I should have read reviews before we arrived, but I didnโt. We checked in & went to the room & there was POOP on our bathroom door, holes in the wall, the paint on the cabinets were chipped off, where you hang your clothes was rusted. My kids found a chewed up Zyn pouch (tobacco) on the bed. You couldnโt see through the pools water, the kiddie pool was absolutely filthy. There was algae on the pool steps and the bottom step was broken on the pool. We went to dinner and came back to get ready for bed & when we pulled the blankets off there were brown stains on the sheets. We saw a roach & bugs in the bathroom. If I could give 0 stars I would. 0/10 do NOT recommend.
Only only compalint i have is 2 out of 3 times we stayed the shower was leakin all night causing low pressure in the shower head. Having to go up front just to get towels/rags and noone ever came in 4 daysband took our used towels and rags
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Longtime Guest Extremely Disappointed
I have been coming to this hotel for over 10 years. It used to be a place we looked forward to every single yearโclean, family-friendly, and well-managed. Unfortunately, the last two years have been a complete disappointment, and this most recent visit will be our last unless major changes are made.
To begin with, the Wi-Fi did not work at all during our stay, which made it difficult to manage even basic things. We also had a serious leak in our room that left our entire floor soaking wet for all four daysโcompletely unacceptable. On top of that, the slides, once a highlight of the property, were so damaged they were cutting kidsโ feet. Several families had similar complaints. Thatโs a major safety hazard that should have already been addressed.
Worse, one of the staff members falsely accused our girls of misbehavior in the pool area. Not only was it untrue, but the situation was handled in a very unprofessional and accusatory manner. The overall cleanliness of the hotel has gone drastically downhill, and it seems like standards across the board have dropped.
I regret not reading the recent reviews ahead of timeโitโs clear this property has gone from a 5-star destination to barely hanging on to 2 stars. Iโm not someone who writes negative reviews often, but after this experience, I felt it was necessary. Until management steps up and tur
Wifi sucked. Cockroaches, ants and black mold on ceilings and door latch broke and the pool wasnโt working it was very dirty and smelled like weed everywhere