지원님, 저희 아파트호텔을 방문해주셔서 감사합니다. 우선 저희 숙소의 상태가 지원님의 기대에 미치지 못했던 점 죄송합니다. 현재 아직 예정된 리모델링 계획은 없습니다. 하지만 지원님이 소중한 의견을 통해 앞으로 고객님들의 편의를 개선하기 위한 방향을 모색하도록 하겠습니다. 다시 한 번 불편을 느끼게 해드린 점 사과드리며, 앞으로 고객님의 기대에 부응하는 아파트호텔이 되도록 노력하겠습니다. 부디 세리스에서 즐거운 여행되셨길 바랍니다. 감사합니다. Carine Salas, General Manager

Dear Guest, We appreciate your feedback regarding your recent stay. We are pleased that you were happy with the quality of your stay, we will, however, be reviewing our standards with our housekeeping team. We agree with you that during this period of heightened sensitivity we have to be very careful to ensure all our guests are treated equally and we can assure you that our team are trained in being culturally aware and to treat all our guests, regardless of their origin, with the utmost respect. It would be a pleasure to have you return in the future. Best wishes,

Dear Guest, We appreciate your feedback regarding your recent stay. We are pleased that you were happy with the quality of your stay, we will, however, be reviewing our standards with our housekeeping team. We agree with you that during this period of heightened sensitivity we have to be very careful to ensure all our guests are treated equally and we can assure you that our team are trained in being culturally aware and to treat all our guests, regardless of their origin, with the utmost respect. We hope to welcome you back for an improved stay in the not too distant future. Kind regards,

Reiko様。この度は当ホテルにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。静かにお過ごしいただけたようで、とても良かったとのお言葉、大変嬉しく思います。一方で、タオル交換などのお部屋の清掃やエアコンの効き具合では、ご不便をおかけしましたこと、お詫び申し上げます。1泊から7泊までは、ハウスキーピングはありませんが、フロントデスクにて追加のアラカルト清掃（有料）をご利用いただけることを、ここでお知らせいたします。次回、ご必要に応じでご利用いただければ幸いです。エアコンに関しましては、いただいたご意見を参考に、お客様が快適にお過ごしいただける様改善に努めて参ります。またのご利用を心よりお待ちしております。どうぞよろしくお願いいたします。Carine Salas, General Manager

Gentile Dario,La ringraziamo per aver speso parte del suo tempo a recensire la nostra struttura.Siamo profondamente dispiaciuti per le imperfezioni riscontrate nella pulizia. L'igiene è una priorità assoluta per noi e ci impegneremo a garantire che ogni ospite venga accolto in un ambiente impeccabile.Desideriamo sottolineare che il nostro servizio standard prevede un cambio asciugamani su base settimanale, ma siamo sempre disponibili alla reception per rispondere a richieste aggiuntive. Il team di housekeeping si dedica a fornire un servizio attento e personalizzato, e ci rincresce che in questa occasione lei abbia percepito diversamente.Le porgiamo i nostri cordiali saluti.Carine Salas, Direttrice generale

Hello Annmarie,Thank you very much! We are so glad that you enjoy your stay at Adagio aparthotel.

Dear Tania,Thank you for taking the time to review your experience with us.We are delighted to hear that you appreciated the proximity of our apartment to the park, providing a touch of nature to your stay.We regret to hear that you felt the communication was limited and that you perceived our staff as not meeting the high standards of hospitality we strive for. We take pride in our customer service and are saddened that we did not live up to your expectations on this occasion. Regarding room cleanliness, we are continuously working to maintain our apartments up to the mark and appreciate your feedback. As for your comments on the hotel's condition, our commitment to upkeep and aesthetic excellence is unwavering, although we understand that perceptions of comfort can vary.Please rest assured that we value all feedback as it allows us to continually improve our guest experience.We hope to see you again.Best regards,Carine Salas, General Manager