Find hotels near Pontiac Lake Dog Park, Waterford from ₩83,831

"They had roaches and I was still charged the night I came and left "

"Room was clean"

"We were starving upon arrival and before booking that night we were told the restaurant was open until 10pm. We got there at 9:40 and couldn't get served :("

"There was no hottub as it listed, no breakfast or free light dinner either. Food had to either be ordered via the hotel or door dash. The kids were kicked out of the pool early for "adult only swim". There is no microwave on site. My family has been coming to this hotel for years due to the family environment and above amenities and feel very decieved. I would not recommend if this is for a family stay."

"I had a horrible experience! This was the worst hotel I’ve ever stayed at. From the room to the staff and the food. It was all horrible. I booked my room weeks ahead on hotels.com and when I arrived I was given an ada accessible room so when we entered the room everything was low to the ground and understandable but that was not what I booked especially since my husband is tall it was not ideal for us and I specifically booked the king kitchen suite since we were staying for a week and I knew what the room was supposed to look like because of the photos on their website and this room was not it! I went back to the front desk and she told me they were sold out and I had no choice but to stay in that room. She was extremely rude and refused to switch me even though their website and the hotels.com app said that there were a lot of rooms available so I contacted hotels.com and an agent tried to call them and ask for a room change and she refused then they escalated it and the other agent also got denied so I contacted the GM of Hyatt and she was confused because she can see there were a lot of rooms available and she called them and made them give me another room and they did, but the room they switched me to was extremely dirty and I broke out in a rash all over my face and body. STAY AWAY FRON THIS HOTEL! And the food was disgusting! Also laundry messed up our clothes and they charged me for my SERVICE DOG! That’s not allowed and the GM refunded me. Ridiculous place to stay"

"Items were left in cabinets by previous guest. Floor not vacuumed. "

"There was a hockey team, cheer or gymnastics team. Kids ran up and down until 1am. The pool was closed Saturday for some chemical filtering. I wanted high floor but was on 6th floor. I was on the side of a highway in which I could hear the cars. Underneath pullout couch was a sick, a cookie and other crumbs. The heating system made noise all night until I got up and turned off and then we were cold. The bartender did not know how to make a good Long Island. I had to pay $30 for 2 nights for parking. The only thing that was good was the breakfast. This was the most horrible experience I ever experienced at a Embassy hotel or any hotel. Staff should hold the customers accountable for their kids. Never again will I go to this hotel again. "

"If you compare the Royal Park to high end hotels in this price range you will be disappointed. The amenities and service do not justify the cost. "

"The bathroom was not clean. There was hair on the floor in the bathroom. The towels were thrown on the shelf instead of folded. There was cobwebs in the room by the radiator. There was evidence sustained on the sofa, and the blackout curtains were dry rotted, where there was holes going through and you can see the daylight coming in. All of the all of the lights in the room did not work properly."