Exterior

Reviews of Casa Loma

2.5 out of 5
Casa Loma
Via Principal, across from Banco National, Pedasi

Reviews

8.0

Very Good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 13 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nilka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello My first impression of the room they offered to us was very dissatisfied!. We went to the office to cancel the reservation and leave if they didn’t have any other room to offer. They had three more rooms available!!. I don’t understand why when we book through Expedía it showed just one room available! We booked without knowing, that room was the worst one on their facility. They changed the room for us to a better one, we paid the difference, which was not a problem for us, we just wanted a decent room. After that first not good impression, the stays at Casa Loma were satisfied. Location is good, close to the town, cleanness and staff is good too. We will stay there again but I will call first, before booking just to check which room they are offering.
Stayed 4 nights in Jan 2024
Response from Tom on Jan 31, 2024
Hi, Nika Thanks for your review. Your comments bring up an issue that we (and I expect other hotels) constantly face. We have several classes of rooms. On the websites of various third party booking companies they are described in general, but not individually. All the rooms of a given class are priced the same, but some may be a bit different than others. Unfortunatel, when assigned by the third party (in this case Expedia), they are not booked best to worst, but instead, in numerical order by room number. So, unless you get lucky and book later when a less desirable room is already booked, you get the less good one instead of what you might get if you spoke with someone directly. We're glad we could accomodate you and that you were happy with your visit.

10/10 Excellent

Nury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient and located at waking distance from major points at end small town. Very friendly staff and very good breakfast (included)
Stayed 2 nights in Dec 2023
Response from Tom on Dec 11, 2023
Gracias. Come back soon.

8/10 Good

JERRY J

Liked: Cleanliness, staff & service
the room was clean , pool was nice, the young man who checked me in was very nice, the resturant on the property was not open for dinner, so i drove into town and had dinner at smiley's, it was okay i don't understand why they don't have tv's in the rooms though, this doesn't work for me
Stayed 1 night in Sep 2023
Response from Tom on Sep 11, 2023
Hi, Jerry Thanks for the review. As for TVs, we have them in about 20% of the rooms. We market ourselves as the best value in Pedasi. We cater to Panamanian families and offer TV for 5 more per night. We almost never have to tell a guest we dont have a TV room available. Many of our guests are budget conscious and that small difference is important to them. FOr those who want a TV we have them. And, also, we have a community TV in the rancho in the Casa Loma side.COme back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grappa Dog says 5 stars!!!
Very friendly staff. Speak Spanish with them, even if you’re bad at it, at least try!! Pool area at Pedasi Sports club is great. If you’re in a small economy room (which we were) you can hang out there or at the Rancho in Casa Lomo. Kitchen in the rancho is iffy, but we bought a large wok and wooden spoon and cooked almost every night there. We bought some soap and a dish towel too, but I think we could have asked and they’d have it. We needed to buy some anyway. Depending what you’re used to, and what you expect from a hotel, maybe 5 star is a stretch, but I’m giving them 5 stars because they’re fantastic people, I expanded my Spanish, and our dog loved everyone too!!
Stayed 14 nights in Mar 2023
Response from Tom on Mar 17, 2023
Thnaks for your nice comments. Come back soon. And yes, things have a way of moving around the property. So if there is something that is missing just let us know.

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Tom on Feb 13, 2023
Gracias. Regressaas pronti!

2/10 Terrible

Bruce, Reynoldsburg

Stayed 2 nights in Jul 2022

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My travels to Casa Loma was amazing. I had to travel to Pedasi due to my dog Sam a beautiful Chocolate Labrador. I had to board him when I had to fly back to the USA. He was to old to fly anymore and his health had gotten bad and the vet needed to put him down. So Sam I were able to spend a few days together at Casa Loma before the vet euthanized him. I am so grateful for my stay. The property was beautiful, clean and comfortable. The breakfast was wonderful as well as the lady that cooked it every morning. So I will say thank you for making my last days with Sam special.
Stayed 4 nights in May 2022

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covers the basics
We choose the inexpensive room and got what we paid for... Wifi doesn't really reach the room (#9), bed wasn't very comfortable-mattress needs replacing... However, shower was nice and, overall, a good place for what we paid for it. Nice layout, 10ft deep pool, free breakfast, easy access to walking around Pedasi, close to mini super and gas station, worth staying!
Stayed 2 nights in Feb 2022
Response from Tom on Mar 2, 2022
Thanks for the review. We’ll check out the bed. Internet at the very far edge of the property is spotty. That’s why we have the big Rancho where the Wi-Fi antenna is much closer

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from Tom on Dec 28, 2021
Gracias

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Pet friendly, family friendly, big room.
Stayed 2 nights in May 2021

2/10 Terrible

jim, new york USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No internet No tv Noisy a/c No hand or face towel only large towel Leaky plunger in toilet Incorrect sheets that did not fit the mattress and came off A coral snake in the room discouraged two girls from renting the room next to mine!! Unresponsive owner(yessie) I felt that she despised me and segregated me off to the back of the property away from the 5 rooms reserved for panamanians next to the pool/office/meal area I CANNOT MAKE THIS UP NIGHTMARE BEWARE!!!!!!!!!!
Stayed 2 nights in Jul 2018
Response from Tom on Jul 23, 2018
Sorry we didn't meet your expectations. However, I might add that we attempted to show you the room prior to entering. The room you booked is the least expensive that we offer. While clean and including AC, hot water shower, and ceiling fans, it is closer to the road and furthest from the pool and restaurant. We routinely upgrade guests from these rooms to nicer ones (at no additional cost) but you were adamant that the room would be fine. We do not offer face towels, but there were two bath towels in the room. And, yes, the two girls were somewhat surprised when they saw the snake. But, it should be pointed out that Ronaldo escorted them to the room to show them in advance of booking, and that room had not been inspected prior to arrival as they were walkins with no reservation. This is the tropics!

6/10 Okay

Ms., Vancouver Canada

Disliked: Room comfort
Ok for two nights
Staff were not friendly at check-in. I made the reservation two months in advance and for such a small business one would think that the hotel would be expecting us to arrive. The room could have been better if there was a bedside table lamp for reading and outside table and chairs. Ambiance Zero.
Stayed 2 nights in Feb 2018
Response from Tom on Mar 15, 2018
I am sorry that we did not meet your expectations. Since I don't know the details of your experience, I am not able to comment specifically. However, There are over 3 dozen outside chairs, rockers, lounges, etc, many covered patios, a rancho with a complete kitchen so I'm a bit puzzled about that part of your review. As for reading lights, our larger rooms have side bedside lights, but our less expensive rooms do not. We will look into the possibility of wall mounted lights. Thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What we expected
Clean helpfiull staff and pool. Location was good
Stayed 1 night in Dec 2017
Response from Tom on Jan 2, 2018
Thanks for your review. We work very hard to provide a clean, safe, and affordable place for our guests. Co!me again

10/10 Excellent

Aida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voy a volver
Mi sobrina y yo pasamos un excelente fin de semana alli. El ambiente y la comodidad inigualables.
Stayed 2 nights in Jan 2024
Response from Tom on Jan 15, 2024
Muchas gracias

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Pedasí. Great money value with good service and breakfast
Stayed 1 night in Dec 2023
Response from Tom on Dec 20, 2023
Thanks for your review. Come back soon.

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquille, propre et près de tout.
Stayed 2 nights in Nov 2023
Response from Tom on Nov 21, 2023
Muchas Gracias

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Tom on May 30, 2023
Gracias.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Janeth

Stayed 1 night in Oct 2022

4/10 Poor

Johan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Tom on Feb 28, 2022
Sorry we did not meet your expectations. Would be helpful if you gave us specifics.

6/10 Okay

Aristides

Liked: Cleanliness, staff & service
no hay tv
Stayed 2 nights in Jan 2022
Response from Tom on Jan 5, 2022
Gracias por tu reseña. Lamentamos que esperabas un televisor. Los anuncios de Expedia son muy claros sobre qué habitaciones tienen TV y cuáles no. Nuestras habitaciones más económicas no cuentan con TV.

10/10 Excellent

Yahir

Traveled with partner
Liked: Staff & service
Tranquilidad y el trato del personal, sin olvidar las instalaciones muy buenas y buen desayuno.
Stayed 1 night in Nov 2021
Response from Tom on Dec 28, 2021
Gracias

6/10 Okay

Tomas

Liked: Staff & service
Disliked: Cleanliness
Las sabanas de la cama estaban sucias, toallas sucias también
Stayed 1 night in Apr 2021
Response from Tom on Apr 13, 2021
Lamento que no haya tenido una experiencia perfecta. Hacemos todo lo posible para asegurarnos de que todo esté limpio. En el futuro, muéstrenos cualquier problema para que podamos solucionarlo.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El chico de la recepción es super amable y servicial, me gustó que es petfriendly, hay mucho verde y plantas, las habitaciones limpias.
Stayed 1 night in Mar 2021
Response from Tom on Mar 29, 2021
Gracias por tu buena reseña. Por favor vuelve pronto

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El desayuno y la atención, toallas limpias y baño limpio .. pequeño pero confortable
Stayed 1 night in Mar 2021
Response from Tom on Mar 8, 2021
Gracias por tu buena reseña. Por favor vuelve pronto.

8/10 Good

Yves

Traveled with partner
Liked: Property conditions & facilities
Chambre très propre et tranquille. Très bien situé
Stayed 2 nights in Feb 2020
Response from Tom on Feb 23, 2020
Gracias

8/10 Good

Verified traveler

Liked: Room comfort
Agradable, buena ubicación, buen espacio de parqueo, bonita piscina, no me gustó el baño de la s habitaciones.
Stayed 2 nights in Dec 2017
Response from Tom on Dec 16, 2017
Gracias por su comentario Lamento que no te gustaron los baños, pero como no me diste ningún detalle, realmente no puedo responder. Gracias y por favor ven de nuevo.

8/10 Good

catherine , canada

Liked: Cleanliness, property conditions & facilities, room comfort
Bien situé, belles installations, idéal en famille
Excellent rapport qualité prix. Petit déjeuner compris excellent. La chambre 4, familiale, spacieuse, grande, propre, parfaite pour notre famille de 5. Cuisine commune dehors vraiment pratique et bien équipée pour cuisiner. Belle piscine. Dans la charmante ville de pedasi. Service et accueil bof!

8/10 Good

Luis Guillermo

Liked: Staff & service, room comfort
Disliked: Cleanliness

8/10 Good

Mirta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort