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더 사구아로 팜스프링스 여행 후기

4 out of 5
더 사구아로 팜스프링스
1800 E Palm Canyon Drive, Palm Springs, CA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 405개" "
평점 8 - 좋아요. 1008개 이용 후기 중 211개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 201개" "
평점 4 - 별로예요. 1008개 이용 후기 중 107개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 84개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Sumin

2019년 12월에 1박 숙박함

10/10 - 훌륭해요

Norvan

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lively, young, party atmosphere. Friendly staff. Great restaurant and bar on property.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Alfredo

Lovely staff and beautiful property. We def will be back.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Farah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

Claudette

Older building but rooms were clean
2024년 4월에 3박 숙박함

8/10 - 좋아요

Josh

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed this property; they upgraded my room upon check-in and the room was clean. There were pool parties daily and the front desk said they would be loud as a warning. However, I never noticed anything overly loud and enjoyed the pool view. My only negative is that there are no food/beverage options available after the restaurant closes. We wanted to pick up a Diet Coke for the room on the way back from being out and that wasn’t possible. The hotel would benefit from selling concessions etc from the desk. Overall, everything was great.
2024년 4월에 3박 숙박함

4/10 - 별로예요

Tamara

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very old and dated. The walls were dirty. I was very disappointed for the price that I was charged. If I could have left without a penalty, I would have.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Collin

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 4월 12일
Thank you for your feedback!

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved this hotel! Definitely will go back.
2024년 4월에 1박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 4월 12일
Thank you for your feedback!

8/10 - 좋아요

Paola

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 4월 12일
Thank you for your feedback!

6/10 - 괜찮아요

Dwight

가족 여행
Both inside and outside could be cleaner. Noisy most nights of our stay.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 4월 12일
Thank you for your feedback!

10/10 - 훌륭해요

Twyla

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Every one was friendly.
2024년 4월에 1박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 4월 12일
Thank you for your feedback!

8/10 - 좋아요

Erick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Adequate parking. Fun atmosphere. Colorful. Not too busy (Monday -Wednesday). Lawn activities for guests (Cornhole and bocce ball). Music playing at pool area. Quality room service food ordered from in house restaurant. Feedback: in room carpet should be updated
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Alejandro 님, 2024년 3월 31일
Hi Angela, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Alejandro 님, 2024년 3월 31일
Hi Bruce! We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

10/10 - 훌륭해요

Romina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 1박 숙박함
답변 제공: Alejandro 님, 2024년 3월 31일
HI Romina! Thank you for taking the time to write a review. We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 - 좋아요

andres

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: The Saguaro 님, 2024년 3월 29일
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

10/10 - 훌륭해요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Classic Palm Springs vibes. Great pool and hot tubs. Nice clean rooms and comfortable beds. A great stay.
2024년 3월에 1박 숙박함
답변 제공: Alejandro 님, 2024년 3월 27일
Hi Gregory, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 - 좋아요

Brad

아이를 동반한 가족 여행, 가족 여행
Good, food, fun pool for party.
2024년 3월에 2박 숙박함
답변 제공: Alejandro 님, 2024년 3월 27일
Hi Brad, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 - 좋아요

Alana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fun and vibrant. Staff were so nice and restaurant/pool were great.
2024년 3월에 3박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 3월 23일
Thank you for your feedback!

10/10 - 훌륭해요

Geoffrey

2024년 3월에 3박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 4월 12일
Thank you for your feedback!

10/10 - 훌륭해요

Jovita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly. Rooms are spacious. Restaurant food and drinks delicious! Overall, great hotel and I will come back soon!
2024년 3월에 2박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 3월 23일
Thank you for your feedback!

8/10 - 좋아요

bradley 님, Seattle

연인과의 여행
좋아요: 청결 상태
Great pool area with two hot tubs. Electronic Lounge music staring at 9am. Drag brunch unavailable as sold out early. Bar was closed most days & nights. Bed only made once in 4 day stay.
2024년 3월에 4박 숙박함
답변 제공: The Saguaro 님, 2024년 3월 29일
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

6/10 - 괜찮아요

corey

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs an update ASAP
2024년 3월에 4박 숙박함
답변 제공: The Saguaro 님, 2024년 3월 17일
Dear GuestI'm so sorry to see that you have had a less than favorable experience. We here at The Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike. Feel free to contact management to further discuss of your recent stay.

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a great time!
2024년 3월에 4박 숙박함
답변 제공: The Saguaro 님, 2024년 3월 17일
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

4/10 - 별로예요

Troy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is a lot of potential with this property, but it's a little too DIY as a guest, not easy to get essentials, the beds were worn out. There is an odor in the hallways. The staff was nice. Expensive for the experience in this case. Not a great value.
2024년 3월에 4박 숙박함
답변 제공: The Saguaro 님, 2024년 3월 17일
Dear Guest,I'm so sorry to see that you have had a less than favorable experience. We here at The Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.Feel free to contact management to further discuss the details of your recent stay.

10/10 - 훌륭해요

Anna

2024년 3월에 2박 숙박함
답변 제공: The Saguaro 님, 2024년 3월 29일
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

8/10 - 좋아요

Barbra 님, Union

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel interior, at least in the rooms and hallways, is in need of a newer paint job. Things just look grimy. The pool area is very nice, although the pool bartender would go missing for a while leaving people to stand and wait for their “nothing lower than 14 dollar” drinks. Also, my friend and I bought coffee, regular drip coffee, on two different mornings in the Jefe restaurant. One day we were charged 13 dollars, the other 8 dollars for the exact same order… that was a little suspicious. We were told we would only get housekeeping if we requested it. We were fine without it for our short stay, However, twice they cleaned our room while we were out, but we had not requested it. A clean room is great, but we would not have left out some of our personal items had we known they would enter our room. We also took advantage of the spa and got facials. We were maybe 5-7 minutes late for our appointment if that and one of the clinicians was very rude about it. I can’t believe one adult would talk to another adult like she was a child because “ they have a schedule with back to back clients and so our session would be cut short… we were to arrive at 2:30, as she pointed to a time on our paperwork and continued to “ slap my hand” verbally. I am fine with our session being cut short, we were late, that is on us, but don’t come at me like I am a toddler and treat me like I am stupid. I was very taken aback. No other client entered either after us.
2024년 3월에 4박 숙박함
답변 제공: Alejandro 님, 2024년 3월 31일
Hi Barbara,Thank you for taking the time to write a review. I reached out and a left a message on your phone. I apologize for the opportunities you encountered; it's not how we want our guests to feel. I will forward your comments to the appropriate departments to ensure it gets looked at. If you are able to, I would like to discuss this further with you. I have left my contact information on my message.Best,

6/10 - 괜찮아요

Audrey

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: The Saguaro 님, 2024년 3월 4일
Dear Guest, I'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.Please feel free to contact management directly to further discuss.

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 3월 2일
Thank you for your feedback!

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay at this hotel! It has a fun vibe.
2024년 2월에 1박 숙박함
답변 제공: The Saguaro 님, 2024년 2월 29일
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

10/10 - 훌륭해요

Rosalyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: The Saguaro 님, 2024년 2월 29일
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

6/10 - 괜찮아요

Ryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property does look nice and have a pretty central area, but my problem was with the rooms themselves. They were upgraded but in cheap ways that didn't look the best. This includes not insulating the doors to the hallway. I got stuck next to three access doors that slam loudly every time and was hard to sleep.
2024년 2월에 1박 숙박함
답변 제공: Alejandro 님, 2024년 2월 25일
Hi Ryan,Thank you for taking the time to write a review. I apologize for the opportunities you faced during your stay, and I will be sure to pass along your feedback to our Director of Engineering. We hope this hasn't tainted your view of the Saguaro, and our staff hopes to give you a colorful welcome back real soon!

8/10 - 좋아요

Kelly 님, Fredericksburg

2024년 2월에 1박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 3월 23일
Thank you for your feedback!

8/10 - 좋아요

Marion Nathan

연인과의 여행
Loved the colors, loved the pool area, restaurant nd drinks were great!! Thank you
2024년 2월에 1박 숙박함
답변 제공: Alejandro 님, 2024년 2월 25일
Hi Marion! Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon. Cheers!

8/10 - 좋아요

Lesa

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Alejandro 님, 2024년 2월 25일
Hi Lesa, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 - 좋아요

Michael 님, Salt Lake City

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The resort was nice. They've fancied up on older hotel and made it fairly comfortable. My room configuration actually had a small triangular room with no window or furniture - kind of a strange feature. Only complaint is really with Expedia for not making the resort fee prominent in the booking. I only needed an overnight hotel and ended up paying a "resort" fee when I didn't have the ability to use the pools - also they close at 10PM.
2024년 2월에 1박 숙박함
답변 제공: Alejandro 님, 2024년 2월 25일
Hi Michael! Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon. Cheers!

2/10 - 너무 별로예요

Rachelle

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A huge disappointment. We left a day early. All night parties and not clean or kept up. Honestly spoiled the first couple days of our trip until we moved hotels.
2024년 2월에 3박 숙박함
답변 제공: Alejandro 님, 2024년 2월 25일
Hi Rachelle,I'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting experiences. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and you alike.

10/10 - 훌륭해요

Lori

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing time! Great view for Valentine’s Day. Food by the pool was the highlight.
2024년 2월에 1박 숙박함
답변 제공: Alejandro 님, 2024년 2월 25일
Hi Lori! Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon. Cheers!

8/10 - 좋아요

edward

출장 여행
Average property
2024년 2월에 2박 숙박함
답변 제공: Alejandro 님, 2024년 2월 25일
Hi Edward, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

4/10 - 별로예요

Gina 님, CARLSBAD

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like the pool area and the beds are comfortable. The bathtub was rusty and stopper broken. The property is in need of paint everywhere. The front desk check in person was less than welcoming if not sleepwalking through his job and a bit hostile. Not exactly a warm greeting to kick off our stay. In general, this is a dump
2024년 2월에 2박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 2월 17일
Hi Gina,Thank you for taking my call and giving us a chance to listen to your feedback. I am glad I was able to connect with you and provide compensation due to your experience. I can only hope you will give us another try in the future.

10/10 - 훌륭해요

Christie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Allowed us an early check in since we arrived so early from LA. Alejandro at the front desk was awesome! Also booking with Expedia got us two free margaritas at the restaurant on the property. We had a great time in this gorgeous hotel.
2024년 2월에 1박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 2월 17일
Hi Christie,Thank you for your kind words! Alejandro is the best and we love having him as part of our team! We hope to welcome you back soon.

6/10 - 괜찮아요

Ann Marie

연인과의 여행
We booked this hotel because it was relatively affordable compared to other hotels with similar amenities. They definitely advertise and put a lot of work into the outdoor/pool area which was great for lounging and swimming. However the rest of the hotel lacks the same level of care. our room was fine but was very dark and had limited lighting, and we could hear every step and movement from the room above us. The entire property is huge and poorly marked, it was like navigating a maze to get back and forth from the lobby and pool. I also booked a massage at their onsite “spa” which I would definitely not recommend, the “spa” is in the lower level close to the onsite restaurant so the area smelled like food. The therapist was lovely, but I paid a hefty amount for a 60 minute massage in the basement of a restaurant with none of the spa “ambiance” that I would have expected after paying so much. I would recommend this property for those looking for the Palm Springs “pool party” experience on a budget, and to skip the “spa”!
2024년 2월에 3박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 2월 17일
Hello Ann Marie,Thank you for your valuable feedback. We have passed on your feedback regarding your stay to the appropriate departments to ensure your concerns are addressed.

6/10 - 괜찮아요

Sean

2024년 2월에 3박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 2월 17일
Sean,Thank you for your feedback.

4/10 - 별로예요

Christopher

좋아요: 청결 상태
Over rated.
2024년 2월에 3박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 2월 17일
Christopher, Thank you for your feedback. We would love to contact you and get details about your stay to help us improve for future guest.

6/10 - 괜찮아요

Sun

별로예요: 청결 상태
It’s was my first time staying here with my kids and first thing we noticed was the bathroom tub was dirty and stains also hairs found on beds lastly refrigerator was so packed with hotel drink we couldn’t use the freezer. I won’t be coming back for sure.
2024년 2월에 2박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 2월 17일
Hello Sun,Thank you for your feedback. We will ensure all issues mentioned are handled by the appropriate departments.

8/10 - 좋아요

Peter

2024년 2월에 2박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 3월 23일
Thank you for your feedback!

6/10 - 괜찮아요

Joyce

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Hotel was great for photo ops and had 2 nice bar/restaurants on site. Low ratings were to parts of the hotel looking outdated and poor customer service.
2024년 2월에 3박 숙박함
답변 제공: Maria Aspiazu 님, 2024년 2월 7일
Hi Joyce,Thank you for your feedback. We would like to hear more about your experience and challenges. Please reach out to someone from management so we are able to rectify our wrongs. Best,

8/10 - 좋아요

edward

출장 여행
Really dated property
2024년 2월에 2박 숙박함
답변 제공: The Saguaro Palm Springs 님, 2024년 2월 7일
Thank you for your feedback.