BBQ/picnic area

Reviews of Red Roof Inn PLUS+ Orlando-Convention Center/ Int'l Dr

2.5 out of 5

Reviews

4.2
Rating 10 - Excellent. 100 out of 1020 reviews" "
Rating 8 - Good. 109 out of 1020 reviews" "
Rating 6 - Okay. 115 out of 1020 reviews" "
Rating 4 - Poor. 159 out of 1020 reviews" "
Rating 2 - Terrible. 537 out of 1020 reviews" "

4.2/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

sean

Business traveler
Disliked: Cleanliness, property conditions & facilities
The smell of mold was overwhelming..stains and the room was basically falling apart..I don't know why you would even want to put someone in that room..what a shame
Stayed 2 nights in May 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on May 26, 2024
Hello Justin,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof PLUS+ Orlando-Convention Center/ Int'l Dr. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property was unsafe and dirty!!!! The elevator had a panel that was dangling from one screw. The room I stayed it had some sort of stains all over that walls and the mattress looked liked it came out of a dumpster!!! Will never stay at this place again, spend the extra $20-$30 and stay at the Holiday Inn next door .
Stayed 1 night in May 2024
Response from Sophia CSR on May 23, 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Safety and cleanliness are our top priorities, and we regret that we fell short of meeting your expectations. Your feedback regarding the elevator panel and the condition of your room is deeply concerning, and we will address these issues promptly with our maintenance and housekeeping teams. We understand your frustration and hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Erick

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room its self wasn’t that clean. The bathroom door didn’t shut. The shower didn’t work properly, meaning the nozzle kept coming off. I’ve stayed at some not so nice places in the past, but this was by far the worst!! I have pictures and video to show you as well!! I informed the front desk, and I was told there was nothing she could do. I asked to speak with a manager, and she said there wasn’t one she could contact!
Stayed 1 night in May 2024
Response from Sashauna RediResponse Specialist on May 19, 2024
Dear Erick,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the bathroom door not closing, the uncleanliness of the room, the shower not working properly and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. We appreciate you advising the staff of these issues, so they can inform management to work to address the issues in the future. I have also brought your feedback to upper management's attention.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Krupesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed 5 nights in May 2024
Response from Sashauna RediResponse Specialist on May 22, 2024
Thank you for leaving your honest remarks about your recent experience at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR. However, I am sorry that you had a very bad experience while with us, prompting your 1/5 score.Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

MAYRA

Wasn’t able my reservation was cancelled
Stayed 2 nights in May 2024
Response from Sashauna RediResponse Specialist on May 22, 2024
Thank you for leaving your honest feedback, Mayra. It's truly disheartening to see you mention that you were unable to stay with us due to the cancellation of your booking.Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jennifer

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give it zero stars I would. Holes in the walls, rusted hole in side of tub, ROACHES EVERYWHERE!!! Stay away from this hellhole!
Response from Recordo, Rediresponse Specialist on May 16, 2024
Hello Jennifer,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Orlando-Convention Center/ Int'l Dr. You stated you encounter insects, a damaged wall and tub which was disheartening.Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Amber

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was very small dirty and run down. We could barley close the bathroom door. The nob was broke on the sink. It smelled really bad the fridge didnt work the air conditioner didnt get cold. They only had one ice machine and that was broken the pool water was green. And there was roaches.
Stayed 2 nights in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,Thank you for your feedback. We sincerely apologize for the numerous issues you encountered during your stay. The condition and cleanliness of your room, as well as the malfunctioning amenities, are far below our standards. We are particularly concerned about the presence of roaches and the state of the pool. Your comments have been noted, and we will address these problems with our maintenance and housekeeping teams immediately. We understand your frustration and are committed to making significant improvements. Thank you for bringing these issues to our attention.

2/10 Terrible

Roger

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very dirty and the smell of the room is disgusting
Stayed 2 nights in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,We apologize for the unpleasant experience you had during your stay. The cleanliness and odor issues you encountered are unacceptable and far below our standards. We will address these concerns with our housekeeping team immediately to ensure they do not happen again. Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve.

2/10 Terrible

Padma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was goid
Stayed 4 nights in Mar 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Cristhian, Union City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do appreciate the early checking and paying the $35 was ok. The room was extremely horrible and disgusting room. Even though I was in a rush to shower and get a few hours of rest, the room should not be rented out for it is horrific to be in there. The bed had hair from other guests, it was dusty and dirty counter tops , the bathroom was extremely disgusting, rusty, paint falling apart. The toilet was falling apart and old, with pee or water on theseat. The sink hand did not work and water barely came out.
Stayed 1 night in May 2024
Response from Sashauna RediResponse Specialist on May 11, 2024
Dear Cristhian,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR. I was thrilled to see you were pleased with getting to check in early at a fee. However, I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness, the condition of the room, the toilet falling apart and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

TONGBO

Business traveler
Room condition is little poor: the shower head can’t be hold firmly. No fan in the washroom.
Stayed 2 nights in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,Thank you for your feedback. We apologize for the poor condition of the room, specifically the loose shower head and the lack of a fan in the washroom. We will address these issues with our maintenance team to ensure they are fixed promptly. Your comments are important to us as we strive to improve our guest experience.

2/10 Terrible

Ramon

Traveled with family
Woke up at the middle of the night found a cockaroach on the bathroom floor, will never stay again at this hotel … Terrible conditions …
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,We sincerely apologize for the unacceptable experience you had during your stay. Finding a cockroach in your room is concerning and not in line with our standards. We understand your frustration and regret that this occurred. Please be assured that we will address this issue with our pest control and housekeeping teams immediately. We are committed to making significant improvements. Thank you for bringing this to our attention, and we apologize for the inconvenience caused.

6/10 Okay

Manuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 3 nights in May 2024
Response from Sophia CSR on May 7, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

SAMY, Daytona beach

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024
Response from Sophia CSR on May 7, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Alexandre

Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 27, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 Okay

Desmond, BRONX

Business traveler
Liked: Staff & service
there are some repairs that's needed, i reported a running toilet and no one repaired it
Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 7, 2024
Dear Guest,I apologize for the inconvenience caused by the running toilet in your room. Our maintenance team should have addressed this promptly upon your report. We take your feedback seriously and will ensure that this issue is resolved immediately. Thank you for bringing it to our attention, and please accept our apologies for any inconvenience this may have caused during your stay.

2/10 Terrible

ivan

Traveled with group, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches, terrible, unsafe water in the floor because the sir conditions. I want my money back.
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 2, 2024
Dear Guest,I'm deeply sorry to hear about your disappointing experience. This falls far below our standards, and we take your concerns very seriously. Your comfort and safety are our top priorities. We will investigate these issues immediately and take appropriate action to address them. Please reach out to our management team directly, and we will work to resolve this matter to your satisfaction.

8/10 Good

vishal

Stayed 2 nights in Apr 2024
Response from Linton RediResponse Specialist on Apr 30, 2024
Hello Vishal, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 Okay

Patricia, Silver Spring

Liked: Cleanliness, staff & service
Stayed 13 nights in Jan 2024
Response from Linton RediResponse Specialist on Apr 29, 2024
Hello Patricia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 Okay

Ramon, Orlando

Liked: Cleanliness, amenities
Not well maintained shower poor
Stayed 7 nights in Feb 2024
Response from Sophia CSR on Apr 26, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Ming

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There is water on the floor next to the bed, the wall is wet, the towel has yellow stains on it. Luckily the staff is very good to sent us to other room.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 26, 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

6/10 Okay

Fabian

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Great location. Beds were good . Tv and ac worked fine . No microwave in room . Bathroom wasn’t as clean as it should be . Rust in tub . Toilet had pee stains behind seat from previous guests . People smoking weed in common courtyard . Room 340
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 26, 2024
Dear guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for the inconvenience faced by you. We have spoken to the concerned person, and we wish to serve you better the next time. We will always ensure that we keep delighting you with our facilities and services.

2/10 Terrible

Jairo

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel in orlando
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Li Ying

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 20, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Marshciene, White Plains

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a roach that was traveling on the floor from the bed to the mini-fridge where I had put my sub sandwich and soda. The mini-fridge was dirty. The shower head was hanging on the the base by a rubber band. The shower was dirty. The police came knocking on the door that was 213 and I was in 219. The police kept driving around the parking lot. It was a nightmare!
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Augusto

Liked: Cleanliness
The elevator broke Saturday morning and it was still broken on Sunday 11am at my checkout.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We apologize for the inconvenience caused by the elevator breakdown during your stay. We understand the frustration this must have caused, especially during checkout. We're actively working to resolve the issue and ensure it doesn't happen again in the future. Thank you for your patience and understanding.

2/10 Terrible

Larrissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Linton RediResponse Specialist on Apr 16, 2024
Hello Larrissa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 Okay

Ashley

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff are really sweet. Very helpful
Stayed 7 nights in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Samuel

Disliked: Cleanliness
Nice area.
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on Apr 6, 2024
Dear Samuel,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our nice area. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Tyrel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reality wasn't as decent as the photos appeared, couldn't stay one night, drove until nearly 2 am to find a replacement.
Stayed 8 nights in Mar 2024
Response from Sophia CSR on Apr 4, 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Lynda

Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

crystal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the park
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room have bad olor
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,We apologize for the unpleasant odor in the room. We are taking immediate action to address this issue and ensure a fresh and comfortable environment for your stay. Please let us know if there is anything else we can do to enhance your experience.

6/10 Okay

Kameron

Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest.We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

Angel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dogs all over ! It’s way too pet friendly. So ℹ rather never come back .
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Rogelio

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Leonard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place 2 stay at.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Nineyshka

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was dirty too
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Edgar

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, no towels or front desk assistant at arrival. Service is horrible. Booked 5 days left in two. No hot water. We should had been refunded entirely however still waiting for partial refund for days not stayed. Stay at your own risk.
Stayed 5 nights in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Poor

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

ANASTASIOS

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. However, the place is run down, water stains everywhere, dead cockroaches on the floor, all the furnishings old and rusty, electrical outlets in urgent state of repair/replace. Our rooms were dirty, noisy, could hear trucks go by all through the night. Not recommended.
Stayed 6 nights in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,We deeply regret the unsatisfactory experience you had during your stay. Your feedback regarding the condition of the property, cleanliness, noise disturbances, and maintenance issues is concerning, and we sincerely apologize for any inconvenience caused. Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable and enjoyable experience for all our guests. We appreciate your valuable feedback and hope that you will consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Daniel

Disliked: Cleanliness
Stayed 6 nights in Mar 2024
Response from Linton RediResponse Specialist on Mar 19, 2024
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 Excellent

Magaji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Linton RediResponse Specialist on Mar 19, 2024
Hello Magaji, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

2/10 Terrible

Edmard

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property and the areas is very dirty the supplies inside the room very dirty. Is that the reason I booked it for three days I stayed for only one night and booked another one. Because the conditions of that property is not good for people living.
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 20, 2024
Dear Guest,We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback about the cleanliness of the property and supplies inside the room is concerning, and we are committed to addressing these issues promptly. Please rest assured that we take these matters seriously and will take immediate steps to ensure a higher standard of cleanliness and comfort for all our guests. We appreciate your candid feedback and hope that you will give us another opportunity to exceed your expectations in the future.

6/10 Okay

troy

Liked: Staff & service
Disliked: Cleanliness, amenities
It’s just a time when you need to upgrade and not rent.
Stayed 3 nights in Mar 2024
Response from Sashauna RediResponse Specialist on Mar 23, 2024
Hello Troy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ORLANDO-CONVENTION CENTER/ INTL DR and I appreciate your 3/5 score following your stay. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad hotel
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 16, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Vincent

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Fleas in room. Hotel is run down. Crack motel.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 16, 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

NAYELI

Stayed 4 nights in Mar 2024
Response from Sophia CSR on Apr 4, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Dear Guest,We're disappointed to see your rating and would greatly appreciate more details about your experience. Your feedback is invaluable as it helps us identify areas for improvement. We're committed to making necessary changes based on your input. Our team values your ideas and suggestions, and we're dedicated to continuously enhancing our services. We hope to have the opportunity to earn your business again in the future and showcase our ongoing improvements. Thank you for sharing your thoughts with us.