michele,Thank you for your perfect rating! We're delighted to hear that you had a great experience with our guest services. Providing exceptional service to our guests is our top priority, and we're glad we could meet your expectations. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Jayson 님, Gulfport

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 10일
Dear Jayson,We're thrilled to hear that you rated us 5 out of 5! Your satisfaction is our top priority. Thank you for your positive feedback. We look forward to welcoming you back soon! Sincerely, Hotel Manager

6/10 - 괜찮아요

Joseph

출장 여행
좋아요: 직원 및 서비스
This is the second property with the same type of vinyl. Flooring. Both were dirty because they only sweep the floors and they need a wet mop. It looks superficial clean but socks show the grime
2024년 2월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 6일
Dear Joseph,Thank you for bringing this to our attention. We apologize for the cleanliness issue with the vinyl flooring. We'll ensure that our cleaning procedures are adjusted to include wet mopping to thoroughly clean the floors and eliminate any grime. Your feedback is valuable, and we appreciate the opportunity to improve. We hope to have the chance to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

diana

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Location and staff is good. No eggs or peanut butter for breakfast but did have bananas. King size mattress is on a metal base w we hutch made a noise like a drum whenever you first sat on the edge. There were numerous cigarette butts on the ground near the entrance.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 1일
Dear diana,Thank you for your kind feedback. We appreciate your positive comments about our location and staff. However, we sincerely apologize for any inconveniences you encountered, such as the limited breakfast options, issues with the mattress base, and the presence of cigarette butts near the entrance. We will address these concerns promptly to enhance the overall experience for our guests. We value your patronage and hope to have the opportunity to welcome you back with a more satisfying stay.Sincerely, Hotel Manager

8/10 - 좋아요

Lloyd 님, Wisconsin Dells

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No eggs, meat or larger rolls with breakfast but was ok
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 29일
Dear Lloyd,Thank you for your feedback. We appreciate your understanding and are glad to hear that despite the absence of certain breakfast items, you found the overall experience to be okay. We continuously strive to improve our offerings, and your comments are valuable in helping us enhance our services. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 24일
Dear Guest,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the highway
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 18일
Dear Scott,Thank you for your great feedback. We're delighted to hear that our hotel's proximity to the highway was convenient for you. We understand the importance of easy accessibility during travels. We look forward to welcoming you back if your plans bring you our way. Sincerely, Hotel Manager

6/10 - 괜찮아요

Jeremy

별로예요: 청결 상태, 직원 및 서비스
Cleaning my room consisted of kinda making my bed. I stayed 11 nights and the sheets/pillow cases were never changed. Some of the trash was taken out but not all.
2024년 1월에 11박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 16일
Dear Jeremy,We apologize for the lapse in our cleaning service during your 11-night stay. Your feedback is valuable, and I want to assure you that we take it seriously. We'll address the issues with room cleanliness and ensure that our housekeeping team pays closer attention to details like changing sheets and pillowcases regularly. We appreciate your understanding as we work to improve our services.Sincerely, Hotel Manager

10/10 - 훌륭해요

Inbar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great for the price. room was clean and big, friendly staff, had breakfast, close to the highway, close to our trip destination
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 1월 12일
Dear Inbar,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be great for the price, with a clean and spacious room. It's wonderful that you enjoyed the friendly staff, had a satisfying breakfast, and found our location convenient for your trip. We appreciate your feedback and look forward to providing you with excellent service on your future visits. Sincerely, Hotel Manager

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Michele,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Kerlyne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
British lady at front desk very helpful and efficient Beds are super comfy Great water pressure Will book again :)!
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 20일
Dear Kerlyne,Thank you so much for your positive feedback! We're delighted to hear that our British lady at the front desk was helpful and efficient. It's wonderful to know that you enjoyed the comfort of our beds and the great water pressure. We appreciate your kind words and are thrilled to have earned your loyalty. We look forward to welcoming you again on your next visit!Sincerely, Hotel Manager

8/10 - 좋아요

Eric

단체 여행
좋아요: 직원 및 서비스
2023년 12월에 5박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 16일
Dear Eric,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

ron

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Coffee & dry creamer came out of a machine 1 cup at a time. Extremely limited Continental breakfast. NO pastry rolls, fresh oranges, apples, sausage or bacon, eggs or biscuits & gravy.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 11일
Dear ron,We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we will work on it and that improvement can be seen during your next stay.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Pam

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The floor was filthy, towels felt like sandpaper, luke warm shower. Breakfast was crap. Thought with Wyndham name it would be better.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 11일
Dear Pam,Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest comfort are top priorities, and we regret falling short of your expectations. We will address these concerns internally to ensure improvements are made. We hope for the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Judith 님, Kyle

좋아요: 직원 및 서비스, 편의 시설/서비스
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 8일
Dear Judith,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again.Sincerely, Hotel Manager

10/10 - 훌륭해요

major

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very clean....comfortable beds.....very nice staff....stayed for three weeks and they took care of me - treated me like family....very hospitable.
2023년 11월에 12박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 6일
Dear major,We're thrilled to hear about your positive experience during your three-week stay! It's fantastic that you found the accommodations very clean with comfortable beds. We're delighted that our staff provided excellent service and made you feel like part of the family. Hospitality is our priority, and we're glad to have taken care of you during your extended stay. We look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Manager

10/10 - 훌륭해요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Booked this room for family coming down to spend the Holidays with me. Was perfect. We had a cold day of rain and we were comfortably laying in bed watching movies and laughing. Will use again!
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 1일
Dear Ian,Thank you for your great feedback. We are thrilled to hear that your family had a perfect stay during the Holidays at our hotel. It warms our hearts to know that we could contribute to a comfortable and enjoyable time for you and your loved ones. Thank you for choosing us, and we look forward to hosting your family again whenever you need a cozy retreat.Sincerely, Hotel Manager

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a great night and I’m very picky but it was to my liking
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 28일
Dear Javier,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

Yaneth

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's very clean and beautiful
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 28일
Dear Yaneth,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 - 너무 별로예요

Lisa

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in around 8pm on a Thursday night and at 11pm I left. First there were people in rooms who lived there full time and when we were walking to our room they were all opening their doors watching where we were going. Then the people in the room next to us sounded like they were throwing furniture up against our wall for an hour. Then there was loud music coming from the other side. It reminded me of an episode of the first 48, all about human trafficking. The floor in our room was disgusting. In the middle of the night we left and went to the Residence inn by Marriott.
답변 제공: Hotel Manager. 님, 2023년 11월 29일
Dear Lisa,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 - 괜찮아요

joseph 님, BUFORD

2023년 11월에 3박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 24일
Dear joseph,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager