There’s is so much amazing things that I have to say about The Reef 28. Hopefully I am able to cover it all. 1) The staff was absolutely amazing. They were extremely welcoming, kind and hospitable. From the moment we checked in until the moment we left, we experienced nothing but amazing customer service. Every time we said thank you, we heard in response “it’s my pleasure.”2) Highly recommended the all-inclusive option. For just a small amount more, food and drinks are included. You also have access to the other Reef locations, where you’re all inclusive pass works as well. 3) The hotel was in an amazing location. You are up the street from the beach and up the street from a bunch of markets, bars, restaurants and etc. My friends and I walked around everyday during our stay at various times, and always felt safe and never ran out of things to do. In addition to this, Playa del Carmen is between Cancun and Tulum so the drive to those locations for excursions weren’t far at all.
3) The hotel was extremely clean. In the entrance there was a place to sanitize your shoes. There was staff always seen cleaning. The room, common spaces and facilities were spotless. The housekeepers also did more than make the bed, but they thoroughly cleaned the room daily.
4) YOU MUST go to the spa. The spa was hands down one of the most beautiful spas that I’ve been to. The decor was amazing, service was impeccable. And they strongly followed social distance guidelines.
I Highly recommend!!!