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Very good hotel. It was close to many sights, access to transportation and shopping. Breakfast buffet was one of the best I’ve seen. Staff very polite and helpful.

I recently completed a 2 week stay at the Signiel Hotel. This hotel is a real show stopper and is without a doubt one of the Top Hotels in the World. They helped arrange a car and driver service from/to the airport. From the moment I arrived, i have never had this level of service, attention to detail and anticipation to whatever i needed throughout my stay. Their Concierge Team is top notch assisting with reservations, transportation, anything you need. Their room service was reasonably priced...

The hotel is beautifully decorated and at a wonderful location close to the sought after tourist spots. Breakfast was excellent and we enjoyed the variety. One thing of note was that upon requesting some ice, I was asked to pay a minimal fee. In all my stays at luxury hotels, I cannot recall being charged for ice. I am not sure if there is something particular about ice here but you may consider providing this as a complimentary amenity to your guests as I felt a bit embarrassed for the staff...

Alex, Harper and Ria are the best! Eric and Sally in EL are truly amazing and really made us feel like family! The best people in the world!!

It was just as lovely as everyone has reported. The front desk, room service, bellmen, etc, were all so very friendly and kind. Every staff person we met went out of their way to help us and offer a first class welcome. They were exceedingly polite, especially with our language barrier. Many of them spoke English fluently. It was just wonderful to be treated so well.

Another excellent stay at Lotte World Hotel with the great staff that took care of us. We had a blast in Seoul and all the pop up stores in the Lotte World Mall that was a simple, short walk away from our hotel.

Great place to stay.

Hotel was easy to get to by airport bus. Only about 8min walk from both pickup/drop off airport bus location. Close to two different train stations and close to two major neighborhoods. Easy and about 30 minute walk to Gyeongbokgung, King Sejong Statue, and Deoksugung palace. Staff were nice and helpful, especially with transportation questions.

The location was excellent. Close to everything. The family room on the 8th floor was spacious and quiet. My favorite part of the room was automatic water dispenser! Korean winter is pretty dry and having water dispenser and kettle was great way to hydrate. The CREW were accommodating. We were able to check in early and get needed rest. We received a welcome snack and that was very sweet! Special shout out to Benny at the bar, who took care of us when I needed non-sugary, non-alcoholic drink....

The check-in staff was unattentive, not very hospitable and didn’t give us much information, just answered our questions. We asked for city view room, but our room was facing a back alley of a building. Other than that, our stay was amazing. Our room was super clean, beds were very comfy, the cleaning ladies and staffs during breakfast were very friendly & attentive. The location was great too. Walking distance to many places.

We are so pleased with our stay. The staff is all superb, very accommodating, on top of great customer service. English is spoken here by the concierge desk, front desk, and restaurant staff. It's a very European and American hotel. Don't miss the Breakfast Buffet, which is more of a breakfast and lunch experience. The food was excellent. Our room was big for Seoul standards. We stayed for 8 nights. Also, it's a great location 1 block from a train station. Lots of coffee shops, restaurants,...

Nice

Great hotel with excellent staff. The location is pretty good. I would definitely stay here again. My experience would have been perfect if it still provided shuttle services to Incheon Airport or Seoul Station, although I couldn't really blame the hotel for it. Overall, we enjoyed staying here primarily because of the well equipped and clean room. I would like to especially thank the professional and courteous staff members.