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SO/ 파리 호텔 여행 후기

5 out of 5
SO/ 파리 호텔
10 Rue Agrippa d'Aubigné, Paris

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 118개 이용 후기 중 92개" "
평점 8 - 좋아요. 118개 이용 후기 중 15개" "
평점 6 - 괜찮아요. 118개 이용 후기 중 6개" "
평점 4 - 별로예요. 118개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 118개 이용 후기 중 4개" "

9.8/10

청결 상태

9.2/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

sunghee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
파리에서 도난 사고가 많다고 해서 5성급호텔로 예약했습니다. 크리스마스 연말시즌이라 호텔 로비 내부도 예쁘게 꾸며져있었고 직원분들이 매우 친절했어요. 제가 말하고싶은건 안전인데 엘리베이터가 숙박고객만 이용가능한데 거기다 제가 묵는 층만 갈 수 있어서 좋았어요. 여행중 제가 아파서 호텔에 오래머물렀는데 호텔이 좋아서 기분좋게 머물렀습니다. 다만 4박5일 머물렀음에도 물 리필이 되지않았다는 점, 샤워칸이 통유리라 개방적인 점이 조금 불편했네요. 그래도 편히 머물다왔습니다.
2023년 12월에 4박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 1월 30일
Dear Sunghee, We very much appreciate you taking the time to share your feedback with us. It is a pleasure to read that you had a wonderful time in our Parisian Lighthouse and that you really enjoyed our Christmas decorations. The entire SO/ Paris team is looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

8/10 - 좋아요

Michaela

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in sehr holprig und wir hatten zwei Stunden Zeitverlust dadurch. Der Pool ist sehr ungemütlich und lädt nicht zum entspannen ein (Badekappenpflicht) da recht unschön gestaltet.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place is five stars all around. Location, rooms, the rooftop bar and dining, the breakfast spread. The whole 9 yards. You will not be disappointed here.

10/10 - 훌륭해요

Manuel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena ubicación y bonitas instalaciones, por las noches se escucha una pequeña alarma nada más que no sabía de dónde provenía.
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing!
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Timothy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff and wonderful views from the restaurant and rooftop bar of the river and other landmarks
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Ravi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extraordinary service and a view to kill for!
2024년 5월에 2박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 5월 17일
Dear Ravi,Thank you for sharing this amazing feedback with us. It is a pleasure to read how much you enjoyed your stay at SO/ Paris and we are looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Tarek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great property.
2024년 5월에 4박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 5월 7일
Dear Tarek,We very much appreciate you taking the time to share your feedback with us. It was a pleasure welcoming you at SO/ Paris and we are delighted to read that you had a great stay. The entire team is looking forward to see you soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Eugene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service and facilities.
2024년 4월에 5박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 5월 7일
Dear Eugene, Thank you for your feedback. It is a pleasure to know how much you enjoyed your stay at SO/ Paris and we are looking forward to see you again soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

William 님, New York

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room well appointed and has a nice view of the Major landmarks, but as expected on the smaller side for Paris.
2024년 4월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 4월 25일
Dear William, Thank you for sharing your feedback with us. It is a pleasure welcoming you in our Parisian Lighthouse and we are thrilled to read how much you enjoyed your experience at SO/ Paris. The entire team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Pascal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel all around with stunning views of Paris. The breakfast buffet is outstanding. The staff, service, location and amenities are world class.
2024년 4월에 2박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 4월 22일
Dear Pascal,Thank you for your feedback ! It was a pleasure having you with us and we are delighted to read how much you enjoyed your stay in our Parisian Lighthouse. The entire SO/ Paris team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Yohannan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing experience, and the staff was super chill and attentive!
2024년 4월에 5박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 4월 22일
Dear Yohannan, Thank you for sharing your feedback with us. It was a pleasure welcoming you and we are delighted to read how much you enjoyed your experience in our Parisian Lighthouse. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

8/10 - 좋아요

Luong

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not feel like being in a 5 stars hotel.
2024년 4월에 5박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 4월 22일
Dear Luong, We're sorry to hear that you didn't feel like you were experiencing the level of service and comfort expected from a five-star hotel during your stay with us. Your satisfaction is of utmost importance to us, and we take your feedback seriously.Please feel free to reach out to us directly with any additional feedback or concerns you may have to make sure that we look into the matter accordingly. I hope that we will be able to welcome you back soon in our Parisian Lighthouse for, I can assure you, a wonderful experience. Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Sanyogita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 4월 15일
Dear Sanyogita, Thank you for rating your experience at SO/ Paris. It was a pleasure welcoming you in our Parisian Lighthouse and we are looking forward to see you again soon wih us. Stefan ViardGeneral Manager - SO/ Paris

2/10 - 너무 별로예요

Ann

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Front desk staff appeared immature, does not know how to apologize and absolutely knows nothing about service recovery. Requested water to be sent to the room, never got the water, even after making the request twice. Had to walk to the store to buy water. Instead I got a voucher for 2 drinks at the bar. Didn’t want alcohol, I needed H2O. They never apologized when they messed up my check in and the issue with my CC. Stay was ok but it appeared there were no senior staff on duty maybe more customer service training is warranted.
2024년 4월에 5박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 4월 15일
Dear Ann,First of all, I would like to thank you for taking the time to share your feedback with us. I am truly sorry to hear about your disappointing experience. It's understandable that you expected prompt and efficient service, especially when it comes to basic requests like water delivery and check-in processes. Please rest assured that we take your feedback seriously and that the necessary will be done to make sure that we provide guests with the exceptional service they deserve.While I understand your reluctance to stay with us again, I really hope that you will agree to give us a second chance to make your stay a success. Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Eugenio 님, Coral Gables

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very nice, but Transportation can be tricky, the hotel is not very close to tourist attractions
2024년 4월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 4월 15일
Dear Eugenio,Thank you for sharing your feedback with us. It is a pleasure to read that you had a nice experience in our Parisian Lighthouse and we are looking forward to welcome you back soon at SO/ Paris. Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

delores 님, charlotte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, this was a very good hotel. Staff was attentive. My only complaint was their inaccurate quotes on time to travel to certain places. Way under estimating and making us miss a tour.
2024년 4월에 2박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 4월 9일
Dear Delores, I'm glad to hear that you had a positive experience overall at the hotel and that the staff were attentive to your needs. Rest assured that we understand the importance of reliable information for our guests' plans and will work to improve in this area.Stefan ViardGeneral Manager - SO/ Paris

6/10 - 괜찮아요

Alexis

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 4월 4일
Dear Alexis, I am sorry to see that your stay didn't fully met your expectations. In order for us to improve ourselves, I would be very grateful if you could share more details on your experience. Please do not hesitate to reach out to us, we would be happy to discuss further with you. Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super comfortable stay.
2024년 3월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 4월 4일
Dear Philip,Thank you for your feedback. It is a pleasure to read that your stay was a great success and we are looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

8/10 - 좋아요

HARUKA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
電動自転車の無料貸し出しがあり非常に便利。ルーブルまでは自転車で約15分ほど。スタッフは非常にフレンドリーです。
2024년 3월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 3월 28일
Dear Haruka,Thank you for your feedback. The entire SO/ Paris team is looking forward to welcome you back soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris

8/10 - 좋아요

babak

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel the rooms are spacious and high tech
2024년 3월에 4박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 3월 28일
Dear Babak,Thank you for your feedback. We are thrilled to read that you enjoyed our rooms and that you had a great stay in our Parisian Lighthouse. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

MIKIKO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
チェックインではモダンなデザインのエントランスの出迎え、スタッフの笑顔に癒されました。 部屋の清潔さも行き届いており、快適でした。 部屋の家具も洗練されたデザイナープロダクトのもので日常の快適さと非日常のコンセプトが融合して粋な感じでした。 難点はロビーから部屋への移動がオートマティックですが、複数利用すると乗り間違いがあり、別のフロアについてしまいました。 総じて満足しています。さすが五つ星。
2024년 3월에 4박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 3월 28일
Dear Mikiko,Thank you for taking the time to share your kind feedback with us. It was a pleasure to welcome you in our Parisian Lighthouse and we are looking forward to see you again soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Alan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is beautiful and very modern. It is far away from main attractions in Paris but it is a very nice hotel.
2024년 3월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 3월 14일
Dear Alan, Thank you for sharing this kind feedback with us. We are happy to know how much you enjoyed our hotel and your Parisian experience. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Shahinda

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room and bar and location . Modern , chic , and luxurious
2024년 3월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 3월 14일
Dear Shahinda, Thank you for your feedback. It is a pleasure to read that your stay met your expectations and we are looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Stefan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 2월 23일
Dear Stefan,Thank you for sharing your feedback with us. It was a pleasure welcoming you in our Parisian Lighthouse and we are happy to see that your stay was a perfect success. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

8/10 - 좋아요

Ivan

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Wonderful panoramic view from the restaurant and bar on the 15th and 16th floors Excellent area near the Seine and Notre Dame Service during breakfast questionable Bed not too comfortable In a 5-star hotel, dirty glasses in the room must be replaced, and if they are replaced, others must be left available
2024년 2월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 2월 21일
Dear Ivan, Thank you for your feedback. It was a real pleasure welcoming you and we are happy to read that you enjoyed our panoramic views over Paris. We have shared your feedback regarding the glasses to the appropriate team to make sure that this won't happen again. The entire team is looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Justin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
An amazing hotel! From the moment we arrived, the staff were outstanding. Tom at reception was so welcoming and helpful. The location was perfect to take in all the tourist areas without being stuck in the middle of the noisy parts of the city. Would absolutely recommend this hotel.
2024년 2월에 4박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 2월 21일
Dear Justin,Thank you for sharing your feedback with us. It is a pleasure to read that you had a wonderful experience in our Parisian Lighthouse from check-in to check-out. The entire SO/ Paris team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Celine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 2월 19일
Chère Céline,Nous vous remercions d'avoir choisi le SO/ Paris pour votre récent séjour Parisien et d'avoir pris le temps de noter cette expérience. C'est un plaisir de constater que votre séjour ait été une parfaite réussite et nous espérons pouvoir vous accueillir de nouveau bientôt parmi nous. Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

François

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sur les toits de Paris
Ce fut un moment tres agréable de l’arrivée au départ !
2024년 2월에 1박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 2월 13일
Cher François,Merci d'avoir pris le temps de nous partager vos impressions suite à votre récent séjour parmi nous. C'est un plaisir de lire que votre séjour dans notre Phare Parisien ait été un succès du début à la fin. Toute l'équipe du SO/ Paris espère vous accueillir de nouveau bientôt parmi nous ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Vicky

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
excellent design and finishes
2024년 2월에 4박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 2월 13일
Dear Vicky,Thank you for rating your experience at SO/ Paris. It was a sincere pleasure welcoming you and we are thrilled to see that your stay met your expectations. The entire team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clearly a hotel of choice
Great welcome at the reception, very new hotel in good shape, nice rooms, beautiful rooms, great view, nice restaurant, clearly a hotel to choose in Paris!
2024년 2월에 1박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 2월 6일
Dear Michael,Thank you for your feedback. It is a pleasure to read that you enjoyed your stay at SO/ Paris from check-in to check-out. The entire team is looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Jeffery

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top floor bar with amazing 360 view of Paris, major sites clearly visible
2024년 1월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 2월 6일
Dear Jeffery,Thank you for sharing your feedback following your recent stay at SO/ Paris. We are happy to know how much you had a wonderful experience and we are looking forward to see you again soon at SO/ Paris. Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Jose 님, San Isidro

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with modern and comfortable rooms
2024년 1월에 6박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 1월 30일
Dear Jose,Thank you for sharing your feedback with us. It is a pleasure to know how much you enjoyed your stay in our Parisian Lighthouse and we are looking forward to welcome you back soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Narongchai

2024년 1월에 5박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 1월 30일
Dear Narongchai,Thank you for rating your experience at SO/ Paris. The entire team is happy to see that your stay met your expectations and we are looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Eva

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 3월 21일
Dear Eva,Thank you for taking the time to rate your experience at SO/ Paris. The entire team is thrilled to see that your stat met your expectations and we are looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 1월 17일
Dear Ann,Thank you for rating your experience at SO/ Paris. The entire team is happy to see that your stay met your expectations from check-in to check-out. See you soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Ana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
el personal fue muy accesible y encantador, nos regalaron una botella de vino y pastelitos, nuestra habitacion tenia una vista espectacular a la Seine
2024년 1월에 2박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 1월 12일
Dear Ana,Thank you for your feedback. We are happy to read that your stay was a great success, especially thanks to the friendliness of our team who will be very happy to know that they contributed to the success of your experience. The entire SO/ Paris team is looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Except for the service and food at new years dinner were table location, service and food was ZERO the rest was excellent
2023년 12월에 2박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 1월 5일
Dear Carlos, Thank you for choosing SO/ Paris to celebrate your end of 2023 ! It is a pleasure to read how much you enjoyed your experience with us. Regarding your feedback on your dinner at Bonnie, we are sorry to read that the service and food didn't met your expectations. Please do not hesitate to reach out to us to share more details on how we could improve ourselves. The entire team wishes you a wonderful new year and we are looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel but not as good as other So/ hotels.
2023년 12월에 2박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 1월 31일
Dear Guest,Thank you for taking the time to share your feedback with us. We are happy to read that you enjoyed your stay and would love the know more details on how we could improve ourselves to make sure your next Parisian experience will be a perfect one. The entire SO/ Paris team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful, especially in the Angie restaurant for breakfast. We fully enjoyed our stay
2023년 12월에 1박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2024년 1월 2일
Dear Kevin,Thank you for taking the time to share your feedback with us. It is a great pleasure to read how much you enjoyed your stay in our Parisian Lighthouse. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Gerard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Génial
Une semaine a permis de prendre pleinement la qualité de cet hôtel. Ce sentir comme chez soit avec toute l’attention du personnel dans un cadre exceptionnel que du bonheur
2023년 12월에 7박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2023년 12월 26일
Cher Gérard,Merci pour cet aimable retour. Nous sommes ravis de lire que votre séjour ait été à la hauteur de vos attentes et que vous ayez particulièrement apprécié votre semaine dans notre Phare Parisien. Ce fut un sincère plaisir de vous accueillir au SO/ Paris et espérons pouvoir vous revoir de nouveau bientôt parmi nous ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Yolanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was superb
2023년 12월에 4박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2023년 12월 26일
Dear Yolanda, Thank you for sharing your feedback with us. It is a pleasure to read that you had an amazing experience in our Parisian Lighthouse and that you really enjoyed the service of our team. See you soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

8/10 - 좋아요

Gheorghe

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Amazing views, high prices & poor service
We loved the amazing views from our room, which was very comfortable. We travelled with a baby and managed to have our baby bottles sterilised by the room service team (after putting them in microwaveable sterilisation bags and giving lots of instructions to the team). Food from the hotel was good, though for the prices we were expecting a bit more. Sadly, the service was consistantly poor throughout our stay, be it the room service (we had to have a lot of back and forth discussions to ensure they would actually deliver what we were ordering, and among multiple blunders, we were overcharged once and given an already open jar of honey once), the restaurant service (the manager ended up reimbursing our breakfast orders to apologize), the Codage spa reservation team (45 min of back and forth to ensure we would get access to the hamman before our treatment and it turned out they didn't even end up booking the hammam and booked a 90 min treatment instead of a 60 min one), and the hotel reservation team ended up charging us for an extra bed we didn't ask for or get and that we had to contest.
2023년 12월에 7박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2023년 12월 26일
Dear Gheorghe,Thank you for taking the time to share your feedback with us. While I am happy to read that you absolutely loved your room and the views, I regret to see that the service you experienced didn't met your expectations. Please rest assured that our goal is to deliver a 5 stars experience from check-in to check-out and that your feedback will allow us to improve ourselves regarding the subject you mentionned. I hope that we will be able to welcome you back soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a lovely hotel, with wonderful people and great rooms.
2023년 12월에 4박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2023년 12월 26일
Dear Karen, Thank you for your feedback. It is a pleasure to read that you had a wonderful experience in our Parisian Lighthouse and we are looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Moushumee 님, san jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, modern, and new hotel. Rooms are great and staff was very helpful. The location is convenient and next to a metro but a bit far from main attractions in the south and north.
2023년 12월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2023년 12월 19일
Dear Moushumee,Thank you for sharing your impressions following your recent stay with us. It is a pleasure to read that you enjoyed your stay, especially our rooms and the service of our team. The entire SO/ Paris team is looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Kyle

2023년 11월에 5박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2023년 12월 19일
Dear Kyle, Thank you for rating your recent experience with us. It is a pleasure to know how much your stay was a success and we are looking forward to see you again soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Maurice

2023년 11월에 1박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2023년 12월 19일
Dear Maurice, Thank you for taking the time to rate your experience with us. It is a pleasure to read that your stay was a wonderful experience and we are looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris

4/10 - 별로예요

Lari

Nice hotel but poor execution
Service level doesn’t meet the criteria of a 5 star hotel. Young personnel who doesn’t have proper management and therefore many things go wrong. A decent 4 star hotel, but definitely not 5 star experience.
2023년 12월에 3박 숙박함
답변 제공: Stefan Viard 님, 2023년 12월 6일
Dear Lari, Thank you for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed our hotel and appreciate you recognizing our efforts. At SO/ PARIS, we strive to provide an excellent experience for all of our guests. Our team is dedicated to making each guest’s stay unique and unforgettable. We understand your comments and take them very seriously as we continually strive to improve our services. We value your feedback and hope that you will give us a second chance in the future so that we can show you what we can do best.Stefan ViardGeneral Manager – SO/ Paris

8/10 - 좋아요

Toufek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2023년 12월 7일
Cher Toufek,Nous vous remercions d'avoir pris le temps de noter votre expérience au SO/ Paris et espérons pouvoir vous accueillir de nouveau bientôt dans notre Phare Parisien. Stefan ViardGeneral Manager - SO/ Paris

10/10 - 훌륭해요

Micheline

2023년 10월에 3박 숙박함
답변 제공: Stefan Viard - General Manager 님, 2023년 12월 7일
Chère Micheline,Merci d'avoir pris le temps de noter votre expérience au SO/ Paris. Nous sommes ravis de constater que votre séjour ait été à la hauteur de vos attentes et espérons vous accueillir de nouveau bientôt dans notre Phare Parisien. Stefan ViardGeneral Manager - SO/ Paris