7 개의 야외 수영장, 수영장 파라솔

쉐라톤 비스타나 리조트 빌라, 레이크 부에나 비스타/올랜도 여행 후기

4 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1870개 이용 후기 중 1295개" "
평점 8 - 좋아요. 1870개 이용 후기 중 336개" "
평점 6 - 괜찮아요. 1870개 이용 후기 중 123개" "
평점 4 - 별로예요. 1870개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1870개 이용 후기 중 54개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Jeong Kon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 1월 30일
Thank you, Jeong for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

JISU

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
깨끗한 환경과 조리 가능한 주방이 있어 가족단위 여행에 좋습니다 단잠 한가지는 리조트내에 마켓에 수매 사능한 상품과 식재료및 식품류가 적어 아쉬워요
2022년 7월에 3박 숙박함
답변 제공: Camille B 님, 2022년 7월 24일
Thank you for your review!

10/10 - 훌륭해요

Célyne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rapport qualité/prix excellent!
2024년 5월에 10박 숙박함

10/10 - 훌륭해요

Luis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the splash pad for the little ones. My daughter enjoys this very much. Security staff very wonderful and pleasant . House keeping staff was very nice
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and well maintained.
2024년 5월에 4박 숙박함

8/10 - 좋아요

Noor

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Staff at the front desk and guest services was always rude and arguing
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Selena

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a beautiful villa. So relaxing and the pool is amazing
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Brandi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay here all the time. Happy with it
2024년 5월에 1박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you, Brandi, for taking the time to review your stay with us - we hope to see you again!

4/10 - 별로예요

Amy

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Villa was spacious and comfy
2024년 5월에 1박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you for your feedback. We're glad to hear that you found the villa spacious and comfortable. However, we're sorry to see your overall rating and would like to understand how we can improve your experience. Please feel free to share any specific concerns or suggestions. We hope to have the opportunity to provide you with a better stay in the future.

10/10 - 훌륭해요

Gillian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 5박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you, Gillian, for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Kyla

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very apprehensive about this property due to the reviews and some of the photos. We were very surprised that everything was great. We were greeted at the welcome center by Wanda she was so friendly we even shared stories about family. After getting our bags from the front we told Jasmine it was our anniversary and about 1 hour later she brought us a very nice gift(we left it :() to our villa,that was such a kind touch. Great stay!!!
2024년 5월에 3박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you so much for your kind review! We're thrilled to hear that your stay exceeded expectations and that Wanda and Jasmine made your anniversary extra special. We're sorry to hear you left your gift behind, but we're delighted you had a great experience. We look forward to welcoming you back in the future!

6/10 - 괜찮아요

Melanie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I have stayed at this property many times however, this time I didn't enjoy the customer service. They had to move me 2 days into my stay to another room due to a leak. The next room I went into the ac made a loud noise and hot air was coming out. I went and said something and they moved me again. No help, so I am moving all the stuff twice. Didn't offer an upgrade for the inconvenience nothing. I wasn't happy!
2024년 5월에 6박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you for sharing your feedback with us. We're truly sorry to hear about the inconveniences you faced during your recent stay, especially with the room changes and lack of assistance. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. We value your loyalty and will address these issues to improve our guest experience. We hope to have the opportunity to make it right on your next visit.

10/10 - 훌륭해요

Leonardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was excellent, great stay.
2024년 5월에 1박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you, Leonardo, for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Ronald Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 7박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you, Ronald Edward, for taking the time to review your stay with us - we hope to see you again!

8/10 - 좋아요

lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you, Lisa, for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was centrally located with good distances to restaurants and attractions.
2024년 5월에 3박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you for your review! We're glad to hear that you enjoyed our convenient location and found it easy to access nearby restaurants and attractions. We hope to welcome you back soon!

8/10 - 좋아요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
property is nice with easy access to parks - grocery store and others The staff are exceptional - nice and quick - love the text messaging for questions -concerns - quick response
2024년 5월에 5박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you for your feedback! We're delighted to hear that you appreciated our property's convenient access to parks and grocery stores. It's great to know that our staff's exceptional service and quick responses via text messaging enhanced your stay. We look forward to welcoming you back soon!

8/10 - 좋아요

Arif

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Np
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
We're glad you had a positive experience and appreciate your feedback. If there's anything we can do to make your next stay even better, please let us know. We hope to welcome you back soon!

10/10 - 훌륭해요

Trisha Y 님, riverside

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the property for a stay with kids. It was like home away from home!
2024년 5월에 5박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you for your lovely review! We're thrilled to hear that you and your kids felt right at home during your stay. We look forward to welcoming you back for more family fun in the future!

10/10 - 훌륭해요

denitza

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff and property were all uniformly friendly and courteous with the exception of the young woman tending bar at Zimmies early Monday afternoon who was otherworldly obnoxious. This one girl brought my thoughts on the resort down a level and could possibly make me consider alternatives.Monday May 20 to avoid confusion.
2024년 5월에 5박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 26일
Thank you for your feedback. We're glad to hear that you found most of our staff friendly and courteous, and we apologize for your experience at Zimmies. Your comments are important to us, and we will address this issue to ensure it doesn't happen again. We hope you’ll give us another chance to provide you with the exceptional service you deserve.

10/10 - 훌륭해요

Richard William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you are going to the Disney parks and need a great place to stay with a large room with lots of amenities, the Sheraton Vistana is the perfect choice! It takes 5 minutes or less to the fun, and you are surrounded by lots of food and shopping options. Highly recommend.
2024년 5월에 6박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you for your review! We're delighted to hear that you enjoyed our spacious rooms and convenient location near the Disney parks. It's wonderful to know you appreciated the nearby food and shopping options as well. We look forward to welcoming you back and highly appreciate your recommendation!

10/10 - 훌륭해요

Alina

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 21일
Thank you, Alina, for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Kelsey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super close to Disney and universal parks and easy to get to
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you, Kelsey, for taking the time to review your stay with us. We're glad to hear that you enjoyed how easy it was to get to the parks - we hope to see you again!

10/10 - 훌륭해요

Nelson

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed here with my parents as a child for my family trips, this was my first stay with my children and there will be many more trips here as well…this resort is wonderful!!!
2024년 5월에 4박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you for your heartfelt review! We're thrilled to hear that our resort has been a part of your family memories across generations. We look forward to welcoming you and your children for many more wonderful trips in the future!

10/10 - 훌륭해요

Ronnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a slight problem with the ac and it was fixed within a half hour. Highly recommend
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you for your review! We're pleased to hear that our team resolved the AC issue promptly. Your recommendation means a lot to us, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Cheron 님, Saint Petersburg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you, Cheron for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Angela 님, Jacksonville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place, only complaint is getting lost on the property. Too confusing
2024년 5월에 1박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you for your feedback. We're glad you enjoyed your stay overall. We apologize for any confusion navigating the property. We are working on improving our signage and providing clearer directions to help our guests find their way more easily. We hope to welcome you back soon!

6/10 - 괜찮아요

Bernard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We stayed in the cascade building, the elevator was disgustingly hot and smelled bad. The floor was taped down and we just did not feel safe. We cooked food, went to the pool came back and we could tell that someone had eaten some of our food. Also there was no iron in the room, I had to call several times to request one.
2024년 5월에 3박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you for your feedback. We apologize for the issues you experienced during your stay. The conditions you described in the elevator and with your room are unacceptable, and we will address these concerns immediately. We are also investigating the incident regarding your food. Your comfort and safety are our top priorities, and we regret that we fell short. We appreciate your patience with the iron request and will work to improve our response time. Thank you for bringing these matters to our attention.

10/10 - 훌륭해요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In years past we would always get the older rooms when booking through 3rd party but this time that wasn’t the case it was beautiful and comfortable and clean and we’d book again
2024년 5월에 3박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you for your review! We're thrilled to hear you enjoyed your stay and found the room beautiful, comfortable, and clean. We're glad we could exceed your expectations this time. We look forward to welcoming you back for another great experience!

10/10 - 훌륭해요

Todd

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t like the pushy almost harrsssing to go to time share seminar
2024년 5월에 3박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you for your feedback. We apologize for any discomfort you experienced regarding the timeshare seminar. Your comfort is important to us, and we will address this with our team to ensure a more respectful approach in the future. We appreciate your input and hope to provide a better experience on your next visit.

8/10 - 좋아요

Vivia 님, Oviedo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Microwave doesn’t work
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 21일
Thank you for your feedback. We apologize for the inconvenience you experienced with the microwave during your past stay. For any future concerns, please don't hesitate to contact us via the room phone or text us at 407-863-4089 for prompt assistance. We hope to have the opportunity to welcome you back and provide a better experience.

10/10 - 훌륭해요

LaTarsha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the hospitality.
2024년 5월에 5박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you, LaTarsha, for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Royal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was beautiful. I enjoyed the amenities and pool bar. A little disappointed that I was unable to get a late checkout. But rules are rules I guess. Overall still a 10/10. Thank you.
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
We're thrilled to hear that you enjoyed our beautiful property, amenities, and pool bar. While we regret any inconvenience regarding the late checkout, we appreciate your understanding of our policies. It's wonderful to know that despite this, you still had a 10/10 experience. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Bernard 님, Bethlehem

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the rooms and the grounds
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Thank you, Bernard, for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Paul 님, Toronto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great
2024년 5월에 7박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Thank you, Paul, for taking the time to review your stay with us - we hope to see you again!

8/10 - 좋아요

Ayana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 20일
Thank you, Ayana, for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Timothy Cassin

가족 여행
This has been our go-to resort for over 10 years. The location to the parks is perfect. We love staying by the pool with the waterfall. Great on the back after a day in the parks. Clean. Roomy. We didn’t ask for it, but they we kind enough to do a quick tidying of the room. Having the security checkpoints is comforting. Great location to a Winn Dixie, and a great mix of restaurants in the area. Again, this has been our go-to place every year for over 10 years. 😎👍🇺🇸
2024년 5월에 4박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Thank you for your continued loyalty! We're thrilled to have been your go-to resort for over a decade and are delighted to hear that you enjoy our convenient location, pool with a waterfall, and the cleanliness and spaciousness of our rooms. It's wonderful to know that our team went above and beyond to ensure your comfort during your stay. We look forward to welcoming you back for many more years of memorable experiences!

10/10 - 훌륭해요

Eduardo 님, Miami

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super cómodo
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Thank you, Eduardo, for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Jacqueline

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort for families. alot of pools to choose and not too crowded since there are options. Plenty of Lounge chairs by pools are available. Since the resort is so large not all areas are walkable. we were in the Lakes and had to drive to kids area in the Falls. the two bedroom villas were very spacious for family.
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Thank you for your review! We're thrilled to hear that you enjoyed our family-friendly resort with its variety of pools and ample lounge chairs. We appreciate your feedback regarding the layout and distance between areas, and we'll take it into consideration for future improvements. It's fantastic to know that our spacious two-bedroom villas provided the perfect accommodation for your family. We hope to welcome you back for another memorable stay soon!

6/10 - 괜찮아요

Yoany

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Hi Lisa Collins, Thanks for taking the time to review your stay with us. We appreciate your patience and hope to provide a better experience the next time you choose to visit.

8/10 - 좋아요

Stephanie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Could use an update on the outside but actual rooms are clean, updated and spacious. Our group had a 2 bedroom villa on the first floor. Overall the best part of this property was the staff. Everyone was so accommodating from the moment we arrived. Justin at the parking gate was so friendly and always made sure to acknowledge our group consistently throughout our stay. Concierge and Front Desk staff was also very friendly and made sure to keep us informed!
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Thank you for your valuable feedback! We're delighted to hear that you found our rooms clean, updated, and spacious, providing a comfortable stay for your group. Your praise for our staff, especially Justin at the parking gate, means a lot to us. We're thrilled that our team members were accommodating and made sure you felt welcomed and informed throughout your stay. We'll certainly share your kind words with them. We appreciate your patronage and hope to welcome you back soon!

8/10 - 좋아요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Thank you, Ryan, for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
This was a good option for us on our trip to Epcot. Many restaurants close by and the villa was very nice. We enjoyed our stay.
2024년 5월에 1박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Thank you for your positive review! We're glad to hear that our resort was a good option for your trip to Epcot, especially with its proximity to many restaurants. We're delighted that you found the villa to be very nice and that you enjoyed your stay with us. If you're ever in the area again, we'd love to welcome you back for another enjoyable experience!

10/10 - 훌륭해요

Pilar 님, Saint Johns

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing location and great room. Excellent facilities.
2024년 5월에 3박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Thank you, Pilar, for taking the time to review your stay with us - we hope to see you again!

10/10 - 훌륭해요

Husein

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
Thank you, Husein, for taking the time to review your stay with us - we hope to see you again!

6/10 - 괜찮아요

israel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
waited over 5 hours for our room, staff did not communicate.
2024년 5월에 1박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
We sincerely apologize for the extended wait you experienced upon arrival. Your time is valuable, and it's disappointing to hear that our communication and service fell short of expectations. We understand the frustration caused by such delays, and we're truly sorry for any inconvenience this may have caused during your stay. Your feedback is essential, and we will address this issue internally to improve our processes and ensure a smoother experience for our guests in the future. If there's anything else we can do to make it up to you, please don't hesitate to let us know.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved the all-inclusive activities offered, as well as the friendly staff and ease of check-in/out. The suite was clean and comfortable. One towel was torn/old....sofa bed was sunken so we didn't use it. Overall, it was a great getaway and I look forward to returning for a longer stay.
2024년 5월에 1박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 14일
We're delighted that you enjoyed our all-inclusive activities, friendly staff, and seamless check-in/out process. We apologize for the inconvenience with the towel and the sofa bed, and we'll ensure these issues are addressed promptly. It's fantastic to hear that despite these minor hiccups, you had a great getaway. We can't wait to welcome you back for an even longer stay next time!

8/10 - 좋아요

Bethany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is probably one of the nicest places we've stayed in! It was great we loved having our own little personal space with the Villa and being in walking distance of the pool and hot tub! The staff was very friendly and helpful answering all of our questions as well. If I had one thing I didn't like about the stay I would have to say it was the pillows... they were very flat and they would basically wrap around you and try to consume you, they weren't very comfortable but other than that we enjoyed our stay!!
2024년 5월에 2박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 12일
Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our villa accommodations to be one of the nicest places you've stayed in and that you enjoyed the convenience of having your own personal space within walking distance of the pool and hot tub. We're also glad to know that our staff provided friendly and helpful service throughout your stay.We appreciate your feedback regarding the pillows and apologize for any discomfort you experienced. Your comments will be shared with our team as we strive to continually improve our amenities and ensure our guests' comfort.We're thrilled that you enjoyed your overall stay with us, and we look forward to welcoming you back for another memorable experience in the future!

8/10 - 좋아요

Kristi 님, Cape Coral

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and updated room but small bathroom and bedroom-limited counter space and small sink-pool a bit of a walk and the marketplace store is expensive!
2024년 5월에 5박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 12일
Thank you for providing feedback on your recent stay with us. We're pleased to hear that you found our rooms clean and updated. However, we apologize for any inconvenience caused by the size of the bathroom and bedroom, as well as the limited counter space and small sink.Regarding the pool location, we understand it may be a bit of a walk for some guests, and we appreciate your feedback on this matter. As for the marketplace store, we'll take your comments into consideration as we continually strive to improve our offerings and value for our guests.We hope you were able to enjoy your overall stay with us, and we appreciate your valuable feedback, which helps us to enhance our guest experience.

10/10 - 훌륭해요

Mikael

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and updated room. Friendly and helpful staff. Great location for restaurants, shopping, and Disney parks.
2024년 5월에 7박 숙박함
답변 제공: -Eliezer Febo Room Blocking Specialist 님, 2024년 5월 12일
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found our rooms clean and updated, our staff friendly and helpful, and our location convenient for exploring restaurants, shopping, and visiting the Disney parks.It was our pleasure to host you, and we hope to welcome you back for another memorable stay in the future.