When we were walking through the Phoenix airport after arriving, I got a phone call that they had “unexpected stays“ and therefore were shuttling us off to their “sister property“ which is the the Holiday Inn next-door and that that they had “arranged “ for us to stay there. We had to go to the Hilton to get the paper to go to the Holiday Inn and when we got to the Holiday and they had no idea what we were talking about. However, in the end, it was fine we stayed at the Holiday Inn, which was subpar but fine. I am not sure what kind of scam this is, but it was very disappointing and I would not book there again.