야외 수영장, 카바나(요금 별도), 일광욕 의자

포 시즌스 리조트 스코츠데일 앳 드룬 노스 여행 후기

5 out of 5
포 시즌스 리조트 스코츠데일 앳 드룬 노스
10600 E Crescent Moon Dr, Scottsdale, AZ

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 574개 이용 후기 중 464개" "
평점 8 - 좋아요. 574개 이용 후기 중 70개" "
평점 6 - 괜찮아요. 574개 이용 후기 중 22개" "
평점 4 - 별로예요. 574개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 574개 이용 후기 중 5개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Angela Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful grounds, exquisite dining, exceptional service!
2024년 3월에 3박 숙박함

4/10 - 별로예요

Christina

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing stay
Disappointing stay. Every time the heater fan kicked on, the sprinkler head in the room would vibrate and wake us up. I went to open the shades, and realized that the entire screen door was off the track and standing there loose. Only two restaurants and a lounge, all connected and food presumably out of the same kitchen with limited hours. Nothing else notable for dining within easy driving distance for quick options. What dining they had there was very good, but expensive. The worst part was waiting on a bellman at checkout time. I had a half hour wait, and that was after calling twice, and my husband walking through the rain all the way to the car since we were on a tight timeline. And, by the way, numerous bellman were standing at the front door with no one apparently making a move to actually go get those that were calling for assistance. Many other hotel options much closer in and with more convenient accessibility to other activities and dining options. We won’t be back, especially at that price.
2024년 1월에 2박 숙박함
답변 제공: Cosimo Lardo - Resort Manager 님, 2024년 1월 24일
Thank you for the detailed feedback and account of your experience at the Four Seasons Resort Scottsdale. As a valued and loyal guest, your feedback and comments are very important to us and we do not take your disappointment lightly. I truly apologize for the experience you had with the disturbance in the room and the lack of attentiveness from our bell desk in response to your request. Your feedback will be shared with our department Leaders and I can assure you that your comments will be used to improve our understanding of the expectations our Four Seasons' guests have come to expect.  We hope to have the opportunity to welcome you back to experience the Four Seasons Resort Scottsdale at Troon North in a different light.

10/10 - 훌륭해요

constantine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Resort is great but staff did not meet the standards of a traditional four seasons
2024년 1월에 4박 숙박함
답변 제공: Executive Assistant - Sarah 님, 2024년 1월 23일
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

10/10 - 훌륭해요

Farhan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect!
2023년 12월에 3박 숙박함
답변 제공: Executive Assistant - Sarah 님, 2024년 1월 23일
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

10/10 - 훌륭해요

Yun 님, Ann Arbor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really like the chat feature. Everything is fine but the food is a little bit questionable.
2023년 11월에 2박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2024년 1월 23일
We are glad that you enjoy the chat function. We agree that it simplifies communication. Please reach out directly with additional feedback regarding the culinary offerings. We welcome the chance to learn more.

10/10 - 훌륭해요

Julie

2023년 9월에 3박 숙박함

8/10 - 좋아요

Alexander 님, Denver

2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Casey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing at 4 seasons!!
Wonderful trip!! Had two amazing services at the spa, both Art (massage) and Kem (facial)were wonderful!! I would highly recommend them.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Christopher 님, PLYMOUTH

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top notch facility and service - of the best I’ve ever experienced. Pricing of drinks seemed excessive when I was charged $27 for a dirty martini.

10/10 - 훌륭해요

Jon 님, Emerald Hills

A must stay if you are heading to the desert. Staff wonderful, dinner was great and rooms are well appointed and spacious.
2023년 8월에 1박 숙박함
답변 제공: Reservations Team 님, 2023년 9월 4일
Thank you kindly for sharing your experience. We will certainly share this feedback with our teams! We look forward to welcoming you back soon!

10/10 - 훌륭해요

Yaneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room view
2023년 8월에 3박 숙박함
답변 제공: Reservations Team 님, 2023년 9월 4일
Thank you for sharing your experience. We are happy to hear you enjoyed your view and that you had a lovely experience. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our Casita was beautiful, the bed and pillows were amazing, huge TV in the room and on back patio, nice in room bar and snacks.
2023년 8월에 1박 숙박함
답변 제공: Reservations Team 님, 2023년 9월 4일
Thank you kindly for providing feedback, we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back to our desert oasis soon.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Anela

2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Toni

가족 여행
좋아요: 편의 시설/서비스
Very friendly staff!!!
2023년 7월에 1박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2023년 8월 10일
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our friendly team. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 - 훌륭해요

Joshua

2023년 7월에 5박 숙박함
답변 제공: Reservations Team 님, 2023년 9월 4일
Thank you for choosing the Four Seasons Resort Scottsdale at Troon North. We are happy to hear you enjoyed your visit. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

MARY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved everything about the property. Beautiful and well kept. Close to shopping and other dining, but definitely must dine at the restaurants on property. The Proof was amazing, and we loved the atmosphere. Marcel Smith at the concierge desk was so friendly and took time to ask about what brought us the resort. He even surprised us with cheesecake delivered to our room to make our 30 year anniversary a little sweeter. 5 star all the way. Thank you!
2023년 7월에 1박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2023년 7월 20일
Thank you for taking time to share your feedback. We are delighted to hear you enjoyed our location and Proof restaurant. We will be sure to pass along your compliments to our staff, as they are truly the ones who make it all happen. We look forward to the opportunity of welcoming you back soon!

8/10 - 좋아요

Jim

2023년 7월에 2박 숙박함
답변 제공: Reservations Team 님, 2023년 9월 4일
Thank you for your review! We are thrilled to hear you enjoyed your visit. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Frank C.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Can't wait to stay again
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Tiffany

2023년 6월에 4박 숙박함

10/10 - 훌륭해요

Kay 님, Tampa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property
2023년 6월에 3박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2023년 6월 20일
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our property and felt it was beautiful. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

8/10 - 좋아요

danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Rachel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tucked away, quiet, GORGEOUS, and the best staff we’ve encountered at a luxury resort.
2023년 6월에 3박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2023년 6월 5일
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our serene location and great team. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Nikki 님, Valencia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

OGUZ

좋아요: 청결 상태, 직원 및 서비스
Satisfied
2023년 2월에 1박 숙박함

8/10 - 좋아요

RYAN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Solid hotel but due for a face lift. One of the most outdated Four seasons I’ve stayed in but the great service fixed that. Overall lovely stay and I would def. Recommend.
2023년 2월에 4박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2023년 2월 14일
Thank you for taking time to share your feedback. We are glad to hear you enjoyed or staff and service. We are sorry to learn you felt the property was outdated. It is always our goal to surpass expectations, and we regret that did not happen in this instance. We look forward to the opportunity of welcoming you back and the opportunity to showcase the customary care for which Four Seasons is known.

10/10 - 훌륭해요

John 님, Kansas City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at this property before, but many years ago. The service, food and accommodations are unsurpassed. If you are staying here, please keep in mind that it is a bit remote, but that is part of the uniqueness of this property. Looking forward to another stay in the future.
2023년 2월에 3박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2023년 2월 13일
Thank you for taking time to share your feedback. We are delighted to learn you enjoyed the service, food, and accommodations. We will be sure to pass along the great compliments regarding our staff, as they truly are the ones who make it all happen. We look forward to the opportunity of welcoming you back soon!

10/10 - 훌륭해요

Kecia

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

ALexus

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and clean. Staff was more than accommodating. Enjoyed my stay!
2022년 12월에 2박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2022년 12월 12일
Thank you for taking time to share your feedback. We are glad to hear you enjoyed your stay and that our property was very nice and clean. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 - 훌륭해요

J Kirby

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellence! Love the Four Seasons App too!
Top-Notch service and accommodations. I used the Four Seasons App to chat with the on-site Concierge and just as soon as I would type my request or question, someone local at the property was "at my service" and completing my request. I cannot express enough the level of perfection that is strived towards by Four Seasons brand and always have an excellent experience. This is because even when something happens that isn't ideal, if I bring it to their attention, they make it right. That is service!
2022년 9월에 2박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2022년 9월 14일
Thank you for taking time to share your feedback. We are delighted to hear you enjoyed our Four Seasons Chat feature. We pride ourselves on delivery of guest requests and excellent service, we are glad to learn it was perfect for your visit. We look forward to the opportunity of welcoming you back for another exceptional experience.

10/10 - 훌륭해요

JOHN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is simply an amazing resort. The views and vistas are amazing. The location. The staff. It truly is a place where you can unplug and simply relax.
2022년 8월에 2박 숙박함
답변 제공: Kelley Moreten, General Manager 님, 2022년 8월 30일
Thank you for taking time to share your feedback. We are glad to hear that you enjoyed our Sonoran Desert Oasis and all the great views it has to offer. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

Jeri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Four Seasons Resort in Scottsdale at Troon North is absolutely breathtaking. My best friend and I went to celebrate a birthday, and upon arrival (which was at midnight), they even made sure a complimentary birthday cake was in the room. Everyone we encountered was so incredibly kind and genuine, just overall a magical experience. The views are even more gorgeous in person than over photo. The pool is saltwater, not chlorine which was also a lovely touch.
2022년 8월에 2박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2022년 8월 29일
Thank you for taking time to share your feedback. We are glad you choose to celebrate your special occasion with us and enjoy some cake after your travels. We will be sure to pass along your compliments to our staff they will be thrilled to know it was a magical experience. We look forward to the opportunity of welcoming you back for another breathtaking visit!

8/10 - 좋아요

Claire

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed at many Four Seasons properties throughout the globe and you can always count on their service and wonderful staff, great amenities, and overall luxury experience. I was certainly appalled to receive a plate of food with a pepper black mold on it. Despite this the pool manager, Lenny, was incredibly accommodating and went as far as to offer the luxury cabana for the following day. Lenny also found us the day of our cabana reservation to ensure he had checked the produce himself. I say this to be objective in my review that although there service following the incident was attentive it was absolutely appalling that there was food served in that state; for a pepper to mold in that way it takes weeks, it was clear the hotel was at a very low capacity and I feel that should've given theme even more availability to be on top of their food. Other than this the resort is lovely but a very TRUE resort -- the closest alternative dining options are 10 minutes by car so if you are not driving or do not have a car expect to spend the majority of time on the property or using a ride-share service to get anywhere/everywhere.
2022년 7월에 4박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2022년 8월 17일
Thank you for taking time to share your feedback. We regret that you had a challenge with the quality of the food, but are glad to hear that Lenny helped ensure seamless service poolside. We will be sure to pass along your kind words to Lenny, and will also connect with our internal culinary team to ensure this is addressed. Thank you again for taking to share your compliments and concerns.

10/10 - 훌륭해요

Larysa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, very clean and beautiful. High standard of customer service
2022년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함

10/10 - 훌륭해요

Francis

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 4박 숙박함

10/10 - 훌륭해요

Joanna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Fara

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was peaceful , beautiful and the employees were very friendly and helpful.
2022년 7월에 1박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2022년 7월 11일
Thank you for you feedback! We are glad to learn you enjoyed your visit. We will be sure to share your compliments with our staff!

10/10 - 훌륭해요

Karen

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Matt

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Amy L

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It is a stunning desert property. Our suite was very private as I requested. The services were excellent including a sensational breakfast. It was a lovely and romantic couple’s getaway.
2022년 6월에 1박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2022년 6월 22일
We are thrilled you enjoyed your romantic stay at our intimate Sonoran Desert retreat, including your suite and breakfast. We look forward to the chance to welcome you back soon!

10/10 - 훌륭해요

Marlane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spectacular desert setting. Right beside Pinnacle Peak hike, location was perfect. We came for exercise in the morning and pool time relaxation in the afternoons and we received it! Great food at the on site restaurants - we didn't leave the property except for Pinnacle Peak. We will return.
2022년 5월에 2박 숙박함
답변 제공: Kelley Moreton, General Manager 님, 2022년 6월 22일
We are thrilled you enjoyed your getaway to our Sonoran Desert retreat. We agree that the Pinnacle Peak hike is a highlight! We look forward to the opportunity to welcome you back soon.

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the firepit of our Casita, the outstanding service /professionalism of the staff, the lovely pool and beautiful environs.
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Chirag

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Duncan

2022년 3월에 1박 숙박함

10/10 - 훌륭해요

jesus de la

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Views
2022년 1월에 2박 숙박함

10/10 - 훌륭해요

Tom 님, Crestwood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish the bungalows had view of the surrounding area.
2021년 11월에 3박 숙박함