외관

스프링힐 스위트 바이 메리어트 피오리아 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 615개 이용 후기 중 233개" "
평점 8 - 좋아요. 615개 이용 후기 중 187개" "
평점 6 - 괜찮아요. 615개 이용 후기 중 92개" "
평점 4 - 별로예요. 615개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 615개 이용 후기 중 43개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

8/10 - 좋아요

Douha

별로예요: 객실의 편안함
친절한 호텔
출장으로 머물기에 괜찮은 편입니다. 다만 방이 너무 건조하더군요. 히터가 작동할 때마다 작동 초기와 후기 클릭 소음이 거슬려 잠을 설칠 수 있습니다. 직원들의 친절도는 훌륭합니다. 조식도 수준 대비 괜찮은 편입니다. 주변에 쇼핑몰이 있어서 걸어서 다니기에 좋습니다.
답변 제공: General Manager 님, 2017년 1월 12일
Dear Douha, Thank you for taking the time to submit a guest review of your stay with us! We are delighted to hear you were pleased with your stay and hope to see you again soon if your travels bring you back to the area! Thank you and Regards, Jeff Gilkerson GEA

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
답변 제공: Alexis Wright 님, 2016년 2월 6일
Thank you for your feedback. We hope to see you back next time you are in Peoria.

2/10 - 너무 별로예요

Yolanda

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The carpet and bathroom need to be changed. The carpet is dirty and bathtub is disgusting.
2024년 3월에 1박 숙박함
답변 제공: Curt B, GM 님, 2024년 3월 28일
Dear Yolanda, I do apologize, our carpets are clean, unfortunately they are permanently stained due to previous guests. Both the professional cleaning teams and our team have been unable to remove these stains. Again, our apologies.

8/10 - 좋아요

Tony

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for an overnight on the way through town. Computer system was down, but desk clerk was great and got us checked in quick.
2024년 3월에 1박 숙박함
답변 제공: Curt B. 님, 2024년 3월 28일
Thank you for taking the time to share your experience. We are sorry for the inconvenience with our computers, but glad that we delivered a quality stay. Travel safe and come back soon.

10/10 - 훌륭해요

Kristine 님, North Liberty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just a night over but was comfortable and close to airport. Everyone was helpful.
2024년 3월에 1박 숙박함
답변 제공: Curt B, GM 님, 2024년 3월 18일
Dear Kristine, Thank you for the kind words. Travel safe and we hope to see you back soon.

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice king bedroom with sofa and suite. No hot tub as advertised and pool was closed.
2024년 3월에 2박 숙박함
답변 제공: Curt B, GM 님, 2024년 3월 18일
Dear Robert, Our hotel has not offered a hot tub since 2019. I apologize that you were mis-informed. And yes, unfortunately our pool is currently closed. We are working as quickly as possible to get this re-opened. We apologize for any inconvenience.

10/10 - 훌륭해요

Lisa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful and made us feel welcomed
2024년 1월에 2박 숙박함
답변 제공: Curt B, GM 님, 2024년 2월 15일
Thank you for the great review. We appreciate you and hope to see you again soon.

10/10 - 훌륭해요

Patricia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about my stay. Perfect! 👍👍👍👍👍👍👍👍👍
2024년 2월에 1박 숙박함
답변 제공: Curt B, GM 님, 2024년 2월 11일
Thank you so much for the great review. We appreciate you and hope to see you again soon.

8/10 - 좋아요

DARREN

2024년 1월에 2박 숙박함
답변 제공: Curt B, GM 님, 2024년 3월 28일
Thank you for taking the time to share your experience. We appreciate you and hope to see you again soon.

8/10 - 좋아요

Andrea

2024년 1월에 1박 숙박함
답변 제공: Curt B, GM 님, 2024년 1월 31일
Thank you for taking the time to share your experience. We appreciate you and hope to see you again soon.

2/10 - 너무 별로예요

Casey

2024년 1월에 1박 숙박함
답변 제공: Curt B, GM 님, 2024년 1월 9일
Casey, We are sorry that we failed your expectations. If you would please contact us, as we are here to make right on our service promises. For your reference in the future, if you have a challenge with a stay, please speak with the front desk or manager on duty so that we can immediately address your concerns. Looking forward to resolving your challenge.

2/10 - 너무 별로예요

Marta

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Curt B, GM 님, 2024년 1월 8일
Marta, We are sorry that we failed to exceed your expectations. Please let us know how we could better serve your.

6/10 - 괜찮아요

Lilibet

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
The location is convenient and the cleaning are good. But the pool was closed, they won't tell you on media. The breakfast was fine but the coffee machine does not work.
2023년 12월에 1박 숙박함
답변 제공: Curt B, GM 님, 2024년 1월 8일
Our apologies that you did not notice that our website states our pool is closed. We also have a sign on the desk and allow guests to cancel at no penalty if this is a concern. I do not know what you are referencing with "coffee machine" as we do not have a coffee machine for guests in the lobby nor has our coffee machine been broken. My apologies for any inconvenience.

2/10 - 너무 별로예요

Misty

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I canceled my reservations and this place charge my credit card $90. I didn’t stay there I wouldn’t now it’s disgusting.
2023년 12월에 2박 숙박함
답변 제공: Curt B, GM 님, 2024년 1월 1일
Dear Misty, In researching your concern, I do not see that you ever stayed or were billed. I encourage you to contact Expedia as their system and ours show you were never billed. If we can be of assistance, please contact us directly.

8/10 - 좋아요

Jessica

2023년 12월에 1박 숙박함
답변 제공: Curt B, GM 님, 2024년 1월 31일
Thank you for taking the time to review our hotel. Travel safe and come back soon.

6/10 - 괜찮아요

Gertrude

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Staff were welcoming and pleasant
2023년 12월에 2박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 27일
Thank you for recognizing our staff. We are sorry that we did not exceed your other expectations and hope that we will be able to do so on your next visit. Travel Safe.

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Genesi (im sorry if i misspelled her name) was at the front desk. My family and i were going to find another hotel because the pool was down. She was so kind and went so far above and beyond that we decided to stay without the pool.
2023년 12월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 26일
Thank you so much for recognizing Jenneci. She will love that you remembered. her. Travels safe and come back soon.

10/10 - 훌륭해요

Tyra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything, Curt at the front desk was very welcoming!
2023년 12월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 22일
Awww, thanks. We are thrilled that you had a great day. Thanks for recognizing us.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 18일
Thank you for the great score. If there is anything you can tell us that MADE YOUR STAY, or that you would like to see us improve. This is a great place to share both with us. Again, thank you.

10/10 - 훌륭해요

JAMES

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and quiet
2023년 12월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 10일
Thank you so much for taking the time to share your experience. We appreciate you and hope that you come back soon.

4/10 - 별로예요

Susan

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Toliet was broke, water ran all night.
2023년 12월에 2박 숙박함
답변 제공: Curt B, 님, 2023년 12월 10일
Susan, we are so sorry that you had this experience. If you haven't already reported this to the front desk staff, make sure you do so that we can get you taken care of. Travel safe and please accept our apologies.

2/10 - 너무 별로예요

Debbie

2023년 11월에 2박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 6일
Thank you for taking the time to review the hotel. Tough as it is to receive a bad review, we are able to learn and improve from them. Please let us know what we could do better and of course, let us know if there is anything we can do to assist you further.

2/10 - 너무 별로예요

Samantha

2023년 12월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 6일
We are sorry that we failed to exceed your expectations. Please please please, always engage the staff when something goes wrong. Our team is there to make things rights. If we can be of assistance now or in the future, please let us know.

8/10 - 좋아요

Jennifer

2023년 12월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 6일
Thank you for taking the time so review the hotel. Please always share what we did right or wrong so that we can continue to improve. Again, thank you for your time.

2/10 - 너무 별로예요

Jordan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room wasn’t what I reserved. Pools heater is broken. Not working. Cable tv didn’t work. Drove 7 hours to cancel at check in. Second location booked through Expedia that the pool is closed or under maintenance.
2023년 12월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 6일
Thank you for taking the time to share your experience. We have noted on our website that our pool is down. In these difficult times, we are waiting on a part for our heater, and did not want to offer a poor experience to our guests. Our TV however, has had no issues and we would have been a simple fix if you had notified us. The room you received was exactly the room type that you reserved, as noted on your reservation, so I am unclear what the expectation was that we missed. Still we are sorry that we failed you and hope that you will consider us in the future.

4/10 - 별로예요

denise

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스
HAD NO INTERNET!!!!!!
2023년 11월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 3일
We do apologize that our internet went down for about an our. Thank you for letting us know.

8/10 - 좋아요

jennifer

2023년 11월에 2박 숙박함
답변 제공: Curt B, GM 님, 2023년 12월 18일
Thank you for taking the time to share your experience. We always like to hear from you, both in what we have done right and how we can better meet your needs. Thank you again.

4/10 - 별로예요

toussaint

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Currently, Springhill Suites are running commercials. I stayed at a Springhill property on KY so I trusted the brand. Unfortunately, this property the room is disgusting. There items on the room from the last guest that tells me the room wasn’t cleaned. The mattress is old, stains throughout the couch and carpet. Like the tub looks like someone bathed and didn’t clean it. We didn’t have a comfortable rest and were too scared to shower.
2023년 11월에 4박 숙박함
답변 제공: Curt B 님, 2023년 12월 3일
I do apologize, we are indeed an older property. This has led to discoloration of our carpet and tubs that while clean, do not look like new. I apologize for this, we are working to improve it as quickly as possible. Thank you for your loyalty.

10/10 - 훌륭해요

Jeanette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We Love Staying There Because Of The Choices Of Restraunts!
2023년 11월에 3박 숙박함
답변 제공: Curt B 님, 2023년 12월 3일
Thank your for choosing us.

4/10 - 별로예요

Angel

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
It was just close to my relatives house
2023년 11월에 2박 숙박함
답변 제공: Curt B 님, 2023년 12월 3일
Thank you for choosing us.

4/10 - 별로예요

William

Breakfast sausage hard as concrete. No water availability only fortified water. Toaster not working. Had to ask for napkins Stayed several days. Eggs only available one day.
2023년 11월에 4박 숙박함
답변 제공: Curt B 님, 2023년 12월 3일
We do apologize for your experience. We have now added ice water per your request. Our menu does vary daily as per our brand. This includes items such as breakfast quiche, and breakfast sandwiches in addition to eggs. We are sorry this was not to your liking. Travel safe.

4/10 - 별로예요

Hilary

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 11월 21일
Thank you for taking the time to share your experience. It is always helpful for us to hear what we did right or wrong and not just a score. It is only through feedback such as yours that we are able to identify customer needs. Thank you again.

6/10 - 괜찮아요

Amanda

가족 여행
2023년 11월에 2박 숙박함
답변 제공: Curt B, GM 님, 2023년 11월 20일
Thank you for taking the time to review us. If ever we are not meeting your expectations, please speak with the staff as soon as possible so that anything that can be done for you is. Our goal is to make sure you have a great say.

2/10 - 너무 별로예요

Benjamin

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 11월 6일
Thank you for taking the time to share. As always if a stay is not up to your expectations, please speak with the appropriate staff as quickly as possible so that we can ensure that everything possible is done to improve your stay. We know we aren't perfect, but we are here to do our best to exceed your expectations.

8/10 - 좋아요

Amanda

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Okay stay!
The desk clerk was very nice! I paid $180 and it wasn’t worth that for one night. When you tried to close the bathroom door, it hit the toilet. There were no blankets for the pullout sofa. The breakfast didn’t have much variety. Now for the positives: The room smelled good when we arrived and the bed was comfortable.
2023년 10월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 30일
Thank you for taking the time to share your experience. Rates always reflect the demand in the market, during your stay was one of the busiest weekends of the year. Travel safe and we hope to see you on your next visit to the area.

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were no ice machines other than on the 1st floor. Other than that, it was perfect for what we needed.
2023년 10월에 2박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
We are looking to purchase and add these back in during 2024. Thank you for noticing. Have a great trip.

10/10 - 훌륭해요

Brittney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great check in! Was able to check in an hour early which was great. Room was nice for the reasonable price that it was. Some cosmetic repairs that could be addressed but did not affect our stay. Breakfast was really good and the man working the breakfast was doing amazing keeping up with everything for the amount of people down there eating.
2023년 10월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
Thank you for taking the time to share your review. We have recognized Keith for his service and appreciate your comments. Travel safe.

2/10 - 너무 별로예요

Kim

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
Was blood stain on the floor? The pool was not open. Tried to get a hold of Expedia to cancel and kept getting voicemail. Very bad experience.
2023년 10월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
I do apologize for the challenges you experienced with Expedia. Unfortunately, the hotel can not control that. We have a few rooms that were mistreated by a group using red dye. We have been unable to remove this from the carpets. Our apologies. The pool will re-open shortly, we are waiting on a part for our heater. Thank you.

8/10 - 좋아요

Marilyn

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Hotel room needs to be upgraded. Stains on carpet and bathtub was old and scratched. Breakfast was Ok but lacked the variety of foods normally offered at a SpringHill Suite property.
2023년 10월에 2박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
We are currently working on upgrading our facility. The hotel carpets were recently professionally cleaned, but have some permanent discolorations in some rooms. Our breakfast actually includes more than the required items for our brand. We apologize that we failed to meet your expectations and hope that as we continue to improve you will visit us again soon.

6/10 - 괜찮아요

Dawn

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
Thank you for taking the time to review our hotel. Details that help us to improve when we fail to exceed your expectations are always helpful. If we can be of assistance now or in the future, do not hesitate to contact us directly.

8/10 - 좋아요

Kelly 님, Beverly Hills

좋아요: 청결 상태, 직원 및 서비스
In the event of funeral
2023년 10월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
We are sorry for your loss, but are pleased that we could be of service in this troubling time. Safe travels.

4/10 - 별로예요

Ken

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
Thank you for taking the time to share your experience. Sharing the details, both good and bad, enable us to find ways to improve as we seek to exceed your expectations.

2/10 - 너무 별로예요

Nancy

The room was dirty the sofa bed was dirty with dog hairs and food
2023년 10월에 2박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
I do apologize. Cleanliness is a primary requirement of hotel rooms and we have failed you. Hopefully you contacted our FD and we were able to move you or otherwise remedy the situation. The staff is always here to make things right as we know we aren't perfect. Again, my apologies.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
Thank you for taking the time to review the hotel. We do ask, good or bad, please provide comments as to why we received a score. This enables us to continue to improve. Again, Thank you.

6/10 - 괜찮아요

Ashleigh 님, Peoria

2023년 9월에 1박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
Thank you for taking the time to review our hotel. We are sorry that we failed you. Please accept our apologies and in the future, please note that specifics help us to continue to improve or to celebrate our wins. Again, thank you for your time.

8/10 - 좋아요

judy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
My toilet was clogged and the staff wouldn't come up they just gave me a plunger. I was there for my granddaughters wedding and i had to come back to my room at midnight to unclog the toilet.
2023년 9월에 2박 숙박함
답변 제공: Curt B, GM 님, 2023년 10월 25일
We apologize that our staff was not able to help you in this time of need. We do our best to always assist guests. Unfortunately, in this instance we failed. My apologies again.

8/10 - 좋아요

Louis

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
First time experience
Everything was great, except I didn't get the the room I requested...but the person who checked me in.. explained that I booked through a 3rd party and rooms aren't guaranteed... which I get that, the worst thing was that tub and shower curtains, the tug looked to be dirty but I went to wash it and was like rust stains,shower curtains looked to red like substance on it. All in all I'd go back.
2023년 9월에 1박 숙박함
답변 제공: Curt B 님, 2023년 9월 30일
Thank you for taking the time to review our hotel. We apologize for the challenge with your room type and appreciate the feedback. Please come see us soon and we will make sure you have a better stay. Sincerely

6/10 - 괜찮아요

Judy

연인과의 여행
Room could use some work
2023년 9월에 2박 숙박함
답변 제공: Curt B 님, 2023년 9월 30일
Thank you for your review, we are working hard to update and upgrade our facility, while providing great service.

8/10 - 좋아요

Nancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was great, big, clean. Staff in evening was helpful and pleasant. Breakfast was lacking. Limited options, silverware and napkins empty and no one seemed to know where to find more. It was ok for an. Overnight stay.
2023년 9월에 1박 숙박함
답변 제공: Curt B, 님, 2023년 9월 30일
I do apologize for the confusion on our breakfast service. We have provided additional training to our staff to improve this. Thank you again.

4/10 - 별로예요

Robert

별로예요: 숙박 시설 상태 및 시설
Property run down
2023년 9월에 3박 숙박함
답변 제공: Curt B 님, 2023년 9월 30일
We are an older property and working hard to improve the hotel. We had all carpets professionally cleaned recently and are working to update everything as quickly as we can. Most recently we updated the full breakfast offering. Thank you for taking the time to review us, if you have anything that we did not address with your stay, be sure to contact our front desk. We are here to make it right.