리셉션

호텔 세비야 여행 후기

2 out of 5
호텔 세비야
2441 S Euclid Ave, Ontario, CA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1005개 이용 후기 중 572개" "
평점 8 - 좋아요. 1005개 이용 후기 중 239개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 103개" "
평점 4 - 별로예요. 1005개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 54개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Joshua

2022년 8월에 3박 숙박함

8/10 - 좋아요

Mario

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will stay again
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was very surprised about this property. I wasn’t expecting much however it looked like it had been renovated and everything looks new and fresh and clean. The beds are fresh and clean. The toilet did seem to be constantly running and I was frustrated that I put do not disturb sign on my door because I didn’t want anyone in my room and they came in anyway. Otherwise it was a great stay.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Morena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Gracias
2024년 4월에 1박 숙박함

8/10 - 좋아요

Mario

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Will frequent
2024년 4월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 16일
Dear Mario,We're delighted to hear that you plan to frequent our hotel!  Thank you for your loyalty and trust in us.  We look forward to welcoming you back repeatedly, and we'll do our best to ensure each visit is just as enjoyable as the last.  If there's anything we can do to enhance your future stays, please don't hesitate to let us know.  We appreciate your support and can't wait to see you again soon!Thank You,Hotel Seville Management

10/10 - 훌륭해요

ASHISH

2024년 4월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 16일
Dear ASHISH,Thank you so much for the PERFECT SCORE RATING.  We are glad you had a wonderful stay at Hotel Seville.  We work tirelessly to ensure guests experience the best hospitality in Hotel Seville.Again, we are so glad you enjoyed your stay, and we would love to host you again.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and comfortable. It was a very quiet stay. Stores/food at a walkable distance!
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 12일
Dear Juan,We're delighted you had a clean, comfortable, and peaceful stay with us.  Our location provides convenient access to nearby stores and dining options.  Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 4월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 11일
Dear Vanessa,We're delighted to hear that you enjoyed everything about your stay.  Your satisfaction is our priority, and we're glad we could meet your expectations.  We appreciate your support and hope to welcome you back again soon!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 4월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 11일
Dear Vanessa,We're delighted to hear that you enjoyed everything about your stay.  Your satisfaction is our priority, and we're glad we could meet your expectations.  We appreciate your support and hope to welcome you back again soon!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Alec

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and quiet
2024년 3월에 6박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 11일
Dear Alec,We're glad to hear that you found your stay very nice and quiet.  Providing a peaceful environment for our guests is important to us, and we're pleased that you enjoyed it.  If there's anything else we can do to make your future stays even better, please feel free to let us know.  We look forward to welcoming you back again soon!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Sherell

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the rooms clean nice
2024년 4월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 18일
Dear Sherell,We're glad you found our rooms clean and friendly during your stay!  Maintaining a high standard of cleanliness and comfort in our accommodations is essential to us, and we're pleased that we met your expectations in this regard.  Thank you for taking the time to share your feedback, and we hope to welcome you back for another enjoyable stay in the future.Thank You,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like everything
2024년 1월에 2박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 10일
Dear Vanessa,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Hotel Seville.  We work tirelessly to ensure guests experience the best hospitality in Hotel Seville.  Again, we are happy you enjoyed your stay, and we would love to host you again.Kind Regards,Hotel Seville Management

6/10 - 괜찮아요

Meagan

가족 여행
The room was clean but there was food left in the fridge from the previous person who stayed in that room.
2024년 4월에 2박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 8일
Dear Meagan,We apologize for the leftover food in the fridge.  We'll address this with our housekeeping team to ensure it doesn't happen again.  Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention.  If there's anything else we can do to improve your experience, please don't hesitate to let us know.  We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Cristian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly!
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 8일
Dear Cristian,We're thrilled to hear that you found our staff friendly.  Providing excellent service is our top priority, and we're delighted that you had a positive interaction with our team.  We look forward to welcoming you back for another friendly stay!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Samuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay at for the price
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 8일
Dear Samuel,We're delighted to hear that you found our hotel to be a great place to stay.  We strive to offer excellent value to our guests, and we're glad that you had a positive experience with us.  We look forward to welcoming you back on your next visit!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Reina

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 3일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the hotel, i definitely give it a 10, but of course only complaint is the area noisy with the freeway & airport.
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 3일
Dear David,We're delighted you loved your experience at our hotel and appreciate your generous rating of 10!  However, we apologize for any inconvenience caused by noise from the nearby freeway and airport.  Your feedback is valuable to us, and we'll do our best to address this issue to ensure a more peaceful stay for our guests in the future.  Thank you for choosing to stay with us, and we hope to welcome you back again soon.  If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Raymundo R

좋아요: 청결 상태, 직원 및 서비스
It is by the freeway
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 2일
Dear Raymundo,Thank you for your feedback.  We're glad to hear that our location near the freeway is convenient for you.  We strive to provide easy access for our guests traveling by car.  Please let us know if we can assist you with anything else.  We appreciate your patronage!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 2일
Dear Vanessa,We're delighted to hear that you found our staff very friendly.  Our top priority is providing excellent service and hospitality to our guests.  Thank you for your kind words, and we hope to welcome you back for another enjoyable stay in the future!  Please let us know if we can assist you with anything else.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the staff
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 2일
Dear Vanessa,We're thrilled to hear that you love our staff!  Providing exceptional service and hospitality to our guests is our top priority.  Thank you for your kind words, and we look forward to welcoming you back for another fantastic experience in the future!  If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Syxx

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The water was hot and the tub was clean!!! Yayeeeee! Its all I could ever dream of!!!
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 2일
Dear Syxx,We're thrilled you enjoyed the hot water and clean tub during your stay!  Our priority is to provide a comfortable and hygienic experience for our guests.  Thank you for sharing your enthusiasm, and we hope to welcome you back for more dreamy experiences in the future!  If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Jorge

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very candy
2024년 3월에 2박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 4월 1일
Dear Jorge,Thank you for the positive feedback and the 5-star rating!  We're delighted to hear that you had a great experience with us.  If you have any further comments or if there's anything specific you enjoyed about your stay, please feel free to share.We look forward to welcoming you back in the future!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
답변 제공: Hotel Seville Management 님, 2024년 4월 1일
Dear Vanessa,We're glad to hear that you found our hotel very clean!  Providing a clean environment for our guests is a top priority for us.  Thank you for your positive feedback, and we hope to welcome you back again in the future!  Please let us know if we can assist you with anything else.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Local
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 29일
Dear Vanessa,We're glad to hear that you liked our location!  We strive to provide a convenient and enjoyable location for our guests.  If there's anything else you'd like to share or inquire about, please feel free to let us know.  We're here to assist you in any way we can.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Precilla

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 28일
Dear Precilla,We're thrilled to hear that you found our place great!  Our top priority is providing a positive experience for our guests.  Thank you for choosing to stay with us, and we hope to welcome you back for another great stay in the future!  Please let us know if we can assist you with anything else.Kind Regards,Hotel Seville Management

8/10 - 좋아요

Nafisa 님, Lancaster

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a 5 star hotel but very clean and upgraded
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 28일
Dear Nafisa,While we may not be a 5-star hotel, we take pride in providing our guests with a clean and upgraded experience.  Thank you for acknowledging our efforts, and we hope to continue exceeding your expectations during your stay with us.  If there's anything else we can assist you with, please don't hesitate to let us know.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 26일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved it here the staff was amazing and courteous there was a payment issue and Laura at the front office went over and beyond to make sure she did everything she could to resolve the issue and is true to her word she kept me informed every 5 minutes every one there is so sweet I would recommend to stay and go back
2024년 3월에 4박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 27일
Dear Andrew,We're thrilled to hear about your positive experience with us!  Providing excellent service and ensuring guest satisfaction is our top priority.  We're delighted that Laura from our front office went above and beyond to resolve the payment issue promptly and kept you informed throughout the process.  Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team.  Thank you for recommending us, and we look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean the cleanest one around
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 26일
Dear Vanessa,Thank you for your glowing review! We're delighted to hear that you found our hotel exceptionally clean. Maintaining a high standard of cleanliness is a top priority for us, and it's rewarding to know that our efforts have been noticed and appreciated by valued guests like you. Your satisfaction is our ultimate goal, and we're committed to providing a pristine environment for your comfort and peace of mind.We look forward to welcoming you back for another immaculate stay in the future!Kind Regards,Hotel Seville Management

6/10 - 괜찮아요

cris

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The clerk during the night was very rude
2024년 3월에 2박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 26일
Dear Cris,We appreciate the time you took to leave us a review. We're sincerely sorry to hear about your experience with our night clerk. Providing excellent customer service is paramount to us, and it's disappointing to learn that we fell short of your expectations during your interaction. We take your feedback seriously and will promptly address this matter with our team to ensure that all guests receive the courteous and professional service they deserve, regardless of the time of day.Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to make it right for you during any future visits. Thank you for bringing this to our attention.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 20일
Dear Vanessa,Thank you for your kind words about our staff! We're thrilled to hear that you had a positive experience with us. Providing exceptional service is our top priority, and we're delighted that our team made your stay memorable.We look forward to welcoming you back for another great stay in the future. Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to make a reservation
2024년 3월에 2박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 20일
Dear Vanessa,Thank you so much for your review. We're pleased you found our reservation process easy and convenient. Providing a seamless booking experience is important to us, and we're glad we could meet your expectations in this regard.Thank you for choosing our hotel, and we look forward to welcoming you for your upcoming stay!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very polite
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 20일
Dear Vanessa,Thank you for your kind compliment! We strive to provide a welcoming and friendly atmosphere for all our guests. We're delighted you appreciated our polite service during your stay.We hope to have the pleasure of hosting you again soon!Kind Regards,Hotel Seville Management

8/10 - 좋아요

Ayani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a pretty nice hotel only thing that sucks is the heat situation so I would say if you get cold bring your own extra blanket to stay warm. The staff was nice and it was clean and quiet here. Also, this hotel doesn’t take deposits like other hotels do.
2024년 3월에 2박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 20일
Dear Ayani,Thank you for taking the time to share your feedback. We're glad you found our hotel clean, quiet, and with friendly staff. We apologize for any inconvenience you experienced with the heating situation during your stay. Your suggestion about bringing extra blankets is duly noted, and we'll strive to ensure our guests are comfortable in all aspects.We appreciate your understanding and hope to welcome you back for another pleasant stay.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 27일
Dear Vanessa,Thank you for your feedback.  If there's anything specific you'd like to share or inquire about regarding safety measures, please feel free to let us know.  Your safety and well-being are our top priorities.Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very well kept . Staff is very helpful. Prices are very reasonable.
2024년 3월에 2박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 18일
Dear Andrew,Thank you for your glowing review! We're delighted that you found our property well-maintained and our staff helpful. We also appreciate that our pricing met your expectations. We strive to offer excellent value to all our guests. Thank you again for your PERFECT score review; we hope you can make a return visit and stay with us again very soon!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Janine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean rooms breakfast in the morning which is great when traveling with children
2024년 3월에 7박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 15일
Dear Janine,Thank you so much for leaving us an all-star rating - it's much appreciated! We're thrilled to hear that you enjoyed your stay with us! Providing a clean and comfortable environment for our guests is our top priority. It's wonderful to know that our breakfast offerings added convenience and enjoyment to your family's travel experience. We understand the importance of starting the day right, especially when traveling with children.Your kind words are truly appreciated, and we hope to welcome you and your family back for another memorable stay in the future. Safe travels!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very kind
2024년 2월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 13일
Dear Vanessa,Thank you for your kind words! We're delighted to have made your experiences with us positive. We appreciate your feedback and look forward to welcoming you back for more memorable moments. We would love to have your company once again.Kind Regards,Hotel Seville Management

6/10 - 괜찮아요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스
ALTHOUGH room was supposed to be non-smoking there was a definite smoke smell in room. Door did not seal when shut, no comfortable chair in room - a rolling desk chair and regular table chair but nothing to relax in; very limited television stations available. The 9 rating was why we chose Seville - rated way higher than it should be.
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 12일
Dear Pamela,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we regret that the non-smoking room fell short of expectations. We take these concerns seriously and will address them promptly, ensuring a thorough inspection and necessary improvements to eliminate any smoke smell and enhance door functionality. We appreciate your observations about the room amenities, and we'll review our offerings to ensure a more comfortable and relaxing stay in the future. Your insights are invaluable in helping us make necessary adjustments. We understand the impact this has had on your perception and are committed to ensuring a more enjoyable experience for our guests.We apologize for any disappointment caused and appreciate your honest feedback. Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 12일
Dear Ricardo,Thank you for a perfect score rating during your stay at Hotel Seville.  We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,Hotel Seville Management

6/10 - 괜찮아요

Leslie Brian

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
When arrived on site they said I requested a smoking room and I didn’t and showed the front desk lady that’s she was wrong but she assured me I was told differently
2024년 3월에 3박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 11일
Dear Leslie,Thank you for taking the time to write feedback for our business. We sincerely apologize for any inconvenience during your check-in. Your experience does not align with our usual standards, and we appreciate your patience. We'll investigate this matter to prevent future occurrences. We aim to provide accurate and personalized service. For a seamless stay next time, please consider booking directly with us to ensure your preferences are met. Your satisfaction is our priority, and we hope to have the opportunity to make it right.Thank you for bringing this to our attention. Once again, we genuinely appreciate your feedback, and we hope to host you again very soon!Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 6일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Janine

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for families, clean, no roaches or bugs, serves breakfast, nice staff
2024년 2월에 3박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 11일
Dear Janine,Thank you for your fantastic feedback! We're delighted to be a family-friendly destination. Our commitment to cleanliness ensures a bug-free environment for a worry-free stay. Enjoy a complimentary breakfast to start your day right. Our dedicated staff is always ready to assist, providing a warm and welcoming atmosphere. We appreciate your kind words and look forward to hosting you again! Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

Siyuan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
too close to the highway, little bit noisy at night. Other than that, everything else is good
2024년 3월에 2박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 6일
Dear Siyuan,Thank you for your valuable feedback. We're delighted to know that, overall, you had a positive experience during your stay. We apologize for any inconvenience caused by the proximity to the highway and the associated noise. Our commitment to guest comfort is unwavering, and we'll explore ways to mitigate the noise impact. We appreciate your understanding and hope to welcome you back for an even more peaceful stay in the future. Kind Regards,Hotel Seville Management

8/10 - 좋아요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The proprerty is very well in good location and the facilities are good the rooms are clean and comfortable.
2024년 2월에 3박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 3월 4일
Dear Jesus,Thank you for your positive review! We're delighted that you found our property well-maintained with a great location. It's wonderful to know that you appreciated our facilities, and we take pride in ensuring clean and comfortable rooms for our guests. Your satisfaction is our priority. For your next visit, consider exploring more of our amenities.We look forward to hosting you again for another excellent experience. Kind Regards,Hotel Seville Management

10/10 - 훌륭해요

zack

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked it new spot when I do travel contracts
2024년 2월에 1박 숙박함
답변 제공: Hotel Seville Management 님, 2024년 2월 29일
Dear Zack,You MADE OUR DAY! Thank you so much for leaving us A PERFECT 5-STAR REVIEW of your recent stay at Hotel Seville. We're thrilled you enjoyed your stay with us during your travel contract! Your positive feedback means a lot to us. We strive to provide a comfortable and welcoming environment for our guests. We look forward to hosting you again on your future travel contracts. Safe travels and thank you for choosing us!Kind Regards,Hotel Seville Management

4/10 - 별로예요

Mariam

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 28일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Leslie Brian

2024년 2월에 4박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Valeria

2024년 2월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 28일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team