Exterior

Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
1238 W Washington St, Pittsfield, IL

Reviews

6.8
Rating 10 - Excellent. 21 out of 96 reviews" "
Rating 8 - Good. 31 out of 96 reviews" "
Rating 6 - Okay. 20 out of 96 reviews" "
Rating 4 - Poor. 7 out of 96 reviews" "
Rating 2 - Terrible. 17 out of 96 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people and good customer service. Great place
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 28, 2023
Dear Lori,Thank you so much for your fantastic rating and kind words! We're delighted to hear that you encountered nice people and experienced excellent customer service during your stay. Your feedback is greatly appreciated, and we're thrilled that you found our place to be great. We look forward to welcoming you back in the future for another outstanding visit!Sincerely, Hotel Manager

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 7, 2023
Dear Raymond,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were great,very nice!!
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 5, 2023
Dear Theresa,We're delighted to hear that you had a positive experience with our owners. Providing excellent service and hospitality is our goal, and we're pleased to know that they made your stay enjoyable. Thank you for choosing our hotel, and we hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I always stay here when we come to town to visit family The owners are nice and take better care of it than the previous owners it was under another name then and I refused to to stay there The new owners definitely make it a better place so quiet and relaxing We stay a week at a time
Stayed 5 nights in Jul 2023
Response from Hotel Manager on Aug 4, 2023
Dear Stephanie,Thank you so much for your kind words and continued loyalty to our hotel! We are delighted to hear that you have had a pleasant and relaxing experience during your stays with us. Our team works hard to ensure our guests have a comfortable and enjoyable time. We appreciate your feedback and look forward to welcoming you back for many more wonderful visits with your family.Sincerely, Hotel Manager

2/10 Terrible

Raymond

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There wasn't anything good about my stay! The staff was very rude and hateful. I asked for extra towels and extra pillows the staff member stated really you are that dirty that you need extra towels. I will not be going back there. There also was bugs all over floor dead and stuff spilled on counters.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 2, 2023
Dear Raymond,I'm sorry to hear about your negative experience during your stay. This is not the level of service we aim to provide to our guests, and I apologize for any inconvenience caused. Your feedback is important to us, and we'll address the issues you've mentioned with our staff and housekeeping to ensure improvements are made. Thank you for bringing this to our attention, and we hope you'll give us another chance in the future to provide you with a more positive experience.Sincerely, Hotel Manager

6/10 Okay

Sonja

Disliked: Staff & service, property conditions & facilities
Shower head would pop off every time turn shower on full strength. Bed was horrible. No one in office. Says comp breakfast but didn’t even have coffee
Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Dear Sonja,We apologize for the inconveniences you experienced during your stay. Your feedback is important to us, and we will address the issues with the shower head, bed comfort, and breakfast offerings to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope you'll give us another chance to provide you with a more enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick easy check-in, friendly staff
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 11, 2023
Dear John,Thank you for your positive feedback! We're pleased to hear that your check-in process was quick and easy and that our staff was friendly. Providing efficient and friendly service is something we strive for, and we're glad we met your expectations. We appreciate your review and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Seth

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Run down
Stayed 1 night in Apr 2023
Response from Hotel Manager on Sep 27, 2023
Dear Seth, I am sorry to hear about your negative experiences while staying at our hotel. While the establishment is an older building please know we are constantly doing updates and renovations. Thanks.

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and nice
Stayed 2 nights in Mar 2023

2/10 Terrible

steve

Stayed 2 nights in Mar 2023

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying here. Right next to a nice place to eat very friendly staff
Stayed 1 night in Mar 2023
Response from Michael Meyer, Hotel Manager on Mar 9, 2023
Dear Justin,Thank you so much for taking the time to review your recent experience at the Rodeway Inn. We are so pleased you like staying with us and that our location next to your favorite restaurant is convenient for you.Please visit us again.Best regardsMichael Meyer, Hotel Manager

2/10 Terrible

Teresa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was close to where we needed to be.bad because mattress and mattress cover was warm and dirty smelt like man sweat. Paper off walls skirting had body fluids on it . Bath room was clean. It could use some maintenance and deep cleaning big time. Ya get what ya pay for. Won’t stay again.
Stayed 2 nights in Feb 2023
Response from Michael Meyer, Hotel Manager on Mar 2, 2023
Dear Teresa,Thank you for recently visiting with us.We are glad our location was convenient for you. We apologize if your stay did not meet your expectations, we will address your complaint internally and we hope we can welcome you again soon to make it up for this experience.Kind regards Michael Meyer, Hotel Manager

8/10 Good

Jesse

Stayed 1 night in Feb 2023
Response from Michael Meyer, Hotel Manager on Feb 11, 2023
Dear Jesse,Many thanks for recently staying at the Rodeway Inn Hotel and for the great rating. We are delighted you had a good time with us and we look forward to welcoming you again soon. Best regards Michael Meyer, Hotel Manager

10/10 Excellent

Jeremy

Stayed 2 nights in Feb 2023
Response from Michael Meyer, Hotel Manager on Mar 6, 2023
Dear Jeremy, Many thanks for recently staying at the Rodeway Inn Hotel and for the great rating. We are delighted you had a good time with us and we look forward to welcoming you again soon. Best regards Michael Meyer, Hotel Manager

8/10 Good

Jeffry F

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
1955 Studebaker belongs out front.
Desk clerk who checked me in was great. I would feel very comfortable parking my 1955 Studebaker in front of this property because that is about when it was built. They are doing their best, but it is outdated. But there again the price was right. take your pick.
Stayed 1 night in Jan 2023
Response from Michael Meyer, General Manager on Jan 16, 2023
Dear Jeffry,Thank you for rating your recent experience at the Rodeway Inn.We are delighted you enjoyed our hospitality and we hope we can welcome you back again soon.Best regardsMichael Meyer, General Manager

8/10 Good

Marchele

Liked: Cleanliness, staff & service
Simple and comfortable, bed was nice, shower was hot and it was quiet.
Response from Michael Meyer, Hotel Manager on Dec 2, 2022
Dear Marchele,It was great having you staying with us at the Rodeway Inn. Thank you so much for the review about the hotel cleanliness and the comfort of our rooms. Please visit us again. Kind regards Michael Meyer, Hotel Manager

8/10 Good

Alan

Liked: Staff & service
Disliked: Amenities
This is an older motel and is being renovated. Short walking distance to food.
Stayed 1 night in Sep 2022
Response from Michael Meyer, Hotel Manager on Oct 2, 2022
Dear Alan, Thank you so much for choosing to stay at the Rodeway Inn and for sharing your experience with other travellers. We are delighted you had a comfortable stay and that you found our location convenient. We look forward to welcoming you again soon. Best regards Michael Meyer, Hotel Manager

4/10 Poor

boudjemaa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre pas vraiment Propre, des cafards dans la salle de bain, et la chambre.le prix je trouve que c'est vraiment cher par rapport à la qualité. Le carlage est cassé dans la chambre et Les toilettes.
Stayed 1 night in Sep 2022
Response from Michael Meyer, Hotel Manager on Sep 15, 2022
Dear Boudjemaa,Thank you for recently staying with us.We are so sorry that our rooms did not meet your expectations, we will address this accordingly to improve our offering.Please visit us again.Best regardsMichael Meyer, Hotel Manager

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean ac was cold and the shower was hot
Stayed 1 night in Aug 2022
Response from Michael Meyer, Hotel Manager on Aug 18, 2022
Dear Adam, Thank you for staying at the Rodeway and for sharing your experience with other travellers. So pleased you had a good experience with us and that you had a comfortable stay at our clean rooms. Please visit us again, we can't wait to welcome you back soon. Kind regards Michael Meyer, Hotel Manager

8/10 Good

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good and we had a good stay…
Stayed 1 night in Jul 2022
Response from Neel Patel, General Manager on Jul 30, 2022
Dear Gloria, Thank you for staying at the Rodeway Inn and for the review. We are pleased that our location was convenient for you and that you had a good stay with us. Please visit us again, we hope to welcome you back soon. Best regards Neel Patel, General Manager

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is excellent not the newest but still in very good shape and clean
Stayed 2 nights in Jul 2022
Response from Michael Meyer, Hotel Manager on Jul 7, 2022
Dear Teresa, Thank you for choosing to stay at the Rodeway Inn and for the great review. Guest satisfaction is our priority and we are so happy you enjoyed our hospitality. We look forward to welcoming you again soon. Best regards Michael Meyer, Hotel Manager

6/10 Okay

Francis

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was clean well maintained….bed wasn’t much but otherwise ok
Stayed 1 night in Jun 2022
Response from Michael Meyer, Hotel Manager on Jun 20, 2022
Dear Francis, It was great having you staying with us at the Rodeway Inn. Thank you so much for the review about the hotel cleanliness and the comfort of our beds. Please visit us again. Kind regards Michael Meyer, Hotel Manager

6/10 Okay

Justin

Traveled with family
It was definitely not what I thought it would be by the advertisement
Stayed 1 night in Jun 2022
Response from Michael Meyer, Hotel Manager on Jun 14, 2022
Dear Justin, Thank you for recently staying at the Rodeway Inn. We hope you had a good experience with us and we look forward to welcoming you again soon. Best regards Michael Meyer, Hotel Manager

8/10 Good

MARK

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Alvin

Traveled with family
Disliked: Room comfort
Average
The stay was average to just below. We had to visit the office to get supplies that should have been in the room.
Stayed 2 nights in Jun 2022
Response from Michael Meyer, Hotel Manager on Jun 11, 2022
Dear Alvin, Thank you for recently staying at the Rodeway Inn. We are saddened to hear that your stay with us was average to just below average and we hope we can make it up for you on your next stay with us. Kind regards Michael Meyer, Hotel Manager

8/10 Good

Jakob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stopped to sleep. Simple and clean. All that’s needed.
Stayed 1 night in Feb 2022
Response from Michael Meyer, Hotel Manager on Feb 9, 2022
Dear Jakob, Thank you for staying at the Rodeway Inn Hotel and for sharing your experience with other travellers. We are glad you enjoyed the sleep quality and hotel cleanliness. Please visit us again, we can't wait to welcome you soon. Best regards Michael Meyer, Hotel Manager

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Michael Meyer, Hotel Manager on Nov 23, 2021
Dear Ronald, Thank you for choosing to stay at the Rodeway Inn and for the good rating. We are delighted you enjoyed your stay and we look forward to welcoming you again soon. Best regards Michael Meyer, Hotel Manager

2/10 Terrible

Samantha

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

10/10 Excellent

Shirley

Business traveler
Liked: Cleanliness, staff & service, amenities
Staff was very nice, room was clean and comfortable, had a great stay
Stayed 1 night in Nov 2021
Response from Michael Meyer, Hotel Manager on Nov 21, 2021
Dear Shirley, What an amazing review!!! Thank you so much for staying at the Rodway Inn Hotel and for sharing your experience with other travellers on Expedia. Our dedicated team is delighted you enjoyed your stay at our clean and comfortable rooms. We look forward to welcoming you again soon. Best regards Michael Meyer, Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very good. The service was friendly, the room was clean, and the surroundings were quiet. I would definitely return.
Stayed 2 nights in Oct 2021
Response from Michael Meyer, Hotel Manager on Oct 24, 2021
Dear Guest, Thank you so much for choosing to stay at the Rodeway Inn and for sharing your experience with other travellers. We are delighted you had a comfortable stay and that you found our hotel clean and quiet. We look forward to welcoming you again soon. Best regards Michael Meyer, Hotel Manager

2/10 Terrible

Emanuel

Traveled with partner
Disliked: Cleanliness, staff & service
Dld not car for the serviceor place.
Stayed 1 night in Sep 2021
Response from Michael Meyer, Hotel Manager on Oct 1, 2021
Dear Emanuel, Thank you for staying with us. We would like to get more details about your review as it is not very clear to us. Guest satisfaction is something we thrive to deliver on a daily basis. Please get in tou with us, we look forward to welcoming you again. Best regards Michael Meyer, Hotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Michael Meyer, Hotel Manager on Sep 17, 2021
Dear Robert, Many thanks for recently staying at the Rodeway Inn Hotel and for the great rating. We are delighted you had a good time with us and we look forward to welcoming you again soon. Best regards Michael Meyer, Hotel Manager

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Michael Meyer, Hotel Manager on Sep 17, 2021
Dear John, Thank you for recently staying at the Rodway Inn. We apologize if your stay did not meet your expectations, we would like to find out more about your stay to improve our offering. I hope you will visit us again soon, we look forward to welcoming you. Best regards Michael Meyer, Hotel Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone there was so very nice and helpful. When I locked myself out of my room, the gentleman was quick to unlock my door. The room was clean and the bed comfortable. I had a nice stay
Stayed 1 night in Jul 2021
Response from Michael Meyer, Hotel Manager on Aug 3, 2021
Dear Guest, The entire team at the Rodeway Inn Hotel would like to thank you for staying with us and for the great review. We are so glad you enjoyed the hotel cleanliness and comfort and that you found our staff nice and helpful. We can't wait to welcome you again soon. Best regards Michael Meyer, Hotel Manager

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Had my own little Keurig in my room, super comfy bed, ac worked great! Very clean and neat, friendly staff!
Stayed 1 night in Jul 2021
Response from Michael Meyer, Hotel Manager on Jul 27, 2021
Dear Guest, Thank you so much for the great review of your stay at the Rodeway Inn. We are so happy you had a comfortable stay and that you found our staff friendly. We hope to welcome you again soon. Best regards Michael Meyer, Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Property was clean, friendly staff. Small room, but clean and sufficient for a one night stay.
Stayed 1 night in Jul 2021
Response from Michael Meyer, Hotel Manager on Jul 14, 2021
Dear Guest, Many thanks for recently staying at the Rodeway Inn Hotel and for the feedback. We appreciate you take the time to review our hotel and we are delighted you enjoyed the hotel cleanliness and that you found our staff friendly. We hope to be able to welcome you again soon. Best regards

6/10 Okay

Lennie

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Solid with areas of opportunity for improvement.
Front desk was a great experience. Surroundings are peaceful with plenty of parking. The only issue was the room itself. Stayed in room 207, and the door is not leveled to be sealed shut w/o exposure. Flies got in often throughout my one night stay, which made it an unpleasant experience. Unable to charge electronic devices unless room light by the front door remains on.
Stayed 1 night in Jul 2021

6/10 Okay

Gary

Traveled with family
Adequate
Rather expensive for what it was
Stayed 1 night in Jun 2021
Response from Michael Meyer - general Manager on Jun 30, 2021
Dear Gary, The entire team of The Rodeway Inn would like to thank you for staying with us and for the feedback. We work hard to provide an excellent service and a memorable stay for our valuable guests, and we are so happy with your score knowing you felt welcomed and looked after. We hope we will have the opportunity of welcoming you back very soon! Kind regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well would not recommend but had a good laugh. First thing my husband did was go to Wal-Mart and buy a light switch cover because he was worried we would get shocked turning on the bathroom light. Asked for ice and got a small baggy that only filled one cup. No place to hang clothes or put toiletries. Didn't smell too bad after lighting candles. Sheets were clean and we basically only slept and showered there or would have left.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was adorable. The manger was super nice. The room was really clean. Even down to the kurig coffee maker in room. Ive stayed at many hotels. The coffee makers never work. And some hotels don't even make the coffee that's in the lobby. I was provided with plenty of K-cups. And even the coffee maker was immaculate. I dont believe that the other hotels bother to clean them.When I go to visit again that's exactly where I'm staying. It was a great experience.
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The parking driveway was full of huge pot holes, there were cigarette butts in piles several places on the sidewalk, the benches outside could not be set on fir all the bird droppings, Inside we sat down our stuff went to dinner came back to everything full of ants. No heat adjustment in room and office closed after 10 would not answer phone. Air conditioning leaked so bad big crack in wall that had been painted over looked gross, no ice machine only little bags (and I mean like cup size) bags of ice available in office that closes at 10. We will not be staying there again.
Stayed 2 nights in Mar 2021

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

2/10 Terrible

USer3, IL

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad electrical wiring.....bad condition of hotel. I had a charger stop working at this hotel overnight which at the touch nearly burned my hand. Very unacceptable.
Stayed 3 nights in Dec 2020

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
Stayed 2 nights in Dec 2020

8/10 Good

steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020

6/10 Okay

Ron

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly and helpful, clean and quite.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020

2/10 Terrible

Felix

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

John

Stayed 2 nights in Oct 2019