야외 수영장
예약 가능 여부 확인

베란다 팜스 리조트 여행 후기

3.5 out of 5
베란다 팜스 리조트
2300 Princess Way, Kissimmee, FL

이용 후기

6.6
평점 10 - 훌륭해요. 32개 이용 후기 중 8개" "
평점 8 - 좋아요. 32개 이용 후기 중 9개" "
평점 6 - 괜찮아요. 32개 이용 후기 중 4개" "
평점 4 - 별로예요. 32개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 32개 이용 후기 중 6개" "

7.2/10

청결 상태

5.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Christi

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice and everything was perfect
2022년 4월에 2박 숙박함

8/10 - 좋아요

Tashia P.

좋아요: 청결 상태
Very impressed
I booked this house 4 my son 8th bday our group was of 14 and there were plenty of rooms for every1. I really cant complain to much my son enjoyed himself
2022년 4월에 3박 숙박함

8/10 - 좋아요

Lakeisha

가족 여행
좋아요: 청결 상태, 객실의 편안함
The house was very nice n clean my family and I really did enjoy I’ll self this weekend. We will be back again. The only things the
2021년 9월에 3박 숙박함
답변 제공: ACO Vacation Homes 님, 2021년 9월 28일
Dear Lakeisha, hope you are well! Having a great experience is the most important thing to us. We are glad you had a amazing trip! We can't wait to see you again in your next vacation! :) Have a great day! ACO Vacation Homes

2/10 - 너무 별로예요

Janet T.

별로예요: 청결 상태
The House Isn’t What It Looks
We arrived on June 18, 2021 to the following issues, outside in front the door was dirty, the Internet wasn’t working at all I emailed and called the Office the gentleman was rude and had a nasty attitude, Spectrum didn’t come fix it until Monday, the walls is dirty, the refrigerator wasn’t getting cold and we had our food in it. The long countertop in the kitchen over the sink is broken and lifting up. The rug in the living room was filthy, underneath the sofa was trash and a girls dress, found a dirty towel in the Minnie Mouse room, in the Master suite the ceiling vent was caked with dust, found a candy bag with candy in the rail and a juice pouch behind nightstand , the bunk beds were shaky, we found a child white jellybean shoe in the bottom of the pool. The game system controller is missing so bring your own. We had a great time as a Family because we were all together but this house isn’t anything like you see online, this house isn’t being maintained and cleaned properly, I sent an email and Anyone has yet to Email or Call me, I’ll NEVER rent from ACO Vacation Homes again!

6/10 - 괜찮아요

Joyce R.

Some items didn’t work
The home was beautiful, enjoyed the pool but the dryer didn’t work well took a whole day to dry , deck was dirty with tree branches, couldn’t us grill it was broke the gas lines were broke, the TVs wouldn’t work for a while had to call to get things replaced, not enough pots and pans , no mop. Other than that my family enjoyed themselves.
2021년 6월에 5박 숙박함

8/10 - 좋아요

aniclay

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 1월에 3박 숙박함

8/10 - 좋아요

Brena

가족 여행
좋아요: 객실의 편안함
Sweet
Comfortable
2020년 12월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
I love the fact that it was plenty of room.. but there was no a/c up stairs so it was 87 degrees(this was fixed later that night), blood stains on the bed, broken chair in the game room, and no cable tv. I was highly disappointed with the experience. I reached out to the property management company to request a move and was told I would lose my money and have to pay for a new home. I requested a manager several times and was never granted. Needless to say I will be speaking with my credit card company to see if I have any recourse.
2020년 8월에 3박 숙박함

8/10 - 좋아요

Iris 님, York, PA

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Very spacious rooms and nice kitchen and living room. One of the bathrooms has an awesome shower with a waterfall shower head. Our only disappointment was that there was no house manual to tell us when to put out the garbage, that we needed to supply our own dish soap, garbage bags, extra toilet paper, paper towels, etc.
2020년 3월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was dirty, the AC vents in every room where disgusting, the kitchen counter could fall at any time, the walls where dirty and half painted, spider webs in hallways. Tried calling ACO the property management company with no luck (even the "emergency" number), sent an email with pictures and all I got was sorry for the enconvineance. WILL NOT STAY HERE AGAIN AND WILL NOT RECOMEND IT TO ANYONE.
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

SOKCORT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious
1st time booking a house with hotel.com didn’t know what to expect but very Efficient on paper work please check junk mail due to my mistake of not checking it on time but the were very understanding. the house is awesome and spacious plus 10-20 min tops to all the Disney theme park. A lot to do in so little time. Kids love all the room with theme characters. Very very happy
2019년 12월에 2박 숙박함
답변 제공: ACO Vacation Homes Team. 님, 2020년 2월 3일
Dear Sokcort; We are so happy reading this review! Guest comfort and satisfaction are of the utmost concern to our management company and we are committed to making every possible effort to provide comfortable, clean and friendly accommodations. We look forward to your next stay with us! Kind regards;

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
2019년 11월에 3박 숙박함

2/10 - 너무 별로예요

Tony

가족 여행
별로예요: 직원 및 서비스
Gated community with guard was a plus. Other than that would not recommend.
2019년 9월에 6박 숙박함

6/10 - 괜찮아요

Jason

가족 여행
좋아요: 객실의 편안함
2019년 10월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
House was beautiful and clean loved everything about it ! Only thing I was a bit disappointed in was the WiFi it never worked I called ACO to come have it fixed and was told a technician would come and no one came .
2019년 7월에 5박 숙박함
답변 제공: ACO 님, 2019년 7월 31일
Thank you for bringing this to our attention. We appreciate your feedback.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
I liked the space in the rooms and all the beds but I did not like the fact that we could not get in the house at the time of arrival and also the lights in the pool did not turn on. There was a dirty towel left on one of the bathrooms and one doorknob was broken which I did report to the office and also the ice maker in the fridge didn’t work. Not a very good first experience at this property!
2019년 7월에 6박 숙박함
답변 제공: ACO 님, 2019년 7월 31일
Thank you for your feedback.

10/10 - 훌륭해요

Hugo A.

Excellent
Great location, extremely clean and well taken care of. I would definitely recommend it and be back for out next trip.
2019년 4월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like not having access to the hot tub without payong extra, check in time, filthy carpet, filthy furniture, & non availability for cable channels.
2019년 4월에 4박 숙박함
답변 제공: Leo 님, 2019년 4월 30일
Sorry that you were unhappy. We apologize for any inconvenience.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enough space for all. We had plenty cooking pans and plates. House was clean. Very calm community
2019년 3월에 2박 숙박함
답변 제공: Leo 님, 2019년 4월 1일
We appreciate your review, it means a lot.

2/10 - 너무 별로예요

Eileen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nasty roaches and lack of consideration
Roach infestation. No dish soap nor dish sponge provided. Dirty bed sheets and dirty comforter. Hotels.com “could not” do anything about the situation because the property managers office was closed. Amazing enough hotels.com which provides hotels to their customers, could not accommodate my family at another hotel and my baby and small children and family had no choice but to stay and be subjected to these utterly disgusting conditions. Have plenty of pictures of the roaches in the bedroom, kitchen and bathroom but I somehow exceeded the size limit with just 3 pictures.
2018년 12월에 2박 숙박함
답변 제공: Leo 님, 2019년 1월 28일
We are very sorry that you experience this problem. Thanks for letting us know about this situation. We've closed the property. We apologize.

8/10 - 좋아요

Latisha

My stay was nice. But with anything there are pros and cons. The house was nice. But there was things broken and the a/c was being controlled by someone at the office. Kept bring the temperature up to 75 making it hot. Calling them past a certain time doesn’t get you nowhere. You have to email them about everything. The lady Michelle in the office is a nightmare to deal with. You can’t speak to a manager. They want you to inform the of the house conditions instead of someone inspecting the house if not they will blame you for it. You have to pay for the hot tub to be heated instead of it being included. If it wasn’t for the craziness I. The office it would have been a very good experience.
2018년 11월에 3박 숙박함
답변 제공: Leo 님, 2019년 1월 16일
We're so sorry that you had this bad experience with one of our representative, we'll work on this. Thanks for letting us know.

8/10 - 좋아요

Jason

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Place was excellent - communication not so
8 of us stayed with ACO at Veranda Palms, Orlando. This 7 bedroom house was beautiful and new. When you arrive, you have to go shopping very soon to buy toilet rolls, dishwasher/washing machine tablets etc. It would be nice if they did a welcome pack. We’ve traveled with these kind of agencies quite a few times and this was the first time with this agency. There is a late checkout available but they wanted $275 for a few hours which I thought was extortionate. All in all, a fantastic time. Please ACO, give your clients a welcome call after a couple of days.
2018년 10월에 7박 숙박함

2/10 - 너무 별로예요

Libna 님, Elgin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unfortunetly we had to share our whole week with ants that were all over the house even upstairs. They were in all the bathrooms bedrooms kitchen dining table and porch!!!! The fridge wasnt cooling enouph. There were bedrooms with light bulbs not working. Dressers dusty with crumbs from previous renters. Batteries for half the tvs missing. Carpet was stained and dirty. The back porch door did not fully close properly and was very diffucult to open and close it and the screen door was completly ripped and hanging.The worse part of thr stay was a leak from the celing in the main floor bathroom. We sent emails called them to complain and all they did was send someone who put the missing batteries in the controls and that was it. Nothing got fixed and no response from them not even an appology for the invonvinince!!!!
2018년 9월에 7박 숙박함

2/10 - 너무 별로예요

Genevieve

booker beware
house needs painting on inside walls are dirty and carpets need a deep cleaning they are stained. pool lights dont work and french door screens are torn. games in the game room are in extremely poor shape and need to be replaced.beware once you book there is a $204.00 cleaning fee and you must pay to use hot tube and also 70.00 to use bbq.they also ask you to send copies of your personal info and pic of you holding it or refuse to give you gate and door code. ACO- property management employees are rude and nasty . will never stay here again
2018년 9월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

2018년 8월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not as good as the pictures
Damaged items and fornitures; stained sheets; long time to answer our e-mails;
2018년 7월에 11박 숙박함

8/10 - 좋아요

Nae 님, Florida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The home was beautiful, spacious and in a nice area. Just had an issue with ants throughout the house.
2018년 7월에 2박 숙박함

10/10 - 훌륭해요

Marie 님, Richmond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dream Vacation.
Word to the wise, it rains everyday in FL. That being said the house was so beautiful we were okay with staying inside of relaxing in the pool. The house has almost everything you need for your stay. I would advise you to bring wash cloths the towels were provied but not the wash cloths.
2018년 6월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2018년 5월에 3박 숙박함

10/10 - 훌륭해요

Sheena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love it
Everything about the house was amazing. Just right for my family and I. The location is perfect and neighborhood is nice and quiet.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for large group
Close to Disney and Universal. Lots of room, clean, nice pool. Will definitely go back.
2018년 3월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Awesome Stay!!!
The home was beautiful and had enough room for me and my family. We truly enjoyed our stay.
2017년 10월에 2박 숙박함