Dear David,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Anila,Thank you for the time taken to share your experience of staying with us.We regret to hear about the challenges you faced with the room arrangements for your family. We understand how important it is for families to be accommodated together and apologize for any inconvenience this caused. Our team strives to fulfill such requests and we are disheartened that we fell short in your instance.Regarding the persistent invitation to our vacation club presentation, we aim to offer all guests the opportunity to learn about our exclusive offerings, though we never wish this to become an inconvenience. Your experience with our concierge service is not reflective of our standards, and we will review our approach to ensure our guests' comfort and peace of mind are prioritized.Concerning the restaurant reservation system and dining experience, we recognize the importance of enjoying meals together, especially for larger groups. We apologize for any frustration experienced due to our reservation system and the dissatisfaction with our culinary offerings. We take pride in our gastronomic variety and will re-evaluate our capacity for accommodating larger parties to improve our service.We are, however, pleased that you appreciated the ample beach and pool chairs, our eco-friendly resort setting, and the opportunity to observe various wildlife, which are among the aspects we are proud of and constantly work to enhance.It is our hope that these positive elements of your stay, alongside our commitment to improvement, might encourage you to reconsider a future visit.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Rigoberto,Thank you for taking the time to share your review.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Dear Guest,Thank you for the time taken to share your experience of staying with us.We are sincerely glad to hear that our staff's friendliness significantly enhanced your stay. Our team strives to deliver a welcoming and warm atmosphere, and it's delightful to know we succeeded.The resort's natural beauty, complete with the presence of friendly monkeys and other wildlife, is something we are incredibly proud of, and we're thrilled that this aspect contributed to the fun of your stay. Moreover, it's gratifying to learn that our culinary offerings met your expectations and added to the enjoyment of your vacation.We have taken note of your feedback regarding the reservation procedure for dinners. While our intention is to ensure that all guests have the opportunity to experience our diverse dining options, we understand that convenience is key, especially during a relaxing getaway. Please rest assured that we continuously seek ways to streamline such processes for the comfort and satisfaction of our valued guests like you.Thank you once again for your positive remarks, and we look forward to the pleasure of welcoming you back to Occidental At Xcaret Destination - All Inclusive.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Diana,Thank you for the time taken to share your experience of staying with us.We regret to hear about the inconvenience caused by the lack of hot water during your stay. Please rest assured that this is not reflective of the high standards we strive to uphold at Occidental At Xcaret Destination - All Inclusive, and we truly apologize for any discomfort experienced. We are delighted, however, that you found our staff to be friendly and our premises very clean. Our team takes great pride in providing exceptional service and maintaining the elegance of our accommodations. It is gratifying to know that these aspects contributed to a wonderful experience for you.We hope to welcome you back. Best wishes,

Querida Judith,Muchas gracias por la reseña acerca de su experiencia en Occidental At Xcaret Destination - All Inclusive y la inmejorable valoración que ha compartido.Nos llena de orgullo saber que nuestro servicio fue excelente y que la comida, por su variedad y sabor, cumplió con sus expectativas. Es gratificante leer que su experiencia fue tan positiva que está considerando visitarnos de nuevo.La limpieza, la condición de nuestras instalaciones y la calidad de nuestras amenidades en la habitación son aspectos que cuidamos con especial atención, y nos alegra que haya destacado estos puntos. En Occidental At Xcaret Destination - All Inclusive, nos esforzamos por ofrecer estancias memorables y parece que hemos logrado nuestro objetivo en su visita.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,

Dear Natalia,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,

Estimado Sr. Daniel, Su excelente reseña nos alegra el día.Nos alegra mucho que haya depositado su confianza en el Occidental At Xcaret Destination - All Inclusive eligiéndonos como su hotel de confianza durante estos días que ha pasado en Playa del Carmen. Confiamos en que se lleve un magnífico recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,

Dear Dennise,Thank you for taking the time to share your review.We are truly saddened to learn that the location of your room was not conveniently situated for your needs. Our goal is always to provide accommodations that are comfortable and accessible, and we regret any oversight in this matter.We also take note of your comments regarding the food selection and the entertainment provided. It is disheartening to hear that these aspects of our resort did not delight you, as we strive to cater to a wide array of tastes and preferences with our varied culinary offerings and entertainment lineup.Please rest assured, we are committed to delivering a high standard of service and hospitality. We are genuinely disheartened that we fell short during your stay, and we extend our apologies for any inconvenience you encountered.While we recognize that your recent visit was not the idyllic experience you anticipated, we are thankful for your feedback as it is essential in our ongoing efforts to improve our guests' experiences.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Dear Julia,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,

Dear Beth,Thank you very much for your loyalty in choosing us year after year and entrusting us with your vacation. We are proud that once again we were able to exceed your expectations and made you feel at home. We regret to hear about the inconvenience you faced with the water bottle restocking in your mini fridge and the towels provided during your stay. Please rest assured, we always aim to ensure our guests' comfort and satisfaction, and your feedback is instrumental in our pursuit of excellence.It is delightful to learn that your stay was pleasant overall, with particular satisfaction in the room cleanliness and amenities. Your loyalty to Occidental At Xcaret Destination - All Inclusive is greatly valued, and we are honored that you have chosen to book your return with us.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Sir, Thank you for taking the time to share your review.We regret to hear about your dissatisfaction with the dining experience and the dress code requirements. Our intention is to offer a variety of high-quality cuisine options and we are disappointed to learn that we did not meet your expectations on this occasion. We hope that the beauty of our surrounding flora and fauna and the proximity to Xcaret Park offered some delight during your stay.We would be grateful for the opportunity to welcome you back and provide an experience that better aligns with the high standards we aspire to deliver.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Dear Cristian,Thank you for taking the time to share your review.We are saddened to hear that your experience did not meet the high standards we strive to uphold. While our staff is usually praised for their attentiveness, we regret that you found them inattentive upon your arrival. We aim to provide all necessary information about our amenities and dining options, including our à la carte restaurants, and apologize if this was not clearly communicated to you.We take pride in our culinary offerings and are sorry to learn that the buffet did not meet your expectations. Please rest assured that we are committed to delivering a wide variety of quality food options to all our guests. On a brighter note, we are pleased that you found the rooms comfortable and enjoyed the beauty of our beach and pool areas. These elements, along with our dedication to service, are integral to the vacation experience we wish to provide for all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Dear Guest,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our team, and the amenities in your room met your expectations and contributed to an enjoyable stay. It is always gratifying to hear that we are succeeding in providing an environment that enriches our guests' experiences.We take great pride in our proximity to Xcaret Park and in creating an atmosphere that is both welcoming and exciting for our guests. Your kind words serve as a wonderful testament to the dedication of our staff who strive to ensure that every guest's experience is nothing short of spectacular.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Yulia,We'd like to thank you for this positive feedback about your stay in our hotel.It's truly rewarding to know that the cleanliness of our rooms, the condition of our hotel, and the range of amenities provided met your expectations and contributed to an excellent stay. Our dedicated staff takes great pride in ensuring every guest enjoys a comfortable and memorable experience.We're also pleased that you highlighted the exceptional service you received. Our team is committed to delivering a high standard of hospitality, and it's wonderful to hear that their efforts resonated with you.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest, Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Customer CareOccidental At Xcaret Destination

Querida Claudia,Muchas gracias por la reseña acerca de su experiencia en Occidental At Xcaret Destination - All Inclusive y la inmejorable valoración que ha compartido.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Customer CareOccidental At Xcaret Destination

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalismIt was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.

Dear Clare,We'd like to thank you for this positive feedback about your stay in our hotel.It fills us with pride to know that the natural beauty and historical elements of our property added such value to your experience. Our culinary team will be delighted to hear that you found the cuisine delicious, even with a more American twist. We’re also glad that the cleanliness and condition of our rooms met your expectations, and that our staff’s dedication contributed to your stay positively.We’re particularly pleased that our proximity to local attractions provided you with an opportunity for both relaxation and adventure. Thank you for choosing Occidental At Xcaret Destination - All Inclusive for your vacation, and for recommending us to others seeking a similar experience.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfactionPlease accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination.Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction.

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.

Estimado Héctor,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia. Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes. Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano. Saludos cordiales,

Dear Ethelene, Thank you for sharing your experience at our resort.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back on a future visit.Kind regards,Customer CareOccidental At Xcaret Destination

Dear Brian,Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for. Kind regards,

Dear Kenrozcyd,Thanks for reviewing your visit.It is heartwarming to learn that our dedicated team members contributed positively to your experience, delivering the top-notch service we strive for. We take pride in maintaining our hotel to the highest standards, both in terms of cleanliness and overall condition, so your appreciation of these aspects is particularly gratifying.Furthermore, we are delighted that the room amenities met your expectations and contributed to a comfortable and enjoyable visit. At Occidental At Xcaret Destination - All Inclusive, we aim to create a memorable atmosphere where guests can relax and enjoy the beauty of Riviera Maya.We look forward to welcoming you back. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Morgan,Please accept our thanks for your kind review regarding your stay.It is truly gratifying to learn that the natural beauty of our resort, nestled in the heart of the jungle, contributed to a memorable experience for you and your husband. We are also pleased that the unique encounters with local wildlife and the tranquility of our adults-only saltwater pool added a touch of magic to your stay.The culinary team at Occidental At Xcaret Destination - All Inclusive takes great pride in offering a diverse array of delicious options, and your commendation of the food and buffet is a testament to their dedication. Knowing that you would recommend our resort to others is the highest compliment we could receive. We are delighted that our resort's family-friendly atmosphere and amenities have already made you consider a future visit with children. Rest assured, the enchanting experiences and attentive service that defined your couples retreat will be waiting to welcome you back.It would be a pleasure to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Haley,Thank you for sharing your experience with us.We are thrilled that you found our grounds to be amazing and that the effort of walking through our expansive property was a worthwhile experience for you. It is heartening to learn that the cleanliness of your room, the condition of our hotel, and the level of service provided by our team all contributed positively to your stay. These are aspects we pride ourselves on and will continue to uphold.We hope you will return for another memorable stay.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Sir,Thank you for sharing your experience with us.We regret to hear your concerns regarding the condition of some of our facilities, including the missing tiles in our pools and the state of the elevators. Rest assured, we continually strive to maintain and improve our resort, and your comments are instrumental in guiding our efforts. Additionally, we apologize for the absence of wash cloths in your room, which is certainly not up to our usual standards.We are, however, pleased to know that the service provided by our team met your expectations and that you found the room cleanliness and amenities to be satisfactory. It is always our goal to ensure our guests have a comfortable and enjoyable stay, surrounded by the natural beauty of Occidental At Xcaret Destination - All Inclusive.We hope to welcome you back in the future. Kindest regards,Customer CareOccidental At Xcaret Destination

Querida Sra. Magermans, Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Lamentamos profundamente que su experiencia con la limpieza y condición de la habitación no haya estado a la altura de nuestras habituales normas de calidad. Nos esforzamos continuamente por ofrecer instalaciones impecables y sentimos que no haya sido así en su caso.También nos apena saber que el servicio recibido no cumplió con sus expectativas. Nuestro equipo se dedica a proporcionar una atención excepcional y lamentamos cualquier situación que haya podido causarle molestias durante su estancia.Respecto a la presión que menciona sobre la compra de tiempos compartidos o tours, tomamos su comentario muy en serio y trabajaremos para asegurar que la experiencia de nuestros huéspedes sea relajada y libre de cualquier incomodidad de este tipo.Por otro lado, nos complace saber que disfrutó de la calidad de la comida en nuestros restaurantes a la carta. Nos enorgullece ofrecer una amplia variedad gastronómica y es gratificante que esto haya sido un punto destacado de su estancia.Esperamos recibirle nuevamente. Atentamente,Customer CareOccidental At Xcaret Destination

Estimado Daniel,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia. Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes. Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano. Saludos cordiales,

Dear Eric,Thank you for taking the time to share your review.We are truly disheartened to hear that your experience with our dining options did not meet the high standards we strive to uphold. We regret to learn that the reservation process for our restaurants presented challenges. Additionally, we apologize for any inconvenience you may have encountered with beverage selections at our bar. Please rest assured, we are committed to providing a diverse range of quality food and drink options for our guests to enjoy.While we understand your reluctance, we would be grateful for the opportunity to showcase the improvements based on feedback like yours, which is invaluable to us.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Dear Kim,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience. It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future. Kind regards,

Estimado Luis,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia. Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes. Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano. Saludos cordiales,

Dear Guest,Thank you for taking the time to leave a review of your recent stay.We are glad to hear that the close proximity to the nature reserve greatly contributed to the enjoyment of your stay. While we are a bit away from the bustle of downtown, many guests appreciate the tranquility and unique setting our location offers, nestled within the lush surroundings of the Riviera Maya. We're thrilled that the cleanliness of our rooms, the condition of our hotel, and the quality of our service met your expectations. It's wonderful to know that our room amenities enhanced your experience with us. Rest assured that we continuously strive to maintain and improve the high standards that Occidental At Xcaret Destination - All Inclusive is known for.We look forward to having the opportunity to welcome you back in the future. Best wishes,Customer CareOccidental At Xcaret Destination

Estimado René,Su excelente reseña nos alegra el día.Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Customer CareOccidental At Xcaret Destination

Dear Allison,Thank you for sharing your experience with us.We regret you were not entirely satisfied with your experience. Rest assured we are constantly investing in updating our hotel and facilities. Please don't hesitate to make us aware of any issues you may encounter.We do our best to offer competitive prices, and we deeply regret that you were not satisfied in this regard. Please rest assured that your feedback has been duly noted and will be taken into consideration.We hope we can provide you with an improved stay in the future. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Zachariah,Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Dear Svitlana,It is a pleasure to receive your positive feedback following your recent stay.We are elated to read that the design of our resort resonated so well with you and that our strategic location near the Xcaret park added to the enjoyment of your stay. It is also gratifying to know that the cleanliness of your room, the condition of our hotel, and the quality of service provided by our staff met your expectations. Furthermore, we are pleased that the amenities in your room contributed to a comfortable and memorable experience. Our team takes immense pride in creating a unique and enjoyable environment for all our guests, and we're thrilled that we succeeded during your visit. Occidental At Xcaret Destination - All Inclusive looks forward to welcoming you back to our little slice of paradise, where the beauty of nature and culture combine for an unforgettable escape.Kindest regards,Customer CareOccidental At Xcaret Destination

Dear Stephen,Thank you for choosing us once again as your home in the Riviera Maya and for your kind review of your recent stay at our hotel.It is heartening to learn that the condition and maintenance of our property have consistently met your expectations. Our team takes great pride in ensuring the resort is a beautiful and well-cared-for sanctuary for our guests. Additionally, we are delighted that you find the value of your stay to be exceptional, as we strive to provide an unparalleled all-inclusive experience.The serene waters of our beach cove are indeed a highlight, and we're glad it has been a constant source of enjoyment for you. We are also pleased that the inviting warmth of our pools contributed to your relaxation and enjoyment. It's wonderful to hear that the culinary variety across our three buffet restaurants and five private dining venues has been a source of delight, offering you many delectable choices during your stays.Being centrally located near the quiet pool and having our responsive team readily available to assist you speaks volumes of our commitment to guest satisfaction. Thank you for highlighting these aspects of our resort. Rest assured, we will continue to uphold the standards that make Occidental At Xcaret Destination - All Inclusive your twice-yearly retreat.We look forward to seeing you on your next visit to our hotel. Best wishes,

Dear Irma,Thank you for the time taken to share your experience of staying with us.We regret to hear about the aspects of your stay that did not meet your expectations, particularly regarding the night entertainment and the service received. Occidental At Xcaret Destination - All Inclusive strives to offer a variety of shows each evening and we are continuously working to enhance our entertainment offerings. Moreover, we sincerely apologize if the service provided by our staff did not reflect the high standards we set for guest care, regardless of membership status.We are delighted, however, that the beauty of our resort, our commitment to cleanliness, and the condition of our hotel were aspects that resonated positively with you. We also take pride in the variety of our culinary offerings and are glad you appreciated this. Your compliments underscore our dedication to creating an enjoyable and comfortable experience for all our guests.We look forward to seeing you again on a future occasion. Best regards,Customer CareOccidental At Xcaret Destination

Dear Stella,We thank you for taking the time to provide us with your feedback.We regret to hear that certain aspects of our all-inclusive offerings did not completely meet your expectations, particularly regarding the selection of drinks in the room and the room service policy. While we do offer a range of beverages and snacks as part of our all-inclusive package, we understand that the details make all the difference and take your comments seriously.We're thrilled, however, to know that the cleanliness of our rooms, the overall condition of our hotel, and the quality of service provided by our staff were highlights of your experience. It's wonderful to hear that these aspects contributed to a positive stay at Occidental At Xcaret Destination - All Inclusive.We hope to see you again soon.Best regards,Customer CareOccidental At Xcaret Destination

Dear Michael,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Amanda,We thank you for taking the time to provide us with your feedback.We are pleased to hear you enjoyed the exclusive experience of snorkeling in our adult-only saltwater pool, as well as the delightful morning omelettes at our beach buffet. It is also heartwarming to know that our local wildlife added a unique charm to your stay.We sincerely apologize for the initial oversight in the cleanliness of your room. Please rest assured, this does not reflect our usual standards, and we are grateful that you brought it to our attention, allowing us to promptly address the issue to your satisfaction. Regarding your concern for the welfare of the deer and macaws, we would like to reassure you that their well-being is a top priority, and they are cared for by professionals who ensure they live comfortable and healthy lives. We understand and share your appreciation for animals and are committed to their protection and care.Your acknowledgment of the ample availability of seating by our pools and beach, as well as the comfort provided by our Deluxe rooms, is greatly appreciated. At Occidental At Xcaret Destination - All Inclusive, we strive to create an environment where all guests feel well accommodated and their needs met.We look forward to having the opportunity to welcome you again. Kind regards,Customer CareOccidental At Xcaret Destination

Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,