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아르카디아 비치 리조트 파타야 여행 후기

3.5 out of 5
아르카디아 비치 리조트 파타야
Soi Thap Phraya Arcadia Beach Resort, Pattaya

이용 후기

5.4
평점 10 - 훌륭해요. 40개 이용 후기 중 10개" "
평점 8 - 좋아요. 40개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 40개 이용 후기 중 4개" "
평점 4 - 별로예요. 40개 이용 후기 중 5개" "
평점 2 - 너무 별로예요. 40개 이용 후기 중 16개" "

6.4/10

청결 상태

4.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

4.0/10

친환경

이용 후기

2/10 - 너무 별로예요

choi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
정말 최악의 숙소
이호텔은 안내데스크가 없어 호텔 체크인 관련 안내를 받기위해 호텔스 닷컴을 통해 세번이나 전화를 요청했는데 마지못해 메일보내줌 도착하여 체크인 원한다고 전화하니 어떤여자가 전화를 받아 호텔 예약번호 알려달라고함 그래서 호텔스 닷컴으로부터받은 번호 수차례 불러주었더니 예약번호 아니라고 하면서 못오겠다고 약올림. 호텔에서 청소하는 사람과 통화시켜주니 한시간 지나서야 어떤 남자나타남 청소비를 500밧받겠다고 메일보냈으면서 700밧을 받겠다고함 그리고 보증금 천밧을 달라고 하면서 아무런 영수증도 주지않음 이상해서 영수증 달라고 하니 영수증내일 10 시에 가져다 준다고함 그다음날 10시에 밖에 나가지않고 기다렸더니 오지않음 알려준전화도 받지않음 화가날대로나서 호텔스닷컴에 항의하니 그때서야 청소하는 여자시켜 영수증 가져다줌 쳐크아웃관련 6시에 요청하니 가능하다 전화하면 오겠다고해서 체크아웃날 전화하니 또 전화 안받음 수십번 전화하니까 7시에 전화받고 빨리와달라고 하니 한시간지난 거의 8시가되서 와서 에어컨 리모콘이 두개인데 한개는 어디갔냐고 물음 화가났지만 참고 원래한개였다고 하니 선심쓰듯이 보증금 돌려줌 위치는 정말 최악입니다
2019년 6월에 3박 숙박함
답변 제공: Mee 님, 2019년 7월 4일
Hi Choi, I'm sorry for your bad day. For your information, we've sent you a welcome mail that said our you need to go to our office to take the key to avoid this problem, I'm sorry if you missed that information. I also have explained the details in the booking site that we have no reception onsite. Please kindly check your email more often next time. Again, we're sorry about what happened to you.

8/10 - 좋아요

John

좋아요: 숙박 시설 상태 및 시설
The room and location were absolutely fine but it took almost 30 minutes for someone to arrive and check me in. When they arrive they take 500 baht from me to clean room but no one come to clean room in 2 weeks that I stay there. I have already paid for the room, it is not my responsibility to pay for the room to be cleaned when I check out. Also when I arrive, room not have WiFi, they come to fix the next day but this should have been all sorted when I arrived. Overall it’s a good place to stay but they need to be more organised and also it is completely wrong to charge for cleaning when the room has already been paid for.
2024년 5월에 14박 숙박함

2/10 - 너무 별로예요

Vasili

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 14박 숙박함
답변 제공: Planb 님, 2024년 5월 9일
Thank you for review.

6/10 - 괜찮아요

ngai hang

좋아요: 숙박 시설 상태 및 시설
Swimming pool area are very dangerous for children
2024년 4월에 4박 숙박함
답변 제공: planb 님, 2024년 5월 9일
Thank you for review.

8/10 - 좋아요

B 님, Bullhead City

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The pools are fantastic. Walking 3 laps around the pools in the morning and 3in the evening is enough to get 10,000 steps in for fitness. The condo was a bit small, but that made it easy for the 2 air conditioners to quickly cool off the rooms. The refrigerator was tiny and could easily fit a medium one in the space provided. Condo was missing a few items to help clean, and organize, like a broom, small towels, a frying pan and some silverware. Also needed shower hooks to hang towels in the shower. I bought all of the aforementioned including stick on hooks with Command removable adhesives. Maybe $30-40 at the 20bant store nearby. It was like setting up a new apartment while just starting out, kinda fun. I left all items behind for the next tenants
2024년 3월에 25박 숙박함
답변 제공: Planb 님, 2024년 4월 4일
Thank you for the review. The accommodation will check according to customer comments.

2/10 - 너무 별로예요

Cameron

2024년 3월에 8박 숙박함
답변 제공: Planb 님, 2024년 4월 4일
Thank you for the review. The accommodation will check according to customer comments.

8/10 - 좋아요

Savino

La pulizia avrebbe bisogno di una supervisione più accurata in quanto il mobilio della cucina di truciolare, probabilmente non trattato, ospita qualche piccolo insetto e alcuni sportelli non chiudono bene. Ho trovato molto sporco sotto il letto e sotto il divano. In un appartamento, poi sostituito, ho trovato il letto con un piede rotto per cui inclinato. I bagni non vengono puliti con prodotti anti muffa per cui la trovi in diversi posti soprattutto nella doccia. Il soffione e la rubinetteria nella doccia non è pulito adeguatamente. Gli appuntamenti sono ben disposti e arredati adeguatamente ma come già scritto avrebbero bisogno di più attenzione. Non ho trovato le grucce dell'armadio e la cassaforte mi è stata portata un'altra perché quella nella stanza era bloccata chiusa. Il complesso condominiale è confortevole, con piscina e palestra anche se alcuni cuscini delle sdraio della piscina sono alquanto usurati e bucati.
2024년 2월에 7박 숙박함
답변 제공: Planb 님, 2024년 4월 4일
Thank you for the review. The accommodation will check according to customer comments.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Tom 님, 2024년 3월 2일
Will be nice to know what we can do better?

10/10 - 훌륭해요

Yngve

좋아요: 청결 상태, 객실의 편안함
Perfekt för långtidsboende
Lungt läge men bra geografiskt. Liten men välplanerad condo med separat sovrum, bekväm säng. Vardagsrum, pentry med utrustning för egen matlagning, stor platt tv hdmi, ljudinsolerande säkerhetsdörr. Hög standard. Stor poolanläggning i 2 plan, gym, garage och tvättstuga. Prisvärt. Yngve
2024년 1월에 15박 숙박함
답변 제공: Tom 님, 2024년 1월 31일
Thank you so much for taking the time to share your experience of our hotel room! We truly appreciate your feedback and are thrilled to hear that you enjoyed your stay with us. Your kind words inspire us to continue providing exceptional service to all our guests. We hope to have the pleasure of welcoming you back soon for another memorable stay. Warm regards, Mee

2/10 - 너무 별로예요

R

2023년 9월에 2박 숙박함
답변 제공: Planb 님, 2023년 10월 23일
Thank you for the review.

2/10 - 너무 별로예요

ItsMeAgain

별로예요: 숙박 시설 상태 및 시설
The pictures are scam!! and this is not a hotel! it’s a condominium!. the room was so small and no breakfast at all. When we saw the room we immediately book another hotel and got our money refunded asap. Please dont book here!!! im saving yall life😅
2023년 9월에 3박 숙박함
답변 제공: Planb 님, 2023년 9월 25일
Hi thank you for your review, we greatly appreciate the time you have taken to povide us with this valuable feedback. we are very sorry to hear that you didn't have a great experience in our hotel - our mission is to pro vide excellent guest experience, so we are sorry to have let you down.

2/10 - 너무 별로예요

MASAHITO

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
鍵の受け渡しの場所が分からず電話したら、部屋番号を教えてくれたので、直接ホテルに行く事ができました。部屋の鍵は開いていました。その後会社の女性が来て、部屋のクリーニング代として500バーツ徴収されました、前もって書いておいて欲しいです。wifiが繋がらないと伝えるとルーターを持って来てくれましたが、とても遅く使いづらかった。 キッチンに小さいアリがいて、食べ物を置くのが怖かったです。キッチンのスポンジも汚れていて使う気になれませんでした。 バスルームの柱から水が漏れていました。 2泊だったので我慢して過ごしました。
2023년 8월에 2박 숙박함
답변 제공: Planb 님, 2023년 9월 25일
Hi thank you for your review, we greatly appreciate the time you have taken to povide us with this valuable feedback. we are very sorry to hear that you didn't have a great experience in our hotel - our mission is to pro vide excellent guest experience, so we are sorry to have let you down.

4/10 - 별로예요

Justine

가족 여행
Kein Wlan & nur kaltes Wasser in der Dusche
2023년 7월에 1박 숙박함
답변 제공: Planb 님, 2023년 7월 27일
Thank you for the review. The billing we are based on the booking document, please check the total price in the booking details. Thank you.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 객실의 편안함
Gar nicht gut
Es gabt nur kaltes Wasser in der Dusche, und kein Internet. WLAN Zugang ist nur möglich für 5G und nichts anderes. Badezimmer Tür war kaputt usw.
2023년 7월에 1박 숙박함
답변 제공: Planb 님, 2023년 7월 24일
Thank you for the good review that you have given us, sorry about the mistake, we will fix it to make it better.

6/10 - 괜찮아요

John

not like pictures
condo not hotel,not friendly to guest
2023년 7월에 7박 숙박함
답변 제공: Planb 님, 2023년 7월 24일
Thank you for the good review that you have given us, sorry about the mistake, we will fix it to make it better.

2/10 - 너무 별로예요

Rafahxat

2023년 3월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 객실의 편안함
Stressful start
Price was great. We spent 1.5 hrs finding a key drop of place that you were to go spending taxi drivers time money to find out that was an old rule but not deleted from booking. The place was great resort with fabulous pool. No communication with property when wanted to make a change to a day arriving and willing to stay the extra day due date change of flights.
2022년 11월에 4박 숙박함
답변 제공: Plam 님, 2023년 1월 1일
Thank you for stay with us

2/10 - 너무 별로예요

Rodchana

2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

Mark

단체 여행
별로예요: 청결 상태, 객실의 편안함
The complex outside was nice unfortunately the rooms furnishing was stained and not clean charging 500 baht cleaning and never had cleaned
2022년 9월에 3박 숙박함
답변 제공: Jae 님, 2022년 9월 24일
Thank you for the review and sorry for the inconvenience, we will improve it.

6/10 - 괜찮아요

Bjarne

Meget dårligt internet
2021년 11월에 14박 숙박함
답변 제공: Tom 님, 2022년 1월 1일
Tak for din review, vi har mobile internet men kun hvis du ønsker det da vi ikke pt har installeret nyt internet pga covid og kun bookinger i weekenderne.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
มันคือคอนโดที่ปล่อยให้เช่า ไปถึงตอนแรกก็งงๆว่าต้องไปตึกไหนอะไรยังไง ไปถึงฝนก็กำลังตกอยู่แล้วต้องเดินเข้าไปอีก ก็สื่อสารกับพนักงานได้งงๆ สรุปต้องไปไหน รถจอดที่ไหน เพราะว่ารถตู้มันขับเข้าไปไม่ได้ แต่ที่พักค่อยข้างใหม่มากๆ และสะอาด บรรยากาศโดยรวม ดีมากๆ ที่พักสวยงาม สระว่ายน้ำสองชั้นดีมากๆ ส่วนห้องพักมีติตรงประตูห้องน้ำห้องนึงกลอนมันล็อคไม่ได้ นอกนั้นโอเคหมด
2020년 10월에 1박 숙박함
답변 제공: เจี๊ยบ 님, 2020년 10월 8일
ขอบพระคุณลูกค้าเป็น อย่างสูง

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 9월에 2박 숙박함
답변 제공: Jeab 님, 2020년 10월 5일
Thank you so much.

10/10 - 훌륭해요

Toke

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great pool
Super nice stay with amazing pool and gym.
2020년 9월에 1박 숙박함
답변 제공: Jeab 님, 2020년 9월 21일
Thank you very much :)

6/10 - 괜찮아요

실제 이용하신 고객

2020년 8월에 1박 숙박함
답변 제공: Jeab 님, 2020년 9월 21일
Thank you for staying with us.

4/10 - 별로예요

Les 님, London

연인과의 여행
We didn’t really like the property very much! On arrival we had a confusing wild good chase just to find the house where the key to the apartment was located. There was no reception desk at the complex. When we did eventually find the house, the key wasn’t in the wasn’t in the security combination locked box on the was as per the instructions. It was in fact in the hands of a lady demanding 500 TB for a cleaning fee. Something that wasn’t clear at the time of booking. Anyway, we only stayed one night out of the 4 booked and checked in somewhere else.
2020년 3월에 4박 숙박함
답변 제공: Mee 님, 2020년 3월 18일
Hi Les, I'm so sorry to hear that. The cleaning fee is stated in our term and condition and we also have sent you the welcome mail instruction. We're sorry if you missed that information.

10/10 - 훌륭해요

Mikko

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2020년 2월에 20박 숙박함
답변 제공: Mee 님, 2020년 3월 18일
Hi Mikko, thank you so much for your kind feedback, I hope to see you again!

2/10 - 너무 별로예요

Hikaru

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2020년 3월에 2박 숙박함
답변 제공: Mee 님, 2020년 3월 18일
We're so sorry for the inconvenience! Can you please let us know how can we improve our service? We'd love to hear more! Please write us an email on how can we do better for our customer, :)

4/10 - 별로예요

실제 이용하신 고객

2020년 1월에 1박 숙박함
답변 제공: Mee 님, 2020년 3월 18일
We're so sorry for the inconvenience! Can you please let us know how can we improve our service? We'd love to hear more! Please write us an email on how can we do better for our customer, :)

10/10 - 훌륭해요

maziar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 star
Perfect.good location.perfect service.i enjoyed.i will back again.clean apartment.pool was amazing.
2020년 1월에 7박 숙박함
답변 제공: nanii 님, 2020년 1월 30일
Thank you for your feedback and recent stay with us. I am glad you enjoyed your stay. Do come back again.

2/10 - 너무 별로예요

Shan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
圖文不符 房間好多蟑螂
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Doubke charge on cleaning 1300thb
The communication is terrible. I got 12h later a reply on What's App. The cleaning fee is charged with 600thb. When u arrive u have to pay Again 700thb for cleaning!!! 1300thb for cleaning. A way to much! Apartment is clean and very good Equipped. 2 big TVs and comfy bed!
2019년 8월에 3박 숙박함
답변 제공: Mee 님, 2019년 9월 15일
Hi Kenneth, thanks for your feedback. It's not a double charge for the cleaning. Cleaning fee that you paid within your booking is only for one time cleaning upon your check in. If you want your room to be cleaned after you check in, you need to pay an additional fee. We're sorry for this limitation but we're using a cleaning agency because we're not a hotel with permanent housekeeping staff. Kindly please contact us through your booking platform for the faster response because our phone is always busy with calls and hundred chats. Anyway, I'm happy that you liked your room and I hope to see you again!

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 7월에 13박 숙박함
답변 제공: Mee 님, 2019년 8월 9일
Thanks for your feedback. Can you please let us know how can we improve our service? We'd love to hear it from you.

4/10 - 별로예요

Umaporn

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I got bad service from that lady not want to go back again
2019년 7월에 1박 숙박함
답변 제공: Mee 님, 2019년 7월 22일
Hi Umaporn, Can you please let me know the name of the lady and what she did to you? We'd love to warn our staff and train them again so we can provide good service for our customers.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
還可以
這不是飯店，是一般公寓。房間很漂亮，泳游池跟健身房也都可以使用，沒有提供盥洗用品。但要注意，hotel.com網站上的價格並不是總價，等你入住時他會要求付強制性清潔費500-750泰銖(依房間大小不同而定)，這個費用在你的訂房確認上也會提到，要注意。
2019년 4월에 1박 숙박함
답변 제공: Mee 님, 2019년 5월 28일
Thank you for your kind response. You're right we have cleaning fee and it's stated in the website. We don't have any hidden fee outside that. You're welcome to come back again! :D

10/10 - 훌륭해요

실제 이용하신 고객

2019년 5월에 1박 숙박함
답변 제공: Nanii 님, 2019년 5월 24일
Thank you so much for your feedback and recent stay with us.We look forward to hosting you again

8/10 - 좋아요

Y 님, TOKYO

좋아요: 청결 상태, 숙박 시설 상태 및 시설
ホテルではなくコンドミニアム。現地不動産屋へ事前に赴いてカギを借り、カギはそのままテーブル上に置いて帰るだけ。らくではあるが事前にこの仕組みが気付きにくい。直接コンドミニアムに行っても彼らは貸し手ではないので「レセプションどこ？」と尋ねても「？？？」状態。ここはエクスペディア上でもっとわかりやすいとよかった（なんとか読み漁ってバイタク往復200B程度でカギを借りに行った）。なんだかんだで2時間ぐらいは余計にかかった計算。またホテルでないため朝食はないし、バスタオルすらないのは注意点（シャンプーとボディジェルはあった）。不動産屋も「A-D棟まであるよ」とか教えてくれなかったし、全体図も見当たらないので、自分の部屋を探すのも苦労するはず。食事もしづらいので基本はバイタクで出かける感じ。あとはずっとプールにいたので食事はとなりのファミマばっかり。プールやジムが非常に充実していてとてもよい。ビーチには行かずずっとここで過ごした。1LDKの部屋は2人だとややせまいか。ベッドはおそらくキングなので充分だろう。ただ4階の部屋にでかいゴキブリが出てしまったので、急きょ殺虫剤を買いに行った。これは事故的なものかもしれないがかなりつらかった。それさえなければ、また部屋に入ってこの施設を使えるようになりさえすれば、とてもよい施設だと思った。ただここを別荘として買うかというと、プール以外はいまいち（立地、つくり）だし、たぶん買わない。また繰り返すがホテルではないので前述のように基本的なサービスはゼロ。
2019년 5월에 2박 숙박함
답변 제공: Mee 님, 2019년 5월 14일
Thank you for your feedback. We're sorry for the inconvenience you had. We will put your feedback as our concern to improve our service quality. We hope to see you again in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
จองพร้อมชำระเงินเรียบร้อย เข้าเช็คอินโดนปฏิเสธการเข้าพักเพราะแอร์เสีย ให้ติดต่อขอเงินคืนจากผู้จำหน่ายเอง
2019년 5월에 1박 숙박함
답변 제공: Mee 님, 2019년 5월 11일
We're sorry for the inconvenience. However, we have non-refundable policy in every reservation so we can't process a refund. In regards of the AC, it's easier for us to track the issue if you can share your booking number because we always follow up guest's complaint like this and fix the AC as soon as the issue occured.

2/10 - 너무 별로예요

On

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
HORRIBLE and stressful communication.
Avoid at all cost if you don't want any stress. First of all, the place isn't actually a hotel, but a condo. So they DONT HAVE A CHECK IN COUNTER. There is no staff or check in at the condo. When I checked the fineprint of the confirmation email, it turns out that we have to first go to another location to check in. Said location is 10+ minutes away by car. They don't even give you a phone number. They give you a name only for the other hotel that you're supposed to go to to check in. I was lucky I had Internet on my phone to try and search for a number. But even then, in Thailand, most tourists get a WiFi only travellers SiM card so they can't actually call the place. I had to borrow the phone off some passerby to finally call the place. And when I did call, they kept asking for some "booking number" that was seperate from the hotels.com confirmation number. They knew my name and said I was on the list, but kept trying to push me away because I didn't have the "booking number". Finally when they did agree that I was who I was, they told me to wait "5 minutes" at the lobby. But it took the lady 1 hour to get there. So there I was, waiting for an hour outside a lobby for a "hotel" I couldn't even check into at the place. The place itself is great. Its just an absolute nightmare to check in. And the hotels.com website doesn't have any info on the check in process until after you confirm.
2019년 4월에 4박 숙박함
답변 제공: Mee 님, 2019년 5월 30일
Hi there! Thanks for your feedback. We're sorry for the inconvenience you had when you check in. However, we've sent our contact and our check in information to your email. I'm sorry if you missed that information. We also stated in the booking.com that our check in is not on-site. Again, we're so sorry if you missed this information. We tried our best to avoid check in complain so we wrote the information every where possible.

10/10 - 훌륭해요

Toke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great resort
It was a pleasure to stay in this brand-new room with amazing big gym, the pool area is also really nice very good location near the main road to Pattaya.
2019년 4월에 1박 숙박함
답변 제공: Jeab 님, 2019년 5월 2일
Thank you so much for taking your time out to provide your feedback.