숙박 시설 내 편의 시설/서비스

레지던스 인 바이 메리어트 펜서콜라 다운타운 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 197개 이용 후기 중 112개" "
평점 8 - 좋아요. 197개 이용 후기 중 69개" "
평점 6 - 괜찮아요. 197개 이용 후기 중 10개" "
평점 4 - 별로예요. 197개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 197개 이용 후기 중 4개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Teresa

Great location to area attractions! Nice clean hotel, great breakfast and friendly staff! I watch here again!
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 16일
Dear Teresa,Thank you so much for the five-star review! We're so pleased you enjoyed our convenient location and comfortable, clean accommodations. We'll pass your compliments on to the team, and we hope you'll visit us again soon.

10/10 - 훌륭해요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was better than expected. Paula at the front desk was very efficient and helpful. Would stay here again.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Laura,Thank you for staying at Residence Inn Pensacola Downtown. Hosting you was a pleasure, and we're so happy you appreciated our clean accommodations and friendly atmosphere. We will pass along your compliments to our staff. Thank you again for your feedback. We hope to see you soon!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

LaRonda

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean, pet friendly.
2023년 11월에 2박 숙박함

8/10 - 좋아요

myrna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed is super comfy. The suite was exceptional, like a one bedroom apartment. The outdoor pool and sitting area was very nice too. It was quiet and I felt very safe, as there is 24-hour staff on site. I was told the rooms would be serviced every other day, that is fine, however, only the bath towels were changed out, nothing else. The beds were not made during my stay (except by me), the kitchen towels were not changed out, the soaps were not replenished (small bath bar, dish liquid). It is missing the "clean detail".
2023년 9월에 6박 숙박함

8/10 - 좋아요

Victoria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Review
Clean-Front Desk Friendly and Helpful!-Difficult to open and Difficult to close room door.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Bryan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Emily did an outstanding job with our reservations and even called me in advance to confirm my room requirements. I would highly recommend this property for anyone planning a stay in Pensacola.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Julia 님, Arcata

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were extremely helpful and friendly.
2023년 4월에 6박 숙박함

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Roger

2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Helen

좋아요: 청결 상태
No tennis or bikes, despite the description
The description stated there were tennis courts and bike rentals; no such thing. Had an outdoor pool but it was too cold to use. Paid extra to stay there for the amenities. The breakfast was really scarce with mostly prepackaged foods. I assume this is due to COVID. Bad scrambled eggs. I think they were heated in a bag and then served in the bag. Uck! The area was good, near lots of restaurants and relatively close to downtown.
2022년 10월에 2박 숙박함

2/10 - 너무 별로예요

Mark

출장 여행
별로예요: 직원 및 서비스
Deceptive hotel
Said dog friendly, we had already prepaid our room. No mention of a fee in their ad and then wanted us to pay $100 for one night for our dog. Said would cancel our booking but have not seen that yet
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staying here while seeing Jeff Dunham at the Bay Center. Awesome decision!!! Will definitely come back!
2022년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
The sound carried from the hallway into the room, waking the person sleeping on the couch every time someone else on the floor left their room. There wasn’t any peaceful sleep to be had from 5 am on.
2021년 12월에 1박 숙박함

8/10 - 좋아요

Matthew 님, Lawrenceville

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
For a $300 a night hotel it was very disappointing. A small hot breakfast was only provided during the week. On the weekend, a "box" was provided containing a small water, small yogurt, a tangerine, and a packaged muffin or sweet roll. On Saturday morning they ran out of boxes before 8am, and I was given a muffin. My room key didn't work the day before I left, and I had to have it re-activated. It is pet-friendly; however, contrary to their advertisement there are no pet walk areas with bag stations and people let their dogs poop anywhere without picking it up. Not sure where the picture of the lovely pool area and fire pit was taken. It definitely wasn't at this property.
2021년 10월에 3박 숙박함

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet, clean, and comfortable. I am in town for a baseball game and this was a great place to stay.
2021년 5월에 1박 숙박함
답변 제공: GM 님, 2021년 5월 16일
Dear Katherine, Thank you for taking time to review your recent visit with us! We are glad to hear you had an enjoyable stay. We hope you will choose to stay with us again when you come back for another game! Go Wahoos!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice veiw of the water. Was walking distance to see hockey. Only bad thing was no hot water in room.
2021년 5월에 1박 숙박함
답변 제공: GM 님, 2021년 5월 16일
Thank you for taking time to review your recent stay with us! We are glad you enjoyed your view and the hockey game. I am sorry to hear you had trouble with the hot water! Our boiler is chugging away to keep up with demand and sometimes you have to let the water run a bit to get it heated up. We hope you will choose the Residence Inn when you return to Pensacola.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great but we Suggest you request a room on 3rd floor and quiet side. Traffic noise can be bad and the bridge is not back open, yet. Several excellent restaurants in walking distance.
2021년 4월에 7박 숙박함
답변 제공: GM 님, 2021년 4월 26일
Thank you for taking time to share your feedback regarding your stay with us. We think our location is pretty great, too! I apologize that the road traffic disturbed your visit with us. It has been a little different with the bridge closure for sure. We hope you will choose to stay with us again when you return to Pensacola!

10/10 - 훌륭해요

alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 2박 숙박함
답변 제공: GM 님, 2021년 4월 26일
Dear Alicia, Thank you so much for taking time to review your visit with us. We appreciate you ranking your stay 10 out of 10! We hope to see you again soonn!

2/10 - 너무 별로예요

Jonanthan

별로예요: 직원 및 서비스
Bad stay
Missing a very expensive piece of jewelry. That I know I took off in the room. Also front desk kept my ID instead of giving it back to me the hotel keys at check in. They said they called to let me know it was there, but I was in the room for an hour and got no calls. Also could’ve walked it to my room but did not.
2021년 4월에 1박 숙박함
답변 제공: GM 님, 2021년 4월 26일
Dear Jonanthan, Thank you for taking time to review your recent stay with us. I am sorry that we didn't take the initiative to return your ID to you in your room. We should have done that. I am also so sorry to hear that you are missing a piece of jewelry! We did check the room, the garbage, the linen and the dryer vent but were unable to locate the item. I hope you have since recovered it. Please consider giving us the opportunity to rectify your impression of our property if your travel plans bring you back to Pensacola.

8/10 - 좋아요

Leif

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함
답변 제공: GM 님, 2021년 3월 30일
Dear Leif, Thank you for ranking us 8 out of 10! Please let us know what we could do better and we hope you will visit us again!

10/10 - 훌륭해요

실제 이용하신 고객

2021년 3월에 1박 숙박함
답변 제공: GM 님, 2021년 4월 26일
Thank you so much for taking time to complete a review of your recent stay with us. We are happy to hear we earned a 5 out of 5! We look forward to accommodating your next visit!

10/10 - 훌륭해요

Davon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The feel you want and deserve.
If you've not experienced a Marriott hotel, you are truly missing out on comfort, quality, and the home style feel with a suite within the Residence Inn. All this, with style and upscale feel.
2021년 3월에 1박 숙박함
답변 제공: GM 님, 2021년 3월 30일
Dear Davon, WOW! Thank you so much for your glowing review! We are so glad you enjoyed your stay and we hope to be your "home away from home" when you come back to Pensacola.

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함
답변 제공: GM 님, 2021년 4월 26일
Dear Douglas, Thank you so much for taking the time to review your recent stay with us. We were delighted to learn we scored an 8 out 10! Please let us know what we can do to reach a perfect 10! We hope you will stay with us when you return to Pensacola.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This location is great! Beautiful scenery!
2020년 12월에 9박 숙박함
답변 제공: GM 님, 2021년 1월 4일
Thank you so much! We appreciate your feedback! Happy New Year!

10/10 - 훌륭해요

Wesley

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you! the poster children for travelers aid.
Our car died on I-10 heading home to Jackson, Mississippi from Destin, Florida. We spent an entire day getting the vehicle towed to a mechanic in Pensacola. Needless to say, when we arrived we were exhausted. The staff could not have been more accommodating. Of course, the next day, we had been told our car would be ready, but it was not meant to be. The staff allowed us a late checkout because we had no idea when the mechanic would finish with our car. We stayed again that night, and the following day, the staff treated us the exact same way. That day, when our car wasn’t finished until 5pm, they held our luggage so we didn’t have to haul it around in ubers. Not only that, they let us stay in the room we had been in until we found out for sure when the car would be ready. They could have easily just let us sit in the lobby. Such a kind gesture in such a stressful situation will be what sticks with me from my vacation this year. You never know what someone else is going through. thank you.
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

Delaine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함

8/10 - 좋아요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good, clean, hotel for Overnight Stay
Good, clean, hotel that was following recent Covid guidelines for cleaning and sanitation. Would recommend for families as this is a suite hotel if you need the extra room.
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

Tamekia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 2박 숙박함

10/10 - 훌륭해요

Cory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
별로예요: 직원 및 서비스
Terrible check in the lady at the front desk had no clue how to check us in and we had to wait 15 minutes for a coworker to show up. Unacceptable
2020년 5월에 1박 숙박함
답변 제공: General Manager 님, 2020년 6월 4일
First impressions are everything, and it is upsetting that we failed to make a favorable one. Rest assured that we will use your feedback to improve so that our future guests can experience a much warmer and swifter welcome. We hope you enjoyed your trip to Pensacola and we wish you well.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of this hotel was perfect making it an easy ride to the beach or downtown! The room was extremely clean, well equipped, and spacious. We will definitely return to stay!
2020년 5월에 1박 숙박함
답변 제공: General Manager 님, 2020년 6월 3일
From our fantastic location to our well-equipped rooms, we're delighted that you had everything you needed for a comfortable visit. We look forward to seeing you again at Residence Inn Pensacola Downtown, so don't be a stranger!

8/10 - 좋아요

실제 이용하신 고객

2020년 5월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 5월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value and location. The breakfast staff was accommodating and gracious.
2020년 1월에 1박 숙박함
답변 제공: General Manager 님, 2020년 1월 14일
Guest satisfaction means a lot to us, so we were glad to achieve this during your recent visit, courtesy of our remarkable service and convenient location. We look forward to sharing another full-value experience with you at Residence Inn Pensacola Downtown should your adventures bring you back this way!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that you had a full kitchen and the breakfast was great!
2020년 1월에 1박 숙박함
답변 제공: General Manager 님, 2020년 1월 8일
Thank you for choosing Residence Inn Pensacola Downtown! It is terrific to hear that you enjoyed your room. Our well-appointed accommodations are designed to deliver a home away from home feeling. We're happy that breakfast stood out as well! Come back and see us again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함

2/10 - 너무 별로예요

Katharine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Crooks
$100 pet fee for one night is insanity. Loud group of adults in the lobby upon arrival at 10pm, front desk person did nothing to assure me they’d be quiet anytime soon. She also saw me walk in the front door to check in (with luggage) and answered a phone call and took her time to book a new reservation instead of helping me. Customer service 101, help the person standing in front of you, not the person on the phone who might be coming to your hotel in 3 weeks, Paula.
2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 11월에 1박 숙박함

8/10 - 좋아요

jennifer

2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pensacola on Business
Staff was friendly, room was comfortable and quiet. Would recommend to others.
2019년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Whole suite for a reasonable price. Close to downtown.
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

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2019년 9월에 1박 숙박함

10/10 - 훌륭해요

Monico

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
This place was great , we wanted to stay close to the beach but not to the point where everything was covered in sand . Awesome location and great staff , rooms were clean and full size fridge is a big plus along with kitchen . Will definitely be back .
2019년 9월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태
Very helpful clean great job on the visit and the staff was super
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good stay.
The bathroom needed a little attention but by no means terrible. The breakfast was nice, but if you were not early, you would not get a waffle or some other desired item. Coffee of choice should have been served until 9:30 for late risers. We actually thought breakfast should have been served until 9:30 and then put away. We didn’t like getting there at 9:00 and things being put away and juice and coffee being gone. One lady was super nice. We experienced her the first two days only. She wore a hair net. You could tell she cared about making a difference for others. The other two ladies were cranky and did not care about the guests at all. Front desk was super nice and other staff members were very cordial and helped with anything you needed. I would not hesitate to stay again, but I would probably ask for certain things to be done before arrival.
2019년 6월에 6박 숙박함