스탠다드룸, 퀸사이즈침대 2개, 금연 | 고급 침구, 필로우탑 침대, 책상, 다리미/다리미판

수퍼 8 바이 윈덤 오마하 I-80 웨스트 여행 후기

2 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 956개 이용 후기 중 168개" "
평점 8 - 좋아요. 956개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 956개 이용 후기 중 216개" "
평점 4 - 별로예요. 956개 이용 후기 중 151개" "
평점 2 - 너무 별로예요. 956개 이용 후기 중 159개" "

6.8/10

청결 상태

7.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

8/10 - 좋아요

Dohan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함

2/10 - 너무 별로예요

Shayna

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff were helpful, friendly and accommodating however conditions of the hotel were quite run down. Things smelled of smoke and urine in the hallways.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 24일
Hello Shayna,We appreciate your kind words about our staff. We take all feedback seriously and have passed your comments onto our management team for review and improvement. Thank you for bringing these issues to our attention.

2/10 - 너무 별로예요

Miguel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed bugs
2024년 5월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Miguel, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 - 훌륭해요

Juan

2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Juan,We are amazed to hear you had an excellent stay with us! We hope to welcome you back soon for another memorable experience.

2/10 - 너무 별로예요

Crystal

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is DISGUSTING!!! Upon entering the building, you are hit with the reek of cigarette smoke. The room was filthy, pillows are so nasty and yellow stained. The bedding is filthy and full of cigarette burns and stains. The dresser in the room could not even stand on its own, so it was slanted back against the wall to be held up. Even nonsmoking room reeked of smoke. Customer service at the front desk was very rude. Do not stay at this hotel if you care at all about cleanliness!!
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 24일
Hello Crystal, We regret to hear about your recent experience. Your feedback is valuable, and we will address these concerns with our team. Cleanliness and guest comfort are our priorities, and we will work to ensure all areas meet our standards. We appreciate you bringing this to our attention for improvement.

2/10 - 너무 별로예요

Kaila

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room we were checked into was extremely dirty. The linens did NOT appear to be clean. The old chair in the room had one of the arms broken off. The wooden dresser was knawed on and eaten by roaches. As we were walking out to get our money back, we watched a cockroach scurry across the floor. Disgusting and not something I would EVER subject my family to. SHAME ON THESE PEOPLE!
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Kaila, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 - 너무 별로예요

Taylor

연인과의 여행
Bed bugs.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Taylor, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 - 별로예요

gerald

별로예요: 청결 상태, 편의 시설/서비스
This property was terribly dirty. The hotel is used as permanent residence. In addition, there are 4 entrances with no external lock. Some one can just walk in off the street. I was a single guy so could deal with it but I would never bring my wife. I slept on one of my own towels on the bed and slept in my clothes. I didn’t use the shower and waited till I got home the next day to shower.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello gerald, We regret to hear about your experience and take your feedback seriously. We appreciate you bringing this to our attention and will address these concerns with the appropriate departments for further investigation and improvement. The comfort and safety of all our guests is our top priority.

4/10 - 별로예요

Jonathan

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not nice area, stains on floor and both bed sheets and pillows, thin doors that you could hear other people conversations while walking down the hallway, no ice maker, increibly loud ac unit, hotel smelled like smoke walking in, and someone was yelling about finding bed bugs. Would recommend staying somewhere else.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Jonathan, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 - 훌륭해요

Kangqi

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice service. Clean room. Quiet environment.
2024년 5월에 4박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Kangqi,We are delighted to hear that you found our service nice, the room clean, and the environment quiet during your stay. Your feedback is appreciated as we continually strive to provide our guests with a positive experience. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Holly

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so dirty and full of bed bugs we didn’t even stay.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Holly, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - 너무 별로예요

Joey

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No elevator
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Joey, We apologize for any inconvenience caused by the lack of an elevator during your stay. Your feedback is valuable to us and will be shared with the team for future improvements. We appreciate you choosing our hotel for your accommodation needs.

4/10 - 별로예요

tammy

반려동물 동반 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I checked in the young lady was very nice. I liked her. The room I got smelled as if someone smoked in it. I don’t smoke so don’t like smoke. The bathtub wouldn’t hold water and I had to shower instead. I run in agility. At 61 I soak in Epson salt after I run. It was loud where I was because people coming in were drunk. I have to pay a fee for my dog and he better than the people! I don’t know why you ask for these reviews my last review I had some trouble with the asking for extra money after I paid you! I never got a response anyway! I do want to say again the person who checked me and was an extremely nicely lady. She deserves a lot of credit for her job. But the overall recommendation for their it sucked! I’d stay there one or two other times before and I really liked the place! But the room I got it smelled! And the person at the front desk was rude in the morning ! I asked him question and he scouted at me as if it was beneath him to answer me and never did answer me really!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello tammy, We value your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent service and will address your concerns with the appropriate departments for further improvement. Thank you for recognizing the friendly service at check-in. We appreciate your loyalty and hope to welcome you back for a more pleasant experience in the future.

4/10 - 별로예요

Gerson

별로예요: 숙박 시설 상태 및 시설
Por la mañana el desayuno es muy escaso yo solo tome un vaso de jugo de manzana por qué ya no había desayunado
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Gerson, We appreciate your feedback regarding the breakfast service. It's important for us to know about our guests' experiences to improve our services. We recommend speaking with the management team for any further assistance or feedback.

6/10 - 괜찮아요

Arlin

연인과의 여행
별로예요: 편의 시설/서비스
The property shows age with wear and tear. The area is also quite noisy.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Arlin, We appreciate your feedback on the property condition and noise levels. We strive to continually improve our guest experience and will take your comments into consideration for future enhancements. Thank you for sharing your thoughts with us.

6/10 - 괜찮아요

Judy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Overall was a good quiet place. Could use some general maintenance though. Room was good for the money and clean.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Judy, We appreciate your feedback on your recent stay with us. We are pleased to hear that you found the room to be good value for money and clean. Your comments regarding general maintenance will be shared with the appropriate team for review and improvement. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Jose,We are elated to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another fantastic experience.

2/10 - 너무 별로예요

Connie 님, Omaha

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Body fluids on bedding Filthy carpeting everywhere Holes in bathroom doors made by fists? Would never send anyone here! Shame on Expedia for even advertising this horrible place
2024년 3월에 5박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Connie, We are disappointed to learn of your experience and take all feedback seriously. We encourage guests to reach out directly to address any concerns during their stay to ensure a pleasant experience. Thank you for sharing your feedback with us.

2/10 - 너무 별로예요

Joseph

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The side door on lvl 1 was broken, the room next to us was partying all night we got no sleep, went upstairs and told the manager, they were quiet for 5 mins then went back to smoking, drinking and smoking what smelled like pot. Would of ask for our money back but just wanted to get our of there
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Joseph, We apologize for the disturbance you experienced during your stay. Your feedback has been noted and will be shared with the relevant teams for improvement. We strive to ensure all guests have a comfortable experience and regret this was not the case for you. We appreciate you bringing this to our attention.

8/10 - 좋아요

Brooklynn

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Brooklynn, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 - 괜찮아요

Morgan

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
fair hotel, just small things wrong, tv remote worked but didnt connect with the tv. fridge seemed to work at first but didnt really keep item cool, had to throw out our food. there was a phone in the room but it wasnt even plugged in so we couldn’t use it if we needed to. coat rack was held on by three screws, when its in need of eight so it was hanging off when we woild out our coats on it. the room really should be cleaned better.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Morgan,We appreciate your feedback and apologize for any inconvenience you experienced. For future visits, please feel free to communicate any issues directly with our team to ensure a more enjoyable stay.

8/10 - 좋아요

Tyrone

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 23일
Hello Tyrone, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 - 좋아요

Megan

좋아요: 청결 상태, 직원 및 서비스
The stay was koo but ur front desk ladies was rude and talking sideways 0
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Megan,We apologize if any interactions did not meet your expectations and encourage guests to bring up any concerns directly with management for further review and improvement.

10/10 - 훌륭해요

Amanda

좋아요: 편의 시설/서비스
Perfect stay always
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hello Amanda,We are delighted to hear that you had a perfect stay with us! It's our goal to provide exceptional experiences for all our guests. Should you have any future stays planned with us, we look forward to welcoming you back again.

4/10 - 별로예요

Lori

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was filthy. Sheets had sand in them, wall had ketchup splatters. Bathroom shower didn’t heat up and shower curtain wouldn’t stay shut.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Lori, We appreciate you taking the time to share your feedback with us. Your comments have been documented and will be shared with our housekeeping and maintenance teams for further review and improvement. Our goal is to provide a comfortable stay for all our guests, and we apologize for any inconvenience you experienced during your visit. We hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

JASON

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello JASON,We apologize for any inconvenience you may have experienced during your recent stay. If you have any further feedback or concerns, please don't hesitate to reach out to us directly so that we can address them promptly. We value your feedback and strive to make improvements based on your experiences.

2/10 - 너무 별로예요

Sandra

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We checked right out and did not stay. went somewhere else. Smelled as soon as you walked in dirty. Door safety latch was gone and looked like door had been kicked in. Carpets dirty looked like they hadn't been vacuumed. Did not feel safe as soon as we walked in. Garbage on outside as well.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Sandra, We apologize for your experience at our hotel. We appreciate your feedback and will address the concerns you've raised for the improvement of our services. Please feel free to contact our management team directly to discuss your experience further. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Thomas

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stains on the sheets, old carpet, broken security door on the side of the building, no ice bucket... It's remarkable how consistently unfriendly or rude the staff is at cheaper hotels. Customer care isn't that hard if you actually care, but they clearly don't.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Thomas, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. As a valued guest, we regret to learn about the issues you encountered. We appreciate your concerns and will address them with our team. We strive to continuously improve our level of service and appreciate your valuable input.

2/10 - 너무 별로예요

Grace

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You’re better off, picking another hotel.
This is just a place to sleep. Nasty nasty place had to call the police because I could hear the lady across the hall beat her dog.
Furniture all scraped up everywhere.
Poorly cleaned
Not sure what was stuck to the tub of that hair on it.  I had to go to the drugstore to buy supplies to fully clean the bathroom properly.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Grace, We apologize for any inconvenience caused during your stay and take your concerns seriously. Please be assured that we adhere to strict guidelines regarding the safety and well-being of all our guests and their pets. We encourage you to contact our management team directly to provide further information and discuss your experience in more detail.

2/10 - 너무 별로예요

Angela

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello Angela, We apologize for any issues experienced during your stay. Please contact our hotel directly so we can address your concerns and ensure a better experience next time.

2/10 - 너무 별로예요

Tahis

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cold water to take a shower
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
Hello Tahis,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. We recommend reaching out to our management to discuss your experience further. We appreciate your feedback and will use it to improve our services.

10/10 - 훌륭해요

CJ

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello CJ,We are thrilled to hear that you had an excellent experience during your stay at our hotel. We greatly appreciate your positive rating and are delighted that you enjoyed your time with us. If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 - 좋아요

Angela

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Nice but needs updates
Third super 8 for me in a week, by far the best!! Spacious and comfortable rooms. Bed was amazing! Bathroom was not as clean as I like. Didn't have enough linens. Staff was very friendly and accommodating. Had kind of a ruff crowd staying for the weekend. No breakfast and coffee was gross!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Angela, Thank you for choosing our hotel and for your kind words about our spacious and comfortable rooms, as well as our friendly staff. We apologize for any inconvenience caused by the cleanliness of the bathroom and the insufficient linens. We appreciate your feedback and will work towards improving in these areas. Additionally, we apologize for any disturbance caused by other guests during your stay. We value your input and hope to welcome you back in the future to provide an even better experience.

4/10 - 별로예요

Luisa

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employee was friendly However the room didn’t look like it was vacuumed and stains on walls, towels, and bed sheets. No satisfied how the cleanliness of the room or halls were. I guess that’s what I get for a cheap room
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 22일
Hello Luisa, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly staff. We apologize for the cleanliness issues you encountered during your stay. We take cleanliness very seriously and will address these concerns with our housekeeping team. Should you have any further questions or concerns, please don't hesitate to reach out to our management.

4/10 - 별로예요

Thomas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
even though the website said breakfast, there was no breakfast. The sign " breakfast" on the wall was covered with a paper.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Thomas,Thank you for bringing this to our attention. We appreciate your feedback on the breakfast issue during your stay. We apologize for any inconvenience caused and have notified the relevant team to ensure accurate information is provided to our guests going forward.

2/10 - 너무 별로예요

Kristin

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Kristin,We're sorry to hear that your experience at our hotel was not up to your expectations. We value our guests' feedback and would appreciate it if you could reach out to us directly so we can address any concerns you may have had during your stay. We strive to create a pleasant and comfortable environment for all our guests and hope to have the opportunity to make it right for you.

2/10 - 너무 별로예요

Bryan 님, Mesa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had run hot water alot time get warm No heat in room
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Bryan, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the hot water and heating in your room. We appreciate you bringing these issues to our attention and will use your comments to improve our services. Please feel free to contact our management team for further assistance.

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I made this reservation for a woman who was stranded in Omaha. She needed a place to stay for the night. She arrived but the hotel would not honor the reservation due to her not having an ID. I contacted Expedia, and the rep contacted the woman and the hotel to clear for her to stay. The rep told me that the woman was cleared to stay. After the live chat was terminated, I got a text from the woman that the front desk still would not honor the reservation. Expedia did their part. This hotel failed--especially terrible when temps are in the 20s.
답변 제공: Manager 님, 2023년 11월 30일
Hello Timothy, We apologize for any inconvenience this may have caused. We understand the importance of providing a comfortable stay, however, our policy requires a valid ID for check-in. We are sorry for any miscommunication that may have occurred during the process. We appreciate your feedback and will address this with our team to ensure a smoother experience in the future.

4/10 - 별로예요

Bryan

2023년 11월에 6박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello Bryan,We're sorry to hear that your recent stay with us did not meet your expectations. We would appreciate it if you could kindly reach out to us directly to provide any specific feedback regarding your experience. We value your input and would like the opportunity to address any concerns you may have had.

6/10 - 괜찮아요

Lindsay

좋아요: 직원 및 서비스
It was ok for the price.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 25일
Hello Lindsay,Thank you for your feedback. We appreciate your understanding of our competitive pricing. If there's anything else we can do to enhance your experience next time, please let us know. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Chuol

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Chuol,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience during your time with us. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back in the future.

4/10 - 별로예요

Debra

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 22일
Hello Debra,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that overall you had a positive experience. We take note of your observations and will share them with our team for improvement. We value your opinion and hope to have another opportunity to serve you in the future.

2/10 - 너무 별로예요

Danielle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Danielle, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

2/10 - 너무 별로예요

Charles

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Charles, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our management team directly to discuss your concerns further.

8/10 - 좋아요

Daniel

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 1일
Hello Daniel,Thank you for staying with us. We appreciate your positive review and are glad to hear that you enjoyed your time at our hotel. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great experience.

4/10 - 별로예요

Carla

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Carla,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 - 별로예요

Robert

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointing place, several smoke alarms on the 3rd floor kept beeping all night due to low battery. At 2:00am this woke me and I had to remove it to get it to stop beeping. The people at the front desk were not friendly. No breakfast of any kind here. I would never stay here again.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Robert, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the smoke alarm issue. We suggest reaching out to our management team directly to address this matter further. We regret to hear that our front desk staff did not meet your expectations and we will be sure to address this internally. While we do not offer breakfast, there are plenty of nearby dining options to explore. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Jody

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If I could give this Super 8 worse then a zero I would. I wouldnt wish this place on my worst enemy. They adverise continental breakfast and they dont do it anymore. Our room heavily smelt like smoke but they said they didnt smell anything, there was no hot water in the whole building, no covers on the light outlets, one of the beds had an extreme divet down the middle of it. We requested to switch rooms after the 1st night because we had already paid for a 2nd night but they refused our request even after showing them the room. Finally, after telling them we would rather lose the money for the night and go somewhere else they told us they would switch our room. But the room they gave us only had one bed when we had 2 beds initially. I asked to get a refund but they refused. We stayed in the new room but we still had no hot water the 2nd night. This place needs to be reported for a health inspection.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
Hello Jody, Thank you for taking the time to share your feedback. We apologize for any inconveniences you experienced during your stay. Our hotel no longer offers a continental breakfast, and we apologize for any confusion caused by outdated information. Regarding the smell of smoke, our team has thoroughly inspected the room and we were unable to detect any odor. We sincerely apologize for the lack of hot water during your stay and any inconvenience this may have caused. We appreciate your patience and understanding. It is unfortunate to hear about the issues you encountered with the bed and room change. However, as we strive to accommodate all guest requests, we regret that we could not fulfill your request for a refund. We take the health and safety of our guests seriously and will address your concerns with our team. Thank you for bringing this to our attention.

8/10 - 좋아요

Alan

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Alan,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

2/10 - 너무 별로예요

Carly

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If I could give zero stars, I would. There were stains on the bed and hairs in the bathroom. The wifi password provided did not work. There were no facial tissues in the room and when I inquired at the desk, I was handed a stack of napkins. No breakfast, but "24-hour juice and coffee"... the juice dispenser was empty and only dispensed water. My partner and I were not feeling well, so we put the Do Not Disturb sign on the door (in the lock slot as instructed); despite this, housekeeping banged on the door and tried to enter. I yelled out "Do not disturb, please!" from the floor of the bathroom and they still wanted to enter to talk to me. Because of our illness, we first wanted to extend one more day (for $50), but ended up merely checking out 2 hours late. I was told the late check-out fee was also $50, the entire cost of another night's stay. Avoid at ALL COSTS!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 25일
Hello Carly, Thank you for bringing these concerns to our attention. We apologize for the issues you experienced during your stay. Your feedback is valuable to us and we will address your concerns with our team to ensure improvements are made.