Dear Judith, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

Dear Monique, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Stephanie, Thank you for staying with us and sharing your experience. Your positive feedback means the world to us, and we are delighted to learn that you enjoyed your stay with us. Thank you for highlighting our hospitable staff, central location, sparkling rooms, and the various amenities that we offer to our esteemed guests. However, we are sorry for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Ryan, We are delighted that you appreciated our location and competitive pricing at Extended Stay America. Your feedback regarding the cooking odors from neighboring rooms is valuable to us. While we strive to provide a comfortable stay with kitchen facilities, we understand the importance of minimizing any inconveniences. We apologize for any discomfort caused by the cooking smells and assure you that we will look into ways to mitigate this issue. Thank you for bringing this to our attention, and we hope to welcome you back for an even more pleasant experience in the future.Sincerely,Hotel Management

Dear Kimberly, Thank you for your feedback. We apologize for the subpar experience you had during your stay. Providing a comfortable and enjoyable stay is our priority, and we regret that we fell short of meeting your expectations. Your feedback regarding the breakfast options, amenities, and room condition is concerning, and we are addressing these issues promptly with our team. We appreciate your patience and understanding and hope to have the opportunity to improve and provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Sara, Thank you for staying with us and for reviewing your experience. We apologize for the lack of friendliness and assistance you encountered at the front desk. Providing exceptional service is our priority, and we regret that we fell short of your expectations in this instance. We will address this with our team to ensure all guests receive the courteous and helpful service they deserve. We appreciate you bringing this to our attention and hope for the opportunity to welcome you back for a more positive experience in the future. Sincerely,Hotel Management

Dear Robert, Thank you for sharing the specifics of your recent stay. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Manojkumar, We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is important to us, and we will address these concerns with our housekeeping team to ensure thorough and timely cleaning of our rooms. We also appreciate your feedback regarding the condition of the bathroom and room carpets, and we will work to improve these areas. Regarding breakfast, we apologize if our offerings did not meet your expectations. Your comments will be considered as we strive to enhance our amenities. Thank you for bringing these matters to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management

Dear Susan, Thank you for your gracious review of Extended Stay America. We're particularly pleased that you enjoyed your stay at many levels. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Alfredo, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Flora, Thank you for taking the time to share your feedback regarding your recent stay. We strive to maintain high standards of cleanliness and comfort, and we are sorry that we fell short in this instance. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. We will address these concerns appropriately to ensure our guests stay comfortable. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Imelda, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are important, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize that this was not your experience. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future.Sincerely,Hotel Management

Dear Sun Hyun, We're delighted to hear that you and your family enjoyed your stay at Extended Stay America. Providing kind and attentive service is important to us. Thank you for your positive feedback, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management

Dear Rachel, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our concerned team for review and action. Our front desk team is always there to help you. Considering our location near food places and Honda Center, please be back in the city. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Stephen J, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Christine, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read about the inconvenience you experienced during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely, Hotel Management

Dear Carlos, Thank you for taking the time to post a review of your time with us. We were disappointed that you felt the price did not meet your expectations. Our goal is to provide our guests with exceptional service and amenities; therefore, we regret not meeting your expectations. Your feedback is essential as we continually focus on advancing our guest experience. We hope you consider returning to allow us to provide you with a more enjoyable visit.Sincerely,Hotel Management

Dear Rafael, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Fabiola, Thank you for your feedback regarding your noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will investigate the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Caroline, Thank you for sharing your feedback about your recent stay. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience caused. Also, we are sorry that your room was not up to our usual standards of cleanliness and comfort. Rest assured, we have addressed your concerns with our team to ensure that such incidents do not occur in the future. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management