2/5 별로예요
실제 이용하신 고객
단체 여행
15 6월 2021
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I travel all other and like to try out new resorts especially with pool and spa services. Being a Hilton Honors member this is not what Hilton properties normally represent. Very outdated and not maintained. Grounds could use some palm trimming, leaf blowing of walkways, paint, just normal wear and tear maintenance and suite was not what you would expect as signature. Staff doesn't seem to talk to other member, no organization, rude and basically any issues you are told that's not their department. The hotel offered a free cabana with suite which I was charged double for normal cabana rates at checkout and the front desk said not their problem to fix. Also offered a $50 resort food/beverage credit however no room service offered due to Covid except from 5pm-8pm on select days and they said and no poolside service in 114 degrees and wanting some water they said to uber eats. So the $50 food/drink credit was basically for nothing they honored? Also charged a $39 day resort credit for apparently nothing.....I WILL NOT BE RETURNING and asking for a refund on cabana or resort fees or something because this place was a sh*t show. Oh plus its a party place for locals I think because alot of parties and screaming off the balconies going on and even saw a fully naked man running around outside at night in the dark. LOL
2021년 6월에 2박 숙박함