슈피리어룸, 발코니, 강 전망 | 객실에서 보이는 전망
예약 가능 여부 확인

메트로 호텔 퍼스 여행 후기

4 out of 5
메트로 호텔 퍼스
61 Canning Highway, South Perth, WA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 286개" "
평점 8 - 좋아요. 1000개 이용 후기 중 401개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 187개" "
평점 4 - 별로예요. 1000개 이용 후기 중 80개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 46개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

YUKYUNG

2022년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2023년 12월 2일
Thank you for your review. We love hearing from our guests.

8/10 - 좋아요

lee chong hyo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Simon Zbyrko - Front Office Manager 님, 2020년 1월 26일
Thank you for your review lee chong hyo. It is pleasing to see that you have enjoyed your stay with us at the Metro Hotel Perth.

6/10 - 괜찮아요

Jarrod

좋아요: 청결 상태, 직원 및 서비스
Road noise, noisy cleaners, paper thin walls, fluctuating shower temperature, can't open any windows for ventilation.
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Deanna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location. Free parking and always space. Luggage trolleys available.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Peter

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함

8/10 - 좋아요

Kin Sang

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
City view
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Megan

좋아요: 청결 상태, 직원 및 서비스
The room is in need of refurbishment but it was clean, functional and had a fantastic view of the city and river.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Kristy

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Pro's - great location, room was spacious and great view of the city. Check-in was easy. Con's - noisy, walls are paper thin. Limited parking. We had a few cockroaches in our room
2024년 3월에 1박 숙박함

8/10 - 좋아요

CLARE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Clean and neat hotel room.
2024년 3월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 3월 6일
Thank you for taking to provide feedback from your recent stay with us.

8/10 - 좋아요

Juliana

아이를 동반한 가족 여행
Great location and value for money easy parking room service was fantastic
2024년 3월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 3월 6일
Thank you for taking to provide feedback from your recent stay with us.

2/10 - 너무 별로예요

Kate

2024년 3월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 3월 6일
Thank you for taking to provide feedback from your recent stay with us.

8/10 - 좋아요

Ben

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value budget hotel
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Abdelmaseh

가족 여행
좋아요: 청결 상태, 직원 및 서비스
More clean and more looking after costs and and changing the affordability
2024년 2월에 7박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 3월 6일
Thank you for taking to provide feedback from your recent stay with us. Our housekeeping team are committed to ensuring clean, fresh and inviting rooms for our guests stay.

8/10 - 좋아요

Daniel

좋아요: 청결 상태
When I arrived I had to give a 100 dollar security deposit as outlined in the sign on. The guy at the desk tried to make me pay 200 until I pointed out what was written on the page. It was a bed for a short time and nothing else to say about it.
2024년 2월에 2박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 3월 6일
Thank you for taking to provide feedback from your recent stay with us.

8/10 - 좋아요

Jan

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I booked a room with either 2 king size beds or one king size 2 singles, as I was travelling with my son. I rang the hotel on Thursday morning (22/2/24) specifically to confirm this arrangement. I was told by the receptionist I spoke to that, yes, she’d make a note that we got 2 king beds. However, when I checked in, I was informed that no such room was available. Nor had a note been made on the computer. I was given a room with one king bed & a sofa bed. This was not what I had booked, been assured of, and paid for (in October last year). The sofa bed was extremely uncomfortable. Very disappointed. A plus is the free parking.
2024년 2월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 3월 6일
Thank you for taking to provide feedback from your recent stay with us.

10/10 - 훌륭해요

Marco

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bar the 2 water leaks in the roof in the bathroom, (definitely not laying blame as things happen) it was a short and sweet stay, had everything we needed, very clean room. Thank you will come back again.
2024년 2월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 3월 6일
Thank you for taking to provide feedback from your recent stay with us. Your comments will be action straightaway with our Maintenance Team.

6/10 - 괜찮아요

Sean Yue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My room balcony no view, was blocked.
2024년 2월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 3월 6일
Thank you for taking to provide feedback from your recent stay with us.

4/10 - 별로예요

Anthony

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mould is built up in the bathroom. Air con blows air however does not get cold and makes the room uncomfortable. Although the room looked like it had been cleaned, it smelt like wet dog and was damp. The vibe of the whole place was unclean and dirty and felt like it had years of baked on grease, dirt, dust and mould holding the walls up and together. The place makes you feel like it is more targeted to people looking to rent and pay for a room by the hour as opposed to having an enjoyable overnight/few days stay.
2024년 2월에 1박 숙박함
답변 제공: Team Metro 님, 2024년 2월 16일
Dear AnthonyThank you for the time taken to review our hotel. It is disappointing to know we have not been able to meet your expectations in this stay. Feedback is very important to us here at Metro Hotel Perth and you can be assured this has my fullest attention.The issues raised will be tabled with the Department Heads at our next meeting. If you would like to discuss this matter further, please do not hesitate to contact me directly.I do hope we can have the opportunity to share our hotel with you in the future.Kind Regards,Team Metro

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s been 45 years since my first stay at this hotel.
2024년 2월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 3월 6일
Thank you for taking to provide feedback from your recent stay with us.

6/10 - 괜찮아요

Mark

It was ok. Room was clean but boxy- no window- like a closet but big enough.
2024년 2월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 3월 6일
Thank you for taking to provide feedback from your recent stay with us.

8/10 - 좋아요

Alison

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient for the bus to Freemantle and the airport. It looks abit tired in some areas and could do with a spruce up. The staff were very helpful and friendly.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TV not working properly
2024년 2월에 1박 숙박함

8/10 - 좋아요

ERIKA

좋아요: 직원 및 서비스
景色は絶景ですが、水回り特にバスタブは、入る気になれませんでした。シャワーのみ。
2024년 2월에 2박 숙박함

4/10 - 별로예요

YAT HO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
old and dirty no chair
2024년 1월에 5박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for your feedback and our housekeeping team will be undertaking a full audit of the room in which you stayed.

4/10 - 별로예요

Gareth

아이를 동반한 가족 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I have utilised Metro branded hotels for many years, both business and pleasure. They represent value for money and convenience. Unfortunately, this hotel had two main things occur, the first is that we noticed that one of the powerpoints had been pushed through, partially exposing wires (see photo), the other was the air-con started to leak water. When we rang about the air-con, we were told that the set temperature needed to be raised and this would stop the leaking. It should be noted at this stage the room was still warm. We raised the temperature to 23c as suggested, but it continued to leak through the night. We placed towels and the bin in place to ensure it didn't damage the room. This was an uncomfortably warm night for myself and my family. We won't stay at this Metro again, and will think twice about other properties in the franchise in the future.
2024년 1월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 11일
Thank you for your feedback and I shall be actioning your feedback immediately with the Maintenance team.I am sorry that this was your experience.

6/10 - 괜찮아요

ELIZABETH

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 11일
Thank you for your feedback.

8/10 - 좋아요

graham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a little out dated but overall was comfortable
2024년 1월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 11일
Thank you for your feedback.

6/10 - 괜찮아요

Joy

연인과의 여행
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us.

2/10 - 너무 별로예요

Tracey

2023년 12월에 2박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us.

8/10 - 좋아요

Kazuyoshi

2023년 12월에 2박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us.

2/10 - 너무 별로예요

Yat Long Rodney

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cockroach on the floor & Hotels.com sucks
We checked-in late at 9pm on New Year Eve. The staff was nice and friendly, yet he can’t retrieve my room booking details which I have placed order and fully paid in mid November. He explained clearly that Hotels.com booked my room through other agencies so the data was failed to drop into the hotel system. Lucky that we got into the last hotel room, yet nightmare came as this is the first time I met a big cockroach on the floor as I got into a hotel room. This is the most memorable hotel stay that I have in 2023.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Woodren

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Hotel is old, the inside is maintained reasonably well but the outside is a bit shabby. Staff are friendly and helpful, laundry and gym are basic but functional, rooms are reasonably clean.
2023년 12월에 2박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 11일
Thank you for the kind words and direction to which we can improve.

6/10 - 괜찮아요

Ferdinand

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us.

10/10 - 훌륭해요

Miftah Dhiana

아이를 동반한 가족 여행
Beautiful city view and the room very clean
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for your 5/5 review. We appreciate your time and comments.

8/10 - 좋아요

Luke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thanks Luke for taking the time to leave a review of your stay with us.

10/10 - 훌륭해요

helena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smoking erea no chair n no cover when hot day or raining
2023년 12월에 4박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us. Your comments have been noted.

2/10 - 너무 별로예요

Jo

가족 여행
별로예요: 직원 및 서비스
Absoloutley no compassion , consideration , compramise or courtesy...my son and i missed flights an had absolute nightmare of a day, then booked through wotif, and why it changes the dates to a month ahead , had me completley unaware it did such until finally making it to the hotel,, walk in to be told no reservation , its for the very same day but one month ahead, wtfffff...i nearly broke down, i explained this, asked if any rooms were available id just paid 120 something , missed our flight, couldnt buy another plane ticket at the airport , had my parents and i trying to get us on another flight, by 6 .30 pm after driving 2.hr from eaton, near bunbury, and entire day lost then to have nothing, no refund no cancellation unless i want to lose the 80 percent of the room cost, couldnt change the dates, we walked out i cried an had not enough finances to pay another room, we drove the 2.5 hours all the way back home , and had to return the very next morning ..as for the dec booking well i couldnt be there, i tried to rebook and frankly they got single mums 120 dollars , by daylight robbery
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2023년 12월 20일
Good Morning Jo,I am sorry to hear about your experience at the hotel upon arrival after a very stressful time at the airport. Unfortunately, the night in which you arrived at the hotel on 14th November, the hotel was at 100% occupancy so could not accommodate a change of date, or if it could be accommodated a change in price would have been applicable, and the price booked incorrectly for a month in advance could not have been honoured as that deal would not have been applicable for a same day booking. I am confident that our front desk team would have explained all alternative options to find accommodation along with how to get a refund for the incorrect date and I am surprised not to have heard from you sooner so that we could arrange a refund via Wotif. We may have been limited to a solution on the day in which you arrived but we defiantly could have improved the situation between the arrival date and booked date.If you wish to discuss this further please call the hotel and I will be more than happy to chat further.

6/10 - 괜찮아요

Caterina

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us.

8/10 - 좋아요

Magdalene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Kevin

별로예요: 직원 및 서비스
when we arrived the place was in darkness there was no power and apparently no back up generator there were only 2 disabled bays accessible both were taken we had a room on 3rd floor with no wheelchair access Power was expected to be restored a 5pm next day I asked to cancel booking and refund my payment to which I got how can I I have no power or computers write it on paper like it used to be done before computers I will never book there again hotel still refusing my refund request
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2023년 12월 20일
Thank you for your feedback from your recent stay with us. It is unfortunate that your stay was during a power outage in the suburb. Please be assured that all times guests and team members safety was top priority and what you experienced shows how we reliant we are on modern technology. I see you request for a refund has been completed & Wotif should return the monies accordingly.

10/10 - 훌륭해요

Artie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us.

10/10 - 훌륭해요

Lance

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient.
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us. Our housekeeping team will be thrilled with your comments so thank you for noticing the hard work they do.

8/10 - 좋아요

Tom

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us.

8/10 - 좋아요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was annoyed on first arrival as the Acrod spaces were being utilised by cars that did not display or have acrod pass
2023년 12월에 2박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us.The hotel tries its upmost to capture all guests car registrations so we can assist with matters like this as best as we can to accommodate those who require Acrod parking.

2/10 - 너무 별로예요

Jia

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
I was prepared to accept what I would have in consideration of the relatively low hotel fee that I had paid. However, the massive power outage had made my stay to a nightmare. I was with my 2 young kids, the power outage had taken place at around 9.45pm on 2 Dec 2023 and did not recover till I had checked out the hotel at 9am on 3 Dec 2023. So we did not have hot water, air-con, lights, wifi etc for near 12 hours which I have never experienced before in my 20 years of hotel accommodation. The service was horrible, no compensation, no friendly explanation by the reception staff. When I had approached the reception staff (a big sized lady) on duty at around 11pm on 2 Dec politely by asking: there seemed to be a power outage? She had replied me rudely by saying: "can't you see what is happening?" I will never stay in this hotel again.
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 11일
Thank you for your feedback on your stay. As you can imagine the hotel being encompassed by a partial suburb power outage due to a serious traffic accident was very unexpected and all team members at the time were trying to assist all to the best of their ability and capability with no electric.I am glad to see, from your reservation notes, that the team in the morning were able to assist with alternative accommodation in our sister hotel in the city to relieve the issue.

10/10 - 훌륭해요

Anirose

2023년 12월에 2박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 11일
Thank you for the review of your recent stay with us.

2/10 - 너무 별로예요

Fallon

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was no electricity or water I asked for a refund when I checked out there y said someone would call me. No one did I’ve called twice since then & sent an email still no reply
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 11일
Thank you for your feedback about your recent stay with us in which the hotel was involved in a suburb wide power outage due to a serious traffic accident in the area. The hotel team at the time were focused on assisting all guests to the best of their abilities and I can see from your reservation notes that you have received a reply to your email in a timely matter when co-ordinating a scenerio of this scale. Safety and security of our guests are always the most important focus to our team members at all times.

6/10 - 괜찮아요

Katherine

좋아요: 청결 상태
Air con was so loud asked then to look at it and there was nothing, they could. Also overpriced late check out for 1 hr even after having to deal with extremely loud aircon.
2023년 12월에 1박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us. Apologises that there was very limited solutions to the issue that presented during your stay due to availability in the hotel.

6/10 - 괜찮아요

Jacinta

2023년 12월에 4박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us.

2/10 - 너무 별로예요

Jayden

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at the premise for 2 nights. There was a power outage which meant that we couldn’t use any facilities until the final night of our stay at 8:00pm. No hot water, no aircon and had to use the fire escape to get to the 4th floor room. There was no compensation offered for the inconvenience either.
2023년 12월에 2박 숙박함
답변 제공: Antony, Assistant Manager 님, 2024년 1월 16일
Thank you for taking the time to leave a review of your stay with us. It was an unfortunate traffic incident in the suburb that caused the hotel power to fail limiting service. The hotel teams priority at all time was safety and assisting were possible to all.