Dear Guest,Thank you for sharing your feedback. We're glad to hear that your experience met your expectations considering the price. If there's anything specific we can improve upon to enhance your future stays, please let us know. We appreciate your review and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

Dear Guest,We deeply apologize for the unacceptable experience you encountered during your stay. Your description of our service and room condition falls far below our standards. We are investigating this incident and implementing measures to ensure it does not reoccur. Please accept our sincerest apologies for the inconvenience and disappointment caused. We would appreciate the opportunity to make this right. Kindly reach out to us directly so we can address your concerns personally.Sincerely, Hotel Manager

Dear Guest,Thank you for your feedback. We're glad you found our location convenient. We apologize for any cleanliness issues you encountered in your room. We take your comments seriously and will address them promptly to ensure a better experience for our guests. We hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

Jaqueline,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another memorable stay in the future.

Raul, we're sorry to hear about your disappointing experience at our hotel. Your feedback is important to us, and we apologize for the cleanliness issues you encountered during your stay. We take these concerns seriously and will address them with our housekeeping team to ensure improvements are made.We appreciate your feedback and will use it to enhance our guest experience.

Mark,Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Had we known there was an issue with your coffee maker,we would have been more than happy to brought you another one. As for hot water,we will have maintenance look into that issue as all the other rooms have hot water.

William,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our priority, and we appreciate your positive feedback. We look forward to welcoming you back for another memorable stay in the future.

Dear Guest,We apologize for the unsatisfactory experience you encountered during your stay. Providing excellent customer service is a top priority for us, and we regret that you felt our staff fell short of this expectation. Your feedback is invaluable, and we will address it internally to ensure improvements are made. We sincerely apologize for any inconvenience caused and appreciate your candid remarks. However,on all the booking sites it does state that we do take a 75 credit card authorization hold at check in and it is also posted at our desk at check in!

Dear Guest,We apologize for the unsatisfactory experience you encountered during your stay. Providing excellent customer service is a top priority for us, and we regret that you felt our staff fell short of this expectation. Your feedback is invaluable, and we will address it internally to ensure improvements are made. We sincerely apologize for any inconvenience caused and appreciate your candid remarks.Sincerely, Hotel Manager

Dear Guest,Thank you for your perfect rating and positive review. We are thrilled to know you had an excellent stay with us. We look forward to welcoming you back soon.Sincerely, Hotel Manager

Damaris, We're sorry to hear about your disappointing experience at our hotel. Your feedback is important to us, and we apologize for the cleanliness issues you encountered during your stay. We take these concerns seriously and will address them with our housekeeping team to ensure improvements are made.We appreciate your feedback and will use it to enhance our guest experience.

Mark,We're sorry to hear that your experience with us fell short of your expectations. If there are specific areas where we can improve, please feel free to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.

Genevieve, I am sorry you found our hotel to be rough as we are not. We do have the signs up in the breakfast room because we have had guests that would wipe out the breakfast foods for other meals and then leave uneaten items in the rooms which we would then have to throw out. We try not to be wasteful.

Natalia,We're sorry to hear that your experience with us fell short of your expectations. If there are specific areas where we can improve, please feel free to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.

Dear Guest,We're sorry to hear that your experience with us fell short of your expectations. If there are specific areas where we can improve, please feel free to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.Sincerely, Hotel Manager

Dear Guest,We apologize for falling short of your expectations during your recent stay. Your feedback regarding the cleanliness of the bathroom and linens, as well as the noise level, is deeply concerning. Rest assured, we take your comments seriously and will address these issues immediately. We value your feedback as it helps us improve, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Thank you Ike for sharing how your stay was with us. We do try to make sure each of our guests has a pleasant stay with us.We hope the next time you are in this area,you choose us for your lodging needs.

We deeply apologize for the unacceptable conditions you encountered during your stay. Your experience does not reflect the high standards we strive to maintain. We take your feedback seriously and will investigate these issues thoroughly to ensure they are promptly addressed. Please accept our sincerest apologies, and we hope to have the opportunity to make it right in the future.

Dear Guest,We're truly sorry to hear about your disappointing experience during your stay. Providing excellent service is our priority, and we apologize for any rudeness or lack of helpfulness displayed by our front desk staff. Your feedback is valuable, and we'll address this issue promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for your excellent review. We're delighted to hear that our hotel provided you with a safe and convenient place to stay during your work trip. It's wonderful to know that you found our service and support from the local employees to be great. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

Dear Guest,We're deeply sorry to hear about your unsatisfactory experience. Your feedback is important to us, and we would appreciate any specific details you can provide to help us understand and address the issues you encountered. Please feel free to contact us directly with any further comments or concerns. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for your fantastic Expedia rating! We are very happy to know that you had an excellent experience with us. Our guest satisfaction is our top priority, and we are pleased to have met your expectations. We hope to have the pleasure of welcoming you again in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We're disappointed to hear that your experience fell short of expectations. Your comments are important to us, and we will address the issues you've raised to improve our service. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.

Dear James, Thank you for taking the time to rate your recent stay. We're disappointed that your experience fell short of expectations. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.

Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not reflect the standards we strive to uphold. We are addressing the issues with our team to ensure they are resolved promptly. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

Joshua, we apologize that you were not pleased with your room. However,you were in the room for an hour and a half before coming to the front desk to check out. The room had been inspected prior to your check in and upon your departure both times we found no evidence of stained bedding or bugs in the bed.

Good morning Patrick,We do thank you for taking the time to rate your stay with us. Ratings and reviews allow us to go back as a team to work on things so that we can be better for our guests.We hope the next time you are in this area,you will choose us again.

Thank you Bernard for taking the time to rate your stay with us. We are sorry your stay was less than perfect. We do strive to meet our guests expectations and wish we had done better. Hopefully,the next time you are in this area,you will give us another chance.

Dear Guest,Thank you for sharing your feedback on Expedia. We're pleased to hear that you appreciated our competitive pricing and found aspects of your room satisfactory, such as the shower, bed, TV, and furniture. We apologize for any inconvenience you experienced with the bathroom and the presence of cockroaches. Your comments have been noted, and we will take immediate steps to address these issues to ensure a more comfortable experience for our guests in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for the presence of a roach in your room upon arrival. Please rest assured that we take such matters seriously and will take immediate steps to address this issue to prevent any recurrence. Your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to make it right during any future visits you may have with us.Sincerely, Hotel Manager

Dear Guest,Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you experienced during your stay. It's disappointing to learn that the doors in two of the rooms were difficult to close and that cleanliness fell short of expectations. We apologize for any inconvenience this may have caused you and your family. we will address these maintenance and housekeeping concerns to ensure they are resolved promptly. Regarding the lack of communication about housekeeping services and the availability of amenities, we apologize for any confusion. We strive to provide clear information to our guests upon check-in and throughout their stay, and we regret if this was not the case during your visit.Sincerely, Hotel Manager

Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We're disappointed to hear that your experience fell short of expectations. Your comments are important to us, and we will address the issues you've raised to improve our service. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.

Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We're disappointed to hear that your experience fell short of expectations. Your comments are important to us, and we will address the issues you've raised to improve our service. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.

Dear Guest,We sincerely apologize for the inconvenience and dissatisfaction you experienced during your attempted stay. Your feedback is crucial, and we take it seriously. Rest assured, we will address the issues mentioned and ensure our policy is followed correctly. Sincerely, Hotel Manager

Dear Guest,We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Your feedback is invaluable, and we will address the issues raised to prevent similar occurrences in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Angel, we are sorry you were unhappy with your stay.Had you informed us of any issues you were having,the front desk would have been more than happy to assist you.

We are sorry for what happened to you. Somehow we ended up getting overbooked. Unfortunately that does happen sometimes. We did refund you on the 17th at 5:28pm. Again we apologize for the mixup.

We are sorry that you weren't satisfied with your stay. We do offer a light Continental Breakfast from 6am-9am. Unfortunately with the weather we had over the weekend with the wind and rain,we were unable to service the pool.We don't have tunnels. We have outside entrances to our rooms and the lighting is on a timer. Again with the rains,it was dark earlier than normal. If you had any issues with your room,had you brought it to the attention to the front desk,we would have been more than happy to take care of your issue.As for this area being unsafe,it's actually very safe. We have had no issues with any crime on our property even with us being off a busy highway.

Dear Guest,Thank you for your glowing review! We're thrilled to hear that you love our place. Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for taking the time to share your feedback with us. We're disappointed to hear about your experience with our breakfast service. Please accept our sincerest apologies for any inconvenience caused. We will address the issues you've raised with our team to ensure improvements are made promptly. Sincerely, Hotel Manager

Thank you Eddie for taking the time to rate your stay with us. We do try to make sure our guests have a pleasant stay when they are with us.We hope the next time you are in this area you choose us again for your lodging needs.

Dear Guest,Thank you for your feedback. We appreciate your honesty and will use your comments to improve our services. If there's anything specific you'd like to share to help us enhance your experience next time, please feel free to reach out. We hope to welcome you back for a better stay in the future.Sincerely, Hotel Manager

I would like to start with saying that we are not in a bad part of town at all. Fern Park is a suburb of Orlando.The reason we do make a copy of a guests licence on their registration form is for proof of identify for their stay. This is done in order to ensure all guests are accounted for and that we have an accurate record of who is in each room in case of an emergencies or if the sheriff's department is inquiring about someone.The binder the front desk agent showed you,which he shouldn't have,are those of people who have been trespassed from our property due to damages and behavior.

Dear Guest,We apologize for the experience you had during your stay. Your feedback is important to us, and we take your concerns seriously. We will address the issues you mentioned immediately to improve our services. Thank you for bringing this to our attention.Sincerely, Hotel Manager

Dear Guest,We apologize for the inconvenience and disappointment you experienced during your stay. The issues you encountered are not reflective of our usual standards, and we're sorry for the mix-up with your room assignment. Your feedback about cleanliness is taken seriously, and we will address these concerns promptly to enhance our services. We appreciate your honesty, and if there are specific details you'd like to share, please feel free to contact us directly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for taking the time to leave a perfect score of 10 out of 10 on Hotels.com. We are thrilled to hear that you had an excellent experience during your stay. Your positive feedback is greatly appreciated. If there are any specific aspects of your stay that stood out or any suggestions for further improvement, please feel free to let us know. We look forward to welcoming you back on your future visits.Sincerely, Hotel Manager

Thank you Maria for taking the time to rate your stay with us. We are sorry your stay was less than perfect. We do strive to meet our guests expectations and wish we had done better. Hopefully,the next time you are in this area,you will give us another chance.

Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay. We appreciate your candid review and would like to extend our sincere apologies for the inconveniences you encountered, including the water issue and disturbances from loud patrons. Providing a comfortable and peaceful environment for our guests is a top priority, and we regret falling short of this during your visit. Your concerns will be addressed with the relevant teams to ensure immediate improvements. We value your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for your fantastic 5/5 rating and positive comments. We're delighted to hear that you appreciated our clean and quiet environment. We're glad the AC, though of the older style, worked efficiently. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager