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Reviews of Four Points by Sheraton Phoenix North

3.5 out of 5
Four Points by Sheraton Phoenix North
2532 W Peoria Ave, Phoenix, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 451 out of 999 reviews" "
Rating 8 - Good. 307 out of 999 reviews" "
Rating 6 - Okay. 133 out of 999 reviews" "
Rating 4 - Poor. 63 out of 999 reviews" "
Rating 2 - Terrible. 45 out of 999 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Roxana

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Unless it's Necessary
This property is in dire need of updates and repairs. The carpet is torn in many of the common hallways and at least three elevators are out of service. There is a tree near one of the entrances that drops a lot of leaves which got into the hallway. Every we were there so were the leaves. It is obvious that no one vacuumed.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Daniel

Disliked: Property conditions & facilities
OK, but doesn't live up to Sheraton name
Given the Sheraton name, expected a bit more. Room was OK, but little things abound--sagging shower curtain rod, loose trim piece on shower, ceiling tiles in room and hallway with nicked edges, stained hallway carpet. Looks like maintenance deferred, and going downhill In addition, no surveillance cameras in parking lot (a deteriorating parking lot at that), so when all 4 wheels were stolen off our rental car there was nothing for PD to go on. We were suggested to park in the back, near the entrance to our room. Which also turned out to be a nice dark secluded place to steal stuff. I understand it is not their responsibility (as they were quick to point out, and as is posted on the lot signs), but a couple of cameras are pretty cheap. So if you go, DON'T park in the back. And Four Points, need to do some upkeep to maintain the Sheraton name
Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
The hotel was really dark (in lighting). It was weird to be in a room that opened out onto the interior of the hotel where there was a pool in the middle inside. There was no natural light in the room. Plumbing seemed to be a problem. Ice machine was down. Odd disco lights in the driveway at the entrance. Not sure that I would stay there again.
Stayed 2 nights in Feb 2020

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel needs to be renovated. Tired looking facility.
Stayed 3 nights in Feb 2020

10/10 Excellent

Brittany, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice hotel room and very clean! Great location as well the indoor pool was really cool :)
Stayed 1 night in Feb 2020

4/10 Poor

Shelby

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldnt stay again!!
No hotel room should have a pool in the middle of it...it was so humid in our room. We were with a group and some people didnt even have a fridge!! What hotel only has a fridge on certain floors? Definitely not worth the $225+ that was a 'group rate'. People were super nice but they dont make the stay, the amenities do and the comfort level and smell was gross
Stayed 1 night in Feb 2020
Response from Ginger on Feb 19, 2020
Good Day, your feedback is very much appreciated and I am very sorry that you didn't enjoy your stay. Your issues have been directed to management for review.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Ciccone, Milton ontario

Traveled with partner
Disliked: Amenities, property conditions & facilities
Liked the new tiles and desk, starbucks in entrance...however elevator, exposed pluming ,drapes, hallway, many door frames dsmaged, chipped paint seen often. Overall look aside from tiny area in entrance, looked very unkept in need of regular constant repair so as to avoid present look. Housekeeping very impressed but overall hotel.not impressed. Asked FOR QUIET ROOM..given room in front of indoor pool where all the kids who were there for soccer tournament gathered and needless to say EXTREAMLY NOISY!!! Other then housekeeping NOT IMPRESSED!!! Thank you for the opportunity to express my concerns and disappointments.
Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property has not been updated in years, and our room was not clean. The curtain had obvious stains on it and the bathtub/shower had other people's hair in it when we got there. The gym is tiny. My kid liked the indoor pool, and it was a good place to hang out in the evening.
Stayed 2 nights in Feb 2020

10/10 Excellent

Taunya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Nights Sleep
Had a wonderful very pleasant stay. Breakfast was awesome and hotel staff were very friendly and helpful. Thank you so very much
Stayed 1 night in Feb 2020
Response from Ginger on Feb 12, 2020
Thank you for your feedback. We are very happy that you enjoyed your stay.

10/10 Excellent

DB, North little rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful experience was amazing
Stayed 1 night in Feb 2020
Response from Ginger on Feb 12, 2020
Thank you for your feedback. We are very happy that you enjoyed your stay.

8/10 Good

Fred, Las Cruces NM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything around our events, food, stores, shopping
Stayed 3 nights in Nov 2019
Response from Ginger on Feb 12, 2020
Thank you for your feedback. We are very happy that you enjoyed your stay.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
The hotel is looking dated and slightly rundown. I was in a double queen room and would have liked a chair other than the desk chair to sit in.
Stayed 2 nights in Feb 2020
Response from Ginger on Feb 12, 2020
Thank you for your feedback. We appreciate the concerns you have for the room decor and will take it into consideration

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs an update to be a Four Points. Hard goods in the room were very old. It was the loudest hotel room I have stayed in doe to the interstate and the HVAC equipment under the window. Parking lot is run down.
Stayed 1 night in Feb 2020
Response from Ginger on Feb 12, 2020
Thank you for your feedback. The issues that you have pointed out will be taken into consideration

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice overall property and clean. Friendly staff
Stayed 2 nights in Jan 2020
Response from Ginger on Feb 2, 2020
Thank you for your feedback. We're glad that you enjoyed your stay.

10/10 Excellent

Mirna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Ginger on Feb 2, 2020
Thank you for your feedback. We're glad that you enjoyed your stay.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
easy to find with adequate parking. Staff allowed us to stay until 2:00 pm because we had a funeral. Thank you.
Stayed 1 night in Jan 2020
Response from Ginger on Jan 29, 2020
Thank you for your feedback, so glad you enjoyed your stay.

10/10 Excellent

Janice

Stayed 3 nights in Jan 2020

6/10 Okay

Francis

Liked: Staff & service
Stayed 2 nights in Jan 2020

4/10 Poor

Lisa A

Business traveler
Disliked: Staff & service
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

ULISES, PHOENIX AZ

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LIKE THE ROOM VERY MUCH, VERY CLEAN AND THE REFRIGERATOR WAS GREAT...THE BALCONY WAS VERY NICE. THE ONLY COMPLAIN WAS ROOM WAS FACING STREET AND NOISE BUT OVER ALL IT WAS GOOD.
Stayed 1 night in Jan 2020
Response from Ginger on Jan 27, 2020
Thank you for your feedback, we will look into the issues with your last stay

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ginger on Jan 24, 2020
Thank you for your feedback. We are glad you enjoyed your stay here at Four Point Phx North

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Could tell it's a really old place. Elevator was out of order and room on 4th floor hears every bit of freeway traffic all nite
Stayed 2 nights in Jan 2020
Response from Ginger on Feb 12, 2020
Thank you for your feedback. The concerns that you have pointed out will be taken into consideration.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The balconies are an added plus. Buffet Breakfast was horrible. Food was cold - bacon not crisp. $12.00 way too much for that.
Stayed 3 nights in Jan 2020
Response from Ginger on Feb 12, 2020
Thank you for your feedback. We're are glad that you liked your balconies. Sorry about the breakfast, the F&B Manager has been made aware of your concerns.

4/10 Poor

Adamk, Kalamazoo

Business traveler, Traveled with family
Disliked: Staff & service, amenities
The property was in a decent location with a ton of dining and fast food and shopping near by. The hotel itself smells so bad of chlorine from the indoor pool. The breakfast buffet is $12 a person and it does not taste good.. at all. The rooms don’t have a fridge or microwave. The shower had almost zero water pressure. I do not recommend this hotel.
Stayed 4 nights in Dec 2019
Response from Ginger on Feb 12, 2020
Thank you for your feedback. We're very sorry that you di not enjoy your stay. The concerns that you have brought to our attention will be addressed.

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Room clean and quiet. Breakfast was great.
Stayed 2 nights in Dec 2019
Response from Ginger on Jan 24, 2020
Thank you for your feedback. We are glad you enjoyed your stay here at Four Point Phx North

8/10 Good

Verified traveler

Business traveler
Friendly staff . The only thing was that the ad for the hotel shows outside pool with fireplace .The rooms have musty smell the carpets need to be shampooed Thank you
Stayed 4 nights in Dec 2019
Response from Ginger on Feb 2, 2020
Thank you for your feedback. We will definitely take your concerns into consideration. We appreciate you staying at our location.

10/10 Excellent

W Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved, loved, loved our stay We were traveling through the Phoenix area, and needed a place to stay that was pet friendly! The location is right off the freeway, with several reasonable restaurants near by Will stay here again, next time
Stayed 1 night in Jan 2020
Response from Ginger on Jan 24, 2020
Thank you for your feedback. We are glad you enjoyed your stay here at Four Point Phx North

2/10 Terrible

Diana

Disliked: Staff & service, property conditions & facilities, room comfort
Our vehicle was broken into on their property. They said they supposedly have security circle the property every 45 minutes to an hour and when we told them about it they didn’t do anything about it nor offer us anything for the inconvenience. When we tried to ask for a refund they said they can’t give me a refund & that they are not responsible. I did not see any signs posted anywhere. Receptionist was rude. Unless you want to get your car broken into, I highly DO NOT recommend! Will not be staying here again.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ginger on Feb 2, 2020
Thank you for your feedback. We're glad that you enjoyed your stay.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found syringes in the room and the carpet was soaked. They moved us to another room and there was an open bottle of vodka in the refrigerator. This room also felt damp but at least the carpet was not wet. 2 of the 3 elevators were out of order for most of our stay.
Stayed 5 nights in Dec 2019

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Emina

Traveled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Dec 2019

2/10 Terrible

Marvin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We prepaid for a room and manager gave it someone else! We stopped in at 1:00 and the room was not ready yet. We told them it would be late when we returned. When we went to check in late after football game they had given our prepaid room to someone else!! Every hotel in town was full which is why we prepaid. The Sheraton offered no compensation what so ever for their major screw up! I will never stay in a Sheraton again!
Stayed 1 night in Dec 2019

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ginger on Jan 24, 2020
Thank you for your feedback. We are glad you enjoyed your stay here at Four Point Phx North

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here many times and they have done sone recent upgrades to the hotel. The rates are excellent, rooms are spacious and beds are very comfortable! Pets ok with a special fenced off dog oark just for hotel guest's! Easy and plentiful parking! Restaurants nearby! Its a no brainer- stay here! My only wish- free breakfast, but the rates are so good its ok.
Stayed 3 nights in Dec 2019
Response from Ginger on Feb 2, 2020
Thank you for your feedback. We're glad that you enjoyed your stay.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Old outdated hotel. No ice on first floor. Definitely needs a make over.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ginger on Jan 29, 2020
Thank you for your feedback. We are very happy that you enjoyed your stay with us.

8/10 Good

Jimell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was cozy and clean!
Stayed 1 night in Dec 2019
Response from Ginger on Jan 29, 2020
Thank you for your feedback. We glad that you enjoyed your stay.

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not great
The hotel was clean. The room started off a little humid because of the indoor pool but the second day was better after lowering the A/C temperature. We go to bed early so the noise from the pool area kept us up, luckily it wasn't too late since it shuts down at 9 PM. Next time we will ask for a room facing away from the pool. The elevator broke the second day and we found out there is no stair that allow you to go up and down floors only a fire escape that allows you to go out. The only other elevator was by the front desk and our room was on the opposite side of the hotel. This is a place we would stay again if priced like it was on this trip. Near the freeway and out of the way of foot traffic so you didn't find people wandering the parking lot at night.
Stuck elevator
Stayed 2 nights in Dec 2019

8/10 Good

Rich

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an older hotel, it’s not in bad shape, I think it was an old Holiday Inn. The Restaurant seem to have pretty good food and in the bar was good. The people seemed very friendly and helpful.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to not like. Room was clean and quiet. Bed was very comfortable.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Our stay was ok - we had requested a microwave and refrigerator. They told us our room had a microwave, but there was no fridge available at the time, but they would put our name on the list. Then our toilet clogged the minute we got in there. Our room DID NOT have a microwave either. We asked every morning and every afternoon for the fridge - no luck!
Stayed 4 nights in Dec 2019