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에메랄드 아일랜드 리조트 - 포르모사 가든 여행 후기

3.5 out of 5
에메랄드 아일랜드 리조트 - 포르모사 가든
2751 Emerald Island Blvd., Kissimmee, FL

이용 후기

6.6
평점 10 - 훌륭해요. 6개 이용 후기 중 1개" "
평점 8 - 좋아요. 6개 이용 후기 중 3개" "
평점 6 - 괜찮아요. 6개 이용 후기 중 0개" "
평점 4 - 별로예요. 6개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 6개 이용 후기 중 1개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

Natika K.

좋아요: 청결 상태
It was good no problems
I had no problems I loved the property
2021년 5월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스
Check-In: Communication and check-in with this property was the worst I've ever dealt with. Upon reserving it, Expedia gave me a note that said the booking is done through the corporate office. When I called them, they said they sent an email but hadn't. Finally got it and had to get a bunch of forms and photos of my ID and credit card, only to have them fail to respond for an extended time, then had to do even more paperwork upon arrival, and then had a $10 cash-only parking surprise thrown at me. Staff: The corporate office staff I called were pretty neutral. The gate attendant the night I arrived and the clubhouse attendant were very friendly and sympathetic towards the awful process. The gate attendant the day I checked out was terse and dismissive. Amenities/Equipment: They have very slow-moving gates to enter the grounds that required a rfid card. On one occasion, the first gate (a raising bar, like you might see at a toll booth or rail road crossing) closed onto my car as I was driving through. The wi-fi network the book said to use was unavailable, and the supposed 5G signal there was atrocious.
2021년 4월에 5박 숙박함
답변 제공: Reservations team 님, 2021년 4월 28일
Hello our Anonymous person. Thank you for your input with the resort and Expedia. However, please note the review should have been on your stay and the property itself. We have no control of what corporate office in Expedia do or request or how the resort employees act, the resort is not manage by us. The only three 3 things that we always request, keep in mind you can stop by the office to show it or send it via email, text, fax, whatsapp is : ID, Credit card for security deposit and to fill out the registration form (requested by state of Florida) Nothing else. The $10 was not for parking at all, it is a refundable fee to get a card to use the resort amenities. The $10 is returned if you return the card. Either way we hope you had a great stay at our home. Best regards,

8/10 - 좋아요

John

2020년 1월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The house was very comfortable and the pool was amazing.
2019년 2월에 2박 숙박함

4/10 - 별로예요

Thomas E

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The resort grounds were very well maintained and the staff was friendly. The condo itself had issues, the ice maker didn't work, two of the burners on the stove didn't work and the stove and other burners only worked off and on. There were also some cosmetic issues, a hole in the wall and the screen door was off track.

8/10 - 좋아요

Kellie 님, Loganville, Georgia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for large groups.
The space was excellent, just be prepared to buy trash bags, toilet paper, paper towels, etc... Also, only 1 wash cloth for 7 people. The resort was great and location was perfect.