외관

데이즈 인 바이 윈덤 피츠버그-하마빌 여행 후기

2 out of 5

이용 후기

5.6
평점 10 - 훌륭해요. 999개 이용 후기 중 115개" "
평점 8 - 좋아요. 999개 이용 후기 중 206개" "
평점 6 - 괜찮아요. 999개 이용 후기 중 226개" "
평점 4 - 별로예요. 999개 이용 후기 중 208개" "
평점 2 - 너무 별로예요. 999개 이용 후기 중 244개" "

5.6/10

청결 상태

6.4/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Olga

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nada todo orrible y sucio
2024년 5월에 1박 숙박함

4/10 - 별로예요

Kristy

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very dusty, handprints and toothpaste spray all over mirror, handprints on the headboard, and a dirty refrigerator.The trash on the grounds was over flowing, 3 of 4 laundry machines out of order, no ice machine. A do not disturb sign was posted outside of the room, and one of the staff stood there knocking until my husband opened the door. Staff visited the wrong room. The bed and pillows were comfortable, and the bathroom was clean.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 28일
Hello Kristy,We appreciate you sharing your experience with us. We apologize for any inconvenience you faced during your stay. Your feedback will be shared with the team for improvement opportunities. We are glad to hear that you found the bed and bathroom comfortable and clean. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 - 좋아요

Jason

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location, friendly staff..
2024년 4월에 4박 숙박함
답변 제공: Manager 님, 2024년 5월 22일
Hello Jason,Thank you for highlighting our convenient location and friendly staff. We strive to provide a positive experience for all our guests. If there's anything we can do to further enhance your stay in the future, please don't hesitate to let us know.

2/10 - 너무 별로예요

ELLEN

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
every room stunk of smoke! Even the non smoking. garbage was over flowing everywhere! The rooms ( I checked out 3) were so bad that we just left and drove via the night!
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 17일
Hello ELLEN, Thank you for sharing your feedback with us. We take all guest comments seriously and will address this with the team accordingly. Your experience does not meet our usual standards, and we apologize for any inconvenience caused. We encourage guests to reach out to us directly so we can address any concerns promptly.

2/10 - 너무 별로예요

Priya

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
This is an awful “hotel”! DO NOT stay here! The place’s only saving grace was the wonderful young man on duty who was helpful in assisting us to find another place for the night when every hotel was sold out.
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 7일
Hello Priya,We appreciate your feedback and are glad to hear our staff was able to assist you during your stay. We always aim to ensure our guests are taken care of to the best of our abilities. Thank you for sharing your experience with us.

2/10 - 너무 별로예요

Robert

출장 여행
별로예요: 숙박 시설 상태 및 시설
I reserved a room online. All reservations were non-refundable, with a 230pm cancellation time. I arrived and the place looked pretty run down. checked in and drove around to find my room and saw some rooms where people were obviously living long-term. the place looked so questionable that I didn't even go into the room. I just sacrificed the money and went to a different hotel. first time in my 63 years on this earth that I've ever done that.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 1일
Hello Robert, We're sorry to hear about your experience. We strive to provide a variety of accommodation options for our guests. We recommend reaching out to our management team to further address your concerns. Your feedback is valuable to us as we continue to improve our services.

2/10 - 너무 별로예요

Mahmood 님, Lutherville

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty, the door did not lock. There was mold in the bathroom - tub and floor. When we asked for a room change, the other rooms offered were even worse and dirtier. The receptionist told us that the place was going to be torn down in a few months,
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Mahmood,We appreciate your feedback and regret to hear about your experience. We take all guest concerns seriously and will address these issues with our team for improvement. It's important to us that our guests feel comfortable and secure during their stay. Rest assured that your comments will be shared with the relevant departments for future considerations.

2/10 - 너무 별로예요

Jeff

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down dirty moldy
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Jeff, We appreciate your feedback and take all comments seriously for our continuous improvement. Guest satisfaction is a top priority, and we regret that your experience did not meet expectations. Our team will address your concerns promptly to ensure a more positive experience for future guests.

2/10 - 너무 별로예요

Gowtham

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked for Non-smoking room and one of the room they gave is smoking room. It was hard to adjust with this.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Gowtham, We apologize for any inconvenience caused during your stay. Your feedback will be shared with the team to ensure a better experience for our future guests. Please contact our management team directly to address any further concerns.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
PRO: clean, drapes closed well enough to keep out morning sun, staff friendly CON: light switch by door does not turn on light, electrical outlets on lamp by bed do not work
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello James,Thank you for sharing your feedback with us. We appreciate your kind words about our cleanliness and friendly staff. We have noted your comments about the light switch and electrical outlets for future improvement. We hope to welcome you back for an even better experience.

10/10 - 훌륭해요

Sharai

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very accommodating when I had an issue with my room they changed it quickly and understandably. I have another couple of rooms already booked
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Sharai,We're thrilled to hear that our staff could assist you promptly during your stay. We value your loyalty and look forward to welcoming you back for your future reservation.

6/10 - 괜찮아요

David

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Besides ours, there were only 5 cars in the parking lot (Friday Night, just off the turnpike) Room, was very small, no local channels on the TV (was trying to find a weather forecast), had trouble regulating the room temperature, had to step up into tub for shower and it was slightly slanted...we chose a c hain as we assume it would be good for just a quick overnight stay
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello David, We're sorry to hear about your experience. We appreciate your feedback and will pass it along for review. Our team is continuously working on enhancing guest satisfaction and comfort. Rest assured all feedback is valuable and will be used for future improvements.

2/10 - 너무 별로예요

Katie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lock on the door didn’t work, it was completely nonexistent. Didn’t even stay. Looked at the room and walked right back out found a nicer place to stay.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Katie,We apologize for any inconvenience you experienced with the lock on your room. Guest feedback is valuable to us for continuous improvement. We encourage you to reach out to management directly to discuss your concerns further and to ensure they are addressed accordingly.

6/10 - 괜찮아요

Daniel

Park in front of your room. Lotary.
2024년 2월에 7박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Hello Daniel, We appreciate your feedback and will share your parking preferences with our team. Your input helps us enhance the guest experience for future stays.

10/10 - 훌륭해요

Sharai

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always stay here because it's great for the price
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Sharai,We are delighted to hear that you find our hotel to be a good value for your stay. Your loyalty is greatly appreciated, and we look forward to welcoming you back on your next visit.

2/10 - 너무 별로예요

Joe

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty hotel smells terrible I asked for another room gal up front was very helpful have me a new less dirty room. This place is gross
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Joe, We are sorry to hear that your experience did not meet expectations. We appreciate your feedback and will address these concerns with our team for future improvements. Guest satisfaction is our top priority, and we hope you consider staying with us again to show you the high standard we strive to maintain.

4/10 - 별로예요

Kevin

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Kevin, We appreciate you choosing our hotel for your stay. We would love to hear more about your experience so that we can make improvements. Please reach out to us directly with any feedback you would like to share. We hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

cheyenne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Crack hotel?
I'm not one to usually do a review but I have to speak up with this one. The hostese at the front counter was friendly and nice. Arriving at the room, that's a whole different story. There was holes in the walls. Someones old bellybutton ring on the the floor, stains all over the beeding to the point. I asked the cleaning service to change the bedding. Cleaning service then started ripping everything off the bed THROWING it onto the other bed in the room. Tried to fix her attitude with a 10 dollar tip for the inconvenience but she took it and ignore me again. This is definitely a hotel that will never get my money again.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello cheyenne, Thank you for sharing your experience with us. We appreciate your kind words about our front desk staff. We apologize for any inconveniences you encountered in your room. We encourage guests to reach out to our management team directly to address any concerns. We value your feedback and will use it to improve our services.

2/10 - 너무 별로예요

Dawn

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Dawn, We're sorry to hear that your experience at our hotel was not satisfactory. We encourage you to reach out to us directly so we can address any concerns you may have had. Our goal is to ensure all of our guests have a positive stay with us.

6/10 - 괜찮아요

Ken

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Sunk did not drain. Fan in bath room did not work, toilet base broken. Thus was a good place but over the 10years i have come here it has gone down hill
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Ken, We apologize for the inconvenience you experienced during your recent stay with us. We appreciate your loyalty over the past 10 years and understand your disappointment. We will share your comments with our maintenance team for further improvement. Thank you for bringing these issues to our attention.

10/10 - 훌륭해요

James

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello James,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or would like to share any specific details, please don't hesitate to reach out to us. We hope to welcome you back in the future for another fantastic stay.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty no tv remote, busted bathroom door Heater would not work correctly NO hot water for shower
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello James, Thank you for bringing these concerns to our attention. We regret any inconvenience caused during your stay. We apologize for the issues with cleanliness and amenities in your room. We'll make sure our housekeeping and maintenance teams are aware of this, to prevent similar situations in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience.

8/10 - 좋아요

Sharai

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property always has a great rate and the staff are excellent when a problem comes up. The staff are quick to solve any problems that you might have
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Sharai, Thank you for choosing our property and for sharing your feedback. We are delighted to hear that the rate was to your satisfaction and that our staff provided excellent service. Our team takes pride in promptly addressing any issues that may arise during your stay. We appreciate your kind words and look forward to welcoming you back on your next visit.

6/10 - 괜찮아요

Paul

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Paul,Thank you for staying with us! We appreciate your business and hope you had a pleasant stay. If you have any further feedback or concerns, please don't hesitate to reach out to us directly so that we can address them. We value your input and look forward to welcoming you back in the future.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome
Awesome
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Dear Guest,Thank you for your feedback! We're delighted to hear that you had an awesome experience at our hotel. We strive to provide exceptional service to all our guests and we're glad that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 - 너무 별로예요

Ralph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This particular hotel should not be allowed to be on Expedia. It is unbelievably disgusting, dirty, unsafe, and uncared for hotel.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello Ralph, Thank you for sharing your feedback regarding your recent stay with us. We regret to learn about your dissatisfaction and apologize for any inconveniences caused. Guest safety and cleanliness are our top priorities, and we will ensure that your concerns are addressed with the appropriate departments. We appreciate your feedback as it helps us to continuously improve our services.

2/10 - 너무 별로예요

Amanda

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disgusting
I’ve stayed here twice before. It’s not the greatest, but it was decent. However, this time I was put in a smoking room. I didn’t even realize they still had smoking rooms. Let me tell you it was absolutely disgusting. It stunk so bad and the air quality was terrible. My throat hurt and we had to switch rooms. Also the bathroom as you can see in the photos had black mold, the toilet seat was broken. The rest of the room was very poorly cleaned. You could see the film of cigarette smoke over everything, including the mirror. I was told by the front desk that they would close that room to make repairs. I’m very doubtful. The only positive about this stay is that I was told they were getting it for me 50% off. This place is not worth the $125 including taxes.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Amanda, Thank you for choosing our hotel for your recent stay and for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. We understand your concerns regarding the smoking room and the condition of the bathroom. We have forwarded your comments to our housekeeping and maintenance teams for immediate attention. Our commitment to providing our guests with a clean and comfortable stay is of utmost importance to us and we will ensure that these issues are addressed. We appreciate your understanding and hope that you will give us another chance to provide you with a better experience in the future.

2/10 - 너무 별로예요

Sharla

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty blood stains on comforter and multible stain on bedspread. The secre lock was broken! We left about 2 hours after check in! Would never recommend this place! My husband got bit by something and had a severe reaction. This caused a panic attack! Too many things to mention! Worst place we ever checked into! Had to go to target to clean shower and counters . Very disgusting! We expect a full refund!
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Sharla, Thank you for bringing this to our attention. We apologize for any inconveniences you encountered during your stay. We take these matters seriously and have forwarded your feedback to the appropriate departments for review. We highly value cleanliness and guest satisfaction. Please contact our management directly to address your concerns and for further assistance.

2/10 - 너무 별로예요

Haley

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Air conditioner didn’t work.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Haley, We apologize for any inconvenience you experienced with the air conditioner during your stay. We strive to provide a comfortable environment for all our guests and regret that we fell short in this instance. We appreciate your feedback and will make sure to address the issue to prevent any future occurrences. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

saqer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s one of the most disgusting places I ever been very dirty smelling smoke spiders weds the fan in the bathroom very noisy and very dirty I rather sleep in my car next time not staying at this place by the way I was in room 119 and I have picture
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello saqer,Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconveniences you may have experienced during your stay. We strive to maintain a clean and comfortable environment for all of our guests. We encourage you to reach out to our management team directly to discuss your concerns further and provide any relevant photos for their review.

2/10 - 너무 별로예요

Laura

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is very dirty and every room is a smoking room. With ashtrays lying around. Plus our door lock wouldn’t not work. It’s one of the worst places I’ve stayed at in 26 years of international travel. (Only worst place was in Wuxi China. It had No heat or windows). The entire property was filthy and made a red roof inn look like a 5 star resort. Their affiliated hotel was better. Oh. And the plumbing backed up on the first day. We left.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Laura, We apologize for any inconvenience you experienced during your stay. We strive to maintain a clean and comfortable environment for all our guests. However, smoking is allowed in designated areas only and we apologize if this policy was not fully enforced during your visit. Regarding the door lock, we appreciate your feedback and have addressed this with our maintenance team. Thank you for sharing your concerns with us, and we hope you will consider staying with us again in the future for an improved experience.

8/10 - 좋아요

Samanthia

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello Samanthia,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived at approximately 3:20 and was told the room was not ready. The wife asked if we could get a 1st floor room, because I use a walker to get around. She said no problem. We came back at 9:30 PM and was told our room was on the 2nd floor, no discussion about changing. Have you ever tried to carry a 4 wheel walker up a flight of stairs? Not an easy task. I would not recommend the hotel to any one. The room needed a deep cleaning. Won't be back.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello James, We sincerely apologize for the inconvenience caused by the room not being ready and the miscommunication regarding the first-floor request. Your feedback regarding the room's cleanliness has been noted and will be addressed with our housekeeping team. We apologize for falling short of your expectations.

2/10 - 너무 별로예요

Stephen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was a mess. Room was filthy. Lady at counter was higher than a kite.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Stephen, We apologize for the issues you experienced during your stay. This is certainly not the standard we strive to uphold. Please provide more specific details about your concerns so we can address them accordingly.

4/10 - 별로예요

Kristin

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was extremely dirty
답변 제공: Manager 님, 2023년 10월 16일
Hello Kristin ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 - 너무 별로예요

Tyree

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the nastiest hotel I’ve ever stayed at. The rooms smelled like smoke but were non smoking. There were stains on the sheets and walls. The bathrooms were FILTHY! The carpets were filthy as well. My kids wanted to sleep in the car. We had to sleep in our clothes because we feared bugs may bite us while sleeping. There were people sleeping in their cars at night in the parking lot I presume they felt like my kids did. This place should be shut down and condemned! I will be calling corporate and complaining.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Tyree,We apologize for the inconvenience you experienced during your stay. Please be assured that we take all guest concerns seriously. Our team is committed to maintaining cleanliness in our rooms and facilities. We appreciate your feedback and will address these issues to ensure a better stay for

4/10 - 별로예요

Jirianna

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Should have run
Well as soon as we got to the place we should have left and looked for somewhere else to stay. There was a couple fighting in the parking lot. As it turns out it was right in front of our room. We opened the door and was met with a strong musty oder. The place was dirty, bedspread had stains on it, the remote for the tv was sticky, the shower had mold around it. There was a hole in 5he bathroom door. The sink would not work properly and was clogged. Throughout the night there was lots of slamming of doors and yelling. I would definitely not recommend this place to anyone.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Jirianna,We apologize for the inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for our guests, and we're sorry that we fell short of your expectations. Your feedback is valuable to us, and we'll address your concerns with

2/10 - 너무 별로예요

Uma

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
You automatically get placed in a smoking room that naturally smells terrible. The maintenance at the place needs a lot of work - broken mirror, stained sheets, and holes in walls. But it's convenient for the price.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Uma ,I'm sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and I apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property, and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

4/10 - 별로예요

Shana

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom door broken and off hinges. Mostly clean. But not great
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Shana,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 - 괜찮아요

Ira

좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The mold and hair in the bathroom caught my attention.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Ira ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

Lawrence

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Lawrence,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely Disgusting
This was the dirtiest hotel I have ever been in. Couldn’t stay and drove home. Burn holes in the sheets and curtains. Dirty floors and bedding. Needs to be shut down.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Guest ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello ,Dear Guest, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 - 별로예요

Christopher

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Room was filthy!!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Christopher ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Kristin

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Kristin,Thank you for your excellent rating! We're delighted to hear that you had a great experience at our hotel. We hope to welcome you back soon!

6/10 - 괜찮아요

Nathan

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 11일
Hello Nathan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 - 너무 별로예요

Samuel

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Samuel, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

Tyler

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The key would never work
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 20일
Hello Tyler, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 - 좋아요

Mark

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello Mark,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 - 너무 별로예요

Kim

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do Not
Mold , blood urine and other stains. Horrible odors and broken fixtures.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 17일
Hello Kim,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.