야외 수영장, 08:00 ~ 22:00 오픈, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

섀도우 마운틴 리조트 여행 후기

3.5 out of 5
섀도우 마운틴 리조트
45750 San Luis Rey Ave, Palm Desert, CA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 750개 이용 후기 중 383개" "
평점 8 - 좋아요. 750개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 750개 이용 후기 중 71개" "
평점 4 - 별로예요. 750개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 750개 이용 후기 중 25개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Seung-Young

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
렌탈리조트
아주 조용하고, 거주민들과 같이 일부 렌탈하우스 프로그램으로 숙박할수 있는 품격있는 리조트로 훌륭함. 주변 쇼핑, 식당 등이 매우 좋음.
2022년 1월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함
답변 제공: Laura 님, 2019년 6월 20일
Thank you so much for taking the time to give us your comments. We really appreciate it. I am glad you had a good stay. We hope to see you soon.

2/10 - 너무 별로예요

Tara

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have to give this place a bad rating. I traveled alone with my three children. The first night we stayed, we were getting ready for bed, and when my kids went to pull out the sofabed, it had a sign saying, “Don’t open Broken.” We had to change rooms at 10 pm, and no staff member offered to help. I had just gone grocery shopping, and the new room did not have a full refrigerator, so most of my groceries went to waste. THEN, as my 5-year-old was sitting on a sofa/chair, he pulled out an OPENED pocket KNIFE that was placed in the cushion facing blade up. I reported all my concerns and brought in the knife, but all I got was an I don’t know how that happened.
2024년 5월에 2박 숙박함

4/10 - 별로예요

Suneel

가족 여행
별로예요: 편의 시설/서비스
Very noisy all around the resort due to renovations by owners of units that are not part of Shadow Mountain. No cleaning services (no matter how long you stay) provided by the management and you have to get your own replacement towels and bathroom tissues by walking down to the front desk! AC unit was extremely loud! Tennis courts were full of dust (ball marks can be seen)!! Definitely not a good value for the price and would not recommend this place.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Gillian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great for tennis enthusiasts. We booked for BNP first week...lots of tennis action here. Book well in advance to avoid disappointment. Affordable option with tennis.
2024년 3월에 4박 숙박함

2/10 - 너무 별로예요

Gina

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was surprised this property was even listed on expedia. The room was so smelly and stinky that I called and complained and they sent me some room spray. It smelled like mold, mildew and smoke. I only booked this room because it had a pull out bed as well and guess what, the pull out bed was broken and didn't even open out. You couldn't even sit on the couch, it smelled so badly. I had to get fresh sheets and put them on the couch to sit on it. Even the little dinette had folded paper stuffed under the leg to keep it steady. When I complained and asked for a different room they said they couldn't change the room since they didn't have any other available, they wouldn't give me a refund because I didn't book directly with them. All in all this place was terrible and definitely overprices, if I had stayed in a motel I would have had a better experience.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Lisa

Beautiful grounds. Great location. Carpet needs cleaning. Unable to use 2 chairs as bolts were loose otherwise nice unit
2024년 2월에 14박 숙박함

10/10 - 훌륭해요

timothy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great!!
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Ernest

Loved the tennis opportunities and other amenities.
2024년 1월에 5박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here
Many places in the area that are cleaner, nicer, more comfortable and with much better customer service than this place. Do yourself a favor and don’t stay here.
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Olga

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This is not a 4 star resort, but rather a 3 star hotel. Buildings are old. Pool and jacuzzi need resurfacing Kitchen was outdated: old coffee maker, no dishwasher There was a dead bug inside kitchen counter There is no housekeeping service, no hand-soap, body wash, conditioner or body lotion in the bathroom. Bathroom is very small It would be OK for $ 100 per night, but not for $ 180
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Al

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Catherine

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is run down: chipped paint, holes in the ceiling tiles, ancient & noisy A/C unit, dated room decor. The towels are rough & of very poor quality. The toiletries provided are embarrassing: bar of soap & shampoo of Motel 6 caliber. The lighting in the parking lot & throughout the exterior of the property is very dim (making it feel unsafe). There are residents who live there. After midnight on the night of my arrival, there were 2 dogs running around the parking lot barking with the owner chasing them. In the middle of the day, there was a different larger dog (pit bull or pit mix-aggressive looking) was sitting on the grass near the pool-not on a leash & not restrained. The front desk closes I at some point at night, so security personnel checked me in. I interacted with one staff member over the phone & 2 in person-they were all very friendly & helpful. The pictures & description for this "resort" are not consistent with what I experienced during my stay.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

EDWARD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

8/10 - 좋아요

Margaret

2023년 10월에 4박 숙박함

8/10 - 좋아요

Alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The resort was nice and in a gated community which made it safer.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Dennis

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Musty
Room was musty and the bed was very uncomfortable.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스
Great place
2023년 9월에 2박 숙박함

8/10 - 좋아요

Tim

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Brenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love this place it’s perfect for a mini vacation with family or friends! The rooms are very spacious and you can cook your own foods if you choose to. The pool is huge and it’s nice that you have the poolside bar. We enjoyed our stay and will definitely be coming back!
2023년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Great location
It was a great location and beautiful Villa but needed work. The property needs a facelift and the pool replastering. It is an amazing pool with lots of history and Philip who checked us in was lovely and so knowledgeable. Overall a good stay.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Abel

2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Barrett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
🙌
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay overall
Came for my fiancés birthday trip and we were very pleased with our stay. The studio room was super nice, clean, comfortable and was conveniently located next to the pool and fitness room. We had our own private patio which was really nice as well. The only downfall for us was there wasn’t anything on site (bar, restaurant, cafe…) so we had to find other places nearby. I feel like we didn’t really get to enjoy the full services this resort had to offer but we still made the best of it and would definitely come back again in the future.
2023년 7월에 2박 숙박함

8/10 - 좋아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The customer service was top notch, they were very accommodating. The room was well stocked and clean. The only issues I had were (1) pool-side service although advertised as open Fri-Sun, was not open on Saturday, and (2) Saturday night very loud (unsupervised teens) were allowed to play inappropriate music right outside our room. I wanted to use the pool in the evening, but was unable to due to this.
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

norberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well worth the stay. I will come back again.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Always enjoy staying here!
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Michael

2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Elsa

2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Graciela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 6월에 9박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice pool and tennis courts. Property dated, but kept up well.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Rafik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely loved the room. I had a great Mother’s Day with my daughter. Plenty of room at pool, front desk staff extremely pleasant, it was not crowded which I really enjoyed!
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Albert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for two couples
Great place. We we're two couples and the set up was perfect. @ bedrooms, 2 king beds, 2 private bath rooms. Very nice
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Glenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Jenna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was perfect for the weekend! Wish I e could’ve stayed there longer.
2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Hope

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was extremely friendly. Lots of stuff to do in the area, coffee shops are amazing. Would come back to this property again.
2023년 4월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함

2/10 - 너무 별로예요

Joni

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bistro nice when open, which wasn't often. Room not anything as shown on website Bed in living room, no dressers for clothes. Cheapest utensils, dark as a cave, furniture with stains, tiniest soap I've ever seen. This was a splurge at $350 a night for our 31st anniversary. Worst place we ever stayed.
2023년 3월에 4박 숙박함

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스
Our unit could use an upgrade, but they made the most of what was there. Very clean, spacious, quiet, and convenient amenities.
2023년 3월에 4박 숙박함

10/10 - 훌륭해요

marla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Such a fun place!
Great resort and super fun. The grounds are beautiful and perfect location
2023년 3월에 5박 숙박함

8/10 - 좋아요

Randolph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함

8/10 - 좋아요

Andrew

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
If you are a tennis player, you cannot ask for a better place to stay. Amazing courts and pro-staff. Tons of options for all levels. Walking distance to great shops and food in Palm Desert. The unit we stayed in was acceptable, but did not exceed expectations as it was bare bones (bad kitchen equipment). There was no after hour support for any issues, which was not great either. But, we liked it enough for the key items that we would stay again.
2023년 2월에 7박 숙박함