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쉐라톤 스위트 필라델피아 에어포트 여행 후기

3.5 out of 5
쉐라톤 스위트 필라델피아 에어포트
4101b Island Ave, Philadelphia, PA

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 430개" "
평점 8 - 좋아요. 1001개 이용 후기 중 245개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 128개" "
평점 4 - 별로예요. 1001개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 106개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Sang gyu

2023년 9월에 7박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Dear M. Gyu, Thank you for staying with us and for your excellent rating. We agree that our ideal location, combined with great amenities and service, makes Sheraton Suites Philadelphia Airport an excellent choice when visiting Philadelphia. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Warmest Regards, Michele Desher-Yost,General Manager

4/10 - 별로예요

Lilia

별로예요: 직원 및 서비스
Me cobraron dos veces el costo Pedi q me llevaran cobijas por q la habitacion era para 3 personas y no me llevaron nada la primera noche Y el una de las habitaciones no hicieron la limpieza del cuarto y lo peor el internet super malo
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

JERMAINE 님, PHILADELPHIA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place... always quiet and clean
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 23일
Dear Jermaine, It is always a pleasure to read from our loyal guests and to know we are continually exceeding expectations. Thank you very much for the terrific comments about peaceful and spotless accommodations. We are delighted our hotel offers everything you need for you to enjoy a relaxing stay. It was our pleasure hosting you, and we look forward to your next stay at Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team

4/10 - 별로예요

Asaph

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property was dirty, had stained and ripped carpets etc. The staff were okay, not very friendly. Didn’t even ask if my experience was a great one. Won’t be going back there again.
2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 23일
Dear Asaph, Thank you for your candid feedback. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We truly regret your disappointment regarding your concerns with the upkeep of our property and the level of service you received from our associates. Your feedback is invaluable, and we will immediately address this matter with appropriate individuals to improve our guest comfort and experience. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Warmest regards,Leadership Team

2/10 - 너무 별로예요

Brendaliz

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Beds were in poor condition
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 21일
Dear Brendaliz, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Warmest regards,Leadership Team

6/10 - 괜찮아요

James 님, Glenolden

2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 22일
Dear James, Thank you for sharing your rating regarding your recent visit. We hope your overall stay was pleasant; however, we regret any issues that left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Warmest regards,Leadership Team

2/10 - 너무 별로예요

Adelmira

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lobby area was dirty. The curtains and lampshades had tears. But most importantly the person checking us out (T. Williams) was incredibly rude. She rolled her eyes at us and told us she did not have time for us when we asked her to print a receipt with our names (both names). The prior night we stayed at Palomar downtown and they were much friendlier and did print a receipt with both of our names without a problem.
2024년 4월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 4월 19일
Dear Adelmira, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. Furthermore, we are sorry if our lobby area was not spotless. Our staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Warmest regards,Leadership Team

2/10 - 너무 별로예요

Gregory

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is dated and is poorly maintained. A loud party was being held in the room next to ours and the room wreaked of marijuana.
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 18일
Dear Gregory, Thank you for your candor. We regret our hotel did not meet your expectations and apologize for the disturbances from nearby guests. We continuously aim to maintain our hotel's environment, and we recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. Hopefully, we will have the opportunity to make it up to you on a future visit.Warmest regards,Leadership Team

10/10 - 훌륭해요

Adolphus

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff, both mornings and evenings, were very accommodating. The housekeeping ladies were very kind as well. It was a very pleasant stay.
2024년 4월에 3박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 17일
Dear Adolphus, Thank you for the wonderful review of Sheraton Suites Philadelphia Airport. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Warmest regards,Leadership Team

4/10 - 별로예요

Qian 님, Any city

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The place is close to airport and the shuttle bus runs every 20 minutes helped in my case. However, the room was terrible for soundproof and the checkin staff was not friendly. I gave a two star for the location and transportation to airport
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 16일
Dear Qian, Thank you for reviewing your stay. We are glad you chose us for your visit, and we appreciate you mentioning that you were pleased with our close proximity to the airport and the convenience of our shuttle service. However, we hope you will accept our apologies for the noise disturbances which inconvenienced you. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area, so we may have the opportunity to better your stay.Warmest regards,Leadership Team

10/10 - 훌륭해요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was one of the best hotels I’ve stayed at in a long time.
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 16일
Dear Todd, It is such a pleasure to earn such a wonderful title! Thank you for mentioning how much you loved your stay with us. All of us at Sheraton Suites Philadelphia Airport, appreciate your very generous compliments. We thoroughly enjoyed hosting your visit and look forward to many more in the future.Warmest regards,Leadership Team

10/10 - 훌륭해요

Iraklis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 16일
Dear Iraklis, Thank you for the generous rating. It is rewarding to know you loved your stay! All of us here at Sheraton Suites Philadelphia Airport, look forward to making many more great memories with you. Warmest regards,Leadership Team

6/10 - 괜찮아요

Diana

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스
Our experience during this stay exemplifies the importance of positive staff. The location is convenient, the room was nice and spacious, and generally we had a good stay. Bartender was friendly and morning front desk clerk was great. However, both the afternoon and evening clerks were rude. Customer service matters.
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 15일
Dear Diana, Thank you for your evaluation. We are glad you were pleased with our accommodations and convenient location and that you had an overall pleasant experience with our associates. However, we apologize for the behavior of some of our team members. We understand your disappointment, and your feedback will be reviewed with the team members to ensure these concerns are not repeated. This is not typical of our service, and we hope you will see this for the isolated incident that it was. We hope to make it up to you on a future visit.Warmest regards,Leadership Team

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 15일
Dear Robert, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Suites Philadelphia Airport; we hope to see you again soon. Warmest regards,Leadership Team

10/10 - 훌륭해요

ibironke

2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 13일
Dear Ibironke, Thank you for the wonderful rating for Sheraton Suites Philadelphia Airport. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warmest regards,Leadership Team

10/10 - 훌륭해요

John

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right near the airport which makes it real easy
2024년 4월에 4박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 10일
Dear John, We are so glad your stay was excellent on every front and that our location near the airport was perfect for your travel plans. Thank you for sharing your experience at Sheraton Suites Philadelphia Airport with fellow reviewers online. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest regards,Leadership Team

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and staff were very pleasant
2024년 4월에 3박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 10일
Dear Mark, It was a pleasure to read your fantastic review of the Sheraton Suites Philadelphia Airport. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for staying with us, and we hope to be your hotel of choice every time your travels bring you our way.Warmest regards,Leadership Team

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was excellent
2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 9일
Dear Stephen, Thank you for this generous review! Providing an exceptional stay to every guest is what we strive for every day, and your feedback is a wonderful validation of our efforts. We are excited to have the chance to impress you once again during your next visit to Sheraton Suites Philadelphia Airport.Warmest regards,Leadership Team

10/10 - 훌륭해요

Alba 님, Guaynabo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
NA
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 10일
Dear Alba, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Suites Philadelphia Airport. We look forward to your return and wish you all the best with your future travels.Warmest regards,Leadership Team

10/10 - 훌륭해요

Alquan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 9일
Dear Alquan, We are delighted you thoroughly enjoyed your stay at Sheraton Suites Philadelphia Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Warmest regards,Leadership Team

10/10 - 훌륭해요

TEISHA 님, Suffolk

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice - especially the close off bedroom
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 3일
Dear Teisha, Thank you for choosing Sheraton Suites Philadelphia Airport. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Warmest regards,Leadership Team

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall nice place.
2024년 4월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 3일
Dear Christine, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Warmest regards,Leadership Team

10/10 - 훌륭해요

juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great service
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 1일
Dear Juan, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to Philadelphia. Warmest regards, Leadership Team

10/10 - 훌륭해요

Shanae

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here one night with family. Very clean and comfortable. Friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 1일
Dear Shanae, Thank you for choosing Sheraton Suites Philadelphia Airport as your home away from home. We are glad to know that you enjoyed our comfortable beds and well-appointed rooms and had some memorable encounters with our staff. We appreciate your feedback and look forward to welcoming you and your family back for another enjoyable stay. Warmest regards, Leadership Team

10/10 - 훌륭해요

Bruna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 2일
Dear Bruna, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton Suites Philadelphia Airport, and we look forward to welcoming you back soon.Warmest regards,Leadership Team

10/10 - 훌륭해요

carolyn 님, philadelphia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in and very polite staff. Hotel is very clean and well maintained
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 28일
Dear Carolyn, Thank you for choosing Sheraton Suites Philadelphia Airport and for your kind feedback. We are delighted to hear that you had such a positive experience with our check-in service and that our associates left a great impression on you. We also appreciate you mentioning our spotless property. Thank you for being our guest. We look forward to your next visit!Warmest regards,Leadership Team

10/10 - 훌륭해요

Nyemiah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved how quiet it was!
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 27일
Dear Nyemiah, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport and for highlighting peaceful accommodations. Our guests' comfort is important to us, and we are glad your room exceeded your expectations. Thank you again for your kind words. We look forward to your next visit.Warmest regards,Leadership Team

8/10 - 좋아요

Erica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
!
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 25일
Dear Erica, Thank you for the rating. We are thrilled we met your expectations for a fantastic stay at Sheraton Suites Philadelphia Airport. We hope to have the pleasure of doing so again on your next visit to Philadelphia. Warmest regards, Leadership Team

8/10 - 좋아요

Trebor 님, Lansdowne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was some initial confusion and double booking of the same room because of same last name.
2024년 3월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 25일
Dear Trebor, Thank you for reviewing your stay at Sheraton Suites Philadelphia Airport. While we regret learning about the confusion at the time of check-in, we are happy to see we could quickly resolve the issue and that the rest of your stay with us was enjoyable. Thank you again for your feedback, and we would love to have you stay with us in the future. Warmest regards, Leadership Team

2/10 - 너무 별로예요

Alain

2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 12일
Dear Alain, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Warmest regards,Leadership Team

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Restaurant only had 1 waitress so there was a bit of a wait.
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 23일
Dear Robert, Thank you for the perfect rating of Sheraton Suites Philadelphia Airport. We are sorry for the wait time you experienced at our in-house restaurant. We are grateful for your feedback as we are always looking for ways to improve. We hope that other than this your stay with us was a pleasant one and that you will give us another chance to welcome you in the future. Warmest regards, Leadership Team

10/10 - 훌륭해요

TIMOTHY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice place but parking is 25 extra to get in gate. not specified before i booked
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 22일
Dear Timothy, Thank you for sharing your experience at Sheraton Suites Philadelphia Airport and mentioning how much you enjoyed our well-maintained property. However, we regret that you were disappointed with the cost of our parking. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business and hope to see you again the next time you visit the area. Warmest regards, Leadership Team

10/10 - 훌륭해요

jennifer 님, Haiku

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful room
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 19일
Dear Jennifer, Thank you for choosing Sheraton Suites Philadelphia Airport. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Warmest Regards, Leadership Team

8/10 - 좋아요

Erica

2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 4월 7일
Dear Erica, Thank you for the kind rating. We are pleased we met your expectations for a great stay at Sheraton Suites Philadelphia Airport. We hope to have the pleasure of doing so again on your next visit to the area.Warmest regards,Leadership Team

8/10 - 좋아요

eliezer 님, FORT WORTH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 14일
Dear Eliezer, Thank you for choosing Sheraton Suites Philadelphia Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon Warmest Regards, Leadership Team

8/10 - 좋아요

Kari

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
rooms were clean. Front desk staff definitely not very friendly.
2024년 3월에 2박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 11일
Dear Kari, Thank you for being our guest at Sheraton Suites Philadelphia Airport. We are pleased you enjoyed our spotless accommodations. However, we apologize for the service issues you encountered with our front desk associates. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. It was a pleasure to have you as our guest, and we hope to see you again soon on your next visit.Warmest Regards,Leadership Team

10/10 - 훌륭해요

Navjit

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was accommodating
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 10일
Dear Navjit, We are incredibly pleased you enjoyed your stay at Sheraton Suites Philadelphia Airport and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit Philadelphia. Warmest Regards, Leadership Team

2/10 - 너무 별로예요

Denise

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 6일
Dear Denise, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Warmest Regards, Leadership Team

10/10 - 훌륭해요

Al

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were always smiling and helpful. It was the best stay I have had in a long time. The breakfast was incredible. I seriously can not think of one issue. I am booking another night in 2 days and I will not even entertain another hotel near the Philly airport. I’m not sure why I have stayed at so many before trying this one.
2024년 3월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 4일
Dear Guest, We are grateful for your review of your recent stay at Sheraton Suites Philadelphia Airport. It is rewarding to learn that our staff's dedication to service and the breakfast offerings at Vector Restaurant and Lounge contributed to one of the most delightful hotel experiences you have had in a long time. Your decision to return within days is the highest compliment we could receive. It assures us that we are delivering on our promise to provide a comfortable, convenient, and satisfying stay for our guests. We await your return and the opportunity to exceed your expectations once again. Warmest Regards, Leadership Team

8/10 - 좋아요

Markithia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My overall stay at this hotel was great. I did have a few things that would have liked to be better. The TVs in the room are out of date and are not smart TV so you were limited to what you could watch. Also, the coffee pot in my room did not work and when I called down stairs. The young lady said she would send someone up to exchange it, but never did. I eventually did get a new coffee pot when housecleaning came around and she found me one but it was well after 11 o’clock before I got it. The breakfast that cost $25 is a buffet and only had eggs sausage, yogurt and limited fruit. The hotel smelt nice and was clean and the bed slept great. Overall, I will give it an 8/10.
답변 제공: Leadership Team 님, 2024년 2월 28일
Dear Markithia, thank you for taking the time to share your feedback regarding your recent stay at Sheraton Suites Philadelphia Airport. While we are delighted to know that you enjoyed our spotless accommodations, we sincerely apologize for the inconvenience you encountered with your room and for the service lapses. Your comfort and satisfaction are paramount to us, and we regret not falling short in these regards. Additionally, we are sorry for not meeting your expectations with our breakfast offerings. Your comments are invaluable, and we will share them appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we look forward to welcoming you back to provide you with the hospitality we are known for.Warmest Regards,Leadership Team

10/10 - 훌륭해요

tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Tom, Thank you for the excellent rating! It is fantastic to hear you enjoyed everything about your stay at Sheraton Suites Philadelphia Airport. We are delighted we could accommodate you during your time in Philadelphia and that we left you with such a wonderful impression. Your praise for our check-in service is much appreciated! Thank you for taking the time to share. We look forward to hosting you again soon.Warmest Regards, Michele Desher-Yost General Manager

4/10 - 별로예요

Chozan 님, Branford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paid parking was too expensive.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Chozan, Thank you for taking the time to share your review. We regret not meeting your expectations and your disappointment with our parking fees. These fees are listed on our website, and we are sorry if this was not communicated to you adequately. Thank you again for your feedback, and we hope you will give us another chance to provide you with the seamless stay you deserve. Warmest Regards, Michele Desher-Yost, General Manager

8/10 - 좋아요

ashley

좋아요: 청결 상태, 직원 및 서비스
Everything was good
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 24일
Dear Ashley, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great amenities and service, makes Sheraton Suites Philadelphia Airport an excellent choice when visiting Philadelphia. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Warmest Regards, Michele Desher-Yost General Manager

10/10 - 훌륭해요

tom

2024년 2월에 1박 숙박함
답변 제공: Leadership Team 님, 2024년 3월 22일
Dear Tom, Thank you for the outstanding rating. We are delighted your time at Sheraton Suites Philadelphia Airport was great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you. Warmest regards, Leadership Team

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 20일
Dear Michael, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great amenities and service, makes Sheraton Suites Philadelphia Airport an excellent choice when visiting Philadelphia. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Warmest Regards, Michele Desher-Yost General Manager

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were nice. Traveling next day to airport.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 18일
Dear Joseph, Thank you for your feedback. Traveling can be challenging enough, so we at Sheraton Suites Philadelphia Airport strive to make it stress-free for all our guests. We are delighted to know that you were pleased with our accommodations and that our proximity to the airport was perfect for your needs. Should your travels bring you back this way, it would be our pleasure to host you again.Warmest Regards, Michele Desher-Yost,General Manager

10/10 - 훌륭해요

Neil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was great, lady at counter was very helpful and answered all ny questions. Even let me know restaurant was still open
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Dear Neil, Thank you for the complimentary review of your stay at Sheraton Suites Philadelphia Airport, and most notably, for sharing your outstanding check-in experience. Your compliments will be a pleasure to share. We are delighted to have been a part of your journey and look forward to welcoming you again whenever your travels bring you back to Philadelphia.Warmest Regards, Michele Desher-Yost,General Manager

8/10 - 좋아요

Gerald

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room accomodations. Breakfast left a bit to be desired for $25. And a $75 pet fee didnt sit well because it was not indicated during reservation.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 17일
Dear Gerald, Thank you for choosing to stay with us and for sharing your experience. We appreciate your compliments about our accommodations, as well as your feedback regarding the breakfast we serve. We will certainly follow up with our food and beverage team to see where we can do better. Additionally, we regret your disappointment with the pet fee. The information regarding this fee is readily available on our website; we do regret if this was not noticed before your arrival. It was a pleasure having you, and we look forward to hosting you again at Sheraton Suites Philadelphia Airport.Warmest Regards, Michele Desher-Yost,General Manager

8/10 - 좋아요

Linda 님, Mount Joy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Linda, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Suites Philadelphia Airport; we look forward to seeing you again soon. Warmest Regards, Michele Desher-Yost General Manager

6/10 - 괜찮아요

Jessica

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Buenas pero falta mantenimiento lavadero del kitchen aid
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Jessica, Thank you for your candid feedback. While we are glad you had an overall enjoyable experience, we sincerely apologize for the issues you encountered in your accommodations during your visit and the inconvenience it may have caused. We certainly understand the frustration and appreciate your patience in this matter. We will share your concerns with our maintenance team to ensure a better guest experience going forward. Thank you once more; we hope to see you again soon.Warmest Regards, Michele Desher-Yost General Manager