Pays De Lure, Bourgogne-Franche-Comté hotel rooms at the Best Western

"The stay was great at the Mercure Belfort. Just a one night stopover but it was very good. Staff were very helpful and the room was lovely. Ate in the bar/restaurant connected to the hotel, this was all deck out for Halloween and was quite buzzing busy. Never the less we got a table and the food was good. We also charged the car overnight and the charger was good, perfect for overnight charge. Would definitely stay again."

"Excellent staff and comfortable and Excellent bed! Parking was a breeze (garage door next to property for outside secure parking ) ac in room. Perfect in town conveniece without the extra hassle thst comes with being in town if you know what I mean. Id stay again. "

"Cecile was very welcoming and friendly. She directed us to some very secure parking for our motorbikes. Breakfast was good. Rooms comfortable. Highly recommended. "

"Nice appartement with small kitchen 2 rooms with connecting door. Two small balcony's just enough for 4 people. Perfect dark window shutters and two badrooms/ toilets. Also nice organized swimming pool. "

"L’immeuble est un battement patrimonial qui ressemble à un musée. Quel plaisir d’y séjourner !!!"

"I absolutely loved the staff at this property. They were personable, pleasant, and quick to point out things to do in the area. I stayed here for two nights and would give the experience 5 stars easily!"

"nice boutique hotel"

"The hotel is in a non-walkable area to the city center, the public transportation from this place is not frequent. When I arrived to my room, there was a worm in my room and I have to clean it by myself because there was no cleaning service at the hotel on Sunday night when I arrived. I ordered a burger, I received it without a meat inside. They offered me the meat after in a dish to add it. There was one receptionist girl doing everything because the was alone at the weekend, and she was so nice. When I talked to the manager regarding the room hygien and the worm inside my room. He refunded me a small amount around 40 euro after consulting the owners who were available at the hotel instead of refunding the whole amount, and he threatened me not to talk. He was rude, instead of saying sorry, he said I removed for you one night (which was not the case) and he said don't put anything online. I smiled for this poor guy. I am sure he is a new manager and he doesn't know how to deal with customers. In conclusion, it is my worst experience for an ibis hotel and one of my worst experience in all hotels that I have visited before in more than ten years of travel. I will not repeat it there, and I don't recommend it to anyone."