테라스/파티오
예약 가능 여부 확인

머큐어 옥스퍼드 호크웰 하우스 호텔 여행 후기

4 out of 5
머큐어 옥스퍼드 호크웰 하우스 호텔
Church Way, Iffley Village, Oxford, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 970개 이용 후기 중 413개" "
평점 8 - 좋아요. 970개 이용 후기 중 367개" "
평점 6 - 괜찮아요. 970개 이용 후기 중 119개" "
평점 4 - 별로예요. 970개 이용 후기 중 53개" "
평점 2 - 너무 별로예요. 970개 이용 후기 중 18개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태
Very quite at night. Bedding was okay but the dark mold in the bathtub..
2019년 5월에 2박 숙박함
답변 제공: Hawkwell House Hotel 님, 2019년 5월 28일
Thank you for your feedback and sincere apologies for the bathroom mould, this will be addressed, kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
사전 설명없이 장애인용 객실을 배정
자정 무렵에 check-in 후 배정된 방은 장애인용 객실로 시설과 청결도가 4성급으로 볼 수 없는 매우 실망적인 수준이었다. Front 직원에게 강력히 항의하여 다른 객실을 배정 받았음. 아침식사는 무난하였으나, 5박의 기간 중 매번 동일한 메뉴였다. 주변은 조용하였고, 위치는 시내로 부터 멀지 않아 버스로 이동하기에 편리하였다..
2018년 9월에 5박 숙박함
답변 제공: GM 님, 2018년 9월 24일
Dear Guest Thank you for your comments I will be sure to discuss the room allocation with my team, my apologies for the issues you encountered. I do hope you consider visiting Hawkwell on your next visit to Oxford. Kind Regards Richard

10/10 - 훌륭해요

song junghwa 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
교통편이 편리하고 조용한곳
복잡하지 않은 곳에 위치에 있으면서 교통편이나 도보로도 다니기에도 괜찮은 장소라 좋았고, 호텔 직원이 너무 친절하고 상냥했다.~^^

8/10 - 좋아요

Eunjeung

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
가격 대비 좋은 호텔
옥스포드 외곽에 위치하여 교통은 다소 불편했으나 방은 넓고 깨끗했으며 전반적인 시설은 가격 대비 좋은 호텔. 아쉽게도 프런트 데스크 직원은 미숙하고 서비스정신이 부족했음. 또한 따로 지불하는 식당의 음식은 좋은 편이었으나, 숙박비에 포합된 조식 서비스는 질이 떨어졌음.

10/10 - 훌륭해요

Annabel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Chanel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are in excellent condition. Felt modern, comfortable and clean. On-site free parking was a bonus. Great to have a restaurant in the hotel as well. Location was peaceful and not far from shops and restaurants.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We'll definitely go again, especially now we know it's dog friendly
2024년 4월에 2박 숙박함
답변 제공: Malcolm Hood - Operations Manager 님, 2024년 4월 26일
Dear John, Many thanks for your review following your stay with us.It is always a pleasure receiving such wonderful feedback and scores from our guests.We look forward to welcoming you and your dogs back to the Hawkwell House Hotel.Kind RegardsMalcolm

10/10 - 훌륭해요

Robin 님, Littlestone

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my overnight stay in the Mercure in Oxford as was given a warm welcome, all queries answered and the staff I came into contact with were exemplary. I enjoyed staying in the original house of Francis Howard Binkerton. My only slight criticism was the grounds could benefit from a tidier appearance . I would recommend this hotel as I really enjoyed my stay . Please pass on my thanks.
2024년 4월에 1박 숙박함
답변 제공: Malcolm Hood - Operations Manager 님, 2024년 4월 26일
Dear Robin, Many thanks for your review following your stay with us.It is always a pleasure receiving such wonderful feedback and scores from our guests. I will be passing your comments on to my team.We do hope to welcome you back to the Hawkwell House Hotel in the future.Kind RegardsMalcolm

10/10 - 훌륭해요

Niall 님, Wauwatosa

2024년 3월에 1박 숙박함
답변 제공: Malcolm Hood - Operations Manager 님, 2024년 4월 26일
Dear Niall, Many thanks for your review following your stay with us.It is always a pleasure receiving such wonderful scores from our guests.We do hope to welcome you back to the Hawkwell House Hotel in the future.Kind RegardsMalcolm

8/10 - 좋아요

Sadie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Malcolm Hood - Operations Manager 님, 2024년 3월 5일
Dear Sadie, Many thanks for your review following your stay with us.It is always a pleasure receiving such positive scores from our guests.We do hope the welcome you back to the Hawkwell House Hotel in the future.Kind RegardsMalcolm

10/10 - 훌륭해요

Eduardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is located in a residential area; so, it's very quiet, but not exactly walking distance to town center. That said, it's a short walk to bus stop, or simply get a taxi, which will be a short ride. Very attentive staff will make you feel at home.
2024년 2월에 1박 숙박함
답변 제공: Malcolm Hood - Operations Manager 님, 2024년 3월 5일
Dear Eduardo, Many thanks for your review following your stay with us.It is always a pleasure receiving such wonderful feedback from our guests and I will be passing your comments on to the team.We do hope the welcome you back to the Hawkwell House Hotel in the future.Kind RegardsMalcolm

8/10 - 좋아요

Lucy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Malcolm Hood - Operations Manager 님, 2024년 3월 5일
Dear Lucy, Many thanks for your review following your stay with us.It is always a pleasure receiving such wonderful scores from our guests.We do hope the welcome you back to the Hawkwell House Hotel in the future.Kind RegardsMalcolm

8/10 - 좋아요

Edmund

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Malcolm Hood - Operations Manager 님, 2024년 3월 5일
Dear Edmund, Many thanks for your review following your stay with us.It is always a pleasure receiving such wonderful scores from our guests.We do hope the welcome you back to the Hawkwell House Hotel in the future.Kind RegardsMalcolm

10/10 - 훌륭해요

Iain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Hotel needs a little tlc in places
The parking spaces were a bit difficult to get into and the rear wall of the property and antique door/gate needed some tlc or they will be lost. There were also some maintenance rooms with stuff showing in the windows, didnt look very premium. But these are minor issues. If I was having my wedding there it might bother me though.
2024년 2월에 1박 숙박함
답변 제공: Malcolm Hood - Operations Manager 님, 2024년 3월 5일
Dear Iain, Many thanks for your review following your stay with us.It is always a pleasure receiving such wonderful scores from our guests.I have passed your comments on to our maintenance team to ensure that all our bedrooms are being checked and any issues are resolved.We do hope the welcome you back to the Hawkwell House Hotel in the future.Kind RegardsMalcolm

8/10 - 좋아요

William

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was nice and clean but due to being put in the older building down the back the room was smaller than expected given we paid for a privilege room. The room did still have the other perks but I found the pictures on Expedia to be a little misleading if they consider this room to be part of the tier.
2024년 2월에 1박 숙박함
답변 제공: Malcolm Hood - Operations Manager 님, 2024년 3월 13일
Dear William, Many thanks for your review following your stay with us.It is always a pleasure receiving such lovely feedback from our guests.I have passed your comments on to our sales team to review the photos loaded on to the page are accurate.We do hope to welcome you back to the Hawkwell House Hotel in the future.Kind RegardsMalcolm

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Malcolm Hood - Operations Manager 님, 2024년 3월 5일
Dear Jason, Many thanks for your review following your stay with us.It is always a pleasure receiving such wonderful scores from our guests.We do hope the welcome you back to the Hawkwell House Hotel in the future.Kind RegardsMalcolm

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel
Beautiful hotel. Excellent breakfast and very attentive staff. Other than the slightly rattly air conditioning/heating unit which woke me up a couple of times, we couldn’t fault it. It was lovely to walk from the hotel along the river into Oxford too.
2024년 1월에 2박 숙박함
답변 제공: Malcolm Hood 님, 2024년 1월 30일
Dear Karen,Many thanks for your review following your stay with us.It is always a pleasure to receive such wonderful feedback from our guests and I will be passing this on to my team.I have asked my maintenance team to look in to the air conditioning unit to rectify any issues.We do hope to welcome you back to the Hawkwell House in the future.Kind RegardsMalcolm HoodOperations Manager

10/10 - 훌륭해요

Elite Gymnastics

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful hotel, very friendly staff, great location. Had lovely time in Oxford.
2024년 1월에 2박 숙박함
답변 제공: Malcolm Hood 님, 2024년 1월 30일
Dear Elite Gymnastics,Many thanks for your review following your stay with us.It is always a pleasure to receive such wonderful feedback from our guests and I will be passing this on to my team.We do hope to welcome you back to the Hawkwell House in the future.Kind RegardsMalcolm HoodOperations Manager

10/10 - 훌륭해요

D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect stay
Perfect hotel for a winter break, fire to sit by and warm room
2024년 1월에 1박 숙박함
답변 제공: Malcolm Hood 님, 2024년 1월 30일
Dear D,Many thanks for your review following your stay with us.It is always a pleasure to receive such wonderful feedback from our guests and I will be passing this on to my team.We do hope to welcome you back to the Hawkwell House in the future.Kind RegardsMalcolm HoodOperations Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Great place to stay
2023년 12월에 2박 숙박함
답변 제공: Malcolm Hood 님, 2024년 1월 30일
Dear Guest, Many thanks for your review following your stay with us.It is always a pleasure to receive such wonderful feedback from our guests and I will be passing this on to my team.We do hope to welcome you back to the Hawkwell House in the future.Kind RegardsMalcolm HoodOperations Manager

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ideally placed to explore Oxford and surrounding area.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. We paid a little extra for a larger room with king size bed and were delighted with it. Staff friendly and location excellent for getting in and out of the city centre.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Chris

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our two day stay for our daughter’s wedding has been as close to perfection as we could possibly get… the staff at this lovely hotel are beyond excellent, two members of staff in particular shone… John on reception as well as many other duties and JASMINE who truly helped to make our weekend so memorable, Jasmine is a star, in my humble opinion, the heart of this hotel. I would be proud to have her as my daughter. The food was of Michelin standard presented by high quality staff with dignity and professionalism of the highest order. Our wedding experience was amazing and we would recommend this hotel to anyone who may be looking for a venue for their own wedding. Thank you for looking after my daughter and new son in law. Grandpa Chris.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Complicated heating system which didn't seem to be working. Cold in the lounge and bar areas. Working fire was not working. Lack of disabled parking.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay at the Mercure was overall very positive. We travelled from north devon to visit a family member at the Churchill hospital. We arrived at 1pm on Sunday and didnt expect to check in, but asked in the bar if we could have a quick sandwich before driving to the hospital. we were told that we could only have a roast dinner or chips. When asked, staff were told by chef that this was not possible. This was not a good first impression. Apart from this everything was excellent and all staff were polite, helpful and went out of their way to make our stay enjoyable.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
slow start, good finish.
over all a good hotel to stay in , we got of to a bumpy start, as the room we were givin on arrival did not match up to the type we had booked on line, also the room was not cleaned to a high standard, after speaking with hotel staff were moved to a different room, this was a better room and in a quiet part of the hotel, the rest of our stay at the hotel was a good experience, just to add this was our second stay at this hotel, and we booked the hotel again because of our first experience. the breakfast is very good and you can have as much as you want, the staff are fantastic, if you plan on going in to oxford city centre , it is a good 20 minutes to walk , but could pop on the bus or drive in good car parking around the city, it's a good location for visting surrounding area's, Stratford and M.K. are only about one hour away. if you plan on having an evening meal in the hotel restaurant we felt that choice was limited and prices are high.
2023년 11월에 3박 숙박함

8/10 - 좋아요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

8/10 - 좋아요

S L

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

8/10 - 좋아요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Fong Ying

별로예요: 편의 시설/서비스
The hotel is clean and well decorated! Room design is good! But, no slipper and toothbrush/tooth paste provided! I can never connected to reception by the phone in room (seems connection problem)! So, I need to went to the reception to ask! I was told that slipper is not provided for the room! I am quite surprised for the room over £150 per night! But, I think it may be for Green! But, when I want to brush my teeth, I found not toothbrush and toothpaste provided! It again shocked me! I went to reception again and asked is it not included too! Luckily, the answer is no! I finally got a pack of toothpaste and toothbrush! Save my life!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Diana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautifully updated hotel just two blocks from the bus line or a less than 10£ cab. Beautiful residential neighborhood away from the noisy bars and restaurants. Great trade offs for more pricey options in city center.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Gail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great breakfast
Lovely hotel and spacious room (twin room). Breakfast was great with lots of choice
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely place would stay again
2023년 10월에 2박 숙박함

8/10 - 좋아요

M J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Stephen

2023년 9월에 1박 숙박함

8/10 - 좋아요

Qian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

8/10 - 좋아요

KAREN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A lovely hotel. John on reception was very friendly, knowledgeable and helpful. The hotel was comfortable and relaxing. The room was comfortable but unfortunately for me with low vision, the lighting was frustratingly poor. I also found the wet room mean't you needed to put shoes on to re-enter each time after showering. These two minor points might not be an issue for others so I'd still recommend the hotel.
2023년 9월에 2박 숙박함

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Mrs E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely weekend getaway!
The hotel is beautiful with a real Oxford theming. We stayed in a privilege room in the Elm building (separate from the main hotel building) which was spacious and well designed. We had dinner in the restaurant one evening and the food was lovely. Good portion sizes and everything was hot and tasty. Breakfast had a good choice of hot and cold food and the server was friendly and helpful.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Kate

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Mia

가족 여행
좋아요: 편의 시설/서비스
We were only there for one night but wished we could have stayed longer. Beautiful place!
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Magda

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Ceri

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

John

2023년 8월에 1박 숙박함