Rooftop terrace

Reviews of Capri by Fraser, Phnom Penh

4 out of 5
Capri by Fraser, Phnom Penh
26, Street 228 corner 55, Chaktomuch, Daun Penh, Phnom Penh, Phnom Penh

Reviews

9.4

Exceptional

Rating 10 - Excellent. 35 out of 51 reviews" "
Rating 8 - Good. 16 out of 51 reviews" "
Rating 6 - Okay. 0 out of 51 reviews" "
Rating 4 - Poor. 0 out of 51 reviews" "
Rating 2 - Terrible. 0 out of 51 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well balanced hotel. Great breakfast.
Stayed 4 nights in Jan 2024
Response from Kol on Feb 28, 2024
Dear Feng,Thank you for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay and breakfast with us. Our team works hard to provide a balanced and comfortable experience for all of our guests. We hope to welcome you back again soon!Best regards Koy KolRoom Division Manager

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four star hotel // five star service and facilitie
Amazing hotel with free breakfast and great staff in the middle of Phnom phenh. We were greeted with a welcome drink and shown our rooms immediately; hot tub on the roof was a nice perk and they have a great restaurant and free breakfast.
Stayed 2 nights in Jan 2024
Response from Kol on Jan 29, 2024
Dear Katie,Thank you for your amazing review of Capri by Fraser Phnom Penh! We are thrilled that you enjoyed our free breakfast, great staff, and rooftop hot tub. We hope to welcome you back soon.Best regards,Koy KolRoom Division Manager

10/10 Excellent

Bun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Kol on Jan 23, 2024
Dear Bun,Thank you so much for your time giving us 5/5 rating on Expedia.We are so glad to know that you had a great time with us here at Capri by Fraser Phnom Penh.We are very much looking forward to welcoming you back again in the near future.Best regardsKoy KolRoom Division Manager

10/10 Excellent

Kuan Hoe, Petaling Jaya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Special mention to front desk staff: Pattya. He made my stay really memorable with the impeccapable service. He even gave us travel tips for safety and even recommendeded some of his local favourites. I normally dont leave reviews but this time I just had to specially mention him. Its people like him that makes a hotel a home away from home. Thank you Pattya!
Stayed 2 nights in Jan 2024
Response from Kol on Jan 22, 2024
Dear Mr. Kuan,Thank you for taking the time to share your feedback and for specifically mentioning our front desk staff member, Pattya. We truly appreciate your kind words about his impeccable service and the efforts he made to ensure your stay was memorable.Your recognition and appreciation mean a lot to us, and we will make sure to pass on your compliments to Pattya. We believe that it's exceptional individuals like him who truly make our hotel a home away from home for our guests.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards,Koy Kol Room Division Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great team at this hotel - always ready to help make the stay a pleasant one
Stayed 2 nights in Jan 2024
Response from Kol on Jan 22, 2024
Dear John,Thank you for your positive review about your recent stay at Capri by Fraser Phnom Penh! We're thrilled to hear that our team went above and beyond to ensure you had a pleasant stay. Providing exceptional service is one of our top priorities, and it's always rewarding to receive feedback like yours. We appreciate your compliment and hope to have the opportunity to welcome you back in the future.Best regardsKoy KolRoom Division Manager

8/10 Good

ITO

Stayed 2 nights in Jan 2024
Response from Kol on Feb 28, 2024
Dear Ito,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us and that our services met your expectations. We truly appreciate your feedback and hope to welcome you back again in the future.Best RegardsKoy KolRoom Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kol on Jan 29, 2024
Dear Guest,Thank you for your review of your recent stay at Capri by Fraser Phnom Penh. We appreciate your positive comments about our clean rooms and good service. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Best regards,Koy KolRoom Division Manager

10/10 Excellent

Seng Giap Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kol on Jan 29, 2024
Dear Giap,Thank you for your review of your recent stay at Capri by Fraser Phnom Penh. We appreciated your compliment, and we hope to welcome you back in the future.Best regards,Koy KolRoom Division Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing from the front desk to the doorman. The street food across the street is great and a good value. It is only a short walk to the royal palace and river front.
Response from Kol on Feb 28, 2024
Dear William,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us and that our services met your expectations. We are committed to providing our guests with the best possible experience, and we are glad that we were able to make your visit a memorable one.We truly appreciate your feedback and hope to welcome you back again in the future.Best regards, Koy KolRoom Division Manager

8/10 Good

Srinivas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing the hotel was nice. The area was undeveloped, but the street food was great.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Very pleasant stay in the heart of Phnom Penh. Very easy to get around the city. I stayed in the one-bedroom and it was very comfortable and quiet. Looking forward to staying here again.
Stayed 4 nights in Oct 2023
Response from Kol on Nov 10, 2023
Dear Ker, Thank you for sharing your positive experience at Capri by Fraser Phnom Penh. We are delighted to hear that you enjoyed your stay in our one-bedroom and found it comfortable and quiet. We look forward to welcoming you back soon.Best regards,Koy KolRoom Division Manager

10/10 Excellent

Yoke Mooi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and New
Overall stay was very pleasant. Clean and nice place to sta. easy to go around. Staffs are friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Kol on Oct 30, 2023
Dear Yoke Mooi,Thank you for taking the time to leave a review of your recent stay with us. We're delighted to hear that you had an amazing time with us.We appreciate your feedback and look forward to welcoming you back in the future.Best regardsKoy KolRoom Division Manager

8/10 Good

Renato

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is very well staffed and the people were very helpful and kind. The rooms are wonderful with a beautiful view. We enjoyed the breakfast very much. We would definitely stay again.
Stayed 1 night in Oct 2023
Response from Kol on Oct 30, 2023
Dear Renato,Thank you for taking the time to share your wonderful review of Capri by Fraser with us. We are thrilled to hear that enjoy the view from your room and having the most amazing time during your stay with us.Thank you again for choosing Capri by Fraser for your stay. We look forward to welcoming you back soon.Warm regards,Koy KolRoom Division Manager

10/10 Excellent

CHUN HOE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
Stayed 2 nights in Sep 2023
Response from Kol on Nov 6, 2023
Dear Chun Hoe,Thank you so much for taking your time sharing your feedback about your recent stay at Capri by Fraser Phnom Penh.We are so glad to hear that you enjoy your stay with us and we look forward to welcome you back here again in the near future.Best regardsKoy KolRoom Division Manager

10/10 Excellent

Kentaro, Ota-ku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kol on Aug 22, 2023
Dear Kentaro, Thanks to you for choosing to stay at Capri by Fraser. We are glad to hear that you had a memorable experience during your stay with us. Thank you again for choosing Capri by Fraser as your destination of choice, we look forward to welcoming you back in the future.Sincerely, KolRoom Division Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Kol on Aug 22, 2023
Dear David, Thanks to you for choosing to stay at Capri by Fraser. We are glad to hear that you had a memorable experience during your stay with us. Thank you again for choosing Capri by Fraser as your destination of choice, we look forward to welcoming you back in the future.Sincerely, KolRoom Division Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Addition to Phnom Penh
A new Capri (by Fraser) franchise in Phnom Penh, only 2 months old as of the date of review (mid-June ‘23). Given that it is new, occupancy was a bit light so I was given a room upgrade from a Deluxe King to an Executive King without even asking; YMMV as occupancy rises, which given how nice the accommodations and location are, so anticipate will be soon. A decent little breakfast was included in my rate, which was quite low for what was provided. I travel frequently for work across Asia and while this was a trip on my own Dime, I can safely say this was the best “value proposition” I’ve seen in terms of rate vs what is provided. Super cold A/C (I usually set to 18c as they never work, here I could set to 24c and get true 24c), very comfy bed and linens, and UK comparable AC ports (I didn’t even notice this perk until my next Hotel). My only disappointment is that I pre-booked my next 3 nights of accommodations (I generally change Hotels every night) as I would have just extended my stay here had I not. Hat tip to Kol, who is either the Night Manager or General Manager. Excellent customer service. Thank you, sir.
Stayed 1 night in Jun 2023
Response from Kol on Jun 19, 2023
Dear Mr. Michael,I would like to express my sincere gratitude to you for taking the time to write a positive review of our new Capri by Fraser in Phnom Penh. Your feedback is highly appreciated as we continuously strive to provide our guests with the best possible experiences.It is truly rewarding to know that you had a wonderful stay with us and that our services met your expectations. Thank you once again for choosing to stay with us and for sharing your valuable feedback. We look forward to welcoming you back soon.Best Regards,Kol KoyRoom Division Manager

8/10 Good

Eddie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Hotel
Wonderful small hotel in a very convenient location. And just across the road from a world’s 50 best restaurants , Cuisine Wat Damnart Phnom Penh. My only gripe is that the 28 sqm room was probably about 22sqm. Otherwise nearly perfect!
Stayed 3 nights in Jun 2023
Response from Kol on Jun 16, 2023
Dear EddieThank you for choosing Capri by Fraser as your accommodation of choice during your recent visit to Phnom Penh. We are thrilled to hear that you enjoyed your stay with us, and that our central location was convenient for you.We appreciate your feedback regarding the size of the room you stayed in, and we apologize if it did not meet your expectations. Our team always strives to provide our guests with a comfortable and enjoyable experience, and we take all feedback seriously to continuously improve our services.We are delighted that you also enjoyed the nearby restaurant, Cuisine Wat Damnak, which we agree is a great dining destination in the area.Thank you for your kind words and we hope to welcome you back on your next visit to Phnom Penh.Best regards,Kol KoyRoom Division Manager

10/10 Excellent

Sorattaknak

Liked: Cleanliness, staff & service, property conditions & facilities
Yes

8/10 Good

Rade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Soheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and up-to-date hotel
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Everything is great, staff is friendly, the room is very comfortable and quiet
Stayed 2 nights in Dec 2021

8/10 Good

SUNG WOON

Stayed 3 nights in Nov 2021

10/10 Excellent

Lim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy and quiet
Very nice and clean. It was a short stay so did not get a chance to explore the hotel. Quiet and had a great sleep.
Stayed 1 night in Dec 2020
Response from Tola THOEUN on Dec 18, 2020
Dear Danny, Thank you very much for staying with us and share your experience here. It is so nice for having you and hearing how wonderful your stay was and particularly you had a great sleep. Please do come back and stay with us longer next time. Best regards,

10/10 Excellent

Chanrasmey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the stay
Stayed 2 nights in Dec 2020
Response from Tola THOEUN on Dec 18, 2020
Dear Mr. Rasmey, Once again, thank you very much for a wonderful rating and review about us. You truly made our day with your great compliments. We look forward to welcoming you back again soon.

10/10 Excellent

Chanrasmey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The service was amazing.i would definitely recommend this hotel.employees was very nice and helpful.
Stayed 1 night in Dec 2020
Response from Tola THOEUN on Dec 17, 2020
Dear Mr. Rasmey, Thank you very much for your kind rating and nice words about us. We are so grateful for having you and your wife. Once again, Happy Anniversary! Kind regards,

8/10 Good

Willem, Wuxi

Liked: Staff & service, amenities
Great design. Surrounded by great restaurants and bar. But there should be a sofa at the foot of the bed, possibly with a small table. There is more than enough space. There is no comfortable way to watch TV now, it is too far if you lie on the bed. There is o comfortable place to sit and read either. A ten dollar scale would be nice too.
Stayed 6 nights in Dec 2020
Response from Tola THOEUN on Dec 8, 2020
Dear Mr. Burgers, Thank you very much for your one week stay at Lyve Inc Hotel. I could understand how you feel with the situation where you spend most of your time in your room during this period. I wish I could hear this from you during you were here so that we could offer a free upgrade for you to an Executive room where the facility you mentioned is available. I am sorry we couldn't do enough to make your stay a comfortable one. If you wish to come back and stay with us, do let me know. I will make sure to take care of your stay. Kind regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from Maneth on Dec 2, 2020
Dear our valued guest, Greeting from Lyve Inc Hotel! Thank you for choosing us for your stayed in Phnom Penh! We really appreciated with your valuable time for rating us here. Moreover, we will improve our service to be better and we are hopefully to see you in the next future again. Best regards, Ms. YOUEN Maneth Lyve Inc Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Tola THOEUN on Oct 17, 2020
Dear valued guest, Thank you very much for your perfect rating. It would be even more appreciated if you could share your detailed experience to other travelers. Look forward to welcoming you back again soon. Best regards, Lyve Inc Management

10/10 Excellent

JAESEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소자체가 너무 깨끗함 벙깽콩 한인식당들까지 툭툭이로 10분안에 전체 다 갈수 있음 워치도 좋음 하지만 16층에 있는 헬스장 옆 스파 관리는 해야할것 같음 빠른 체크인 빠른 체크아웃
Stayed 1 night in Aug 2020
Response from Maneth on Aug 30, 2020
Dear Mr. JAESEUNG, Greeting from Lyve Inc Hotel! Thank you for choosing us for your stayed in Phnom Penh! We really appreciated with your valuable time for rating us here. Moreover, we will improve our service to be better and we are hopefully to see you in the next future again. Best regards, Ms. YOUEN Maneth Lyve Inc Hotel

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
There are 2 LYVE hotels... I actually thought I was checking into one and I had stayed at previously and was disappointed because this one room is half size.. Jacuzzi in gym are open which is better than the other Hotel however there is no opening window or balcony in this room no fresh air
Stayed 1 night in Aug 2020
Response from Tola THOEUN on Aug 8, 2020
Dear Scott, Thank you for your kind support both of our properties. I appreciate your kind rating and valued feedback. I agree with you that both properties. Thank you once again to extend two more nights with us. I wish you a pleasant stay and especially a free upgrade room for your convenience. Kind regards,

10/10 Excellent

Ryu

Traveled with family
Liked: Amenities
とてもサービスが親切
Stayed 4 nights in May 2024

8/10 Good

Yuen Ling Ivy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整潔
房間十分整潔,服務也很好,只是酒店附近欠缺食肆, 不太方便
Stayed 3 nights in Jan 2024
Response from Kol on Jan 29, 2024
Dear Yuen,Thank you for your review of your recent stay at Capri by Fraser Phnom Penh. We appreciate your positive comments about our clean rooms and good service. Thank you for choosing to stay with us, and we hope to welcome you back in the future.Best regards,Koy KolRoom Division Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
추천드립니다.
청결하고 아주 만족하게 지내다가 갑니다.
Stayed 10 nights in Jan 2024
Response from Kol on Jan 23, 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We are thrilled to hear that you found our property to be clean and that you were very satisfied with your experience.Maintaining a high level of cleanliness is a top priority for us, and we appreciate your recognition of our efforts.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future!Best regardsKoy KolRoom Division Manager

10/10 Excellent

Sunghee

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
감사했어요
매우 친절한 스텝 특히 슈퍼바이저가 강압적인 툭툭 드라이버때문에 겁이난 나이든 세명의 일행을 도와주어 감동. 놎은 체크아웃, 청결함. 세심함 또방문 할것입니다
Stayed 2 nights in Dec 2023
Response from Kol on Jan 22, 2024
Dear Songhee,Thank you very much for your time sharing your review on expedia! We are glad to hear that our staff are very friendly and helped you and your companions despite a busy traffic. We are thrilled that you were impressed by our attention to detail and hospitality. We also appreciate your compliments regarding the checkout process and cleanliness. Your intention to visit us again in the future is truly appreciated, and we will make sure to provide you with an exceptional experience once again. Best regardsKoy KolRoom Division Manager

8/10 Good

OKRAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Kim Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel for business and personal travel
The location of the hotel is good. It has a nice restaurant on 14/F which serves tasty food and shows a spectacular view. The lobby area is also spacious. Hotel staff are friendly in general.
Stayed 4 nights in Sep 2023
Response from Kol on Oct 30, 2023
Dear Kim Ho,Thank you for taking the time to share your wonderful review of Capri by Fraser with us. We are thrilled to hear that you had a great time during your stay with us.If there is anything we can do to make your future stay even more enjoyable, please do not hesitate to let me know. We are always here to assist you in any way possible.Thank you again for choosing Capri by Fraser for your stay. We look forward to welcoming you back soon.Warm regards,Koy KolRoom Division Manager

10/10 Excellent

seo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable!
Stayed 3 nights in Aug 2023
Response from Kol on Aug 22, 2023
Dear Seo, Thanks to you for choosing to stay at Capri by Fraser. We are glad to hear that you had a memorable experience during your stay with us. Thank you again for choosing Capri by Fraser as your destination of choice, we look forward to welcoming you back in the future.Sincerely, KolRoom Division Manager

10/10 Excellent

chiusen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常滿意
住在高樓層景色非常漂亮 ,服務人員親切 ,餐廳的飲食也很棒 ,值得 下次再來, 因有武漢疫情的關係 ,健身房沒開是唯一遺憾
Stayed 2 nights in Jun 2020
Response from Maneth on Sep 17, 2020
Dear Mr. Chiusen, Greeting from Lyve Inc Hotel! Thank you for choosing us for your stayed in Phnom Penh! We really appreciated with your valuable time for rating us here. Moreover, our gym and Jacuzzi right now are open as normal. We are hopefully to see you in the next future again. Best regards, Ms. YOUEN Maneth Lyve Inc Hotel

8/10 Good

KAWABATA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Tola THOEUN on Jul 21, 2020
Dear Mr. Kawabata, Thank you very much for your kind rating. Please feel free to share your experience with us so that we can improve our quality of service. Kind regards,

10/10 Excellent

Pui Yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel
Wonderful hotel, service, room is clean. Excellant.
Stayed 1 night in Jul 2020
Response from Maneth on Jul 18, 2020
Dear Pui Yee, Greeting from Lyve Inc Hotel! Thank you for choosing us for your stayed in Phnom Penh! We really appreciated with your valuable time for rating us here. We are hopefully to see you in the next future again. Best regards, Ms. YOUEN Maneth Lyve Inc Hotel

8/10 Good

yoo

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020
Response from Tola THOEUN on Jul 13, 2020
Dear Yoo, Thank you very much for your stay with us earlier. I appreciate you take your time rating us and please feel free to contact us if you had any specific comment about your stay. Look forward to welcoming you back again soon. Kind regards,

8/10 Good

yoo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
후기
깨끗함 호텔에 조명을 안키는데 이해못함 너무 어두움 에어콘이 약함
Stayed 7 nights in Jun 2020

8/10 Good

YOSHIHISA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Tola THOEUN on Jun 25, 2020
Dear Mr. Okada, Thank you very much for your kind rating. I appreciate you take your time to share this to other travelers. We look forward to welcoming you back again soon. Kind regards,

10/10 Excellent

yuchih

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Tola THOEUN on Jun 4, 2020
Dear YuChih, Thank you so much for this perfect rating you shared today. I am so delighted to hear you had an amazing stay with us. Look forward to welcoming you back again soon.