2/10 - ๋๋ฌด ๋ณ๋ก์์
Kenise
2025๋
7์ 29์ผ
๋ณ๋ก์์: ์ฒญ๊ฒฐ ์ํ, ์ง์ ๋ฐ ์๋น์ค, ์๋ฐ ์์ค ์ํ ๋ฐ ์์ค
This is my 4th time staying at the Divi and I've never had any issues. However, this time, the Divi ruined my entire vacation.
1. Upon check in - they gave us a king bed room, rather than a double room --so we had to lug our luggage to another room
2. the 2nd room had hair in the bathroom, sink and floors. Just not fully clean. Thankfully I had my lysol spray and wipes
3. our first night - at 2:30am, I woke up hearing mice running in the ceiling. I couldn't sleep anymore because I was terrified they were going to come through the a/c unit
4. I went to complain the following morning and no one offered an apology. The young lady at the desk said they'll see what they can do
5. Nothing happened, so night 2 - I had to wake up for a 5am call and of course there it was again, the running up and down of mice in the ceiling...so terrified because I had rodents
6. I went the next morning to the front desk and again they said they'll see what they can do
7. I'm away from the resort trying to see if I can enjoy my time and they called...someone by the name of Kevin and Alana to tell me that they are moving my room for the 3rd time. Again, no apology, just to tell me that they are moving me
Overall, we move to another room, there was a black out twice and no hot water and while my daugther was showering, the water just stopped. All in All...just AWFUL!!!!!!!! Never again will I stay at the hotel
Kenise
2025๋
7์์ 5๋ฐ ์๋ฐํจ
