Cher Oakbin,Merci pour ce superbe commentaire.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre. Soyez assuré que votre avis sera partagé avec nos différentes équipes.Ce serait un plaisir de vous revoir.Bien à vous,CoralyneSuperviseur réception

Cher hôte, Merci d'avoir pris le temps de partager votre expérience dans notre établissement.Nous sommes ravis que vous ayez passé un agréable moment parmi nous.Encore tous nos remerciements !Au plaisir de vous accueillir à nouveau,Eva DAVIDTeam Leader - Reception

Dear valuable guest, Thank you very much for taking the time to share with us your experience. Warmest regards

Dear KIHYUK, Thank you for this perfect score! Best regards Lila

Dear Guest, Thank you very much for your nice comments! Best regards Lila

Cher Mohammad Ali,Merci d’avoir rédigé cet avis positif suite à votre séjour chez nous.Nous sommes heureux que vous ayez passé un super séjour parmi nous et apprécié notre hôtel.Merci de mentionner la propreté de votre chambre.Ce fut une joie de vous recevoir et nous attendons avec plaisir votre prochaine visite,Cordialement,Coralyne Superviseur réception

Dear Helen,Thank you for taking the time to leave a review of your recent stay. We are happy that you enjoyed your stay with us. We are delighted to know that our hotel and location were convenient for your needs.We apologise for any inconvenience you may have experienced; please rest assured that your comments regarding the shuttle have been duly noted and taken into consideration.All of the team do hope that we have the pleasure of seeing you again in the future.Kind regards,CoralyneFront desk supervisor

Dear Seani,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back. Kind regards,Eva DAVIDTeam Leader - Reception

Dear Madam Madison,Thank you for taking the time to provide us with your feedback.We are pleased to know that you enjoyed your stay and that our hotel met your expectations.We are happy to hear that our breakfast helped to start your day off the right way, and would like to take this opportunity to express the thanks of the entire team for your kind words.It would be a pleasure to have you return on a future occasion. Best regards,Eric FRICHITTAVONGFront office supervisor

Dear Serge,It's a real reward to receive such a great review.We are glad to know your time with us was a great experience.Such feedback encourages us to continue to uphold our high standards and quality service.We are very pleased you found our prices competitive for the services we deliver.We would love to have you back.All the best,CoralyneFront desk supervisor

Dear Mrs. Yunuen,Thank you for your kind review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to seeing you again in the future. Best wishes,Eric FRICHITTAVONGFront office supervisor

Dear HirakThank you for your kind review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to seeing you again in the future. Best wishes,Eric FRICHITTAVONGFront office supervisor

Dear Madam Jessica,Thank you for taking the time to leave a review of your stay with us.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to welcoming you back. Best regards,Eric FRICHITTAVONGFront office supervisor

Chère Madame Mégane,Merci d'avoir partagé votre expérience.C'est un plaisir de lire que vous avez passé un agréable séjour parmi nous.Nous sommes ravis que vous ayez apprécié la qualité de l'accueil qui vous a été réservé.Nous espérons vous revoir très bientôt pour un autre séjour réussi.Bien à vous,Fatima PerezTeam Leader - Reception

Dear Madam Beth,We appreciate that you took the time to share your experience with us.Please accept our apologies for the inconvenience that you experienced during your stay. We always encourage guests to contact reception during their stay of any issues so that we might deal with them immediately.We hope to welcome you back for an improved experience next time.Kind regards,Eric FRICHITTAVONGFront office supervisor

Dear Knyja,We sincerely apologize for the disappointing experience you encountered during your recent stay with us. Your feedback is invaluable, and we are truly sorry for any inconvenience caused by the issues you've highlighted.We understand your frustration with the additional charges and the inconvenience you faced during check-in. This is not the level of service we aim to provide, and we will address these issues with our team to ensure that similar situations do not occur in the future.Regarding the deposit, please note that these are standard procedures, but we acknowledge that clearer communication could have been provided to you.We appreciate your high ratings for room cleanliness, hotel condition, and the service provided. However, we are disappointed to hear that the service during check-in did not meet your expectations. Please rest assured that we will take immediate steps to address this matter and ensure that all our guests receive the attention and service they deserve.Once again, we apologize for any inconvenience caused and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Eva DAVIDTeam Leader - Reception

Dear Stephanie,Thank you for reviewing your recent experience.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back in the future.Warm regards,Fatima PerezTeam Leader - Reception

Dear Mr. Richard,Thank you for this positive review of your experience.It is rewarding to know that you had such a pleasant stay and that you enjoyed your dining experience. It's also fantastic to know that nothing was too much trouble for our team.We look forward to seeing you again in the future.Best regards,Eric FRICHITTAVONGFront office supervisor

Dear Madam,We appreciate that you took the time to share your experience with us.We're delighted to hear that your room and our service met your expectations, providing a comfortable environment for a restful night's sleep. Our team takes great pride in offering impeccable cleanliness and maintaining the hotel's condition to ensure our guests' satisfaction. We regret to hear about the inconvenience you experienced with our satisfaction survey. Rest assured, we value all feedback, and we apologize for any frustration this may have caused. Your comments are important to us as they help us to continuously improve our guest experience.We look forward to welcoming you back.Best regards,Eva DAVIDTeam Leader - Reception

Chère Madame,Veuillez accepter nos remerciements pour cette belle appréciation.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons vous revoir très bientôt pour un autre séjour réussi. Bien à vous,Eva DAVIDTeam Leader - Reception

Dear Mr. Edgar, We'd like to thank you for this positive feedback about your stay in our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Eric FRICHITTAVONGFront office supervisor

Dear Sir Leyanis, Many thanks for having taken the time to review your stay.We are sincerely sorry for this regrettable experience and will immediately be looking into these concerns.Please rest assured we have addressed the matter with the head of our housekeeping department.We hope to have the chance to welcome you again in the future.Best wishes,Eva DAVIDTeam Leader - Reception

Dear Mrs Lourdes,We'd like to thank you for this positive feedback about your stay in our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon.Kind regards,Fatima PerezTeam Leader - Reception

Dear Sir Keizo,Thank you for your kind review of your recent stay at our hotel.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back again in the future. Best wishes,Eva DAVIDTeam Leader - Reception

Dear Guest,Thank you for the time you have taken to review your stay.It's wonderful to hear that our staff made a great impression on you; we strive to provide exceptional service at every turn. We also appreciate your positive feedback on the overall cleanliness and condition of our hotel, as we work diligently to maintain our facilities to a high standard. We offer the option of a metered taxi or a private car (without the taxi light). We are very sorry that this was not communicated to you correctly. Our team is available to assist with transportation arrangements to ensure a seamless experience for our guests.We hope you will return for an improved experience in the future. Kind regards,Eva DAVIDTeam Leader - Reception

Dear Andre, We appreciate that you took the time to share your experience with us.We're delighted to hear that our service met your expectations and appreciate your kind words. Our aim is to provide a high level of hospitality, and it's encouraging to know that we succeeded with you. It's also rewarding to learn that you enjoyed your dining experience at our Apollo Restaurant, where we strive to offer a diverse and delicious menu.We regret to hear about your concerns regarding the carpet condition in your room. While all our rooms are indeed carpeted for now, as noted in our hotel's features, we emphasize the importance of maintaining them to a high standard and will certainly look into the issues you've mentioned. We also take note of your comments on the heating system and bathroom condition. Please rest assured that we prioritize the comfort and satisfaction of our guests, and we continuously work on improving our facilities.We're glad that our location was convenient for your travel needs.We hope we will have the opportunity to see you again in the future. Best regards,Eva DAVIDTeam Leader - Reception

Dear Bev, Thank you for taking the time to review your stay.We're delighted that you found our service to be excellent and the overall condition of our hotel to meet your expectations. Our team strives to maintain a high standard of cleanliness, and we're glad to see this reflected in your score of 80%. We hope to have the pleasure of welcoming you back in the future. With best wishes,Eva DAVIDTeam Leader - Reception

Dear Ian, We appreciate that you took the time to share your experience with us.Our team works hard to ensure that every guest has the best experience possible, and your comments inspire us to continue with our efforts. We are sorry that your dining experience was not completely satisfactory. We would be interested in knowing what you felt we could have improved. We appreciate your feedback and will consider it as we continually work to improve our dining options for our guests.We hope that we may have the pleasure of welcoming you again.Kindest regards,Eva DAVIDTeam Leader - Reception

Dear Sir,Thank you for sharing this review of your time at our hotel.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to the pleasure of seeing you again in the future. Kind regards,Eva DAVIDTeam Leader - Reception

Dear Sir,Thank you for this positive review of your experience.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team.Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to seeing you again in the future.Best wishes,Coralyne Front desk supervisor

Dear Hamidreza,Thank you for taking the time to share your feedback.We are glad that you had a pleasant stay with us and appreciated our convenient locationWe hope to welcome you back in the future.Best wishes,Fatima PerezTeam Leader - Reception

Chère Jacqueline,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous serions ravis de vous revoir pour une expérience toujours de qualité.Bien à vous,Eric FRICHITTTAVONGRéception superviseur

Dear Russell,Thanks for this kind review.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. It's great to know that you appreciated the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We look forward to the pleasure of seeing you again in the future.Kind regards,Anissa, Assistant Front Office Manager, The Atrium by Penta

Cher Aine, Merci d'avoir pris le temps de partager votre avis.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser le confort et la satisfaction de nos hôtes.Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception concernant notre établissement.Bien cordialement,Eva DAVIDTeam Leader - Reception

Dear Pablo, Thanks for sharing your point of view.We're delighted to hear that you found our beds and pillows to your liking, ensuring a restful night's sleep is indeed a priority for us. We regret to hear that our breakfast did not meet your expectations. We constantly strive to provide a varied and enjoyable breakfast experience. Your feedback is valuable and we'll keep it in mind as we continually work to enhance our offerings.We hope to welcome you for an improved experience in the future. Best regards,Eva DAVIDTeam Leader - Reception

Dear Jiaxing,Thank you for your review of your recent stay.We are delighted that you enjoyed our prime location and appreciated your mention of our high standards.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be taking it into consideration going forwards.We hope to welcome you back in the future. All the best.Eva DAVIDTeam Leader - Reception

Dear Michael,Thank you for sharing your review.We are sorry that your recent stay at our hotel didn't meet all your expectations and that you experienced some disturbance due to noise. Thank you for bringing this to our attention; we will certainly look into this matter so that we can better ensure the comfort and satisfaction of our guests in the future.We hope you will come and stay with us again. Best wishes,Eva DAVIDTeam Leader - Reception

Chère Karine,Merci d'avoir pris le temps de ce retour d'expérience.Nous sommes ravis que vous ayez trouvé votre chambre confortable et que notre service ait répondu à vos attentes. Nos équipes travaillent avec passion pour offrir une expérience mémorable. Nous prenons note de votre commentaire sur les équipements des chambres. Bien que certains aspects de la décoration puissent paraître rétro, nous nous efforçons de maintenir un standard élevé de confort et de fonctionnalité, comme le reflètent nos chambres.Ce serait un plaisir de vous revoir prochainement,Eva DAVIDTeam Leader - Reception

Dear Juicy,Thank you for sharing the review of your stay.We're thrilled to hear that our breakfast provided a memorable start to your birthday! Our culinary team at Apollo Restaurant takes great pride in preparing a diverse range of breakfast options to delight our guests, and it's wonderful to know that we succeeded in making your special day even more extraordinary.We look forward to the opportunity to welcome you back for another stay that's just as enjoyable as this one.We look forward to welcoming you back. Best wishes,Eva DAVIDTeam Leader - Reception

Dear Mr. Jacob,Thank you for taking the time to share your opinion with us.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back on a future occasion. Best wishes,Eric FRICHITTAVONGFront office supervisor