바(숙박 시설 내)
예약 가능 여부 확인

베스트 웨스턴 퀸스 호텔 여행 후기

3 out of 5
베스트 웨스턴 퀸스 호텔
Leonard Street, Perth, Scotland

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 293개 이용 후기 중 51개" "
평점 8 - 좋아요. 293개 이용 후기 중 129개" "
평점 6 - 괜찮아요. 293개 이용 후기 중 68개" "
평점 4 - 별로예요. 293개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 293개 이용 후기 중 16개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

시설이 좋지는 않으나, perth 역 주위 호텔중 나은 수준. 직원 친절. 조식은 그냥 uk 식. 거의 다 남김....
2017년 9월에 1박 숙박함

2/10 - 너무 별로예요

Graeme

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing and disgusting
The hotel is in need of refurbishment to say the least the bar area was disgusting seats broken only bottles as pumps not working and dirty glasses infact the hotel should be condemned. The only saving grace was the staff and the breakfast the staff were polite,friendly and helpful especially Annie who made breakfast service a pleasure. Disappointing that hotels.com have this on there web site as im sure if they sent an inspector they would not recommend this hotel I for one will not be recommending it.
2022년 3월에 2박 숙박함
답변 제공: Reception 님, 2022년 3월 21일
I am very sorry you did not enjoy your stay with us, we are under new management and we will take this feedback on board

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All the staff that I met were very helpful. Especially as I had left my charger for mobile at home they provided me with one. As the kitchen was out of commission in evening they arranged a meal for me. I have stayed in a few hotels over europe and this was one of the better ones.
2022년 3월에 1박 숙박함
답변 제공: Reception 님, 2022년 3월 21일
Thank you so much for your feedback, we hope to welcome you back

8/10 - 좋아요

Yin Fun

2022년 3월에 2박 숙박함

2/10 - 너무 별로예요

Craig

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The condition was dirty bar was closed no hot water so couldnt get a shower in the morning £80 for a night a would stay there again for £20 a night
2022년 2월에 1박 숙박함
답변 제공: Leah M 님, 2022년 2월 8일
Thank you for your feedback regarding your recent stay with us. I am sorry we did not meet your expectations. We hope you will return to us on any future visits to the area.

8/10 - 좋아요

Steven

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reunion
Perfect for what we needed
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Dated but ok
A bit dated. Uncomfortable bed. Pillows solid
2021년 11월에 2박 숙박함

6/10 - 괜찮아요

Garry

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Queens hotel Nov 21
Reception was closed and told to go to the bar. Once he had finished serving a couple of people we got checked in. He was friendly and gave us the information needed. The elevator buttons were missing and you had to put your finger into an open switch which was quite worrying. Our room was clean but badly needing upgraded. Floor and bed was extremely annoying as you couldn’t breathe without something squeaking. There was a droning noise that must be an external extractor or something like that. Breakfast was ok, staff were friendly and you didn’t have to wait long on your food arriving. Overall, friendly staff in a hotel that is in need of an upgrade.
2021년 11월에 1박 숙박함

6/10 - 괜찮아요

Anne

좋아요: 청결 상태, 직원 및 서비스
2021년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Staff great, hotel absolutely terrible
Hotel is in urgent need of investment, carpets/walls/furniture very dated. Biggest issue is the quality of the beds and showers in room. The beds clearly havent been upgraded for many years and are quite simply that uncomfortable it makes sleeping very difficult. The shower systems must be 20/25 years old? The bathrooms look like they were ladt updated in the 80s. Breakfast is very limited ( no hot breakfast on day 1 with no explanation and day 2 was informed that hot offering was limited). No hairdryers, some fittings and fixtures damaged. Fair play to the staff on site, couldnt fault any one of them but its criminal that hotel even charges for rooms given the state its in. It needs to close temporarily so even some of the basic amenities can be upgraded very very poor this from Best Western
2021년 10월에 2박 숙박함

4/10 - 별로예요

G

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함

4/10 - 별로예요

Karen

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Dissatisfied
2021년 10월에 2박 숙박함

4/10 - 별로예요

Jim

좋아요: 청결 상태, 객실의 편안함
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Isabell

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
2021년 9월에 2박 숙박함

8/10 - 좋아요

S

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함

6/10 - 괜찮아요

John

단체 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
NOT Best Western
Very basic rooms, worst BW hotel I have stayed in. Had to pay for parking which was not mentioned when I booked the rooms. Very disappointed,
2021년 9월에 2박 숙박함
답변 제공: LeeNorris-GM 님, 2021년 10월 5일
John, thank you for your review. I have checked our listings and can assure you that our parking charges are well advertised across all the channels we use. Many thanks.

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sub Standard Hotel & Management
Worst Hotel experience I have had Hotel is dirty,(unemptied mop bucket on coridoor by room all the time I was there - full of rubbish - notified manager but still there when I left. Dead Flies all over the place - Building had paint peeling off surfaces, very tired & the Manager was giving assurances he didn't deliver on (Shower was not working - I asked for another room to have a shower in but was told none were available.) Would have to wait for manager to turn up. - 2nd night in new room, sign saying don't use the bath and shower again not working properly. No Apology, no refund,no empathy showed by Manager - reception said he would call me @ 9.00 a.m. - by 12.00 noon I had to call him and he claimed not to know anything about the problem - said he would inspect room himself, evidently did not. Blamed Covid for poor condition of Hotel. I paid £170 room only. No offer of any refund - was told my contract was with Hotels.com I shall not stay at a best Western again and advise my contacts and work colleagues likewise The 3 star rating and membership of the Best western Group needs to be urgently reviewed. In summary a totally unpleasant experience!! Please advise how I go about claiming a refund from Hotels.com
2021년 9월에 2박 숙박함

4/10 - 별로예요

Caroline

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old fashioned dreary property dark interior badly in need of refurbishment ,towels in room stained ,and just drab
2021년 9월에 2박 숙박함

6/10 - 괜찮아요

Lesley

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Weekend at races
We had 4 rooms booked for a weekend at the races. Rooms were very tired and in desperate need of a makeover. Booked breakfast for our stay but only continental on second day as chef had day off and it was the poor housekeeper trying to do everything. Very understaffed but staff that was there were lovely and tried their best. Best part of our stay was the social club just down the street and the chippy just next door to it they were 5 stars ⭐️
2021년 9월에 2박 숙박함

2/10 - 너무 별로예요

Ted

2021년 9월에 1박 숙박함

4/10 - 별로예요

Adam 님, Westhill

2021년 8월에 1박 숙박함

8/10 - 좋아요

Dominic

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It did its job. A bit worn down, but perfectly fine for a short stay.
2021년 8월에 2박 숙박함

6/10 - 괜찮아요

Frances Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We found the room very warm so needed a fan to cool it down . The towel rail was dangerously hot so we had to have the fuse removed by housekeeping !
2021년 8월에 4박 숙박함
답변 제공: Queens Perth 님, 2021년 8월 24일
Thank you for your feedback, we use all feedback to improve our offering. Kind regards The Queens Hotel Team

2/10 - 너무 별로예요

Ailsa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Jonathan

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Western
Covid has taken its toll on this Hotel. The staff were wonderful, courteous and did their best to help where possible. However there were just not enough staff to run a Hotel of this size, and really the Hotel operators should consider if this Hotel is suitable to be open. There is a Full Scottish Breakfast advertised from Wednesday to Sunday, in fact on a Saturday and Sunday this is not the case, and a "Continental" breakfast is offered. There Continental Breakfast is Toast and Cereal?
2021년 8월에 2박 숙박함
답변 제공: Lee Norris | General Manager 님, 2021년 8월 15일
Jonanthan, thank you for taking the time to review and highlighting the team here, of which I'm very proud of. I have noted your additional comments and these will be used to improve our offering.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Disappointed with breakfast and the room
The hotel was clean but looking very tired in places and I don’t think there was a floorboard in the room that didn’t creak when you walked about in the room or toilet area. Went for breakfast only to find out that for whatever reason there was only continental being served that day. This consisted of cereal and toast that’s your lot. Not very continental in my opinion.
2021년 8월에 1박 숙박함
답변 제공: Lee | General Manager 님, 2021년 8월 12일
Thank you for your review, we are currently reviewing our breakfast offer and will return to a more traditional offering once the demand requires it, which we're hopeful will be soon now restrictions have been lifted.

2/10 - 너무 별로예요

Marskey

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shabby worn out dingy hotel.
I would advise anyone not to stay in this hotel. Old, worn out Shabby dingy place Broken side tables, leaky toilets, checked out 2 days early and check in to a premier inn Complained to the manager how just blankly stared back at us
2021년 8월에 5박 숙박함
답변 제공: Lee | General Manager 님, 2021년 8월 12일
Markskey, thank you for the time in reviewing your stay with us, we will take your comments on board.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A GOOD STAY IN PERTH
A perfectly located hotel only a few minutes walk to Perth town centre. One minute from both train and bus stations. The hotel staff were friendly and polite. The room was clean and service in the dining room for breakfast was first class. Perfect for a short stay in the " Gateway to the Highlands" 👍😁
2021년 7월에 2박 숙박함
답변 제공: Lee | General Manager 님, 2021년 8월 12일
Hi David, thank you for taking the time to review your stay with us, it was a delight to read. Hope we can welcome you back again soon.

4/10 - 별로예요

Martyn

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old and dates
The hotel wasn’t worth the money, It’s about 10 minute walk to the centre, It is right next to the railway station, The hotel is tired, and very dated, to me ots a £50.00 a night hotel, it’s comfortable enough but for business the room I had which is supposedly the deluxe has no space to work, Nothing wrong with it but I won’t be rushing back
2021년 7월에 1박 숙박함
답변 제공: Lee Norris | General Manager 님, 2021년 8월 4일
Martyn, thank you for taking the time to review our hotel, with regards to our distance from the centre of town we are less than 500m from the city centre so walking distance/time is relevant to the individual, we are indeed conveniently located next to both the train station and bus terminus, making travelling throughout Scotland very easy. We are one of the most competitively priced hotels in the area and what we lack in the latest additions we more than make up for in service. It's a shame to hear you'll not be rushing back to us.

10/10 - 훌륭해요

Mrs

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Excellent
Hotel bit dated. But clean, central located. Breakfast staff. The Brazilian guy was fantastic and the other guy. Food awesome. Compliments to chef. Will be bk . Nothing a lick of paint, new carpet wouldnt fix.
2021년 7월에 2박 숙박함
답변 제공: Lee Norris, General Manager. 님, 2021년 7월 22일
Hello, and thank you so very much for your review and comments. It was a delight to read and share with the team here. We look forward to welcoming you back in the near future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Lee Norris, General Manager 님, 2021년 7월 15일
Thank you for taking the time to score your stay with us.

10/10 - 훌륭해요

Eilidh Kim

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very close to train station and town, friendly helpful staff and comfortable room
2021년 6월에 1박 숙박함
답변 제공: Lee Norris, General Manager 님, 2021년 6월 21일
We really cannot thank you enough for this wonderful review, on behalf of the team and I we really hope that we can welcome you back again in the near future.

4/10 - 별로예요

GEORGE

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Lee Norris, General Manager 님, 2021년 6월 21일
Mr Wishart, Thank you for taking the time to review your stay with us, obviously this is a dissapointing score and with no comment I am unable to pin-point the reasoning for this. We always have a senior member of the team on duty should anything not be to any of our guests satisfaction.

6/10 - 괜찮아요

Christine

좋아요: 직원 및 서비스
The hotel is 'tired' needing a good refurb. The breakfast made up for it though. Amazing.
2020년 3월에 1박 숙박함

8/10 - 좋아요

Ronnie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 2박 숙박함

2/10 - 너무 별로예요

Hugh

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nightmare
My room was draughty, I could hear TV in another room all night , and the man who sees you to your breakfast table was unprofessional, as I over heard him calling another guest an idiot. I will guarantee you that I will never be back into this hotel.
2020년 3월에 1박 숙박함

8/10 - 좋아요

Elizabeth

2020년 2월에 1박 숙박함

8/10 - 좋아요

Andy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Lynn Lawrence 님, 2020년 2월 24일
Thank you for your review of your stay with us, we hope that you will return to visit us in the future

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were superb - really friendly and accommodating. The property was immaculately clean, and although it could certainly be doing with a refurb, it was cheerful, peaceful and exactly what we were hoping for, for our few days away from our busy lives. The indoor pool, sauna and steam room were a complete bonus and were fab! Loved this place and would definitely return.
2019년 11월에 2박 숙박함
답변 제공: Lynn Lawrence 님, 2020년 2월 24일
Thank you for your lovely review of your stay with us, we are pleased to hear that you enjoyed your stay. We hope to see you again.

6/10 - 괜찮아요

Anthony

출장 여행
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함

10/10 - 훌륭해요

Hugh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a great stay we had a great weekend and we will definitely come back again to this location
2019년 11월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스
staff were very good but hotel looks dated could do with major refurbishment
2019년 11월에 1박 숙박함

8/10 - 좋아요

andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2019년 10월에 2박 숙박함

4/10 - 별로예요

Fiona

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Stepback in time!
It was like stepping back into the '70's, with an avocado green bathroom suite and faux mahogany units in the bedroom.
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Janice

2019년 9월에 2박 숙박함