Plaza Insurgentes Shopping Center Tours

Our stay was very nice. No complaints on the room or the building/ area. Would have given 5 stars if it wasn't for the front desk staff. One gentleman in particular was very off-putting. We were already checked in and my sister arrived from the airport with her 2 small girls asleep. 1 in the stroller and another over her shoulder. Her check in was at 12 and it was 8 am. She had previously been told earlier check-in wasn't a problem but when she arrived this man told her she'd have to wait. I told her to wait in our room, which has a living sitting area. He said she wasn't allowed up until check in and that she'd have to wait in the lobby or elsewhere until checkin. I asked if at least the sleeping childing could come up and he was hesitant before finally allowing me to take them upstairs. I took them up and came down to keep my sister company when the guy said there was actually a room available. I'm certain he was looking to get some under the table cash and was willing to let my nieces suffer until he got his way.

Pros: Las habitaciones está renovadas y limpias, la ubicacion es excelente, hay muchos restaurantes y bares, tiene estacionamiento. Contras: se escucha en la noche cuando regresan los huéspedes enfiestados. Aveces no tienen estacionamiento ahi y te mandan al otro hotel que está a la vuelta (eso esta ok). Esta vez llegué directo al otro hotel a estacionarme (porque siempre me mandan ahi) y me mandaron al que hice la reserva porque esa vez sí había espacio, y me hicieron dar toda la vuelta, se me hizo poco amable del staff.

Clean awesome location Daniela great