2 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
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Reviews of Hilton Ponce Golf & Casino Resort

4.5 out of 5
Hilton Ponce Golf & Casino Resort
1150 Caribe Avenue, Ponce

Reviews

8.4

Very Good

Rating 10 - Excellent. 558 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Goar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to enjoy in peace 💕
Stayed 5 nights in Mar 2024

10/10 Excellent

Haedie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024

6/10 Okay

Dyke, Fort Mill

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff member at check-in was not helpful. For price paid room was average and bathroom needed an upgrade. Band by pool on Saturday was so loud we could barely talk to each other in our room. A group of sorority girls were yelling/screaming at 2:30 am - took security an hour to quiet them.
Stayed 2 nights in May 2024

8/10 Good

Sandra, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you don’t want to do nothing and just chill by a pool with a drink then this is the place for you now if you want to have fun there’s nothing to do beside go to their little casino.
Stayed 7 nights in May 2024

10/10 Excellent

Enilyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how clean it was and how relaxing the experience was. Live music inside the casino. The beach was within walking distance from the rooms and the pool.
Stayed 2 nights in May 2024

10/10 Excellent

Elsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented, didn’t like there was not full service in the restaurant only buffet or food service by the bar.
Stayed 4 nights in May 2024

8/10 Good

Ashley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 2 nights in Feb 2024
Response from Lourdes on May 12, 2024
We appreciate your feedback!

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Entertainment areas at a walkable distance from the rooms. Hotel is like 5 minutes from shooping mall (Plaza del Caribe). Parking area should have transport to the Hotel (Even in a golf cart) but a little walk might be helpful. Overall great experience. Impressed with room cleanliness.
Stayed 1 night in May 2024
Response from Lourdes on May 9, 2024
Thank you for sharing your feedback! We're delighted to hear you enjoyed our facilities and location! We hope to welcome you back in the future.

10/10 Excellent

Solymar

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Lourdes on May 2, 2024
Thank you for staying with us!

10/10 Excellent

SUSAN

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was wonderful. Clean rooms, great food, friendly staff, entertainment and lots more to do. Cant wait to go again. Hidden Gem! Highly recommend!
Stayed 4 nights in Apr 2024
Response from Lourdes on May 2, 2024
We're delighted to hear about your feedback! We look forward to your next visit!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place for families.. we enjoyed our stay
Stayed 4 nights in Apr 2024
Response from Lourdes on May 2, 2024
Thank you for staying with us!

10/10 Excellent

Lynette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Service was excellent. There was no hairdryer.
Stayed 1 night in Apr 2024
Response from Lourdes on May 2, 2024
Our apologies for not informing that the hairdryer is stored in the guest room closet, inside a canvas bag! We appreciate your feedback!

10/10 Excellent

Tasheka

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful property
Stayed 4 nights in Apr 2024
Response from Lourdes on May 2, 2024
Thank you for your feedback!

10/10 Excellent

Paul

Stayed 2 nights in Apr 2024

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Food options were good. Things to-do onsite are abundant. Staff is kind and helpful.
Stayed 1 night in Mar 2024
Response from Lourdes on May 2, 2024
Thank you for staying with us!

10/10 Excellent

Billy William Duque

Stayed 5 nights in Apr 2024
Response from Lourdes on May 12, 2024
Thank you for staying with us!

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this resort, great for families.
Stayed 5 nights in Apr 2024
Response from Lourdes on Apr 22, 2024
We're delighted to hear you and your family enjoyed your stay! We hope to welcome you back in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great upscale restaurant La Cava Negative- very loud music playing at the pool area
Stayed 5 nights in Apr 2024
Response from Lourdes on Apr 22, 2024
We appreciate your feedback! We continuously look for ways to improve our facilities. We hope to welcome you back in the future.

8/10 Good

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort
Stayed 5 nights in Mar 2024
Response from Lourdes on Apr 22, 2024
Thank you for staying with us!

8/10 Good

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live music great entertainment. I didn’t like the broken toilet handle and bathroom floors were dirty.
Stayed 7 nights in Mar 2024
Response from Lourdes on Apr 22, 2024
Sorry to hear about your room dissatisfaction. We're working toward improving our services, and your feedback is very helpful. Thank you for staying with us.

2/10 Terrible

Shamira

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When checking out front desk staff was rude ass hell and couldn’t give me receipt after I paid the food. Here was too Americanized and the exact same thing every day no shuttle bus no concierge to recommend or help idea things to do other than be here at the hotel no shuttle bus from the airport I would never be back here.
Stayed 3 nights in Apr 2024
Response from Lourdes on Apr 22, 2024
Sorry to hear about your interaction with our staff. This is uncharacteristic of our brand, and we're following-up to correct this. While we don't offer shuttle outside the property, we do have concierge assistance by our Guest Service Agents more than happy to assist with inquiries or transportation options. We appreciate your feedback.

8/10 Good

Sherman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 5 nights in Mar 2024
Response from Lourdes on Apr 22, 2024
We're delighted to hear you enjoyed your stay! We hope to welcome you back in the future!

10/10 Excellent

Margot

Traveled with family
Liked: Amenities
The beach was beautiful and pretty empty. It’s not a wide white sand beach but we really enjoyed ourselves. The Caribbean Sea was like a nice warm bath and great for our kids to enjoy with gentle waves. The pools were fun and there were games and activities to keep us occupied. The staff was accommodating and our rooms were clean. Thank you for a great stay.
Stayed 4 nights in Mar 2024
Response from Lourdes on Apr 22, 2024
Thank you for your wonderful feedback! We're delighted to hear you and your family had a great time. We hope to welcome you back in the future!

8/10 Good

Linda

Stayed 4 nights in Mar 2024
Response from Lourdes on Apr 22, 2024
Thank you for staying with us!

10/10 Excellent

Waleska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 1 night in Feb 2024
Response from Lourdes on Apr 22, 2024
Thank you for staying with us!

10/10 Excellent

Aida J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good recreation amenities for families.
Stayed 2 nights in Mar 2024
Response from Lourdes on Apr 22, 2024
We're glad to hear you enjoyed our facilities! Thank you for staying with us!

4/10 Poor

Alexander

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is an amazing hotel. My family and I have been staying here since 1991. Although this trip the attention of the staff was non existent after several calls to the front desk for towels and a clogged bathroom. Being unable to use the bathroom for an entire evening was unacceptable for such a costly stay.
Stayed 4 nights in Mar 2024
Response from Lourdes on Apr 22, 2024
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced. We also appreciate you bringing it to our attention during your stay so we could Make it Right. We continue to follow-up with our staff to ensure quality service is provided to all our guests. We hope to welcome you back in the future.

6/10 Okay

JORGE, Pinellas Park

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
good security and friendly personnel
Stayed 7 nights in Mar 2024
Response from Lourdes on Mar 25, 2024
We're very proud of our staff! Thank you for sharing your feedback!

8/10 Good

Shiela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
going towards the property, almost everyday we get lost…
Stayed 7 nights in Mar 2024
Response from Lourdes on Mar 25, 2024
Thank you for sharing your feedback! Sorry to hear if there was some confusion with directions. Contact us anytime for assistance! We're glad to be of service!

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from Lourdes on Mar 25, 2024
Thank you for staying with us!

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has so many amenities for everyone, including mini golf course and complimentary icees. The tower room we had was very quiet and spacious.
Stayed 4 nights in Mar 2024
Response from Lourdes on Mar 11, 2024
We're delighted to hear you enjoyed your stay and our facilities! Thank you for staying with us!

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staff was great
Stayed 2 nights in Mar 2024
Response from Lourdes on Mar 11, 2024
We're very proud of our staff and their commitment to providing excellent service! Thank you for staying with us!

10/10 Excellent

Rachael E

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous experience
Stayed 7 nights in Feb 2024
Response from Lourdes on Mar 11, 2024
We're delighted to hear about your stay! Thank you for staying with us!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable family accommodating place
Great comfortable rooms, great water slide pools and hot tub, great for kids with activities. Food is terrible with limited options, unfortunately. Bartenders not very attentive. Other staff was great, rooms are cleaned well. Front desk is great. Overall a really pleasant experience and great for families. Underrated and charming, and DoorDash is helpful!
Stayed 7 nights in Feb 2024
Response from Lourdes on Mar 11, 2024
We really appreciate your feedback and are looking into it further to improve our services and options at the restaurants. Thank you for staying with us!

10/10 Excellent

Vanessa Jean Louis, Jules fleury Tefo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good review
Stayed 8 nights in Feb 2024
Response from Lourdes on Mar 11, 2024
Thank you for your review!

10/10 Excellent

Natalia

Stayed 1 night in Feb 2024
Response from Lourdes on Mar 25, 2024
Gracias por hospedarse con nosotros!

10/10 Excellent

Jovana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything about was excellent except for the staff was not really helpful when help was needed
Stayed 3 nights in Feb 2024
Response from Lourdes on Mar 11, 2024
We're really sorry to hear about your experience with our staff. This is uncharacteristic of our brand, and will look into areas we can improve. Thank you for staying with us!

10/10 Excellent

rosemary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the price. Loved the pool and all the amenities.
Stayed 2 nights in Feb 2024
Response from Lourdes on Mar 11, 2024
Thank you for sharing your feedback!

8/10 Good

Lauren

Stayed 4 nights in Feb 2024
Response from Lourdes on Mar 25, 2024
Thank you for staying with us!

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Lourdes on Mar 11, 2024
Thank you for staying with us!

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lourdes on Mar 11, 2024
Thank you for staying with us!

10/10 Excellent

Konnie C

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful! We enjoyed walking on the beach over to a public park.
Stayed 2 nights in Feb 2024
Response from Lourdes on Mar 11, 2024
We're delighted to hear you enjoyed the ambiance! Thank you for staying with us!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The experience here was amazing. Friendly staff and super clean. Nothing to complain about. Highly recommend staying here.
Stayed 2 nights in Feb 2024
Response from Lourdes on Mar 11, 2024
We're delighted to hear your feedback! Thank you for staying with us!

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Lourdes on Mar 11, 2024
Thank you for staying with us!

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first disappointment started from check-in after a long day of travel my room wasn't available. We wanted to be close together. I was given a room on the next floor. After my daughter went to the desk. I wasn't disappointed with the room I was just tired. We enjoyed the servers at the bar and restaurant. Carlos and Saul the other man I forgot his name went far beyond to assure us a pleasant experience. We celebrated both my daughter and my husband's birthday. The great conversations and service was greatly needed and appreciated. We do look firward to visiting again.
Stayed 3 nights in Feb 2024
Response from Lourdes on Mar 11, 2024
Sorry to hear your stay didn't start on the right foot, but we're glad our service at the restaurant left a lasting impression! We hope to welcome you back and provide you with the best travel experience.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lourdes on Feb 6, 2024
Thank you for staying with us!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lourdes on Feb 6, 2024
Thank you for staying with us!

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lourdes on Feb 6, 2024
We're delighted to hear you enjoyed your stay! We hope to welcome you back in the future!

8/10 Good

Brian

Traveled with partner
Good for the money. Great view of the ocean. Hotel is aged and needs a serious updating. The beach should be advertised as ‘on the water with a Sandy area inside the gate adjacent to the water. Pool and hot tubs were cozy. Our only complaint is the god awful smell at night. Smells like sewage and permeates the room. Understand the hotel can’t avoid it, but the rooms should be better sealed. Wide opening at the door frame. La Cava was excellent for date night. la terrace is overpriced for breakfast selections. Ok for lunch. We ate local for dinners.
Stayed 6 nights in Jan 2024
Response from Lourdes on Feb 6, 2024
Thank you for sharing your feedback. While we know there are environmental elements our of our control, we appreciate your feedback so we can look for ways to improve for the comfort of our guests. Thank you for staying with us!

8/10 Good

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of activities on site.
Stayed 2 nights in Jan 2024
Response from Lourdes on Feb 6, 2024
We're glad to hear you enjoyed our activities and facilities! Thank you for staying with us!