Benjamin, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management

We appreciate you sharing your kind rating of Extended Stay America. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, Hotel Management

Dear Dean, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Karlton, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Preston, Thank you for staying with us and for taking the time to leave your comments. We are very sorry for your issues, as we never wish our guests to feel inconvenienced. We hold ourselves to very high standards of hospitality, and we will address your concerns appropriately to ensure that we remain consistent going forward. Please know that we are in the process of gathering information to plan for future updates on our property, so we appreciate knowing where to direct our attention. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Tammy, Thank you for sharing feedback about your recent visit. We know a fresh, clean, updated hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Carlos, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, and it's good to know this was your experience. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Kiarra, Thank you for taking the time to review our hotel. Ensuring our rooms meet the highest standards is our top priority, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

Dear Victoria, Thank you for your kind words about your experience at Extended Stay America. We're thrilled to hear that our staff, including Ray, Kim, Christine, Cam, and our housekeeping team, have made your stay feel like home. Providing a safe and welcoming environment is our priority, and we appreciate your positive feedback. We look forward to continuing to exceed your expectations during your future stays.Sincerely,Hotel Management

Dear Victoria, Thank you for reviewing your stay. It is great that our associates made your stay more comfortable, particularly Kim, christina, cam, Valentina. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to them. We are glad your overall stay was positive. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Rosa, Thank you for sharing your feedback on your stay with us. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Janet, Thanks for your comments regarding your time with us. We are disappointed to learn about the inconvenience caused in your suite. Our front desk is always available to assist you and maximize your stay. We will address this and ensure improvement, and rooms to be checked before delivery. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Rose-Anna, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Your feedback is greatly appreciated as it helps us identify areas for improvement. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Victoria, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly services offered by Kim and c a m and Paulina. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear David, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Charlotte, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Citto, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Ruth, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Lena, We sincerely apologize for the inconvenience caused by the prolonged fire alarm drill and the lack of nearby parks for walking your dog. Your comfort and satisfaction are important to us, and we regret any disturbance to your stay. Additionally, we apologize for the scratchy blankets and will address this issue promptly with our housekeeping team. We appreciate your feedback, which helps us improve our services. We hope to have the opportunity to better accommodate you in the future.Sincerely,Hotel Management

Dear rachael, Thank you for choosing our hotel on your recent visit to the area. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. We never intend to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management

Dear DUC, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear TOM, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry you found your bed uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management

Dear James G., We appreciate your feedback and are glad you found the value of your stay to be favorable. We take cleanliness seriously and apologize for any lapses you may have observed. Your comments will be shared with our team to ensure improvements. We hope to have the opportunity to welcome you back in the future for an enhanced experience. Thank you for choosing us for your stay.Sincerely,Hotel Management

Dear Richard, Please accept our apologies for not meeting your expectations in the outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope to have the opportunity to regain your trust and confidence in us again.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and for your valuable feedback. We are sorry that our kitchenware policy inconvenienced you, and we understand the disappointment you may have experienced about the false claim that the property was renovated. We acknowledge the importance of transparency and honesty in all our dealings, and we regret any miscommunication or misrepresentation that may have occurred. Rest assured that we take your concerns seriously and will take steps to ensure that such a situation does not arise in the future. We value your feedback and appreciate your continued trust in our business.Sincerely,Hotel Management

Dear Ray, We're deeply sorry to learn about the experience during check-in. The behavior you described doesn't align with our service standards, and we apologize for any rudeness you encountered. Your comfort and satisfaction are important to us, and it's disappointing to hear about the lack of assistance during your arrival. Rest assured, we'll address this issue with our team to ensure a more welcoming and helpful experience for our guests, especially during late check-ins. Your feedback is invaluable, and we hope to have the opportunity to provide a better and more pleasant experience should you consider staying with us again in the future.Sincerely,Hotel Management