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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property
Luxury hotel with 2 restaurants connected to a shopping center in Playa del Carmen

Choose dates to view prices

At Thompson Playa Del Carmen Main House by Hyatt, visitors enjoy Quinta Avenida's energy with luxury comforts. The property offers on-site shopping, two restaurants, a rooftop terrace for coffee or cocktails, an outdoor pool, and attentive staff to enhance your stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
The current price is ₩176,142
₩288,499 total
includes taxes & fees
Nov 10 - Nov 11

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds (Downtown House)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Urban (Downtown House)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Furnished balcony or patio
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Furnished balcony or patio
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Furnished balcony or patio
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Quinta Avenida (Downtown House)

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Furnished balcony or patio
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 102 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed (Downtown House)

8.4 out of 10
Very good
(11 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Furnished balcony
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 Queen Bed (Downtown House)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Hair dryer
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
Premium bedding
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Calle Corazon (Downtown House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Furnished balcony
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 79 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Coastal Ocean (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Furnished balcony
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Oceanfront (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Furnished balcony
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Furnished balcony
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

2 Queen Beds Partial Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Furnished balcony
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Furnished balcony
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes

Suite Panoramic Ocean Front (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Furnished balcony
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Ocean View (Beach House)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
LED TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Furnished balcony
Air conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km
  • Playacar Beach - 14 min walk - 1.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Porfirio’s - ‬1 min walk
  • ‪Calle 12 - ‬1 min walk
  • ‪Sonora Grill PRIME - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hyatt Centric Playa del Carmen - Downtown House & Beach House provides 2 poolside bars, a swim-up bar, and a free grocery shopping service. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and a shopping mall on site.
Other perks include:
  • 2 outdoor pools along with cabanas, sun loungers, and pool umbrellas
  • Local cuisine breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), 1 meeting room, and concierge services
  • Luggage storage, tour/ticket assistance, and beach umbrellas
  • Guest reviews give top marks for the helpful staff
Room features
All 119 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Free extra beds and travel cribs
  • Bathrooms with rainfall showers and free toiletries
  • 55-inch LED TVs with premium channels
  • Ceiling fans, daily housekeeping, and phones

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping mall

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (45 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 37.12 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness/yoga classes
  • Health club access
  • In-room coffee
  • In-room safe
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-005811/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

As of Nov 8, 2025, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on Nov 10, 2025 start from ₩176,142, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Centric Playa del Carmen - Downtown House & Beach House pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet.

How much is parking at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Valet parking is available for USD 20 per night.

What time is check-in at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 110 per vehicle applies.

Where is Hyatt Centric Playa del Carmen - Downtown House & Beach House located?

Located in Downtown Playa del Carmen, this beachfront hotel is connected to a shopping center, just steps from Calle Corazón and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

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Reviews

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

8.8

Excellent

9.4

Cleanliness

8.8

Amenities

8.8

Staff & service

9.0

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 99 out of 152 reviews
Rating 8 - Good. 29 out of 152 reviews
Rating 6 - Okay. 13 out of 152 reviews
Rating 4 - Poor. 7 out of 152 reviews
Rating 2 - Terrible. 4 out of 152 reviews

Reviews

10/10 Excellent

Johnathan

Liked: Cleanliness, amenities, property conditions & facilities
THIS WAS A GREAT EXPERIENCE, THE STAFF WAS VERY POLITE AND THE AREA HAS EVERYTHING YOU WILL NEED TO ENJOY YOUR STAY. JUST BE READY TO BE ENTERTAINED FROM THE MOMENT YOU CHECK IN!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Aboya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again!
Stayed 4 nights in Feb 2025

10/10 Excellent

Kalib

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach.
Stayed 2 nights in Feb 2025

10/10 Excellent

Alfonso J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the bar was millions great
Stayed 2 nights in Mar 2025

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo exelente
Stayed 3 nights in Feb 2025

6/10 Okay

Sasha

Liked: Cleanliness, staff & service
Having stayed at this property 8 years ago during which time it was called the Thompson, it has declined somewhat and its starting to look and feel dated and a little tired considering its high cost. We loved its central location, hence why we returned and this time we stayed in the best suite, which was very spacious and comfortable but a little noisy, understandably due to its location. Fun experience
Stayed 6 nights in Jul 2025

6/10 Okay

christopher

There are 2 Hyatt’s close by. One more on the beech and the other is not. Photos make it hard to tell difference. The one we were on was above the shopping mall on main pedestrian thrufare and without dining etc. Has a nice large pool deck. Playa del Carmen has become a night time party hub and shopping place. If that is what you want you will enjoy and if not don’t bother visiting.
Stayed 2 nights in Aug 2025

10/10 Excellent

Khalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, but the beach area is not really for swimmers, the stairs to the beach need repair, just be cautious of beach area in the water.
Stayed 2 nights in Apr 2025

4/10 Poor

Bridget

Liked: Cleanliness
Disliked: Amenities
This property is right downtown - and is loud at night due to the nightclubs. Music at the pool doesn’t appeal to Americans (local music) and is very loud-had to leave the pool one day and didn’t not return other days. Also they allow smoking at the pool. The plumbing system is poor - toilets not very operational. Nice staff.
Stayed 4 nights in Jun 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, room comfort
Average
Stayed 4 nights in Feb 2025

6/10 Okay

Nathalie Mera

Liked: Staff & service, property conditions & facilities
Although the room was clean and comfortable. It lacked Hyatt standards. It was hot in the room, there was 0 privacy in the bathroom due to the design, expect the yelling at 2 or 3 am may come from nearby clubs and the main elevator didn't work which forced us to walk further to use one. Otherwise, staff very nice food excellent.
Stayed 2 nights in Apr 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soraya and Pablo went above and beyond to helo my daughter and i with a safe check out. The staff treated ua like family and helped ua wirh a transport mix up. I was in distress becausey tranaport was unsure of when to pick up. Soraya called the transport company and she made sure we made our ride in time. Pablo rode his bike tonour pixk dedrimation to tell is about a mix up. They truly do care for customers and it shows. Thank you so much
Stayed 4 nights in Jun 2025

8/10 Good

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
In general the employees provided amazing service once we were there. My complaint is to the management. I reserved my room 2 months prior to my arrival. I had reserved on the Beach House with ocean view, they notified me the day before the Beach House was under construction and they had to change rooms. They didn’t charge me for valet and the rest of the fees to make up but I didn’t get what I wanted, and yes there is a lot of noise around the Downtown House.
Stayed 9 nights in Jun 2025

10/10 Excellent

Valeriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located in the middle of the main street, surrounded by restaurants and bars, making it easy to walk to various attractions. The rooms are spacious, nice, and clean. However, the beach is quite a distance from the hotel. It's not a straight walk; you need to go a few blocks to the right from the hotel and then a couple of blocks down. Essentially, the beach bungalows are separate from this hotel. If you’re specifically looking for a beach vacation, this hotel might not be the best choice for you, as the beach in this area isn't very appealing. On a positive note, the rooftop pool is quite impressive.
Stayed 7 nights in Mar 2025

6/10 Okay

Arthur Carl Scheel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a Hyatt quality property. Needs massive updating since it was acquired from Thompson. All the tile in the Downtown House elevators was cracked and broken, just distressed and unsafe. JuanJo, Alex and Javy were really nice, awesome dudes. The resort fee is a joke, $34 a day and you get two bottles of water per day (go across to the Oxford and buy the same water for 30 pesos), but other than Sunday, there was no entertainment, no DJ (again DJ’s were suppose to be on Friday, Saturday and Sunday). The pool doesn’t close which is nice for a late swim, but this is a 5/10 property.
Stayed 6 nights in Apr 2025

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People that work at both adult only building on 5th Ave and at the Beach House are very helpful and accommodating. There was a miscommunication when I booked via Expedia, and my daughter and I found ourselves at the adult only building, arriving late at night. Staff were able to send us to the family building right away. Food is great at adult only building (we had a late supper upon arrival, very yummy). At the Beach House: breakfast is amazing, dinner did not impress - too fancy and different. Very big, clean, modern rooms. Lots of bottled water provided, excellent bathrooms. It can be noisy until about midnight as surrounding hotels party, but that's true for every hotel close to 5th avenue. Hotel beach is small but nice, and we walked a couple of minutes to public beach nearby, where entrance to the water is more even, with fewer rocks. Loved our stay!
Stayed 4 nights in Jan 2025

10/10 Excellent

Brian A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt recently rebranded this property in December of 2024, so those returning to PDC might remember this as the Thompson. If you reserve the downtown location, it is literally in the middle of everything. The beach house is about 2 blocks away. Regardless of which property you reserve, you have access to both. The beach house is right on the beach. Both locations have pools and restaurants. The downtown location is adults only. The pool at the downtown location is stunning. It's an infinity pool that runs the length of the hotel, has a swim-up bar, and plenty of loungers/seating and cabana type rooms. The pool at the beach house is smaller, but also has loungers and cabanas. The staff at both locations are simply amazing and attentive. If you look closely, the downtown location does need a little maintenance and upkeep, but that is likely on its way with the rebranding. Regardless, I had not known about this property before and I will definitely be back. It's the best of both worlds being able to get a downtown vibe and beach house all at the same time.
Stayed 7 nights in Mar 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belle hôtel propre et très bien située. Personnel gentil et à l’écoute. J’ai oublier mes lunettes de soleil à la piscine et Luis les a retrouvé merci encore 🙏
Stayed 1 night in Oct 2025

10/10 Excellent

Deering

Liked: Cleanliness
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Stayed 3 nights in Oct 2025

10/10 Excellent

OZMAR NOE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien en general
Stayed 2 nights in Oct 2025

4/10 Poor

yareli Denisse

Liked: Cleanliness
My phone disappeared from my room i left it charging when i came back it was gone and i called the front desk and they didn't do anything about it on the deposit of $5000 that they changed me wich is fine they do it everywhere but they told me that they would keeb $1500 and they only gave back $3000 they didn't say why very disappointed with my stay
Stayed 4 nights in Oct 2025

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Oct 2025

6/10 Okay

abel victor

Liked: Cleanliness, property conditions & facilities
Está bien ubicado , pero zona de mucho ruido y Suecia
Stayed 5 nights in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness
Great place
Stayed 3 nights in Sep 2025

4/10 Poor

jonathan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Très belle chambre neuve et tres bonne literie mais personnel très désagréable surtout au petit déjeuner ou il faut quémander pour avoir un simple toast service d une lenteur terrible et personnel sincèrement désagréable
Stayed 8 nights in Aug 2025