This hotel is not geared to Western travelers, but more to Russians even over Ukrainians. The cold food at breakfast was warm, the hot food was lukewarm at best. Hot dishes were uncovered, meaning eggs were cold, and milk and juices were left out unchilled. The breakfast cuisine was unimaginative and unhanged each day. For example, no nice breakfast rolls, just plain white or dark sliced bread, this in a supposedly 4-star hotel. The hotel is almost impossible to find even with a navigator and signage is non-existent. We had to make several phone calls to the hotel for help with the directions, but the reception staff were not knowledgeable enough to help even here, and even in Russian. Twice before being allowed to enter the parking lot, we were interrogated by the lot attendant in Russian as to our reasons for parking there; apparently being a hotel guest wasn't an adequate reason. Thankfully, my Russian-speaking wife could negotiate our way in - simply weird. The website gives misinformation and is unclear, particularly for first-time stays. This hotel remains heavily influenced by Soviet/Russian attitudes towards hospitality. We won't be returning. The housekeeping staff was topnotch though.