Dear Mr. Sung Kyu, Thank you so much for stayed with The Olympia City Hotel recently. We were pleased to read of your overall 8/10 scored on our property. We look forward to welcoming you back to The Olympia City Hotel in the near future.

Dear Value Guest,Thank you so much for your value of time to sharing us with your great experience with us.

Dear Jimmy, Thank you for staying with Olympia City Hotel by Dara. We truly appreciate for your feedback and we assured you that we will continue improving our service. We would like to apologize to you that we did not inform you or show you where the hair dryer was kept. It was kept inside a black color velvet linen bag with Olympia City Hotel logo and was placed inside the writing desk drawer. We are in the midst of putting a label to inform all guests that the location of hair dryer was kept. We are looking forward for having you again. Mr. HIANG Fong Hwa (Jay) 梁鋒鏵 General Manager 總經理

Dear Valued Guest, Thank you very much for choosing Olympia City Hotel as your destination stay and giving us a 5/5 rating on Expedia website. We looking forward your next visit to Olympia City Hotel again.

Dear Mr. Jeremy, Thank you so much for spending your value time to rate us on Expedia website. Unfortunately with the rates provided we are unable to identify our specific shortfall during your stayed. Hope we are able to receive your full comment on our service to you during your stayed so we can improve on it. Best regards,

Dear Mr. Song, Greetings from Olympia City Hotel! Thank you for having chosen our hotel. It truly delights us knowing that you were able to enjoy your stay, and benefitted from our hotel facilities, strategic location, and buffet breakfasts at Zeus restaurant. At the same time, we were sorry to know that your experience was restricted by some points, as shared in your review. I would like to inform you that all of the points raised have been briefed to top management for hotel services improvement. Thank you for sharing these with us so we are able to identify shortcomings and improve our services. These points will also serve as a kind reminder for the team to keep up the highest standard of products and services. Sincerely yours, Mr. HIANG Fong Hwa (Jay) 梁鋒鏵 General Manager